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'Even after our mistake, we had done exactly what he asked': Man demands his funds be transferred after $500k+ stock market loss, ignores advisor's warnings and loses more money

This story takes place during the 2008 financial crisis, but it's still a good lesson, nonetheless. And with today's volatile market, it's worth taking some notes from this man who lost over $500k, partially due to his representative's mistake and partially due to his own ignorance. This man wanted his money from his retirement account to be moved to a more stable market. Well, his rep misunderstood him and only placed his new contributions into a stable fund instead of moving all of his money.
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'My new favourite technique': Call center worker tells the "passive aggressive" tip they use for cranky customers

'My new favourite technique': Call center worker tells the "passive aggressive" tip they use for cranky customers

This call center worker has a really great idea for dealing with their most irritating customers . When you work in a call center, you deal with people from every walk of life, from youngsters to oldsters, from people who have worked customer service jobs before, to those who want their every whim catered to. People aren't calling for a friendly chat, either: they're usually having difficulties and want their issues fixed as quickly as humanly possible. These people are already at their whits'…
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'[I] will be expecting overtime pay': Tech employee agrees to work 36 hours straight at bosses insistence

'[I] will be expecting overtime pay': Tech employee agrees to work 36 hours straight at bosses insistence

The longest most of us ever work is 10 or 12 hours in a day, but this person had to work many more than that. In some jobs, people technically work a schedule of one week on, one week off. If you're a home nursing aid, that might be necessary for you to properly care for your client. But it's not like you're literally working 100% of the time. You still have breaks to eat meals or make phone calls, and you sleep at night while your patient is also asleep. No one would make their employee work s…
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'Everyone's faces shifted... to laughter': Call center boss tells employees to hang up on customers

'Everyone's faces shifted... to laughter': Call center boss tells employees to hang up on customers

This call center boss is really tired of metrics. At many companies, it's clear that leadership values the numbers over their customers and employees. The numbers don't lie, after all, but just looking at the numbers in a vacuum isn't always enough. This place is a great example of that. Some higher-ups who have probably never even talked to their employees looked at their call times. They decided that the calls were taking too long. Why that would be an issue at a call center is beyond me. I m…
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‘[My supervisor] is going to have a very “fun” conversation with him’: Entitled customer demands personal phone number of auto insurance employee, gets threatened with jail time instead

Working the phones in any job is not usually a very good time, but working the phones for insurance claims seems to be notorious for getting the worst of the Karen and male-Karen customers…
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'I could get fired': Call center employee takes advantage the staff cafeteria to score cheap meals; jeopardizes the privilege for the rest of their coworkers then gets called out by strangers online

Enjoying life's little pleasures on the company dime is always more enjoyable than paying for them yourself. In fact, getting lost in the sauce over the freebies at work is a rite of passage for most employees. If your company has a weekly haul of snacks brought in every week, you'll likely be scarfing down your weight in honey roasted peanuts, while chugging the cold brew like it's water.
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'It took just 2 days for the client to... reach out to me': Chat support team manager writes honest analyses of their employees and sends it to their client

'It took just 2 days for the client to... reach out to me': Chat support team manager writes honest analyses of their employees and sends it to their client

One business decided to let their customer support chat staff man the phones without any training… what could go wrong? This story is about the help desk workers who specialize in using the chat feature. Instead of calling up a company, these days, a lot of places will let you instant message with an employee instead. This feature is incredibly convenient. You can get help with your issue while you're at work without having to get up and make a long, drawn out call. You can also get help while…
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'Now that's how to deal with a cheating husband': Call center worker gets the 'best call ever' from wife of cheater

'Now that's how to deal with a cheating husband': Call center worker gets the 'best call ever' from infuriated wife

It must take a lot for a call center rep to call a conversation their “best call ever.” These call center workers deal with cranky customers all day long, 40 hours per week, and that's basically their entire job.
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'[I] called someone out for their lie': Couple calls agency with bogus claim, call center rep shuts down their lies

