tales from the front desk

Front desk clerks discuss ‘well-travelled individuals’ who are actually just entitled

EleonoraB

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‘We have a water outage': Hotel hit by water outage due to weather, hotel guests turn to front desk clerk

EleonoraB

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'I forcefully upsold them and made them pay double': Entitled guests demand refund from hotel manager for rooms booked at hotel next door

Isabella Penn

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'We had to charge them about $7K': Hotel workers share their worst housekeeping cleanup stories

Ben Weiss

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‘You need to pay before I give you the room’: Hotel guest's card gets declined, front desk clerk refuses to check him in

EleonoraB

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'Don't talk to him like that': Entitled guest gets kicked out by hotel manager after she barks at another guest to 'wait his turn'

SiennaIvy

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'This lady filmed me': Hotel guest falsely accuses housekeeping of stealing her daughter's things, tries to get front desk agent fired

Ben Weiss

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'You're not getting in': Front desk clerk denies guest's wife access to hotel room, refuses to give her a key

EleonoraB

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'Are you trying to play a trick on me?': Karen guest demands front desk manager 'change his name' after finding out multiple employees have same name

SiennaIvy

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‘I canceled the room to get her away from me’: Hotel guest throws a tantrum over room reservation, front desk clerk forced to give her a refund

EleonoraB

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'It was like a clown car': Bullheaded Karen expects a free upgrade after booking a tiny hotel room for her whole family, finds out the hotel is completely booked

Jesse Kessenheimer

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‘I hope you are ready to lose your job’: Hotel guest demands front desk clerk provide Thanksgiving meal, then tells her 'she will be fired' when met with refusal

EleonoraB

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'GET ME YOUR MANAGER': Karen flips out because a $50 refund from her hotel is going to take 3-5 business days; receptionist humbles her

Jesse Kessenheimer

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'[She was] talking to me like I'm the idiot': Karen goes berserk when the hotel receptionist explains how room service works, realizes her misunderstanding and stalks off defeated

Jesse Kessenheimer

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'I’m not going out of my way for a woman who is flagrantly disrespecting me': Karen flips out on the hotel desk clerk because they're fully booked, gets kicked to the curb

Jesse Kessenheimer

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'He then hung up on her:' Hotel GM bans Karen customer after she writes a formal complaint about beloved employee who's worked their for 40+ years

Elna McHilderson

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