If you are not on the reservation, you don't get a key, simple as that. But one guest's wife found that astoundingly hard to believe when she tried to check in at a hotel where her name wasn't registered. Granted, her husband was staying there, but just because you have a spouse who paid for a room doesn't necessarily mean you get to show up and get served a key on a golden platter. The front desk clerk was just doing their job, as people working in customer service usually are, but you can't w…

Names are tough. How do our parents pick our names? I've heard that some parents choose the names of their children before they are even born. How does that work? I mean, I can like a name, and I can even believe that it is the perfect name for my unborn child… However, what happens if the child is born, and the name we have been daydreaming about for the past nine months simply doesn't seem as perfect anymore? Do I stick to the name just because I announced it in a grandiose name reveal to all…

Imagine you are sitting in an uncomfortable, old desk chair that needed to be replaced about 10 years ago, and instead of staring at the empty hotel lobby in front of you, you opt instead to play some Solitaire on your as equally old computer. You are just about stumped when your game is interrupted by a Karen who is on her way to interrupt your peace. She enters the lobby with a dramatic air about her, shouting words that you can't quite make out yet until she gets a bit closer. Anddddd, you h…

Imagine how audacious you'd have to be to expect a free upgrade everywhere you go? Like if you were heading to the mechanic for a tire rotation and expected a full new set of tires. Or if you had coach tickets for your flight home for the holidays and Jeff Bezos just showed up to the tarmac insisting you take his private jet instead. Feels silly, huh?

One guest got up on the wrong side of the bed one morning, and decided to take it out on a poor front desk clerk, who could only reply with the corporate script she had been given. The guest was aghast when she found out that the hotel did not provide a Thanksgiving meal, and promptly demanded a discount. It was not the hotel clerk's first rodeo, and she politely explained to the guest that with all due respect, the hotel was not required to provide a Thanksgiving meal… Obviously, the Karen gue…

As a service industry employee, there's nothing as sweet as the I-told-you-so moment at the front desk. Hospitality employees learn to put up with a lot of hooplah from their customers, so that moment when they get to flex their ounce of power is really important.

Everyone's stayed at a hotel or motel at least once in their life. The magical wonders of continental breakfasts, freshly made beds, and clean white towels get cemented in your memory, making your hotel experience (even the non-luxurious kind), memorable simply because it may be the one time in your life that you're pampered with room service. Your hotel experience is designed to go quite smoothly, that is, unless you're a poor listener and a tyrannical Karen...

"All of this is happening while she is allowing her dog to free roam the hotel..."

Sometimes you get wonderful general managers to lead you and have your back and sometimes you don't. Too often on Reddit and other sources online you read about upper management being completely incompetent and pushing employees to quitting. But not this time! Finally, we have a story from Reddit that shows just how awesome a manager can actually be. A hotel employee was working the front desk, doing her job like normal. She has worked there for over 40 years, so they're basically an expert at…

When you work in customer service, you truly see all of humanity. You see the precious people who the world could use more of, and you, of course, see the Karen, the humans incapable of empathy, the “adults” whose first response is to throw an entitled tantrum. Perhaps this is how balance is kept in our world? Who knows… Recently, a hotel employee went to the subrredit r/TalesFromTheFrontDesk to share a story that could've had a very different ending. You see, when you work the front desk of a…