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tales from your server

‘You’ve got some nerve…': Entitled guest mistreats server, server decides to teach the guest a ‘lesson’ in manners

‘You’ve got some nerve…': Entitled guest mistreats server, server decides to teach the guest a ‘lesson’ in manners

Serving customers is not always an easy task. Having said that, most people who decide to work in the hospitality sector are people who like engaging with customers and have excellent interpersonal skills. Nevertheless, it should be noted that there is no justification for rudeness or improper behavior on the part of clients. The story that follows is an account of an irritated server. For some time now, the Original Poster (OP) has been employed by his brother-in-law, who runs a Mexican restau…
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‘You should have waited’: Server gracefully leaves customer's table a note explaining card was declined, returns only to face a service dispute

‘You should have waited’: Server gracefully leaves customer's table a note explaining card was declined, returns only to face a service dispute

One customer was absolutely livid when his server did him a 'graceful favor' when his card was declined. The situation evoked quite a discussion on Reddit, where people either completely agreed with the original poster (OP), or totally disagreed and thought that they were in the wrong. So what happened? Well, a very rude customer showed up to eat at OP's workplace, and after serving them, OP came to give them the check. Unfortunately, their card was declined. OP didn't want to embarrass the cus…
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'Chili dog [but] sub chicken noodle soup for chili': 20+ servers share the strangest things customers have ordered

'Chili dog [but] sub chicken noodle soup for chili': 20+ servers share the strangest orders from difficult customers

Some customers are so particular with their orders one has to wonder why they went to a restaurant in the first place. If you're going to be that difficult, it will be a much better use of everyone's time if you stay home and make your own food. Part of going to a restaurant means choosing from the options that have been presented to you (they call it a menu). It's one thing if you have an allergy or would like to make an easy adjustment to an order. However, it's quite another thing to request…
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'She started counting very fast from 1-10 [...] I cracked up laughing': Manager with anger issues fires server over hash browns order

'She started counting very fast from 1-10 [...] I cracked up laughing': Manager with anger issues fires server over hash browns order

Some managers need to learn to have some patience. Not every issue is worth the time and energy to throw a tantrum and get on a high horse. There are often far more important things to be done and far more productive ways to channel any frustrations. But when has a manager ever listened to what we have to say over here at FAIL Blog? This manager certainly did not take our advice. She also clearly had some major anger management issues, considering that when she confronted a server about a hash…
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'Is your daddy proud of the grill in your mouth?': Sassy server roasts a disrespectful Florida man after he tries to humiliate her appearance

It's 2024– everyone's seen a septum piercing. Going back to humanity's days in the caves, the septum has been a bone-in classic for a long time in the body modification department. Sure, it may seem moderately rebellious to put a hoop in your nose like a bull, but it's not exactly a shocker to find someone in public with their nose pierced. Chill out everyone, what's it to ya anyways?
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‘You ask and you shall receive’: After failing in his attempt to overshadow the waitress and impress his date, customer spends the entire evening eating out of to-go bags

‘You ask and you shall receive’: After failing in his attempt to overshadow the waitress and impress his date, customer spends the entire evening eating out of to-go bags

It is usually advisable to stay away from people who are impolite when dealing with staff. Ultimately, the waiters are there to assist you in having a good time and planning your next visit. However, what would happen if your guests mistreat the staff for no apparent reason? They turn an evening that could have been genuinely amazing into a major headache. The story recounts the tale of a frustrated server who found a perfect way to exact revenge on an obnoxious customer. Surprisingly, no elabo…
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‘Cut the nonsense!’: Entitled customer fabricates an allergy claim in order to ensure a customized meal, chef calls her out in front of entire restaurant

‘Cut the nonsense!’: Entitled customer fabricates an allergy claim in order to ensure a customized meal, chef calls her out in front of entire restaurant

Working in customer service is, as we often say, both a blessing and a curse. However, I don't believe I've covered the subject of tourists mixed with the pleasure of providing top-notch customer service. The story below is an account of a chef who worked at a popular seafood restaurant for tourists. By then, OP claimed, he had been employed in the food business for around eight years. As a result, he has grown accustomed to dealing with demanding clients. Therefore, when the ultimate Karen sho…
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‘He threw a $100 bill at me’: Top tipping stories that capture working in customer service

‘He threw a $100 bill at me’: Top tipping stories that capture working in customer service

Working in customer service is quite a colorful experience, as you get to meet a whole bunch of people, some of whom are polite, others, not so much. I remember the days when I was a waitress… Actually, I fetched people coffee well into my late twenties until I managed to get a gig elsewhere that was far from the public eye. I was relieved that I didn't have to deal with customers anymore…These tipping stories really capture a couple of moments that I think everyone comes across after working a…
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Karen demands anchovy-less Caesar salad because of fake food allergy: 'Hold the anchovies!'

