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tales from your server

'I ran outside to tell her': Server flips the script on a man who tipped $100 to impress his date, only to return later to amend the tip

'I ran outside to tell her': Server flips the script on a man who tipped $100 to impress his date, only to return later to amend the tip

Imagine you're waiting tables, scurrying around with hot plates, forcing a smile every time someone asks for some extra sauce. ‘Of course’, you say, and run to go get some… for the fifth time that night, for that table. Finally, a glimmer of relief, table 12 wants to pay. They'd been relatively great, smiled politely, said ‘please’, and hadn't bothered you. You'd even had good banter with them, so you expect they'll tip well. No luck, they don't even leave a tip… and their bill is just about $2…
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Guy impolitely demands bartender cut his burrito in half, he gets what he asked for: 'I think he got the point'

Some people have a tendency of taking really low stakes situations way too far, making things that have no business being stressful very stressful indeed. When you work in customer service these situations will usually present themselves in the form of people making audacious demands and being impolite for no reason—sometimes even having meltdowns in the lobby of your restaurant or store. All that being said… Burritos are a serious business, so it's no surprise that people take situations like…
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‘You just lost a customer’: Customer gets removed from restaurant after owner stands up to him for yelling at one of the servers who messed up his receipt

‘You just lost a customer’: Customer gets removed from restaurant after owner stands up to him for yelling at one of the servers who messed up his receipt

As someone who has worked a lot in customer service, I can assure you that I have never seen a coworker react badly to a customer yelling, ‘You just lost a customer!’. Because the honest truth is, we just didn't care. I can promise you it's quite universal, as anyone working a minimum wage job just isn't getting paid enough to care. One man entered a restaurant to have a nice meal with his wife. At first, all was going well. They got their food, ate it up, talked, whatever. Then he asked for th…
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'I'm not cleaning this up...': Customer demands restaurant staff let her in before opening time, then leaves a mess in bathroom when they refuse

'I'm not cleaning this up...': Customer demands restaurant staff let her in before opening time, then leaves a mess in bathroom when they refuse

There are numerous challenges in the customer service sector, as we have all stated at some point. The obstacles could vary from challenging to exceedingly challenging, depending on the client in front of you. The irony of it all is that if you want to advance in your line of work, you need to be able to handle any situation with poise and maturity. The story below is of a dumbfounded restaurant employee. Given that the original poster (OP) has worked in the food sector for a significant period…
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'We won't serve you until you pay the bill': Dine and dash family returns to restaurant in attempt to do it again, manager makes sure they pay what they owe

'We won't serve you until you pay the bill': Dine and dash family returns to restaurant in attempt to do it again, manager makes sure they pay what they owe

Every restaurant or store has to deal with people attempting to leave without paying. In stores, it is easier to prevent people from doing it, because they have to leave the premises with a physical item at hand, and it is pretty simple to track the items and make sure they are not stolen. In restaurants, is it a bit more complicated, since a customer consumes the food before they actually pay for it, so they can just up and leave when no one is looking, and never pay a dime. Surely every resta…
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Manager asks barista to a pay fine for calling out sick: 'Is there any way you can pay $50'

Starting a small business is a scary thing, putting it all on the line to try and create a successful business, which will see you solely reaping possibly unlimited benefits—if you can make it that far. But, hey, you take on all of the risks, you get all of the rewards; that's fundamentally how we've decided things should work in this world… and when it works well for someone, you're not going to see them complaining. However, taking on the risk means taking on the risk. Which is something a lo…
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'Technically tips are a privilege': Servers call out manager for participating in tip pool on top of collecting $1K every week

'Technically tips are a privilege': Servers call out manager for participating in tip pool on top of collecting $1K every week

This totally unethical manager is about to go down. Not only was it against policy for the employer to participate in the tip pool among the other servers at the restaurant, but matters were also made worse when the manager suggested that tipping was a “privilege.” Essentially, she threatened to stop allowing her servers to receive tips at all, as if that is not the majority of the money these workers rely on to pay their bills. This thread was posted to Reddit by u/mddnaa , who decided that it…
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‘You brought this on yourself…’: Server puts lying patron in her place after fabricating a food allergy in an attempt to force the restaurant to accommodate her food preferences

‘You brought this on yourself…’: Server puts lying patron in her place after fabricating a food allergy in an attempt to force the restaurant to accommodate her food preferences

A career in the service industry is never easy. However, it gets ten times more challenging when someone tells the chef they have dietary sensitivities in order to ensure that they take their dislike of a specific ingredient seriously. The story that follows is relayed by an unhappy server. The Original Poster (OP) is in charge of asking customers if they have any special dietary needs that the chef should be aware of. That's why OP investigated the matter properly when a disgruntled customer c…
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Restaurant boss says all leave requests will be denied going forward, staff asks him if he's making an April Fool's joke: 'He was not'

