tales from the front desk

Advertisement

Guest demands discounted rate on last hotel room, only for the room to be booked while he attempts to bargain, leading to a dispute in the lobby: ‘You snooze you lose’

Guest demands discounted rate on last hotel room, only for the room to be booked while he attempts to bargain, leading to a dispute in the lobby: ‘You snooze you lose’

Entitled middle manager gets caught for excessive lateness when a night audit employee is wrongfully reprimanded for ‘excessive use of overtime’

Hotel employee is reprimanded by GM for ‘excessive use of overtime’ until documented punch times reveal that his middle manager was clocking in 1.5 hours late for every shift

Advertisement

karen attempts to commit credit card fraud using her mother's card, employee claps back but the entitled karen tries again the next day

‘Get bent, Janet’: Hotel customer attempts to rent a room with absent mother's credit card, employee flags her but she tries again the next day

customer support customer service workplace-stories talesfromretail job malicious compliance retail talesfromthefrontdesk work customers tales from the front desk customer workplace

Guest contacts hotel demanding cancelled reservation, but their story keeps changing becoming increasingly unbelievable: 'I tell him no. That is against policy as per my manager'

entitled doctor uses expired credit card for his hotel stay, assumed hotel is scamming him after they reach out several times to get him to pay his past-due debts

Prestigious doctor pays for $2000 hotel stay with expired credit card, then accuses hotel of stealing his money when employee reaches out about the past due bill

Advertisement

entitled Male Karen takes to repeatedly lying in order to get his selfish way, despite having been told my front desk employees his requests cannot be fulfilled

‘You're also a liar’: Male Karen refuses to take ‘no’ for an answer, demands to have hotel shuttle driver be his private chauffeur for his shopping excursions

'I can't just take your word for it': Entitled guest tries to check in under false name, front desk clerk refuses to comply, sparking heated debate in hotel lobby

'I can't just take your word for it': Entitled guest tries to check in under false name, front desk clerk refuses to comply, sparking heated debate in hotel lobby

'I know I paid already': Entitled Karen gets proven wrong after insisting that she paid for her hotel room in advance

'I know I paid already': Entitled Karen gets proven wrong after insisting that she paid for her hotel room in advance

Advertisement

male Karen customer berates employee because the system booked him for a suite that isn't open until 2025, continues to verbally harass her even though it wasn't her fault

‘You're useless anyway’: Entitled customer repeatedly scolds front desk employee, claims that "his" Presidential Suite was taken despite the room having been booked until 2025

male karen gets owned when he realizes that hotel is not liable for his damaged car, gets banned from the premises because of his treatment of hotel employees

‘The hotel is not liable for any damaged or missing property’: Male Karen threatens to sue front desk employee after his car is damaged in the wrong parking spot, gets banned from the premises as a result

wild karen yells at front desk employee about outrageous requests, gets served when he revokes her discount

‘Ma'am you have the lowest rate on the property this evening’: Karen customer repeatedly berates hotel employee with outrageous requests, employee claps back hard

Advertisement

Hotel guest attempts to rig the system by claiming he didn't check in and demanding a refund, front desk clerk calls on his bluff: 'I can prove you are lying'

Hotel guest attempts to rig the system by claiming he didn't check in and demanding a refund, front desk clerk calls on his bluff: 'I can prove you are lying'

Employee deals with male karen who throws dirty towel at him, even though his room was cleaned during his multiple day stay

Male Karen throws his dirty towel at front desk employee because housekeepers had left for the night after a busy weekend: ‘We're short staffed’

'[An] epiphany of humility': Disgruntled hotel guest keeps calling with Karen-level complaints, eventually calls back to apologize leaving the employee amazed

'[An] epiphany of humility': Disgruntled hotel guest keeps calling with Karen-level complaints, eventually calls back to apologize leaving the employee amazed

Elna McHilderson

Advertisement

Employee blamed for system outage out of his authority, resigns after being told to hand write why he messed up

Angry employee is blamed by boss for unavoidable system outage, resigns after being reprimanded: ‘I refuse to be treated like a child’

'She doesn’t take this answer well': Hotel front desk worker faces off with dozens of executives and their assistants for yearly Board of Directors meeting

'She doesn’t take this answer well': Hotel front desk worker faces off with dozens of executives and their assistants for yearly Board of Directors meeting

Trending Now

Homeowner asks elderly neighbors to stop parking in his driveway, they refuse and tell him he's being "too rigid": '[They] suddenly started to use my driveway, first for a couple of hours and by now they are just straight up occupying it'

Homeowner asks elderly neighbors to stop parking in his driveway, they refuse and tell him he's being "too rigid": '[They] suddenly started to use my driveway, first for a couple of hours and by now they are just straight up occupying it'

‘It makes me feel like I'm in The Truman Show’: Neighbor continually mows 6 feet of new homeowner's front lawn and attaches deer-repelling mechanisms to their shrubbery, failing to adhere to the clear property line

‘It makes me feel like I'm in The Truman Show’: Neighbor continually mows 6 feet of new homeowner's front lawn and attaches deer-repelling mechanisms to their shrubbery, failing to adhere to the clear property line

25-year-old employee gets written up by supervisor for not coming into work during his approved time off: ‘It’s not your job to make sure that your supervisor does her job’

25-year-old employee gets written up by supervisor for not coming into work during his approved time off: ‘It’s not your job to make sure that your supervisor does her job’

‘You can thank your insubordination for this!’: Boss responds to mass quitting by enforcing that employees give three months’ notice, employees rebel

‘You can thank your insubordination for this!’: Boss responds to mass quitting by enforcing that employees give three months’ notice, employees rebel

Neighbor repeatedly claims woman’s patio, forcing her to document his stubborn chair invasions and finally report him to the landlord: ‘I moved his chair three more times, but he kept moving it back’

Neighbor repeatedly claims woman’s patio, forcing her to document his stubborn chair invasions and finally report him to the landlord: ‘I moved his chair three more times, but he kept moving it back’

Four siblings inherit a $700k rental home, but the youngest brother unilaterally evicts the 16-year tenant, who then maliciously complies with a court order that costs them $150k: 'His 3 siblings split the proceeds and he got nothing'

Four siblings inherit a $700k rental home, but the youngest brother unilaterally evicts the 16-year tenant, who then maliciously complies with a court order that costs them $150k: 'His 3 siblings split the proceeds and he got nothing'

Advertisement