tales from the front desk

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'You're not getting in': Front desk clerk denies guest's wife access to hotel room, refuses to give her a key

'You're not getting in': Front desk clerk denies guest's wife access to hotel room, refuses to give her a key

'Are you trying to play a trick on me?': Karen guest demands front desk manager 'change his name' after finding out multiple employees have same name

'Are you trying to play a trick on me?': Karen guest demands front desk manager 'change his name' after finding out multiple employees have same name

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‘I canceled the room to get her away from me’: Hotel guest throws a tantrum over room reservation, front desk clerk forced to give her a refund

‘I canceled the room to get her away from me’: Hotel guest throws a tantrum over room reservation, front desk clerk forced to give her a refund

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'It was like a clown car': Bullheaded Karen expects a free upgrade after booking a tiny hotel room for her whole family, finds out the hotel is completely booked

Jesse Kessenheimer

‘I hope you are ready to lose your job’: Hotel guest demands front desk clerk provide Thanksgiving meal, then tells her 'she will be fired' when met with refusal

‘I hope you are ready to lose your job’: Hotel guest demands front desk clerk provide Thanksgiving meal, then tells her 'she will be fired' when met with refusal

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'GET ME YOUR MANAGER': Karen flips out because a $50 refund from her hotel is going to take 3-5 business days; receptionist humbles her

Jesse Kessenheimer

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'[She was] talking to me like I'm the idiot': Karen goes berserk when the hotel receptionist explains how room service works, realizes her misunderstanding and stalks off defeated

Jesse Kessenheimer

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'I’m not going out of my way for a woman who is flagrantly disrespecting me': Karen flips out on the hotel desk clerk because they're fully booked, gets kicked to the curb

Jesse Kessenheimer

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'He then hung up on her:' Hotel GM bans Karen customer after she writes a formal complain about beloved employee who's worked their for 40+ years

'He then hung up on her:' Hotel GM bans Karen customer after she writes a formal complaint about beloved employee who's worked their for 40+ years

Elna McHilderson

‘I really think I've seen everything... But then I go to work.’: Potential Karen-level-10 situation pleasantly deescalates to a hilarious misunderstanding

‘I really think I've seen everything... But then I go to work.’: Potential Karen-level-10 situation pleasantly deescalates to a hilarious misunderstanding

Elna McHilderson

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Hotel guest demands full refund after informing front desk she is cutting her stay short, employee refuses when she fails to check out in time: ‘Ma'am, that's not how hotels work’

Hotel guest demands full refund after informing front desk she is cutting her stay short, employee refuses when she fails to check out in time: ‘Ma'am, that's not how hotels work’

Resident pays teenager to dig their car out of snow, only for a neighbor to demand to park in that spot instead, resident refuses: ‘Dig yourself out’

Resident pays teenager to dig their car out of snow, only for a neighbor to demand to park in that spot instead, resident refuses: ‘Dig yourself out’

Manager demands strict clean-desk policy in the office, employee comply by wasting company time packing and unpacking their belongings every day: ‘Just following the policy’

Manager demands strict clean-desk policy in the office, employee comply by wasting company time packing and unpacking their belongings every day: ‘Just following the policy’

Corporate management refuses to use 1 of 3 allocated "storm days" to shut down the facility despite 1 foot of snowfall, forcing employees to use their own PTO instead: 'The VP started the email with "Happy Tuesday!!"'

Corporate management refuses to use 1 of 3 allocated "storm days" to shut down the facility despite 1 foot of snowfall, forcing employees to use their own PTO instead: 'The VP started the email with "Happy Tuesday!!"'

Bosses demand worker pick up item with 2-hour car ride, employee maliciously complies: '2 hours that I would normally spend doing work, I am now spending in my car'

Bosses demand worker pick up item with 2-hour car ride, employee maliciously complies: '2 hours that I would normally spend doing work, I am now spending in my car'

Employee realizes that they have taken less PTO since the company instituted "unlimited" policy due to the implied threat from HR: 'It's just this weird psychological thing where you feel like youre being watched or judged'

Employee realizes that they have taken less PTO since the company instituted "unlimited" policy due to the implied threat from HR: 'It's just this weird psychological thing where you feel like youre being watched or judged'

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