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customer service technology ai navitating modern customer service artificial intelligence Customer Service - 46024197

Customer Is Told by the Bank That There Is Nothing Further That Can Be Done To Resolve Their Issue, They Email Every Manager They Can Find and It Gets Fixed Immediately After

customer service 2024 reservation misunderstanding Service Industry - 45991941

Customer shows up for his reservation in a 5-star hotel for 2023 in 2024, he expressly asked for the room to be for 2024, but he did call one year earlier to make the reservation: 'He showed up one year later.'

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envy reviews customer service toxic-work-environment Coworkers - 45956613

5-star hotel server feels envious towards her coworkers as they receive positive reviews mentioning their names, and she never receives one: 'I don't know what they're doing different.'

customer service laid off layoffs the customer is always right workplace Workplace - 46023429

Customer shares their harmless petty method of getting back at the major bank that unceremoniously laid off their dad, who had worked there for 20 years: 'They wanted to maximize their profits'

customer service refund customers stove entitled customers kitchen appliances appliance kitchen entitled people selling Entitled People - 45967365

Seller refuses to refund after letting entitled buyer test-run a fully working stove, watches her drop and drag it on concrete, and slam it in her hatchback while loading: ‘I got nasty messages from her’

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customer service stealing tales from the front desk entitled customers Service Industry - 45871877

Guest tries to steal food from the hotel pantry and, when confronted, pretends that he never intended to steal and acts defensively: ‘Oh, of course I was going to pay for it.’

that escalated quickly customer service tales from the front desk male karen Entitled People - 45850373

Male Karen gets upset over the booking price and complains to the front desk, he gets denied service, so he brings an ex-cop friend to regain his room: 'Go ahead! Call the [police]! See if I care! I'm a retired officer!'

customer service hotel guest tales from the front desk hotel employee Entitled People - 45830661

Guest comes into a hotel with a reservation under his wife's name and complains he cannot access the suite without her, treats front desk employee poorly even though he's in the wrong: 'But we're married!'

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customer service tales from the front desk karens in the wild power outage Entitled People - 45814277

A Karen overreacts to a power outage, causing a huge scene and demanding food and water as she thinks it's an emergency: 'She did end up leaving a nasty review, there she ended up deleting herself after our manager replied to it.'

customer service malicious compliance chef kitchen service industry Workplace - 45835269

Chef thinks he is teaching the kitchen "Runner" a lesson over a kitchen intrusion, but he's the one who learns one thanks to the Runner's malicious compliance: 'Don't want me to do the work? Ok, then do it yourself'

Artificial Intelligence vs Organic Slyness Sometimes I believe the robots are overpowering us, and then I come across stories like this and realize they still lack the flexibility and the sharpness it takes to adapt to ever-changing human demands. At least the ones who know a little about coding can find ways to slip through the cracks.

Frustrated gym user sets up an automatic response for every time he gets a late fee notification in revenge for the one time they charged him an extra $11: 'I did what anyone with too much free time and a mild interest in how systems work would do'

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Drive-thru employee demands customer park in handicapped spot while they wait for their order, customer firmly refuses: ‘Not in the handicap spot’

Drive-thru employee demands customer park in handicapped spot while they wait for their order, customer firmly refuses: ‘Not in the handicap spot’

‘He stole the CEO‘s lunch': Employees Share the Weirdest Reasons Coworkers Got Fired From Their Jobs

‘He stole the CEO‘s lunch': Employees Share the Weirdest Reasons Coworkers Got Fired From Their Jobs

These are the type of stories we're likely to hear more often from now on: employees performing heroic tasks in defense of human beings in the fight against bots. It's not that the bots are mean, bots don't have intentions, it's that they are sometimes created only for optimising companies' expenses and needs, and not for helping us, their confused and tired customers.

Employee is forced to talk to customer service bot instead of a person and ends up developing another bot to run up the company’s AI bill: 'Maybe they'll provide customer service now, instead of foisting the responsibility on a chatbot.'

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All around the world, employees struggle with this type of manager, the one obsessed with everyone looking servile and energetic, who will stop at nothing to achieve the desired look. The part that not every manager considers is that to become servile and energetic, employees need to be at least a little comfortable and, hopefully, unconcerned about knee pain.

Manager obsessed with "professional appearance" says cashiers look "lazy" if they’re sitting down and bans chairs completely during shifts. ‘Within like 2 weeks, the front end became a disaster.’

customer service Legal Woes virginia employer Horrible Bosses recording employment Workplace - 45568773

Virginia employee refuses to use software that records customers without approval, seeks legal action after employer threatens termination