Dodgy off-book leave policies are something that you just come to expect after a while of working in the restaurant or retail world. From the first time you go to book leave and are met with the strong insinuation that maybe you shouldn't be taking any leave at all, giving you reasons of being too busy or too understaffed to possibly afford to be a “man down," you're going to be feeling that old resigned feeling of knowing that this is going to be that kind of place. The reality is that you're…
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'The restaurant thought I had dined and dashed': Customer takes too long in the bathroom, server calls the cops thinking he dined and dashed

'The restaurant thought I had dined and dashed': Customer takes too long in the bathroom, server calls the cops thinking he dined and dashed

Talk about a humiliating dining experience! This patron had an unfortunate emergency that required a relatively long trip to the bathroom. The trip took so long, in fact, that his server began to think he dined and dashed because he took his things with him. It turns out the customer elected to grab his things because he didn't want his stuff to be “out in the open” while he was gone for what he instinctively could tell would be more than just a minute. Well, the server decided the matter was s…
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‘He wanted me to make him a sandwich 3 hours after closing time’: Servers Share Most Entertaining Celebrity Customer Stories

‘He wanted me to make him a sandwich 3 hours after closing time’: Servers Share Most Entertaining Celebrity Customer Stories

Servers wait on people from all walks of life, and that includes celebrities. In this thread, they shared the good, the bad, and the ugly. Back when I was a waitress, I didn't meet a single famous person. I guess the diner I worked at wasn't exactly in high demand, and it was also in a pretty rural area, so I doubt most people have heard of it. There was this one time when I thought I had waited on Paul Rudd, but nope, it turned out it was just a look-alike. To be honest, I wish I had him as a…
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‘Can't help you, I’m on a break': Servers takes a break to eat while ignoring customers entitled requests to 'stay on shift', leading to a dispute

‘Can't help you, I’m on a break': Servers takes a break to eat while ignoring customers entitled requests to 'stay on shift', leading to a dispute

More often than not, customers tend to completely forget that the servers who are standing in front of them are human beings too. While it is understandable to want to get a proper service for something that you are paying for, treating servers how you would want to be treated yourself is the least you can do. So for example, if you see that a server is taking their much-deserved break, maybe just leave them be. Which is exactly what the customers in this Reddit story should have done, at least…
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‘You’ve got some nerve…': Entitled guest mistreats server, server decides to teach the guest a ‘lesson’ in manners

‘You’ve got some nerve…': Entitled guest mistreats server, server decides to teach the guest a ‘lesson’ in manners

Serving customers is not always an easy task. Having said that, most people who decide to work in the hospitality sector are people who like engaging with customers and have excellent interpersonal skills. Nevertheless, it should be noted that there is no justification for rudeness or improper behavior on the part of clients. The story that follows is an account of an irritated server. For some time now, the Original Poster (OP) has been employed by his brother-in-law, who runs a Mexican restau…
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‘You should have waited’: Server gracefully leaves customer's table a note explaining card was declined, returns only to face a service dispute

‘You should have waited’: Server gracefully leaves customer's table a note explaining card was declined, returns only to face a service dispute

One customer was absolutely livid when his server did him a 'graceful favor' when his card was declined. The situation evoked quite a discussion on Reddit, where people either completely agreed with the original poster (OP), or totally disagreed and thought that they were in the wrong. So what happened? Well, a very rude customer showed up to eat at OP's workplace, and after serving them, OP came to give them the check. Unfortunately, their card was declined. OP didn't want to embarrass the cus…
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'Chili dog [but] sub chicken noodle soup for chili': 20+ servers share the strangest things customers have ordered

'Chili dog [but] sub chicken noodle soup for chili': 20+ servers share the strangest orders from difficult customers

Some customers are so particular with their orders one has to wonder why they went to a restaurant in the first place. If you're going to be that difficult, it will be a much better use of everyone's time if you stay home and make your own food. Part of going to a restaurant means choosing from the options that have been presented to you (they call it a menu). It's one thing if you have an allergy or would like to make an easy adjustment to an order. However, it's quite another thing to request…
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'She started counting very fast from 1-10 [...] I cracked up laughing': Manager with anger issues fires server over hash browns order

'She started counting very fast from 1-10 [...] I cracked up laughing': Manager with anger issues fires server over hash browns order

Some managers need to learn to have some patience. Not every issue is worth the time and energy to throw a tantrum and get on a high horse. There are often far more important things to be done and far more productive ways to channel any frustrations. But when has a manager ever listened to what we have to say over here at FAIL Blog? This manager certainly did not take our advice. She also clearly had some major anger management issues, considering that when she confronted a server about a hash…
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