Have you ever been jonesing for a coffee so much that you lash out against hotel staff, risking your reputation, well-being, and your livelihood? Yeah, me neither. While coffee beans are delicious and revitalizing, they can also turn hotel guests into bitter Betty's, keen on taking their frustrations out on the staff.

Let this person's story be a cautionary tale for any traveler . Do you use your hotel's safe while traveling? For a lot of people, they don't think they have anything valuable enough to store inside it, so they just don't use it. Other people use them every time in order to protect their wallets, keys, jewelry, and other valuables. This person was startled to learn that a hotel maid may have been trying to steal from them. In fact, it seems like the maid stole their money right in front of them…

It is completely understandable to want to complain about a poorly done service. When someone pays for a service, they should be left with a satisfied feeling, and not feeling like they have been mistreated or wronged. What is not completely understandable, is people resorting to lying when something does not go their way. If you are not happy about the way things are done, feel free to complain, but what good does it do if you lie? The only thing it does is damage your credibility. That is why…

If you want things to get done, 9 out of 10 times, you are going to have to do them yourself. Nobody else will do them for you. If you want to go on vacation, you have to be the one who books the flights, hotels, and attractions. If you are just waiting around for somebody else to do all the hard work for you then–guess what? you are probably not going to go on vacation. I don't know what this customer thought in this Reddit story, but she is the perfect example of these kinds of people who do…

There are all kinds of people that go to hotels. And as a front desk manager, you never know the kinds of customers you're gonna have to deal with. From kind and respectful folk to absolute Karen and Kevins , it's really just the luck of the draw. In this story, the hotel employee had to deal with a pair of entitled guests. The middle-aged couple sported sour looks on their faces from the second they walked in, and the employee knew they would be difficult to please. He even went out of his way…

Serving customers is never an easy job. However, meeting the demands of tourists can be 10 times more challenging. Sometimes, in the rush of things, we forget that the ordinary folks who serve us—whether at the restaurant, hotel, or valet—don't work for us; instead, they are just regular people who are trying to make it through their shift with as little trouble as possible. The story that follows is an account of a frustrated hotel employee. The Original Poster (OP) works for a four-star hotel…

Some customers will try anything to get free stuff, going as far as to make employees working in customer service cry. I mean, if you're working in customer service, chances are you've sobbed your heart out at one point or another, whether from frustration or at the absolutely shocking behavior some people portray because you happen to have a nametag stapled to your shirt. People are the worst. This couple was obviously trying out some elaborate scam in order to get comped for their meal. They…

It may be said that working as a customer support agent is really challenging. If you stop to think about it, your bosses' opinion of you, or at least their general impression of you, is entirely dependent on your capacity to manage challenging clients in a cool, collected manner. In other words, performance evaluation only takes into account a customer service representative's ability to maintain composure, regardless of his or her level of talent. The story that follows proceeds to be told fr…

There are few things less mildly infuriating when traveling than ending up with accommodation where the wifi doesn't work. For one thing, if you're traveling internationally you're going to be on one of various cellular data roaming plans, which are usually overly expensive for the limited amount of data they offer, leaving you dependent on reliable wifi to take care of data-intensive tasks—and for your daily TikTok doomscrolling session. With this in mind, it's wild how many top-tier hotels (a…

It's just not possible to reason with some folks. Certain conversations might be beneficial to have because they might result in a productive dialogue, however, others might not. But are arguments and conflicts in the customer service sector worth engaging in? Or are we fighting an unwinnable war? The story that follows tells the tale of a hotel front desk employee. The Original Poster (OP) is rarely surprised by privileged clientele because of his vast experience as a customer care representat…

Any front desk employee can tell you that more often than not, some fishy things are happening behind that counter. Even the most prestige establishment can get entangled in some ugly business. With that being said, it can be worrisome to think about the fact that many of these establishments have repeated access to extremely personal information of their clients. Like the hotel in this Reddit story. A front desk clerk wrote to Reddit with the concern that her hotel was doing wrong by its guest…

Many people find themselves rarely in need of using their credit cards anymore. With a digital wallet or a smartwatch, you can tap to pay pretty much anywhere you go. The need for a physical wallet with actual credit cards is basically non-existent. But still, some places will not accept payment without a physical credit card, and you do not want to get stuck being unable to pay them. Like hotels, apparently. This Reddit story can teach you a lesson or two about always taking a credit card with…

While working as a customer care representative is never fun, dealing with vacationers who think they deserve it all is an absolute nightmare. The story below is an account of a frustrated front desk clerk. The original poster (OP) dives right into the narrative without wasting any time setting the scene. It all began at around one in the morning when a haughty visitor made his way to the hotel reception to grab a towel for ‘his’ wife. He started screaming about the reportedly subpar customer s…

Working a graveyard shift when you are at a front desk type of job is always… interesting. The stories that those employees tell in the break room afterward are always the funniest and most unhinged ones. The combination of the late hour, lack of sleep, the manager not being present, and weird customers always creates the best tales to be told. A lot of those tales end up on Reddit, much like this one. The OP of this story worked at the front desk of a hotel on a night shift during Mardi Gras.…

Every so often, an entitled hotel guest comes along, thinking they can outsmart the front desk manager. However, time and time again, their schemes fail. It seems they underestimate the experience of hotel employees who have truly seen it all. In this particular incident, an entitled guy attempted to rent a room for two hours and then sought a refund, insisting he never used the room. The irony was that the bed was left unmade, and he had forgotten his phone charger in the room. Not the most su…

One city was hit by awful weather, and that led to water outages and busted pipes in surrounding cities, even though they weren't hit directly. One hotel was feeling the wrath of the water outages, and let their guests know that there was a water outage, resulting in a lot of canceled reservations. OP was working the front desk when all this was going down and had to deal with communicating with the guests who did book a room in the end. Let's just say, a couple of them were not happy at all wi…