Customer service is never an easy task. It's even more difficult when you have to fulfill your responsibilities as a customer service representative while a guy is trying to win over his girlfriend. If you are familiar with what I mean, I apologize for the experience you had to endure; if not, consider yourself fortunate. The story below is an account of a frustrated front desk clerk. The original poster (OP) has a long history of employment in the hospitality industry. The job has challenges,…

Imagine how ridiculous one must be as a human to get kicked out of one's own wedding ceremony. To be honest, it's kind of an impressive feat. When it comes to wedding debacles, we're typically used to audacious family members and occasionally difficult brides and grooms, but this story goes far beyond “difficult.” Here, we have a couple that already was getting noise complaints from other guests at the hotel before the wedding day officially began. By the time the festivities started, which wer…

The patience that front desk employees possess is truly admirable and is definitely not talked about enough. They have to deal with an unbelievable amount of people who simply cannot understand the smallest of things, and overlook everything for their own benefit, and they do that on a daily basis. I tried being a front desk employee in a local hotel in my town, and I managed to do it for about a month. I just couldn't handle the guests' endless complaints and demands, and after a month of non-…

Forgetful parents are one thing, but when they fail to tell you they're going on vacation, that's a whole other can of worms. I remember my parents once forgot to tell me that they were visiting my state. When I found out (via pictures on Facebook, mind you) I was absolutely livid. I could have taken time off to spend with them but instead, I was stuck on a big project and couldn't drop everything at the last second. Plus, I didn't even really want to see them at that point. How could they forg…

It can't be simple to work in the hospitality sector. There's something about the entitled vacationers that never fails to stun the dedicated crew. Having said that, how would you respond if a haughty client barged into your establishment expecting to be taken advantage of and let down? Would you face the hard truth that this isn't a conflict worth waging, or would you try to prove him wrong and give him the trip of a lifetime? The story that follows is the story of a confused hotel worker. The…

This couple managed to ruin a bunch of their clothing while traveling. There's some good travel advice about how to ensure you'll always have a clean outfit with you. If you're flying, you should pack your clothes in your checked luggage, but make sure to leave at least one pair of clothing in your carry-on luggage, too. That way if your luggage gets lost or you're not able to get that suitcase right away, you'll still have a fresh set of clothes for the next day. This couple had a similar issu…

Rules are rules, and at hotels, they exist for a reason. One guest checked into a hotel in the middle of a forest, and a while later, came up to the front desk clerk to enquire about campfires. This guest thought it would be a brilliant idea to light a campfire right outside his cabin so that he could enjoy it from his porch. Dude… do you know anything about fire safety? The front desk clerk stared at him and informed him that 20 yards away, were a bunch of leaves, dry as the desert. He couldn'…

Some people think that feigning ignorance and waving their entitlement around would get them far when in reality, it just makes them look bad, or even worse, it simply encourages people to write stories about them on Reddit. Much like this hotel guest, who tried getting her way even when she absolutely knew she was in the wrong. The hotel's front desk clerk was working a night shift when a woman approached and asked to check-in. When the clerk tried to do so, they saw that the woman's reservati…

When people don't get their way, they'll resort to other measures… such as calling the bank. As told by a user on Reddit, a guest failed to show up to check into their hotel room after reserving 2 very expensive rooms for a couple of nights. The user was an employee at the hotel, working the front desk, and hadn't even received a call from the guest who clearly didn't think he needed to cancel. A few weeks later, the inevitable happened… he got a big bill, which he, of course, called to complai…

Grab your welder's glasses because this petty revenge is so brilliant, it may cause retinal damage

Why can't “because they're a Karen” be enough to get someone fired?…

Serving customers is never an easy job, but working long hours and meeting high standards of service in the hotel industry makes it particularly difficult. The following story comes from an unhappy front desk employee at a hotel. The Original Poster (OP) has extensive experience working in the hotel industry, thus he is aware of security regulations and protocols. But when a particularly demanding visitor stormed into the hotel demanding access to her partner's room, OP's wits were put to the t…

Are you the type of people who book a hotel room at whatever website has the lowest rate, or do you always book it from the hotel's official website? Even though it is appealing to pay less, there could be a lot of issues with booking through a third-party website. For example, if the booking somehow falls through, the actual hotel can't do much to help, and they would most likely tell you to contact the 3rd-party's customer service, which can be a lot of pain. Another example is what happened…

Although, understandably, some policies can't be changed or eased, there should always be room for consideration. Sometimes, even though on paper the policy makes total sense, certain cases prove that there can be exceptions from time to time. Much like the case in this Reddit story. OP (original poster), booked a hotel room a year in advance for next week, which happens to have a solar eclipse event that is highly anticipated. Because of that, when OP booked their room, the room was practicall…

Some people think that if they will just ignore a problem, it will go away on its own. And as much as we all would have loved it if that was the case, it is often not, which means that if you want something to be sorted, you should probably do it yourself. The guest in this Reddit story thought that all his problems would be sorted by themselves, and then had to deal with the consequences when it turned out that they didn't just go away. The story was written by a hotel clerk, who was approache…

Don't mess with a judge. Bosses think they can get away with anything, and technically, they can get away with a lot, but they can't get away with messing with a judge. The person who attempted this was a hotel owner who told his maintenance worker that he was to do ‘whatever it takes’ to get out of jury duty. He then promptly told the worker that if he failed to do so, he would be fired. The worker was fine with serving, but he was scared of losing his job, so when he was called up to court, h…