FAIL Blog

customer service

'Can my employer make me pay the difference?': Server accidentally orders wrong bottle of wine, manager makes them pay up

'Can my employer make me pay the difference?': Server accidentally orders wrong bottle of wine, manager makes them pay up

If this isn't a sign to start looking for work elsewhere, I don't know what is.
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'She straight up called a tow company to tow seven cars': Karen tries to tow other hotel guest's cars

What would you do to get your preferred parking space? Some might say that towing seven cars is a little extreme—whether or not those cars are technically supposed to be parked there. This is especially the case when you're just a guest staying at a hotel and in no way have a stake in said hotel. This Karen took issue with the fact that there were a bunch of non-electric cars parked in the electric car parking spaces, but parking at the location was extremely limited, so it was essential that a…
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'You're all going to wait for me': Karen holds up line at 5:30 in the morning, gets in customer's face, he wins out with free coffee

'You're all going to wait for me': Karen holds up line at 5:30 in the morning, gets in customer's face, he wins out with free coffee

It must have taken a ton of willpower for this guy to maintain his composure.
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'[I] hope you have the days you deserve': Barista shuts down angry customer online

Dealing with customers is probably the worst part of working retail or service jobs. It can be the best part too—but ten positive experiences can be overshadowed by one violent, screaming adult tantrum. If you've ever worked one of these jobs—you know exactly what I'm talking about. It may be no use crying over spilled milk, but that didn't stop this grown adult woman from throwing a complete tantrum over the temperature of it. After collecting a cup of “warm” milk from a location of a major co…
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'The customer is NOT always right': Cashier quits on the spot after a rude, Memorial Day shopper takes a price check way too far (VIDEO)

Employee of the year goes to…
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Top 28 Karen Customer Memes for Employees Quitting The Day After Tomorrow

Top 28 Karen Customer Memes for Employees Quitting The Day After Tomorrow

Oh, Karen.
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'I open the box to check the merchandise...she pretends to be surprised': 15+ Customers who thought they could outsmart cashiers to get free stuff

'I open the box to check the merchandise...she pretends to be surprised': 15+ Customers who thought they could outsmart cashiers to get free stuff

Cashiers aren't being fooled by these customers. But that won't stop them from trying to get their money back for random and nonsensical reasons. When you work in retail, especially at a clothing or electronics store, you quickly learn that you're going to answer the same few questions over and over again. You basically memorize the answers to questions about the store's return policy , since you have to tell this to customers over and over. Still, some customers truly think they know better th…
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Top Tales From the Front Desk (May 28, 2023)

Welcome to the lobby of a hotel, where folks working the front desk have all had to deal with some ridiculous behavior. These stories were compiled from Reddit's r/TalesFromTheFrontDesk subreddit, and let's just say that some deal with entitlement, some deal with unfortunate smells, and some deal with shady guests. At the end of the day, though, the moral of all these stories is to respect the people checking you in. You don't know what kind of a day they've had! Keep scrolling below for a look…
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'[Now] she can't check out anything until the fine is paid': Karen messes with the wrong librarian, who rediscovers $450 in old unpaid fines

It's always important to be polite to the customer service worker who is handling your request, even if that request involves negotiating a tricky situation, chances are you'll get a better result if you treat that person like an actual human being. Usually, the sheer bureaucratic inertia of a large corporation or a government entity will mean that if you're rude to the wrong worker, you're going to be stuck in bureaucratic purgatory for a frustratingly long period of time. Or, worse, they may…
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'I blocked her account': Librarian gets revenge on a rude patron, unearthing a $480 late fee that had been previously waived to freeze the account for good

'I blocked her account': Librarian gets revenge on a rude patron, unearthing a $480 late fee that had been previously waived

If you've ever worked in customer service, you know you have dealt with some dicey patrons. Not everyone has the guts to do what needs to be done with every customer confrontation and most folks lean on their one sassy manager who walks fast, talks loud, and shuts down every local Karen before they can get too ramped up. However, as a librarian, you can't necessarily strong-arm every bad patron with your big voice in the ‘Quiet Reading’ section.
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'Forget it, you're fired!': Dude gets fired from a store where he didn't even work

It should be understood, at this point, that straying into a store with a uniform consisting solely of a specifically colored shirt—whilst wearing that same color of shirt—is a risky move. It should also be understood that even wearing a similar color shirt is likely to attract every Karen and disgruntled manager within a 100-meter radius. If you choose to do this, you do so at your own peril, but at least you can write a story about it later to share online. This guy happened to stray into a l…
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'Tell the chef to make this for me like he [hates] me': Customer asks for extreme spice, lives to regret it

Everyone knows that person who treats their tolerance for spice like it's a personality trait. I used to work with a friend who was practically immune to spice and would always throw out taunting requests like this to wait-staff, insinuating that there was no way their chef could placate his lust for the fieriest of infernos. We had a Thai place near the office that we would frequent for lunch, the pair of us would always order the same dish (pad thai), and my friend would submit his usual requ…
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'Sucks to be her': Customer gets revenge on a full-cart Karen who cut him in the grocery store express lane by using all of her reward points to get cheap gas

Customers who whip out a rewards card at every grocery store live every moment thinking about 10 cents of savings and they are very serious about their discounts. Typically those 'rewards members’ tend to also be the Karen or Kevin types and they can be a huge pain, thinking that every grocery store employee and patron is their personal servant.
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'You don't have to make [the DMV] any worse': Rude customer berates DMV worker, she gets petty revenge by giving him the worst license plate number

No one enjoys being at the dreaded Department of Motor Vehicles, otherwise known as the DMV or the physical manifestation of purgatory.
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'I need to get paid on payday': Bartender gets fired and blocked for demanding to be paid on time

Remember that one kid from your high school English class who treated everything like it was a complete joke—to the point of cruelty—never taking or accepting responsibility for any of his actions? Yeah, well, that kid could have very likely gone on to become someone's manager or open their own business. Now there's a terrifying thought. It's like George Carlin famously put it: “Think of how stupid the average person is, and realize half of them are stupider than that.” Well, this bar owner and…
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'I fired Kevin after one day of amazing stupidity': Manager tells jaw-dropping Kevin story with a horrifying ending

'I fired Kevin after one day of amazing stupidity': Manager tells jaw-dropping Kevin story with a horrifying ending

Prepare to witness to one cafe manager's incredible story of the worst employee ever, a man incapable of working safely and efficiently for even an hour. As the OP told to r/StoriesAboutKevin, they had just hired a 26-year-old man to work at this small cafe. Things already weren't off to the best start – Kevin showed up 90 minutes late to his very first day of work! Somehow, this manager let his brand new employee work his first shift. Slowly but surely, Kevin managed to screw up literally ever…
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