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'There was one line [guests] should never cross': Hotel guests discover they won't be served

'There was one line [guests] should never cross': Hotel guests discover they won't be served after acting entitled toward customer service reps

This person learned an interesting tip from about getting what you want as a guest. As u/badgermann writes, their wife worked at the “central switchboard for a group of resort hotels in a tourist area." While you're vacationing, you want everything to run smoothly. Instead of dealing with the humdrum of daily life, all you really want is to be sprawled out on the beach with a good book and no responsibilities whatsoever. However, if you have traveled on vacation even a single time, you know tha…
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'She stormed out without paying’: Hotel guest leaves without paying after front desk employee refuses to give her a refund

'She stormed out without paying’: Hotel guest leaves without paying after front desk employee refuses to give her a refund

Employees in customer service should be paid considerably more for the number of things they have to put up with on a daily basis… and minimum wage just isn't cutting it anymore. In this case, OP was working the front desk of a hotel, and described her experience with a Karen guest as the worst she'd ever had, and that's saying a lot, considering OP has been in the business for over seven years. This particular lady's arrogance outweighed anything that OP had ever encountered. Throughout Karen'…
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Hotel guest tries to get front desk clerk fired, only for her plan to backfire

'She sighed loudly and immediately lost her patience': Hotel guest tries to get front desk clerk fired, only for her plan to backfire

A guest at a hotel couldn't believe the way the front desk clerk was talking to her. She thought it was rude — so she tried to get the employee fired. There's that old saying that goes, “You catch more flies with honey than vinegar,” meaning you should be nice to people in order to get what you want. It's that simple, and it works a lot of the time! People who work in customer service are far more familiar with the kinds of customers who are quick to anger, and this hotel guest is a great examp…
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'Dad came up with a little...plan': Food delivery guy told to leave his work uniform outside

'Dad came up with a little evil plan': Food delivery guy maliciously complies after he's forced to leave his work uniform outside

This food delivery guy got the oddest instructions ever — and they weren't even from his actual customer. Working in the food delivery industry can be quite lucrative if you do it right. Some delivery people can make hundreds of dollars per day between their salary and their customers' tips. Food apps like Doordash, GrubHub, and Uber Eats are so popular that it's no wonder delivery folks sometimes use multiple apps at once. If you're working for two or three separate services, you can try and c…
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'This is unbelievable': Local hotel manager deals with tons of Karen customers after storm hits

'This is unbelievable': Local hotel manager deals with Karen customers after storm hits

First, there was an actual storm, but then there was the storm raged by a sea of Karens.
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'Fired on first day': Hotel employee fired for revealing higher hourly wage to coworker, HR makes up excuse

'Fired on first day': Hotel employee fired for revealing higher hourly wage to coworker, HR makes up excuse

Your first day on the job can't get much worse than this.
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'"Have fun!" I said, as I clocked out': Hotel housekeeper 'sorts' linens exactly how boss directs them to

'"Have fun!" I said, as I clocked out': Hotel housekeeper 'sorts' linens exactly how boss directs them to

Don't tell this housekeeper how to do their job . Their boss tried, and it didn't end well. When you do something for long enough, you start to develop shortcuts to make your life easier. Maybe you have a template you use to save time while writing emails if you're at an office job. Or for those in retail, maybe you're super fast at making drinks because you're used to measuring things by sight. You get into a rhythm and try to do your job as quickly and accurately as possible. Enter this emplo…
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Update: I walked out mid shift: Front desk agent quits after encounter with Karen and no support from manager

Update: 'I walked out mid shift': Front desk agent quits after encounter with Karen and no support from manager

Quitting impulsively may not be ideal, but sometimes less than ideal is more than necessary.
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'The total is now $42,000': Funding department asks employees to share hotel rooms and cars to save money, instead costs the company thousands of dollars

'The total is now $42,000': Funding department demands employees share hotel rooms and cars to save money, instead costs the company thousands of dollars

