customer service

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Complaints That Made Customer Service Workers Snap

It's as if some people are truly born into this world with no shame. Take the guy who continually pestered the waitress about having an under-poured beer, was proven wrong, and then still had the shameless audacity to demand a refund from there. It takes a certain kind of nasty person to go out of their way to make someone working customer service detest their job more than they already (likely) do. 

Customer service workers describe the complaints that made them snap | flippy floppy @annikarainbow 00 Replying Keally22 Lmao red robin is worst. One time had woman complain her salad cold also had one customer tell they were "allergic ice brought them iced water and then they dumped water on floor
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The Weirdest Things Drive-Thru Employees Saw

Cars are a strange semi-private space, and they give people an extra sense of security to be weird. That makes it harder to work a drive-thru job where you spend all day leering into people's cars. Some customers are even looking to freak employees out, which has gotta make work a little rough. For more customer service stuff, here are weird things Walmart employees witnessed and some totally mindless things said by credit card customers.

strange customers seen by drive-thru employees | MomoPeachBear 15.1k points 14 hours ago 3 Only worked drive-through year but weirdest thing saw an alpaca minivan. They asked at window if they could order some apple slices alpaca just gave them two packs on house.
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Weirdest Things Walmart Employees Witnessed

If there's one thing that seems glaringly obvious in these stories of weird days on the job for Walmart employees, it's that there's pretty much never a normal day on the job when you're working at Walmart. Also, people really need to stop using Walmart aisles as their own personal bathrooms. 

Walmart employees describe the strangest things they've witnessed while on the job | gigashadow89 6y My favorite guy who came and said lost remote so need new tv asked him if tv broken wasn't, he just lost remote and didn't want bother finding so he wanted new tv showed him our selection universal remotes he responded with "but then l'd have program new tv comes with preprogrammed remote So sold guy 50 inch tv.
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Customer Called Out for Making Store His Personal Gem Show

It's no secret that online review sections have become a battleground of sorts between entitled customers and concerned owners with a whole lot of time on their hands. What gets sweet is when a lying customer gets taken to the cleaners, like this lying Karen who got decimated by this owner's response. For more retail stuff, here are dumb complaints employees had to deal with.

Owner responds to bad customer review who brought rocks to verify | Robert Hamilton have been store many times and spent respectable amount money came one day with some stones and crystals ask they were (some which purchased there owner came out side-room and basically lost her mind refusing even look at had. She would not even let explain some my collection purchased there WILL NEVER SET FOOT STORE AGAIN WILL WITHER GO OTHER STORES LOCAL AREA OR DRIVE SOUTHERN
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Dumbest Customer Complaints Employees Had to Hear

There is no pleasing some customers. Seriously, sometimes an angry, miserable, frustrating, entitled customer is just in the building to look for a fight. There are even some extremely stupid ones like when the complaining customer isn't even in the right store. Don't even think that anyone is safe from Karens online, like this lying Karen who got decimated by the owner's response.

dumb customer complaint stories | BOOMkittykitty 1.7k points 20 hours ago used work at pizza place with small| dining room. So many people would complain their pizza too hot eat course is just came out oven. This is why chose drive dumbass here eat instead having delivered. Because 's fresh. Fresh pizza is hot, ffs.
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Hotel Guest Refuses To Be Reasonable, Gets Kicked Out

Gotta love it when the customer gets rightfully fired. This particular hotel guest refused to be reasonable at all when it came to their checkout time. Even after the pregnant, exhausted concierge met them in the middle, they still proceeded to repeatedly complain and harass them. So, the concierge decided it was time for them to leave. Seems like the very fair and right move to make. 

A hotel guest refuses to be reasonable with the checkout time, and eventually gets kicked out | r/TalesFromTheFrontDesk u/PoisonRainbows 2y Join 1 Can get 4pm checkout says booking.com dude paying $69 on sold out, hectic weekend. Long Booking.com guest (BG) calls down at 8am and says requested late checkout and wanted make sure went through" Weird, because 1) there's nothing noted on reservation, 2 were sold out and not offering late checkouts, and 3) they were paying $69 their room sorry but
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Tumblr Post: Barista Encounters Real Life Mad Hatter

Man, anyone who has ever worked a customer service job will appreciate the fact that you never know what kind of craziness you're bound to encounter on a shift. It could be juggling customers' mythologically strong coffee orders, or it could be having to work with someone who is the pure example of chaotic good. Always something new in the life of a barista. 

A funny Tumblr thread about a barista encountering a mad trickster | taylortut y'all know john mulaney quote things crazy people say mean nothing them but everything every time hear quote think about got this light-up pen
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Tumblr Story: Kids Go Full Chaotic Good To Help Barista

Every now and again the wonderful beings of the Tumblr world deliver a quick, impactful, wholesome story that hits us right in the feels-plex. In this case, we hear about a barista who worked in a rough part of town, but ended up being helped out by some kids that went full "chaotic good" mode. Seriously, picking a lock to help take the trash out is about as chaotic good as it comes. 

For another Tumblr thread about the world of coffee serving, check out this thread about customers' mythically powerful coffee orders.

A Tumblr story about some kids helping out a barista in a rough part of town | undercover-underdog those who don't know work at an anarchist co-op coffee shop. Apparently, all Chicano/Cholo boys my neighborhood have caught on fact sneak food and stuff all little punk kids and homeless kids at coffee shop. There are three particular who call Mom. Not Mami, not Ma, Mom rest refer as "Miss".
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Power Tripping Assistant Manager Gets Put In Check

It's people like Fran that give the assistant managers of the world a bad rap. In this case, we see Fran express no level of sympathy and understanding for her absolutely exhausted employee who was fresh off an overnight shift. But alas, as will happen, the employee hit their breaking point, and decided to put into play some delightful malicious compliance. Fortunately, that malicious compliance ends up serving as the catalyst for getting Fran out of the business. 

