This restaurant brought receipts—literally, when serving this freshly-baked smackdown of a belligerent local Karen who left them a scathing review on a community group. The post got “around 300 comments,” prompting the restaurant to reply. They gathered timestamped screenshots of the encounter along with the actual receipts of the Karen's transaction in order to refute her claims and turn the tide of public discourse against her. When you seek to publicly humiliate another person or organizatio…

Some people really don't have any common sense, and it shows. Or even worse, they expect the entire world to cave to their wishes simply because, and they do not care that rules are there for a reason, they just do whatever it is they want to do. Most restaurants enforce a rule that states that diners cannot bring their own food in, usually because of health code regulations, and that makes perfect sense. You come into a restaurant in order to eat and drink there, not because you want a bench t…

There is nothing worse than watching an unruly customer take their unnecessary frustrations out on an innocent server, as if it's part of their job to deal with abhorrent individuals. In short, it shouldn't be, and nine times out of ten, if you're a bystander in this situation, you can do more than stay out of the fray. Here, we have a kind Midwestern family who went out to a nice dinner at a local steakhouse. Their meal was practically ruined as a result of the family of Karens nearby, who mad…

There is nothing more irritating than customers coming in 5 minutes before closing time. Mostly because 90% of the time, the people who come in at that time are the worst kind of customers. They are entitled and demanding, and think the world revolves around them. They absolutely do not care that you want to go home after a long shift, and they will do anything in order to make your life as difficult as possible in those last moments of work. The entitled guests in this Reddit story are no diff…

One pizza parlor worker had an especially exciting first day on the job! On your very first day of work, you're really just learning the ropes. You shouldn't be expected to know much of anything… but this person was still doing a pretty good job on day one. Unfortunately for them, they still had to deal with the universal evil of every retail position: the customers. Some are nice, some are insane, some are just impolite. You'll get all sorts in any sort of food service gig, but it seems like s…

This is not the first time a customer has refused to listen to reason, and it certainly won't be the last. We understand that people can be particular at restaurants due to dietary restrictions, but if your limitations permit you from the majority of the ingredients in a dish or on a restaurant's menu, it's probably easier for everyone involved if you simply order something more appropriate or to just go somewhere else. It's like that scene in the cinematic classic A Cinderella Story when a cus…

Have you ever heard of a restaurant owner demanding their servers sign an NDA to keep them from discussing their jobs? Well, you are about to hear about it now. It can be understandable that some workplaces require employees to sign an NDA to protect information that needs to stay within the company. Many lines of work handle delicate matters, and it is not beyond reason to legally prevent employees from talking about it outside of work. But demanding employees sign an NDA simply to prevent the…

Servers should get an additional 20% tip every time a customer asks a self-explanatory question. It turns out people are just as ignorant in restaurants as you would think. This collection of questions real servers were asked by entitled customers just goes to show that thinking before speaking is a lost art. Instead, people are asking questions like why the menu did not properly state that the risotto had rice in it. People are asking what the difference is between a 6-ounce steak and a 12-oun…

Would you put your life in the hands of a 17-year-old line cook who cheated on his food allergen training?

It's not easy to forget the people who yell at you for no reason. Those moments become embedded in our memories forever and often inform how we respond or react in future confrontations. No one has to endure more of these confrontations than our servers, so be sure to give them tips and a break if something goes wrong. Here, we have a server who worked the opening night of a brand new restaurant when a Karen customer memorably screamed at her in front of the entire restaurant because orders wer…

Customer service is never an easy task. It's even more difficult when you have to fulfill your responsibilities as a customer service representative while a guy is trying to win over his girlfriend. If you are familiar with what I mean, I apologize for the experience you had to endure; if not, consider yourself fortunate. The story below is an account of a frustrated front desk clerk. The original poster (OP) has a long history of employment in the hospitality industry. The job has challenges,…

Imagine you're waiting tables, scurrying around with hot plates, forcing a smile every time someone asks for some extra sauce. ‘Of course’, you say, and run to go get some… for the fifth time that night, for that table. Finally, a glimmer of relief, table 12 wants to pay. They'd been relatively great, smiled politely, said ‘please’, and hadn't bothered you. You'd even had good banter with them, so you expect they'll tip well. No luck, they don't even leave a tip… and their bill is just about $2…

Some people have a tendency of taking really low stakes situations way too far, making things that have no business being stressful very stressful indeed. When you work in customer service these situations will usually present themselves in the form of people making audacious demands and being impolite for no reason—sometimes even having meltdowns in the lobby of your restaurant or store. All that being said… Burritos are a serious business, so it's no surprise that people take situations like…

As someone who has worked a lot in customer service, I can assure you that I have never seen a coworker react badly to a customer yelling, ‘You just lost a customer!’. Because the honest truth is, we just didn't care. I can promise you it's quite universal, as anyone working a minimum wage job just isn't getting paid enough to care. One man entered a restaurant to have a nice meal with his wife. At first, all was going well. They got their food, ate it up, talked, whatever. Then he asked for th…

There are numerous challenges in the customer service sector, as we have all stated at some point. The obstacles could vary from challenging to exceedingly challenging, depending on the client in front of you. The irony of it all is that if you want to advance in your line of work, you need to be able to handle any situation with poise and maturity. The story below is of a dumbfounded restaurant employee. Given that the original poster (OP) has worked in the food sector for a significant period…

Every restaurant or store has to deal with people attempting to leave without paying. In stores, it is easier to prevent people from doing it, because they have to leave the premises with a physical item at hand, and it is pretty simple to track the items and make sure they are not stolen. In restaurants, is it a bit more complicated, since a customer consumes the food before they actually pay for it, so they can just up and leave when no one is looking, and never pay a dime. Surely every resta…