The original poster of this thread points out that working in customer service at a call center isn't quite the enjoyable gig one might imagine… But really, it's hard to imagine anyone holding the belief that working in a customer service call center is a thrilling job… rather, quite the opposite. The images that a call center evokes are synonymous with the most bland and beige of existences. Anyone who has worked in customer service is already all too familiar with how difficult people can be…

As a sales person, this employee still has to field a lot of customer service calls . Due to a mix up with the phone systems' phrasing, lots of confused customers get sent to u/d**nknife's phone line. They shared one story of a customer who just could not understand what they were paying for on their phone plan . I guess the customer isn't always right after all. If you've ever talked to someone who's worked a customer service phone operator job, they'll tell you that it takes some strategy. Th…

Sometimes, working in a company or industry is a great way to ruin that brand or product for yourself completely… Almost always, looking behind the curtain reveals that there is no great and powerful Wizard of Oz, but rather just an old scammer defrauding their customers. The cynical and downright illegal ways in which some major companies service their customers is astounding. You might see this attitude presenting outwardly as policies designed to drown customer complaints and warranties with…

Companies that thrive on shady dealings rarely pay the price. But when a business is being sketchy and ripping off their customers, it feels pretty dang good to see it all go up in flames, watching them get exactly what they deserve. In this case, a lab technician for a scammy company gave his boss a taste of his own medicine instead of helping them pick up the pieces after their skullduggery schemes backfired.

There are a few rules you simply can't break when living with another person. Do your dishes, don't throw parties at 3AM, and you absolutely, 100% cannot eat their food out of the fridge. The refrigerator is sacred and, as a roommate, you aren't privy to every resource in the house just because you live there. It's not your mommy's house, you can't just eat whatever is in the kitchen.

Shoutout to this customer service representative for telling off Karen so beautifully.

The concept of monitoring an employee's bathroom breaks is perhaps the biggest waste of management's time.

Call centers often demand employees hit a certain number of calls per day, even when that isn't the actual goal of the company. In this case, OP was working at a call center for a collection agency, whose main target was to collect debts, generating revenue for the company. OP was doing really well, but sometimes they missed the daily target, and managers would dwell on their call count, instead of taking a look at the numbers OP was generating for the company. OP found out that the company was…

This woman got an amazing opportunity, thanks to a helpful call center rep. That's certainly not a phrase you hear every day. Having to call any large business means you're going to be put on hold while the folks in a call center handle your issue. It's an odd experience — you get put on hold, sometimes you can't tell if you're talking to a robot or a human, and you often have to listen to the worst music ever made, punctuated by someone telling you “how important your call is to us.” Ugh. It c…

Malicious compliance can quickly get ugly and lead to you getting fired… if you're not careful. This employee made sure he had a long paper trail to cover his own tracks when the inevitable ‘You’re fired' meeting arrived. He made sure he had someone to point the finger at, and in this case, it was his boss, who didn't hesitate to throw him under the bus when HR got involved. The employee worked at a call center that had a ticketing system they used to escalate cases to different teams. Sometime…

This department head is unbelievably out of touch with her employees . It seems like the more money people make in their jobs, the more they forget how hard it is to live on a low salary. This Head of Department Karen really hit a nerve with the employees working under her guidance. As she gave an employee update, she managed to say some truly baffling things to the call center team. U/peacesalaamz took to the r/talesfromcallcenters subreddit to share this story of their Head of Department , wh…

Call center employees have to deal with one bazillion Karens, but this one in particular left the call operator with a huge grin. In the r/talesfromcallcenters subreddit, one brave phone operator shared this tale of stunning ignorance . Maybe if Karen reads this story now, she'll finally understand how badly she botched the math in this equation. As the OP tells it, this Karen went on vacation and ran up a lot of money in roaming fees. Say you're on a tropical island and you check Facebook – no…

There's nothing more mind-bending than discovering how intricate the inter-workings are of every little thing around us. We spend so much time focusing on our own careers and lives that we couldn't possibly take in and process everything that is going on. It's a bit of a terrifying realization; we miss and don't observe infinitely more than we actually do. Our understanding of this world that's happening all around us is incredibly limited by the scope of our perspective and learned experiences…

The employees who answer this girl's call don't even care what her motives are, she's so nice they'd give her the brand's entire stock if they could.

The call center couldn't have played it any better.

It can happen to the best of us.