tales from the front desk

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‘We have a water outage': Hotel hit by water outage due to weather, hotel guests turn to front desk clerk

‘We have a water outage': Hotel hit by water outage due to weather, hotel guests turn to front desk clerk

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'I forcefully upsold them and made them pay double': Entitled guests demand refund from hotel manager for rooms booked at hotel next door

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'We had to charge them about $7K': Hotel workers share their worst housekeeping cleanup stories

'We had to charge them about $7K': Hotel workers share their worst housekeeping cleanup stories

‘You need to pay before I give you the room’: Hotel guest's card gets declined, front desk clerk refuses to check him in

‘You need to pay before I give you the room’: Hotel guest's card gets declined, front desk clerk refuses to check him in

'Don't talk to him like that': Entitled guest gets kicked out by hotel manager after she barks at another guest to 'wait his turn'

'Don't talk to him like that': Entitled guest gets kicked out by hotel manager after she barks at another guest to 'wait his turn'

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'This lady filmed me': Karen accuses hotel housekeeping of stealing her daughter's things, tries to get front desk agent fired

'This lady filmed me': Hotel guest falsely accuses housekeeping of stealing her daughter's things, tries to get front desk agent fired

'You're not getting in': Front desk clerk denies guest's wife access to hotel room, refuses to give her a key

'You're not getting in': Front desk clerk denies guest's wife access to hotel room, refuses to give her a key

'Are you trying to play a trick on me?': Karen guest demands front desk manager 'change his name' after finding out multiple employees have same name

'Are you trying to play a trick on me?': Karen guest demands front desk manager 'change his name' after finding out multiple employees have same name

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‘I canceled the room to get her away from me’: Hotel guest throws a tantrum over room reservation, front desk clerk forced to give her a refund

‘I canceled the room to get her away from me’: Hotel guest throws a tantrum over room reservation, front desk clerk forced to give her a refund

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'It was like a clown car': Bullheaded Karen expects a free upgrade after booking a tiny hotel room for her whole family, finds out the hotel is completely booked

Jesse Kessenheimer

‘I hope you are ready to lose your job’: Hotel guest demands front desk clerk provide Thanksgiving meal, then tells her 'she will be fired' when met with refusal

‘I hope you are ready to lose your job’: Hotel guest demands front desk clerk provide Thanksgiving meal, then tells her 'she will be fired' when met with refusal

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'GET ME YOUR MANAGER': Karen flips out because a $50 refund from her hotel is going to take 3-5 business days; receptionist humbles her

Jesse Kessenheimer

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'[She was] talking to me like I'm the idiot': Karen goes berserk when the hotel receptionist explains how room service works, realizes her misunderstanding and stalks off defeated

Jesse Kessenheimer

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'I’m not going out of my way for a woman who is flagrantly disrespecting me': Karen flips out on the hotel desk clerk because they're fully booked, gets kicked to the curb

Jesse Kessenheimer

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'He then hung up on her:' Hotel GM bans Karen customer after she writes a formal complain about beloved employee who's worked their for 40+ years

'He then hung up on her:' Hotel GM bans Karen customer after she writes a formal complaint about beloved employee who's worked their for 40+ years

Elna McHilderson

‘I really think I've seen everything... But then I go to work.’: Potential Karen-level-10 situation pleasantly deescalates to a hilarious misunderstanding

‘I really think I've seen everything... But then I go to work.’: Potential Karen-level-10 situation pleasantly deescalates to a hilarious misunderstanding

Elna McHilderson

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Neighbor demands new homeowner connect to a public water source so they can use the homeowner's well, per an agreement with the previous homeowner: ‘I think they are taking [advantage] of me’

Neighbor demands new homeowner connect to a public water source so they can use the homeowner's well, per an agreement with the previous homeowner: ‘I think they are taking [advantage] of me’

15+ Employees who got to inform entitled customers that they were the head boss in charge: 'It never felt better to reveal that I was the manager'

15+ Employees who got to inform entitled customers that they were the head boss in charge: 'It never felt better to reveal that I was the manager'

New supervisor tells warehouse worker to mind her own business when she points out that one of the other machines is smoking, '10 minutes later, the thing actually caught fire'

New supervisor tells warehouse worker to mind her own business when she points out that one of the other machines is smoking, '10 minutes later, the thing actually caught fire'

Frustrated employee quits job and storms out of office, with zero notice, after he is constantly ignored by supervisor who always shows favoritism towards his coworker: 'Supervisor says I can't just leave and dump my work on my co-worker'

Frustrated employee quits job and storms out of office, with zero notice, after he is constantly ignored by supervisor who always shows favoritism towards his coworker: 'Supervisor says I can't just leave and dump my work on my co-worker'

College students refuse to move their scattered belongings while roommate cleans the apartment, she decides to comply with their demands: ‘Just leave our stuff where you found it’

College students refuse to move their scattered belongings while roommate cleans the apartment, she decides to comply with their demands: ‘Just leave our stuff where you found it’

Employee quits mid-shift after micromanager fires their coworker out of the blue, other employees follow suit, forcing the restaurant to close: ‘I just turned around and left’

Employee quits mid-shift after micromanager fires their coworker out of the blue, other employees follow suit, forcing the restaurant to close: ‘I just turned around and left’

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