customer service

Customer gets accused of stealing at a retail store after an employee stared at them for their whole visit, making them want to return their $500 purchase: ' They returned everything very begrudgingly, but I have yet to set foot in that store since'

María Cetra

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Entitled Customer Demands Fellow Customer Help Her, Mistaking Him for an Employee, Tells “His Manager" Who Power Trips and Threatens To Fire Him From a Job That Isn’t His for Not Being in Uniform: ‘I Didn’t Know I Needed a Uniform To Shop Here?'

Brad Dickson

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Barista demands an extra $7 tip for a coffee correction because she had to “re-craft” it by adding milk, even though the customer already paid and tipped for the original drink

Etai Eshet

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Overworked store supervisor deals with a customer attempting to buy cookies without cash by offering “the value of knowledge,” cancels the sale, and walks away to help paying customers

Etai Eshet

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Restaurant server maliciously complies with disrespectful people’s crazy demands, gives them exactly what they ask for, and they still complain: ‘She never gets in trouble’

Giuliana Tiscioni

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Logistics company worker gets back at condescending customer, forcing him to drive 2 hours after he demanded reimbursement for his own mistake

Etai Eshet

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‘[She said] I was lazy and acting tired’: Massage therapist enforces a no-overtime policy with an entitled client, she responds with a texting tantrum and gets herself blocked

Etai Eshet

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Is it an obligation to tip on percentage? People discuss tipping culture around the world, some people get it, others criticize it completely: 'Pretty soon someone's going to ask for a tip just for handing me a receipt.'

María Cetra

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Retail manager yells at employee in front of customers for trying to explain to her how to change a price in the system: ‘You completely threw me under the bus’

Bar Mor Hazut

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‘Accidentally gave better customer service than the actual employees’: Bookworm gets confused as staff at a busy bookstore, shows frazzled customer the power of kindness

Elna McHilderson

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‘Some customers make your job easier. Carol wasn’t one of them’: Pool cleaner’s difficult client Carol demands he vacuum her leaf-covered patio with a pool vacuum, then makes him assemble a pressure washer for free

Etai Eshet

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‘Receipts don't lie’: Arizona ice cream business accuses food reviewer of lying after he posts an honest review and discovers they messed with his order, the creator proves them wrong

Bar Mor Hazut

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Hotel guest doesn't know the difference between a request and a guarantee, so when his reservation was just a request, he made a scene because he didn't get what he wanted: 'Anytime he would get wound up again'.

María Cetra

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Frenchman pretends he is English and makes his barber believe he doesn’t speak a word of French for years to avoid small talk: ‘He doesn't speak a single word of english, the only few times we interacted I used google translate on my phone’

Olivia Arocena

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Tour guide refuses to delay tour after late guest calls to demand the group wait an hour for them: ‘Can’t you just ask people if they mind waiting?’

Bar Mor Hazut

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Hotel guest comes into the lobby at 4:30 am demanding a late check-out, exclaims he works for Facebook so he’s entitled to it, gets denied: ‘It’s been a night…’

Giuliana Tiscioni

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