This employee was trying to arrange a trip as quickly as possible, only to be slowed down by another department. As if travel planning wasn't difficult enough, this person had to deal with their funding department trying to make everything cheaper. Some coworkers think they know better than everyone — to the point that they think they can do your job better than you. It's especially infuriating when the coworker has a different job than yours, but still thinks they know your specialty better th…
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Frequent traveler employee complies with company travel rules, costs them tons of money

'It was incredible how much money they wasted': Frequent traveler employee maliciously complies with 'petty' company rules, costs them tons of money

Some companies seem to thrive on making their employee's work lives as petty as possible. This person can certainly attest to that with their place of work, which tried to make employees' lives harder, only for it to backfire spectacularly. Many companies demand loyalty without ever proving that they're worth being loyal to. Some places want you to recall the past, when folks could work for a company for their entire career and earn a pension. But they seem to forget that people were loyal beca…
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'It needs to be cleaned up': Hotel guest's kid makes a mess in the hallway, demands front desk guy to clean it up and slams the door in his face

'It needs to be cleaned up': Hotel guest's kid makes a mess in the hallway, demands front desk agent to clean it up and slams the door in his face

Whatever happened to cleaning up your own mess?
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‘You don't get a room': Karen guest denied service after refusing to follow front desk clerk's orders

‘You don't get a room': Karen guest denied service after refusing to follow front desk clerk's orders

Working in the customer service industry, you've got to be tough as nails, as you will be constantly and consistently tested without fail. Every day you'll need more and more patience as Karen customers become less daunting, and more of a nuisance. OP was working as a front desk clerk at a hotel that was holding a very expensive, corporate event, resulting in most of the rooms being taken by said event. The last ten or so rooms were reserved by construction workers who had a contract with the h…
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'You make me late going home? Enjoy [cleaning] the kitchen': Overnight hotel desk employee gets revenge on her colleague for being consistently 45 minutes late

'You make me late going home? Enjoy [cleaning] the kitchen': Overnight hotel desk employee gets revenge on her colleague for being consistently 45 minutes late

Overnight shifts are brutal. You clock in at midnight and go home when the rest of the world is just starting to wake up. If you're not nocturnal, the 7am slump hits harder than Rocky Balboa after his training montage, and you're desperate to get home as soon as your shift is over. In this case, one overnight employee was brought to the brink after losing her patience with a coworker who was supposed to relieve her at the end of her shift.
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‘You can’t stay here': Karen demands refund for hotel room she never booked, front desk clerk refuses, Karen changes her game plan

Working in the hospitality industry is painfully awkward at times, and oftentimes leaves you with a bitter aftertaste, pining for a vacation that would preferably last over a year. Karens are commonplace, and make your job much harder than it needs to be. In this case, a Karen approached OP when they were working Night Audit at a busy hotel, demanding to be checked in immediately, rolling her eyes at OP in the process. OP knew right away that something was off, and asked for Karen's full name a…
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'Cancel their tickets. Immediately.': Family jeopardizes their travel plans with request for nicer hotel rooms

'Cancel their tickets. Immediately.': Family of choosing beggars jeopardize their travel plans with demands for nicer hotel rooms

This person is trying to share their amazing vacation plans , but their family is acting utterly bizarre about it. Vacationing is a real privilege. Lots of people never travel further than a few states away due to financial constraints or workplaces not giving much vacation time. So if you do get the chance to travel — and travel by plane to a pricey amusement park , in this case — you'd be crazy to turn down the opportunity! In the story they told to r/AmItheA**hole, u/Safe_Ad_6111 has some in…
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Top Tales From the Front Desk (May 28, 2023)

Welcome to the lobby of a hotel, where folks working the front desk have all had to deal with some ridiculous behavior. These stories were compiled from Reddit's r/TalesFromTheFrontDesk subreddit, and let's just say that some deal with entitlement, some deal with unfortunate smells, and some deal with shady guests. At the end of the day, though, the moral of all these stories is to respect the people checking you in. You don't know what kind of a day they've had! Keep scrolling below for a look…
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