Scumbag Comcast Got a Man Fired by Contacting His Employer About His Complaint

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Scumbag Comcast Got a Man Fired by Contacting His Employer About His Complaint
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The Consumerist reports that a man known as Conal complained to Comcast after he was billed for services he didn't actually have. After Conal's complaint, the company promised him extra television channels as a make-good but instead sent him a variety of equipment he didn't need.

Conal complained to Comcast again after he was billed $1,820 for the surplus hardware. This is where things get interesting. Conal, who says he works for a large American accountancy firm, compiled a spreadsheet showing every erroneous charge he had received from Comcast, which he sent to the company.

Comcast then apparently refused to reverse the error, so in February 2014, Conal decided to try something else. Being an accountant, Conal contacted Comcast's comptroller, the office that looks after the company accounts. He said he repeatedly called them about his bill, telling them that Comcast should be investigated by the Public Company Accounting Oversight Board.

The Consumerist says that after this, Comcast got in touch with Conal's employer.

At some point shortly after that call, someone from Comcast contacted a partner at the firm to discuss Conal. This led to an ethics investigation and Conal's subsequent dismissal from his job; a job where he says he'd only received positive feedback and reviews for his work.

Terrible customer service from Comcast has itself become a meme and was recently highlighted by making a man wait on hold until the office closed and by a customer service rep refusing to cancel a man's service.

Read the full story at Ars Technica.

Infuriating Service Call of the Day: Comcast Cancellation Request Gone Wrong

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Infuriating Service Call of the Day: Comcast Cancellation Request Gone Wrong
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The sad thing is that this is already 10 minutes into the conversation according to the caller:

This recording picks up roughly 10 minutes into the call, whereby my wife and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep's repeated question -- it was clear the only sufficient answer was "Okay, please don't disconnect our service after all.").

News of the Day: Comcast Buys Time Warner Cable for $45 Billion

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News of the Day: Comcast Buys Time Warner Cable for $45 Billion
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The time has come... for consumers to get completely screwed.

Read more about the acquisition here.

Nice Work, Comcast

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Nice Work, Comcast
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Was sawing the wall away really necessary? I'll tell you what's "necessary:" putting the wall back!