customer service

It's as if some people are truly born into this world with no shame. Take the guy who continually pestered the waitress about having an under-poured beer, was proven wrong, and then still had the shameless audacity to demand a refund from there. It takes a certain kind of nasty person to go out of their way to make someone working customer service detest their job more than they already (likely) do. 

Cars are a strange semi-private space, and they give people an extra sense of security to be weird. That makes it harder to work a drive-thru job where you spend all day leering into people's cars. Some customers are even looking to freak employees out, which has gotta make work a little rough. For more customer service stuff, here are weird things Walmart employees witnessed and some totally mindless things said by credit card customers.

If there's one thing that seems glaringly obvious in these stories of weird days on the job for Walmart employees, it's that there's pretty much never a normal day on the job when you're working at Walmart. Also, people really need to stop using Walmart aisles as their own personal bathrooms. 

It's no secret that online review sections have become a battleground of sorts between entitled customers and concerned owners with a whole lot of time on their hands. What gets sweet is when a lying customer gets taken to the cleaners, like this lying Karen who got decimated by this owner's response. For more retail stuff, here are dumb complaints employees had to deal with.

There is no pleasing some customers. Seriously, sometimes an angry, miserable, frustrating, entitled customer is just in the building to look for a fight. There are even some extremely stupid ones like when the complaining customer isn't even in the right store. Don't even think that anyone is safe from Karens online, like this lying Karen who got decimated by the owner's response.

Gotta love it when the customer gets rightfully fired. This particular hotel guest refused to be reasonable at all when it came to their checkout time. Even after the pregnant, exhausted concierge met them in the middle, they still proceeded to repeatedly complain and harass them. So, the concierge decided it was time for them to leave. Seems like the very fair and right move to make. 

Man, anyone who has ever worked a customer service job will appreciate the fact that you never know what kind of craziness you're bound to encounter on a shift. It could be juggling customers' mythologically strong coffee orders, or it could be having to work with someone who is the pure example of chaotic good. Always something new in the life of a barista. 

Every now and again the wonderful beings of the Tumblr world deliver a quick, impactful, wholesome story that hits us right in the feels-plex. In this case, we hear about a barista who worked in a rough part of town, but ended up being helped out by some kids that went full "chaotic good" mode. Seriously, picking a lock to help take the trash out is about as chaotic good as it comes. 

For another Tumblr thread about the world of coffee serving, check out this thread about customers' mythically powerful coffee orders.

It's people like Fran that give the assistant managers of the world a bad rap. In this case, we see Fran express no level of sympathy and understanding for her absolutely exhausted employee who was fresh off an overnight shift. But alas, as will happen, the employee hit their breaking point, and decided to put into play some delightful malicious compliance. Fortunately, that malicious compliance ends up serving as the catalyst for getting Fran out of the business. 

Check out some more juicy malicious compliance content with this lying Karen who used her old employer as a reference, and then it backfired terribly.

All we're missing in this story about a Karen racking up a disgusting $16K cell phone bill while on vacation in some remote island, is a picture of what Karen's face looked like when she learned she was only being given $25 in credit toward the bill. Mind you, this is $25 in credit compared to the thousands ($14K) she was previously offered by a tremendously helpful call center employee. But no, Karen got unbelievably greedy (if not fraudulent), and rejected the kindness being shown to her. Suffice to say, she certainly paid the price. 

Sometimes the manager needs to receive a harsh lesson on proper management. In this case, Karen was way out of line when it came to the reasoning behind writing an employee up. Literally, the employee did exactly what any helpful human being would do when faced with a scenario where the office runs out of paper--they got more paper! But no, Karen insisted on staging a whole meltdown. Fortunately, someone else was around and ready to give Karen the management education she sorely needed. 

It's no question that employees are wary of customers. Most customers are fine, but the few who love to put retail workers in precarious positions are the kind of folks who will never be forgotten. For one that ended with more justice, here's a lying Karen that got decimated by the owner's response.

Computer trouble is a mystery to a lot of people, so it makes sense that it'd be easy to miss something. It's strange to look back and realize something you didn't know was going wrong, like these things people later discovered were illegal. For some funny scammer revenge, here's a scammer who got trolled with made up neighbor drama.

Now that's what exceptional, 5-star customer service looks like right there. When this hotel's front desk agent picked up wind that there was foul play transpiring on the premises, they decided to intervene, and help the poor woman who got screwed over by her lowlife gold digging ex. Just picturing the looks on those guys' faces when the cops showed up to evict them from the property is enough to fill one's heart with joy. They completely deserved it. 

Sometimes you're having a conversation with a human being that you otherwise thought was perfectly rational, and not prone to fits of blind and entirely irrational rage, and then they pull a fast one on you. This particular customer opted for being a waking nightmare. Fortunately, the tech support employee who fielded the situation kept their cool, and it all worked out in the end.