tales from the front desk

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'I was so glad that they got what they deserved': 3-star hotel employee gets berated by entitled guests who demand 5-start hotel service and a discount, manager kicks them out

'I was so glad that they got what they deserved': 3-star hotel employee gets berated by entitled guests who demand 5-start hotel service and a discount, manager kicks them out

Elna McHilderson

'Long story short, I just quit my full-time job': Sole employee at a hotel that holds nearly 200 people shares exact customer interaction that made her quit on the spot

'Long story short, I just quit my full-time job': Sole employee at a hotel that holds nearly 200 people shares exact customer interaction that made her quit on the spot

Elna McHilderson

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'Guest demanded a room upgrade because "their aura didn't vibe" with the one they booked': 20+ Hotel receptionists who bit their tongues as guests asked for the most ridiculous requests

‘We have a new winner of the stupidest guest of the year’: Woman demands hotel room even though she booked for it 2025, front desk receptionist is not having it

‘We have a new winner of the stupidest guest of the year’: Woman demands hotel room even though she booked for it 2025, front desk receptionist is not having it

Elna McHilderson

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‘That’s ENOUGH’: Karen customer slams credit card machine when asked to pay a pet fee for her hotel stay, employee says she can get lost if she can't be civil

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'I hope you're ready to lose your job': Hungry guest throws tantrum at hotel concierge for not providing free Thanksgiving meal

'I hope you're ready to lose your job': Hungry guest throws tantrum at hotel concierge for not providing free Thanksgiving meal

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'His hand pauses in midair': Front desk attendant gets scolded for using his phone at work, instead he maliciously complies with company policy by wasting other precious office resources

Jesse Kessenheimer

Entitled hotel guest throws childish tantrum when things don't go his way despite receiving a full refund for his stay, employee cannot believe their eyes

‘YOU are ruining everything’: Entitled guest throws ultimate temper tantrum when hotel's hot water supply is shut off due to a suspected gas leak, employee is dumbfounded

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Front desk clerk refuses to waive cancellation fee after entitled guest books room through 3rd party website, despite being told the hotel is fully booked: ‘She stormed out’

Front desk clerk refuses to waive cancellation fee after entitled guest books room through 3rd party website, despite being told the hotel is fully booked: ‘She stormed out’

Nigh audit employee gets a taste of the spooky life when strange hotel guest repeatedly calls down at 4am to maniacally laugh and make strange requests

‘Please send help, or holy water’: Spooky hotel guest repeatedly calls front desk at 4 AM to ‘maniacally’ laugh and request strange things, night audit employee is left speechless

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'Just be a professional, okay?': Hotel front desk employee turns away impolite guest before he can even check in

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'In which I prepare a trap': Non-guest trying to steal the complimentary breakfast at a hotel almost gets away with it, until he makes one thought-less mistake

'In which I prepare a trap': Non-guest trying to steal the complimentary breakfast at a hotel almost gets away with it, until he makes one thought-less mistake

Elna McHilderson

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'I look forward to seeing if she "reports" me': Hotel front desk worker searches hotel for mysterious food smell bugging just one visitor

‘Are you serious?’: Front desk clerk refuses to refund entitled guest whose ID and reservation don't match, guest throws a fit, leading manager to cave in and refund him anyway

‘Are you serious?’: Front desk clerk refuses to refund entitled guest whose ID and reservation don't match, guest throws a fit, leading manager to cave in and refund him anyway

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UPDATE: Incompetent hospitality employee has a major boomer freakout on employee who filled her old position, walks out for a second time: ‘Bessie went boom again’

UPDATE: ‘Bessie the Breakfast Boomer’ is rehired in a different role, has a major freak out on employee who filled her old position and walks off the job, again

Guest demands discounted rate on last hotel room, only for the room to be booked while he attempts to bargain, leading to a dispute in the lobby: ‘You snooze you lose’

Guest demands discounted rate on last hotel room, only for the room to be booked while he attempts to bargain, leading to a dispute in the lobby: ‘You snooze you lose’