tales from the front desk

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‘This is a major violation’: Hotel might face $70 million fine after employee discovers they keep guests' credit cards in system after they leave

‘This is a major violation’: Hotel might face $70 million fine after employee discovers they keep guests' credit cards in system after they leave

‘I don’t get paid enough for this…’: Hotel employee cheerfully kicks childish guest from the premises after guest tries to smash glass entry door

‘I don’t get paid enough for this…’: Hotel employee cheerfully kicks childish guest from the premises after guest tries to smash glass entry door

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'Either pay with credit card or leave': Hotel clerk refuses to accept guest's cash payment, demanding he pay only with card

'Either pay with credit card or leave': Hotel clerk refuses to accept guest's cash payment, demanding he pay only with card

‘This is your last warning…’: Guest gets kicked out of hotel at 1am following 'towel dispute'

‘This is your last warning…’: Guest gets kicked out of hotel at 1am following 'towel dispute'

‘I can’t give you a key to someone else's room': Guest demands access to hotel room despite reservation not being under his name, front desk clerk refuses to give him a key, leading to a dispute

‘I can’t give you a key to someone else's room': Guest demands access to hotel room despite reservation not being under his name, front desk clerk refuses to give him a key, leading to a dispute

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‘Everyone has a problem with you’: Hotel worker quits after manager calls her into meeting to discuss why ‘she needs to be nicer' to team of employees

‘Everyone has a problem with you’: Hotel worker quits after manager calls her into meeting to discuss why ‘she needs to be nicer' to team of employees

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'How is your phone charger in here if you haven't entered the room?': Entitled man demands refund for hotel room that he claimed he didn't use

Front desk clerks discuss ‘well-travelled individuals’ who are actually just entitled

Front desk clerks discuss ‘well-travelled individuals’ who are actually just entitled

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‘We have a water outage': Hotel hit by water outage due to weather, hotel guests turn to front desk clerk

‘We have a water outage': Hotel hit by water outage due to weather, hotel guests turn to front desk clerk

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'I forcefully upsold them and made them pay double': Entitled guests demand refund from hotel manager for rooms booked at hotel next door

'We had to charge them about $7K': Hotel workers share their worst housekeeping cleanup stories

'We had to charge them about $7K': Hotel workers share their worst housekeeping cleanup stories

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‘You need to pay before I give you the room’: Hotel guest's card gets declined, front desk clerk refuses to check him in

‘You need to pay before I give you the room’: Hotel guest's card gets declined, front desk clerk refuses to check him in

'Don't talk to him like that': Entitled guest gets kicked out by hotel manager after she barks at another guest to 'wait his turn'

'Don't talk to him like that': Entitled guest gets kicked out by hotel manager after she barks at another guest to 'wait his turn'

'This lady filmed me': Karen accuses hotel housekeeping of stealing her daughter's things, tries to get front desk agent fired

'This lady filmed me': Hotel guest falsely accuses housekeeping of stealing her daughter's things, tries to get front desk agent fired

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'You're not getting in': Front desk clerk denies guest's wife access to hotel room, refuses to give her a key

'You're not getting in': Front desk clerk denies guest's wife access to hotel room, refuses to give her a key

'Are you trying to play a trick on me?': Karen guest demands front desk manager 'change his name' after finding out multiple employees have same name

'Are you trying to play a trick on me?': Karen guest demands front desk manager 'change his name' after finding out multiple employees have same name

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17-year-old refuses to contribute $250 of his own savings to his younger brother's present despite parents' guilt trips and ultimatums: 'I used to love [my family] but we're basically strangers who live under the same roof'

17-year-old refuses to contribute $250 of his own savings to his younger brother's present despite parents' guilt trips and ultimatums: 'I used to love [my family] but we're basically strangers who live under the same roof'

Employee arrives at their disciplinary work hearing with receipts that disprove the accusations against them, committee still gives them a written warning: ‘Politics trumped evidence’

Employee arrives at their disciplinary work hearing with receipts that disprove the accusations against them, committee still gives them a written warning: ‘Politics trumped evidence’

Employee fired just 5 days before Christmas after 8 years of service by their nepotistic boss, who inherited the company, watches the company go bankrupt: 'He's destroyed the company, starting with my firing'

Employee fired just 5 days before Christmas after 8 years of service by their nepotistic boss, who inherited the company, watches the company go bankrupt: 'He's destroyed the company, starting with my firing'

Job candidate blindsided when their new employer terminates them on their first day on the basis of their first day being a "trial period": 'I had accepted a full-time job at $22/hour'

Job candidate blindsided when their new employer terminates them on their first day on the basis of their first day being a "trial period": 'I had accepted a full-time job at $22/hour'

Neighbor “forgets” to return borrowed power tools, now wants man’s brand new pressure washer, leaving the owner stuck between politeness and protecting his stuff: ‘We share a driveway (duplex setup), so I see him literally every day and can't avoid him’

18 Construction laborers attend annual Christmas lunch expecting usual gifts and bonuses, but receive nothing with no explanation from management: ‘No speech, no card, no gift, no thank you, nothing’

18 Construction laborers attend annual Christmas lunch expecting usual gifts and bonuses, but receive nothing with no explanation from management: ‘No speech, no card, no gift, no thank you, nothing’

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