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tales from the front desk
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'In which I prepare a trap': Non-guest trying to steal the complimentary breakfast at a hotel almost gets away with it, until he makes one thought-less mistake
Elna McHilderson
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'I look forward to seeing if she "reports" me': Hotel front desk worker searches hotel for mysterious food smell bugging just one visitor
Remy Millisky
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‘Are you serious?’: Front desk clerk refuses to refund entitled guest whose ID and reservation don't match, guest throws a fit, leading manager to cave in and refund him anyway
Bar Mor Hazut
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UPDATE: ‘Bessie the Breakfast Boomer’ is rehired in a different role, has a major freak out on employee who filled her old position and walks off the job, again
Lana DeGaetano
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Guest demands discounted rate on last hotel room, only for the room to be booked while he attempts to bargain, leading to a dispute in the lobby: ‘You snooze you lose’
Bar Mor Hazut
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Hotel employee is reprimanded by GM for ‘excessive use of overtime’ until documented punch times reveal that his middle manager was clocking in 1.5 hours late for every shift
Lana DeGaetano
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‘Get bent, Janet’: Hotel customer attempts to rent a room with absent mother's credit card, employee flags her but she tries again the next day
Lana DeGaetano
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Guest contacts hotel demanding cancelled reservation, but their story keeps changing becoming increasingly unbelievable: 'I tell him no. That is against policy as per my manager'
Brad Dickson
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Prestigious doctor pays for $2000 hotel stay with expired credit card, then accuses hotel of stealing his money when employee reaches out about the past due bill
Lana DeGaetano
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‘You're also a liar’: Male Karen refuses to take ‘no’ for an answer, demands to have hotel shuttle driver be his private chauffeur for his shopping excursions
Lana DeGaetano
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'I can't just take your word for it': Entitled guest tries to check in under false name, front desk clerk refuses to comply, sparking heated debate in hotel lobby
Sienna Varady
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'I know I paid already': Entitled Karen gets proven wrong after insisting that she paid for her hotel room in advance
Ben Weiss
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‘You're useless anyway’: Entitled customer repeatedly scolds front desk employee, claims that "his" Presidential Suite was taken despite the room having been booked until 2025
Lana DeGaetano
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‘The hotel is not liable for any damaged or missing property’: Male Karen threatens to sue front desk employee after his car is damaged in the wrong parking spot, gets banned from the premises as a result
Lana DeGaetano
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‘Ma'am you have the lowest rate on the property this evening’: Karen customer repeatedly berates hotel employee with outrageous requests, employee claps back hard
Lana DeGaetano
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Hotel guest attempts to rig the system by claiming he didn't check in and demanding a refund, front desk clerk calls on his bluff: 'I can prove you are lying'
Bar Mor Hazut
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