Check out some more juicy malicious compliance content with this lying Karen who used her old employer as a reference, and then it backfired terribly.

A power tripping assistant manager gets put in her place | r/MaliciousCompliance Join u/fredzred 176d 1 "Clean store TOP BOTTOM. Don't leave until do yes boss L This happened worked retail around 2005 15 working at very small grocery store and although small store were always busy, as near popular beach and along highway rest area night before, l'd worked 12am until 6am packing shelves (there huge delivery coming had be stocked next day offered double time pay shift so jumped at chance work
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How on earth did it never occur to this customer to try out her turn signal without that little contraption dangling off of it? Some people are too ready to throw money at something they see as a problem, that could ultimately be solved with a little common sense. 

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Karen Racks Up $16K Phone Bill, Rejects Help From Call Center

All we're missing in this story about a Karen racking up a disgusting $16K cell phone bill while on vacation in some remote island, is a picture of what Karen's face looked like when she learned she was only being given $25 in credit toward the bill. Mind you, this is $25 in credit compared to the thousands ($14K) she was previously offered by a tremendously helpful call center employee. But no, Karen got unbelievably greedy (if not fraudulent), and rejected the kindness being shown to her. Suffice to say, she certainly paid the price. 

Karen racks up a $16K cell phone bill, rejects help from call center, and ends up learning lesson | r/talesfromcallcenters u/DBMaxx $14000 credit off bill? Not enough this Karen L Hey guys lurked here little while now, and figured l'd share story my my call centre days guys might appreciate full interaction call around 45 minutes, with lot talking circles as Karens tend do, so l'm going try my best condense down interesting parts
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Karen Threatens Employee With Write-Up, Gets Lesson In Management

Sometimes the manager needs to receive a harsh lesson on proper management. In this case, Karen was way out of line when it came to the reasoning behind writing an employee up. Literally, the employee did exactly what any helpful human being would do when faced with a scenario where the office runs out of paper--they got more paper! But no, Karen insisted on staging a whole meltdown. Fortunately, someone else was around and ready to give Karen the management education she sorely needed. 

Karen threatens an employee with a write-up, and proceed to get a lesson in management | r/TalesFromTheFrontDesk u/Ancient_Ice 1y Join Front Desk Manager Threatens with write-up, and she gets lesson management. Long Backstory working as night auditor at front desk, now those don't know night auditor is like an accounting job balance all paperwork before accounting gets balance every department Restaurant, Bar, Dance Club, conference center, etc. So, our job critical be done correctly every night
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Employees Get Bamboozled by Chicken Lady

It's no question that employees are wary of customers. Most customers are fine, but the few who love to put retail workers in precarious positions are the kind of folks who will never be forgotten. For one that ended with more justice, here's a lying Karen that got decimated by the owner's response.

Customer returns tons of chicken, makes money off employees | O r/TalesFromRetail Posted by u/ShenaniganXD 6 days ago 3 Lady returns 150pcs fried chicken Medium So few years back worked large retail/grocery company. And like most grocery stores have deli section working returns desk, which still fairly new at, and customer rolls up with cart had two cardboard boxes full half eaten fried chicken don't think ever seen much fried chicken before.
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Customer Realizes They Were Scammed 6 Years Later

Computer trouble is a mystery to a lot of people, so it makes sense that it'd be easy to miss something. It's strange to look back and realize something you didn't know was going wrong, like these things people later discovered were illegal. For some funny scammer revenge, here's a scammer who got trolled with made up neighbor drama.

customer realizes they've been scammed 6 years later | u/kingsooraj 7 hours ago TIFU by realising got scammed 6 years ago M So this happened 6 years ago. My laptop with 8 GB RAM stopped working so showed repair guy. He took laptop, repaired and returned after 2 days laptop started working again and really happy. However speed felt slower than before. Previously could open multiple chrom tabs and still be able play games while they were open but now would drop lot frames and my laptop would start
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Concierge Engineers Revenge On A Gold Digging Boyfriend

Now that's what exceptional, 5-star customer service looks like right there. When this hotel's front desk agent picked up wind that there was foul play transpiring on the premises, they decided to intervene, and help the poor woman who got screwed over by her lowlife gold digging ex. Just picturing the looks on those guys' faces when the cops showed up to evict them from the property is enough to fill one's heart with joy. They completely deserved it. 

Hotel concierge helps woman take revenge on her jerk ex boyfriend | r/ProRevenge Join u/Anonymous_Annie5523 12h help someone get revenge on their gold- digging ass an SO This happened some years ago but just reminded so here go Reddit worked as front desk agent large luxury hotel chain some years. One particular hotel worked at located really close downtown area and so got large number young, very wealthy, business people who loved party usually worked 2nd 3rd shifts which meant got see loads
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Belligerent Customer Won't Cooperate With Tech Support

Sometimes you're having a conversation with a human being that you otherwise thought was perfectly rational, and not prone to fits of blind and entirely irrational rage, and then they pull a fast one on you. This particular customer opted for being a waking nightmare. Fortunately, the tech support employee who fielded the situation kept their cool, and it all worked out in the end. 

An angry customer refuses to cooperate with tech support, and makes threats | r/talesfromtechsupport Join u/KrazeeLadee2 256d not restarting my modem! l'd sooner drive full 175 miles HQ punch Long Soooooo among literally thousands calls had my 4 years tech support an ISP, this guy really took cake apotheosis all those calls most infuriating yet hindsight) hilarious call ever had my life. He came on fairly quiet Saturday morning, and conversation started quite normally Good morning, this is
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