At a certain point, ordering a specific dish without the vital components that make it that specific dish in the first place becomes pretty pointless. For example, if you order a cheeseburger without cheese, it's just a hamburger; and if you order eggs benedict without hollandaise sauce , that's just poached eggs on a bun; and if you order a Ceasar salad without anchovies, you're just going to get a few lettuce leaves and croutons on a plate.
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Restaurant fires apprentice chef who owns all their recipes, cripples their kitchen: 'The manager clearly began to panic'

Even if your work, knowledge, and contributions make you irreplaceable in your organization, your employer is never going to admit it. For one thing, they probably aren't even going to be aware of it until long after you're gone. They probably think that there are dozens of people out there who can do exactly what you do. For another, if they did admit how valuable you were, they know that you'd likely want to be paid fairly for that fact—and that's just never going to happen. No, it's better t…
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'Customer had tantrum over being cut off': Servers and bartenders share their top cringe customer encounters

'Customer had tantrum over being cut off': Servers and bartenders share their top cringe customer encounters

Perhaps everyone should have made their resolutions this year to be kinder to their servers and bartenders. If you're not part of the problem but you are witnessing a Karen customer throwing a tantrum for no good reason, perhaps you should consider stepping in and defending the people who have been on their feet for multiple hours and are just trying to get you your food and drinks the way you ordered them. No one is trying to mess up, and so much of what goes on in a bar or restaurant is outsi…
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'You're closed, we don't have to pay': Karen customers refuse to pay because they stayed after closing due to eggs Benedict brouhaha

There's nothing more confusing in life than someone who refuses to accept that withholding a part of their order actually makes it a different order. It's like when someone orders a cheeseburger without cheese but refuses to accept that all that does is make it a hamburger. Similarly, if you're ordering eggs Benedict without Hollandaise sauce, you might as well just be ordering a poached egg on a bun. Making an issue of that fact really just betrays your lack of ability to think logically. So,…
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'You should not drink fountain drinks': 20+ restaurant secrets from servers and kitchen workers

'You should not drink fountain drinks': 20+ restaurant secrets from servers and kitchen workers

Working in a kitchen is an eye-opening experience that will forever change how one eats at a restaurant. Not only does one gain further appreciation for what servers and restaurant workers have to put up with, but also one has a greater sense of the pandemonium that occurs behind the scenes. Yes, television shows like The Bear provide some insight into this visceral world, but hearing from actual restaurant workers directly is the best window into that experience. These restaurant secrets, whic…
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'Are you done with your little tantrum?': Waitress humbles entitled customers following an infinite chain of irrational demands

'Are you done with your little tantrum?': Waitress humbles entitled customers following an infinite chain of irrational demands

Whether we would like to admit it or not, some people have been blessed with endless patience—or at least, what passes for boundless in our minds when we have the patience of a ten-year-old. However, does that suggest that those people are suddenly better than us mortals? No, it does not. It does, however, imply that we still have room for growth. In the story that follows, a displeased waitress talks about having to cope with a continuous flow of rough customers. However, OP explains that she…
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'We're from out of town; we don't feel welcome here': Customers leave a bad review after their server fails to accommodate their seating demands

'We're from out of town; we don't feel welcome here': Customers leave a bad review after their server fails to accommodate their seating demands

Working in customer service is both a blessing and a curse. While it is true that you interact with a variety of individuals throughout the day, you also sort of roll the dice and hope that the people you meet will greet you with a smile and a friendly attitude. Well, the story below is of a girl who hosted/managed the restaurant she has been working at for the last five years. On that particular night, though, in contrast to other nights, OP encountered one of the worst couples she had ever me…
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'He wouldn't serve me': Customer instead tips their waiter's colleague after receiving hostile service

The wider world of the internet is filled with stories of ill-mannered customers, making life unnecessarily difficult for the humble working-class customer service rep who had the misfortune of serving them. Still, it's important for us to take a step back and realize that, while it may be nice to root for the everyman, we can't blindly assume that the workers themselves are infallible. There are entitled people on all sides and from all walks of life—and there are certainly plenty of people wo…
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