This woman told a whopper of a lie, but she wasn't expecting to be called out . Customers learn their behaviors by reinforcement. While it might seem obvious to you to be pleasant to the person on the other end of a phone call , not everyone acts that way. Some folks have been conditioned to believe that the louder and more demanding they act towards customer service reps, the faster their problem will be solved. In reality, as call center workers will tell you, this is almost never the case. M…
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'I got paid for doing absolutely nothing': Call center worker unable to do their job due to technical error enjoys a paid day at home

Working in a call center is a pretty thankless gig. Constantly dealing with less-than-kind customers who are frustrated at your company's refusal to help them with their problem with your product—which to be fair, is a known issue that the company has deemed to be too expensive to resolve. So, now you're bearing the brunt of that frustration on a daily basis because your wage for 20 years still costs far less than paying R&D to fix the issue.
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'I decided to play supervisor': Call center employee pretends to be the supervisor 6x to troll client who would not stop calling and throwing a tantrum

Have you ever worked in a call center? If you have, you are stronger than I, good person. I salute you! That is a hard job. Sure, maybe they're sitting most of the day, but the kinds of people call center employees have to deal with phone call after phone call is just mind blowing. That takes some real patience and true inner strength. We're talking phone calls from people who are insulting your intelligence for literally no reason! The entitlement that seeps through the phone from these caller…
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‘Boy, did it feel good’: Customer service phone representative clocks out for good after satisfyingly going off on a Karen caller during her last day

‘Boy, did it feel good’: Customer service phone representative clocks out for good after satisfyingly going off on a Karen caller during her last day

If you don't understand how extremely draining and annoying it is to be a customer service phone representative, then maybe it's time you take a good look in the mirror. Perhaps you're the Karen? This job requires you to sit on the phone all day long and listen to people complain, mostly entitled people demanding things they don't even pay for, and you're expected to keep your cool the entire time and be “helpful.” You think the service industry attracts super Karens, these call centers are bur…
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'They did what every company would with recorded lines: they pulled the calls': Call center worker hangs up on caller repeatedly, bosses back them up

'They did what every company would with recorded lines: they pulled the calls': Call center worker hangs up on caller repeatedly, bosses back them up

This dude clearly didn't listen to the automated message telling customers they'll be recorded during the phone call . He paid the price for that mishap! Working in a call center is a grueling job for lots of people. Just look in the comments, or at some of the many posts to r/talesfromcallcenters, and you can get a peek into the life of a call center rep. Basically, these employees clock in and take dozens or even hundreds of calls per day. Depending on their place of business, they're probabl…
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'He told me to turn [his TV] back on': Cable customer service rep gets even with customer by complying to their demand that they cancel their service

The original poster of this thread points out that working in customer service at a call center isn't quite the enjoyable gig one might imagine… But really, it's hard to imagine anyone holding the belief that working in a customer service call center is a thrilling job… rather, quite the opposite. The images that a call center evokes are synonymous with the most bland and beige of existences. Anyone who has worked in customer service is already all too familiar with how difficult people can be…
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'That's what she wants to have': Customer wants to pay more money for smaller cell phone plan

'That's what she wants to have': Customer insists on paying more money for smaller cell phone plan after refusing to listen to customer service rep

As a sales person, this employee still has to field a lot of customer service calls . Due to a mix up with the phone systems' phrasing, lots of confused customers get sent to u/d**nknife's phone line. They shared one story of a customer who just could not understand what they were paying for on their phone plan . I guess the customer isn't always right after all. If you've ever talked to someone who's worked a customer service phone operator job, they'll tell you that it takes some strategy. Th…
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'I will not lie to the customers': Honest worker gets back at company after they refuse to honor their lifetime warranties

Sometimes, working in a company or industry is a great way to ruin that brand or product for yourself completely… Almost always, looking behind the curtain reveals that there is no great and powerful Wizard of Oz, but rather just an old scammer defrauding their customers. The cynical and downright illegal ways in which some major companies service their customers is astounding. You might see this attitude presenting outwardly as policies designed to drown customer complaints and warranties with…
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