tales from the front desk

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‘That’s ENOUGH’: Karen customer slams credit card machine when asked to pay a pet fee for her hotel stay, employee says she can get lost if she can't be civil

'I hope you're ready to lose your job': Hungry guest throws tantrum at hotel concierge for not providing free Thanksgiving meal

'I hope you're ready to lose your job': Hungry guest throws tantrum at hotel concierge for not providing free Thanksgiving meal

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'His hand pauses in midair': Front desk attendant gets scolded for using his phone at work, instead he maliciously complies with company policy by wasting other precious office resources

Jesse Kessenheimer

Entitled hotel guest throws childish tantrum when things don't go his way despite receiving a full refund for his stay, employee cannot believe their eyes

‘YOU are ruining everything’: Entitled guest throws ultimate temper tantrum when hotel's hot water supply is shut off due to a suspected gas leak, employee is dumbfounded

Front desk clerk refuses to waive cancellation fee after entitled guest books room through 3rd party website, despite being told the hotel is fully booked: ‘She stormed out’

Front desk clerk refuses to waive cancellation fee after entitled guest books room through 3rd party website, despite being told the hotel is fully booked: ‘She stormed out’

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Nigh audit employee gets a taste of the spooky life when strange hotel guest repeatedly calls down at 4am to maniacally laugh and make strange requests

‘Please send help, or holy water’: Spooky hotel guest repeatedly calls front desk at 4 AM to ‘maniacally’ laugh and request strange things, night audit employee is left speechless

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'Just be a professional, okay?': Hotel front desk employee turns away impolite guest before he can even check in

'In which I prepare a trap': Non-guest trying to steal the complimentary breakfast at a hotel almost gets away with it, until he makes one thought-less mistake

'In which I prepare a trap': Non-guest trying to steal the complimentary breakfast at a hotel almost gets away with it, until he makes one thought-less mistake

Elna McHilderson

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'I look forward to seeing if she "reports" me': Hotel front desk worker searches hotel for mysterious food smell bugging just one visitor

‘Are you serious?’: Front desk clerk refuses to refund entitled guest whose ID and reservation don't match, guest throws a fit, leading manager to cave in and refund him anyway

‘Are you serious?’: Front desk clerk refuses to refund entitled guest whose ID and reservation don't match, guest throws a fit, leading manager to cave in and refund him anyway

UPDATE: Incompetent hospitality employee has a major boomer freakout on employee who filled her old position, walks out for a second time: ‘Bessie went boom again’

UPDATE: ‘Bessie the Breakfast Boomer’ is rehired in a different role, has a major freak out on employee who filled her old position and walks off the job, again

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Guest demands discounted rate on last hotel room, only for the room to be booked while he attempts to bargain, leading to a dispute in the lobby: ‘You snooze you lose’

Guest demands discounted rate on last hotel room, only for the room to be booked while he attempts to bargain, leading to a dispute in the lobby: ‘You snooze you lose’

Entitled middle manager gets caught for excessive lateness when a night audit employee is wrongfully reprimanded for ‘excessive use of overtime’

Hotel employee is reprimanded by GM for ‘excessive use of overtime’ until documented punch times reveal that his middle manager was clocking in 1.5 hours late for every shift

karen attempts to commit credit card fraud using her mother's card, employee claps back but the entitled karen tries again the next day

‘Get bent, Janet’: Hotel customer attempts to rent a room with absent mother's credit card, employee flags her but she tries again the next day

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Guest contacts hotel demanding cancelled reservation, but their story keeps changing becoming increasingly unbelievable: 'I tell him no. That is against policy as per my manager'

entitled doctor uses expired credit card for his hotel stay, assumed hotel is scamming him after they reach out several times to get him to pay his past-due debts

Prestigious doctor pays for $2000 hotel stay with expired credit card, then accuses hotel of stealing his money when employee reaches out about the past due bill

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Minnesota land owner now faces a hefty lawsuit after selling off classic car bodies for $600 over 6 years ago, when the cars had already been left on the property by the previous owner for 8 years: 'I sold them for a whopping $600 in May of 2020'

Minnesota land owner now faces a hefty lawsuit after selling off classic car bodies for $600 over 6 years ago, when the cars had already been left on the property by the previous owner for 8 years: 'I sold them for a whopping $600 in May of 2020'

Company owner demands employees fill out anonymous survey about work, only to turn it into a public loyalty test: ‘Everyone in the room realized this was a test’

Company owner demands employees fill out anonymous survey about work, only to turn it into a public loyalty test: ‘Everyone in the room realized this was a test’

Tenant changes Wi-Fi password to block freeloading neighbor, he guesses the new one and offers to split the bill: '[It was your dog’s name with 123 at the end]'

Tenant changes Wi-Fi password to block freeloading neighbor, he guesses the new one and offers to split the bill: '[It was your dog’s name with 123 at the end]'

Employee of 37 years gets a $58k offer from a rival company, and their employer suddenly finds room for a 12% raise the moment they start considering leaving

Employee of 37 years gets a $58k offer from a rival company, and their employer suddenly finds room for a 12% raise the moment they start considering leaving

Update: Boss denies employee's July PTO request because it aligns with her vacation, employee refuses to cancel her trip, finds better job at competitor

Update: Boss denies employee's July PTO request because it aligns with her vacation, employee refuses to cancel her trip, finds better job at competitor

Friend group's default driver refuses to go on a lake trip after no one chips in for gas up front, friends blame him for cancelling the trip: ‘[We] already bought food’

Friend group's default driver refuses to go on a lake trip after no one chips in for gas up front, friends blame him for cancelling the trip: ‘[We] already bought food’

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