tales from the front desk

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'I know I paid already': Entitled Karen gets proven wrong after insisting that she paid for her hotel room in advance

'I know I paid already': Entitled Karen gets proven wrong after insisting that she paid for her hotel room in advance

male Karen customer berates employee because the system booked him for a suite that isn't open until 2025, continues to verbally harass her even though it wasn't her fault

‘You're useless anyway’: Entitled customer repeatedly scolds front desk employee, claims that "his" Presidential Suite was taken despite the room having been booked until 2025

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male karen gets owned when he realizes that hotel is not liable for his damaged car, gets banned from the premises because of his treatment of hotel employees

‘The hotel is not liable for any damaged or missing property’: Male Karen threatens to sue front desk employee after his car is damaged in the wrong parking spot, gets banned from the premises as a result

wild karen yells at front desk employee about outrageous requests, gets served when he revokes her discount

‘Ma'am you have the lowest rate on the property this evening’: Karen customer repeatedly berates hotel employee with outrageous requests, employee claps back hard

Hotel guest attempts to rig the system by claiming he didn't check in and demanding a refund, front desk clerk calls on his bluff: 'I can prove you are lying'

Hotel guest attempts to rig the system by claiming he didn't check in and demanding a refund, front desk clerk calls on his bluff: 'I can prove you are lying'

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Employee deals with male karen who throws dirty towel at him, even though his room was cleaned during his multiple day stay

Male Karen throws his dirty towel at front desk employee because housekeepers had left for the night after a busy weekend: ‘We're short staffed’

'[An] epiphany of humility': Disgruntled hotel guest keeps calling with Karen-level complaints, eventually calls back to apologize leaving the employee amazed

'[An] epiphany of humility': Disgruntled hotel guest keeps calling with Karen-level complaints, eventually calls back to apologize leaving the employee amazed

Elna McHilderson

Employee blamed for system outage out of his authority, resigns after being told to hand write why he messed up

Angry employee is blamed by boss for unavoidable system outage, resigns after being reprimanded: ‘I refuse to be treated like a child’

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'She doesn’t take this answer well': Hotel front desk worker faces off with dozens of executives and their assistants for yearly Board of Directors meeting

'She doesn’t take this answer well': Hotel front desk worker faces off with dozens of executives and their assistants for yearly Board of Directors meeting

Entitled hotel guest demands immediate service despite clerk having to leave desk to help another guest, leading to a dispute in the lobby: ‘What is your problem?’

Entitled hotel guest demands immediate service despite clerk having to leave desk to help another guest, leading to a dispute in the lobby: ‘What is your problem?’

'The hotel is sold out': Karen lies about booking reservation, demands refund, front desk agent doesn't fall for her tomfoolery

'The hotel is sold out': Karen lies about booking reservation, demands refund, front desk agent doesn't fall for her tomfoolery

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‘Please leave!’: Employee flees to new city to escape former boss only to be met by an unexpected visit at new workplace

‘Please leave!’: Employee flees to new city to escape former boss only to be met by an unexpected visit at new workplace

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'Nothing slowed this man down but other customers putting him in his place': Entitled Boomer claims he has a medical condition and can't wait in line, waiting customers stand up for employees

Difficult Male Karen throws tantrum at hotel front desk over providing proof of identification: 'Nobody else ever IDs me!'

Difficult Male Karen throws tantrum at hotel front desk over providing proof of identification: 'Nobody else ever IDs me!'

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Demanding guest gets banned from hotel after messing with the front desk clerk over a credit card mix-up

Demanding guest gets banned from hotel after messing with the front desk clerk over a credit card mix-up

'Bride kicked out of her own wedding': Bride falls off boat, groom ditches her, she's left wandering the hotel lobby

'Bride kicked out of her own wedding': Bride falls off boat, groom ditches her, she's left wandering the hotel lobby

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40-year-old father and teacher leaves 15-year-old daughter's musical early, family refuses to go to the musical at the school where he works: ‘He had not bothered to sit through his own daughter's [performance]’

40-year-old father and teacher leaves 15-year-old daughter's musical early, family refuses to go to the musical at the school where he works: ‘He had not bothered to sit through his own daughter's [performance]’

'After years of unpaid overtime, I started logging out exactly at 5 PM': Employee shares how sticking to scheduled hours improved their wellbeing and productivity

'After years of unpaid overtime, I started logging out exactly at 5 PM': Employee shares how sticking to scheduled hours improved their wellbeing and productivity

Employee forced to go home and change after wearing shorts, proves micromanager wrong with the help of the company handbook: 'I'm changing back into my shorts'

Employee forced to go home and change after wearing shorts, proves micromanager wrong with the help of the company handbook: 'I'm changing back into my shorts'

56-year-old mother "borrows" and ruins 19-year-old daughter's makeup by mixing it together: 'She has a history of using my makeup without asking me and 99% of the time she uses products incorrectly and damages them'

56-year-old mother "borrows" and ruins 19-year-old daughter's makeup by mixing it together: 'She has a history of using my makeup without asking me and 99% of the time she uses products incorrectly and damages them'

Mom refuses to attend family events after being told her 4-year-old 6-year-old children can't attend : 'My 6-year-old adores his extended family, and if he finds out he’s being excluded, it would break his heart'

Mom refuses to attend family events after being told her 4-year-old 6-year-old children can't attend : 'My 6-year-old adores his extended family, and if he finds out he’s being excluded, it would break his heart'

Entitled brother buys mother an expensive birthday gift without consulting siblings, expects them to cough up nearly $200 but one sibling refuses: ‘This isn’t my problem’

Entitled brother buys mother an expensive birthday gift without consulting siblings, expects them to cough up nearly $200 but one sibling refuses: ‘This isn’t my problem’

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