tales from the front desk

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'I hope you're ready to lose your job': Hungry guest throws tantrum at hotel concierge for not providing free Thanksgiving meal

'I hope you're ready to lose your job': Hungry guest throws tantrum at hotel concierge for not providing free Thanksgiving meal

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'His hand pauses in midair': Front desk attendant gets scolded for using his phone at work, instead he maliciously complies with company policy by wasting other precious office resources

Jesse Kessenheimer

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Entitled hotel guest throws childish tantrum when things don't go his way despite receiving a full refund for his stay, employee cannot believe their eyes

‘YOU are ruining everything’: Entitled guest throws ultimate temper tantrum when hotel's hot water supply is shut off due to a suspected gas leak, employee is dumbfounded

Front desk clerk refuses to waive cancellation fee after entitled guest books room through 3rd party website, despite being told the hotel is fully booked: ‘She stormed out’

Front desk clerk refuses to waive cancellation fee after entitled guest books room through 3rd party website, despite being told the hotel is fully booked: ‘She stormed out’

Nigh audit employee gets a taste of the spooky life when strange hotel guest repeatedly calls down at 4am to maniacally laugh and make strange requests

‘Please send help, or holy water’: Spooky hotel guest repeatedly calls front desk at 4 AM to ‘maniacally’ laugh and request strange things, night audit employee is left speechless

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'Just be a professional, okay?': Hotel front desk employee turns away impolite guest before he can even check in

'In which I prepare a trap': Non-guest trying to steal the complimentary breakfast at a hotel almost gets away with it, until he makes one thought-less mistake

'In which I prepare a trap': Non-guest trying to steal the complimentary breakfast at a hotel almost gets away with it, until he makes one thought-less mistake

Elna McHilderson

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'I look forward to seeing if she "reports" me': Hotel front desk worker searches hotel for mysterious food smell bugging just one visitor

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‘Are you serious?’: Front desk clerk refuses to refund entitled guest whose ID and reservation don't match, guest throws a fit, leading manager to cave in and refund him anyway

‘Are you serious?’: Front desk clerk refuses to refund entitled guest whose ID and reservation don't match, guest throws a fit, leading manager to cave in and refund him anyway

UPDATE: Incompetent hospitality employee has a major boomer freakout on employee who filled her old position, walks out for a second time: ‘Bessie went boom again’

UPDATE: ‘Bessie the Breakfast Boomer’ is rehired in a different role, has a major freak out on employee who filled her old position and walks off the job, again

Guest demands discounted rate on last hotel room, only for the room to be booked while he attempts to bargain, leading to a dispute in the lobby: ‘You snooze you lose’

Guest demands discounted rate on last hotel room, only for the room to be booked while he attempts to bargain, leading to a dispute in the lobby: ‘You snooze you lose’

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Entitled middle manager gets caught for excessive lateness when a night audit employee is wrongfully reprimanded for ‘excessive use of overtime’

Hotel employee is reprimanded by GM for ‘excessive use of overtime’ until documented punch times reveal that his middle manager was clocking in 1.5 hours late for every shift

karen attempts to commit credit card fraud using her mother's card, employee claps back but the entitled karen tries again the next day

‘Get bent, Janet’: Hotel customer attempts to rent a room with absent mother's credit card, employee flags her but she tries again the next day

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Guest contacts hotel demanding cancelled reservation, but their story keeps changing becoming increasingly unbelievable: 'I tell him no. That is against policy as per my manager'

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entitled doctor uses expired credit card for his hotel stay, assumed hotel is scamming him after they reach out several times to get him to pay his past-due debts

Prestigious doctor pays for $2000 hotel stay with expired credit card, then accuses hotel of stealing his money when employee reaches out about the past due bill

entitled Male Karen takes to repeatedly lying in order to get his selfish way, despite having been told my front desk employees his requests cannot be fulfilled

‘You're also a liar’: Male Karen refuses to take ‘no’ for an answer, demands to have hotel shuttle driver be his private chauffeur for his shopping excursions

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Manager demands strict clean-desk policy in the office, employee comply by wasting company time packing and unpacking their belongings every day: ‘Just following the policy’

Manager demands strict clean-desk policy in the office, employee comply by wasting company time packing and unpacking their belongings every day: ‘Just following the policy’

Corporate management refuses to use 1 of 3 allocated "storm days" to shut down the facility despite 1 foot of snowfall, forcing employees to use their own PTO instead: 'The VP started the email with "Happy Tuesday!!"'

Corporate management refuses to use 1 of 3 allocated "storm days" to shut down the facility despite 1 foot of snowfall, forcing employees to use their own PTO instead: 'The VP started the email with "Happy Tuesday!!"'

Resident pays teenager to dig their car out of snow, only for a neighbor to demand to park in that spot instead, resident refuses: ‘Dig yourself out’

Resident pays teenager to dig their car out of snow, only for a neighbor to demand to park in that spot instead, resident refuses: ‘Dig yourself out’

Manager schedules an online ‘Mandatory Friday Fun’ meeting for her work-from-home team, gets mad when everyone's energy is low: ‘If you want to [end] team spirit, this is how you do it.’

Manager schedules an online ‘Mandatory Friday Fun’ meeting for her work-from-home team, gets mad when everyone's energy is low: ‘If you want to [end] team spirit, this is how you do it.’

Employee on vacation finds out they're getting fired after boss schedules the wrong meeting: ‘It doesn't take a detective or scientist to figure out’

Employee on vacation finds out they're getting fired after boss schedules the wrong meeting: ‘It doesn't take a detective or scientist to figure out’

Hotel guest demands full refund after informing front desk she is cutting her stay short, employee refuses when she fails to check out in time: ‘Ma'am, that's not how hotels work’

Hotel guest demands full refund after informing front desk she is cutting her stay short, employee refuses when she fails to check out in time: ‘Ma'am, that's not how hotels work’

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