tales from the front desk

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Entitled hotel guest throws childish tantrum when things don't go his way despite receiving a full refund for his stay, employee cannot believe their eyes

‘YOU are ruining everything’: Entitled guest throws ultimate temper tantrum when hotel's hot water supply is shut off due to a suspected gas leak, employee is dumbfounded

Front desk clerk refuses to waive cancellation fee after entitled guest books room through 3rd party website, despite being told the hotel is fully booked: ‘She stormed out’

Front desk clerk refuses to waive cancellation fee after entitled guest books room through 3rd party website, despite being told the hotel is fully booked: ‘She stormed out’

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Nigh audit employee gets a taste of the spooky life when strange hotel guest repeatedly calls down at 4am to maniacally laugh and make strange requests

‘Please send help, or holy water’: Spooky hotel guest repeatedly calls front desk at 4 AM to ‘maniacally’ laugh and request strange things, night audit employee is left speechless

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'Just be a professional, okay?': Hotel front desk employee turns away impolite guest before he can even check in

'In which I prepare a trap': Non-guest trying to steal the complimentary breakfast at a hotel almost gets away with it, until he makes one thought-less mistake

'In which I prepare a trap': Non-guest trying to steal the complimentary breakfast at a hotel almost gets away with it, until he makes one thought-less mistake

Elna McHilderson

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'I look forward to seeing if she "reports" me': Hotel front desk worker searches hotel for mysterious food smell bugging just one visitor

‘Are you serious?’: Front desk clerk refuses to refund entitled guest whose ID and reservation don't match, guest throws a fit, leading manager to cave in and refund him anyway

‘Are you serious?’: Front desk clerk refuses to refund entitled guest whose ID and reservation don't match, guest throws a fit, leading manager to cave in and refund him anyway

UPDATE: Incompetent hospitality employee has a major boomer freakout on employee who filled her old position, walks out for a second time: ‘Bessie went boom again’

UPDATE: ‘Bessie the Breakfast Boomer’ is rehired in a different role, has a major freak out on employee who filled her old position and walks off the job, again

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Guest demands discounted rate on last hotel room, only for the room to be booked while he attempts to bargain, leading to a dispute in the lobby: ‘You snooze you lose’

Guest demands discounted rate on last hotel room, only for the room to be booked while he attempts to bargain, leading to a dispute in the lobby: ‘You snooze you lose’

Entitled middle manager gets caught for excessive lateness when a night audit employee is wrongfully reprimanded for ‘excessive use of overtime’

Hotel employee is reprimanded by GM for ‘excessive use of overtime’ until documented punch times reveal that his middle manager was clocking in 1.5 hours late for every shift

karen attempts to commit credit card fraud using her mother's card, employee claps back but the entitled karen tries again the next day

‘Get bent, Janet’: Hotel customer attempts to rent a room with absent mother's credit card, employee flags her but she tries again the next day

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Guest contacts hotel demanding cancelled reservation, but their story keeps changing becoming increasingly unbelievable: 'I tell him no. That is against policy as per my manager'

entitled doctor uses expired credit card for his hotel stay, assumed hotel is scamming him after they reach out several times to get him to pay his past-due debts

Prestigious doctor pays for $2000 hotel stay with expired credit card, then accuses hotel of stealing his money when employee reaches out about the past due bill

entitled Male Karen takes to repeatedly lying in order to get his selfish way, despite having been told my front desk employees his requests cannot be fulfilled

‘You're also a liar’: Male Karen refuses to take ‘no’ for an answer, demands to have hotel shuttle driver be his private chauffeur for his shopping excursions

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'I can't just take your word for it': Entitled guest tries to check in under false name, front desk clerk refuses to comply, sparking heated debate in hotel lobby

'I can't just take your word for it': Entitled guest tries to check in under false name, front desk clerk refuses to comply, sparking heated debate in hotel lobby

'I know I paid already': Entitled Karen gets proven wrong after insisting that she paid for her hotel room in advance

'I know I paid already': Entitled Karen gets proven wrong after insisting that she paid for her hotel room in advance

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Job applicant walks out of interview before it starts after waiting for 30+ minutes, but not before giving the hiring manager a piece of his mind: 'My time [is] more valuable than this!'

Job applicant walks out of interview before it starts after waiting for 30+ minutes, but not before giving the hiring manager a piece of his mind: 'My time [is] more valuable than this!'

Employee double-checks a grant detail to prove his right, accidentally uncovers widespread legal noncompliance that everyone in the organization ignored for years: ‘This entire situation happened because I wasn’t about to let someone tell me I’m wrong’

Employee double-checks a grant detail to prove his right, accidentally uncovers widespread legal noncompliance that everyone in the organization ignored for years: ‘This entire situation happened because I wasn’t about to let someone tell me I’m wrong’

VP demands employee inform coworker about her termination "by noon", despite coworker being on approved medical leave and set to have surgery that day, VP claims to be unaware of her leave: 'It would look like we're retaliating for her taking leave'

VP demands employee inform coworker about her termination "by noon", despite coworker being on approved medical leave and set to have surgery that day, VP claims to be unaware of her leave: 'It would look like we're retaliating for her taking leave'

Boss cuts 22-year-old sandwich shop worker's hours after he helps train new hire: 'I went from working 30+ hours a week to working less than 15'

Boss cuts 22-year-old sandwich shop worker's hours after he helps train new hire: 'I went from working 30+ hours a week to working less than 15'

10 Managers who were surprised when their best employees quit on the spot: 'A guy left on his 15-minute break... and just never came back'

10 Managers who were surprised when their best employees quit on the spot: 'A guy left on his 15-minute break... and just never came back'

10+ Managers who got even with entitled customers: 'I loved... being able to say "I am the manager"'

10+ Managers who got even with entitled customers: 'I loved... being able to say "I am the manager"'

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