tales from the front desk

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UPDATE: Incompetent hospitality employee has a major boomer freakout on employee who filled her old position, walks out for a second time: ‘Bessie went boom again’

UPDATE: ‘Bessie the Breakfast Boomer’ is rehired in a different role, has a major freak out on employee who filled her old position and walks off the job, again

Guest demands discounted rate on last hotel room, only for the room to be booked while he attempts to bargain, leading to a dispute in the lobby: ‘You snooze you lose’

Guest demands discounted rate on last hotel room, only for the room to be booked while he attempts to bargain, leading to a dispute in the lobby: ‘You snooze you lose’

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Entitled middle manager gets caught for excessive lateness when a night audit employee is wrongfully reprimanded for ‘excessive use of overtime’

Hotel employee is reprimanded by GM for ‘excessive use of overtime’ until documented punch times reveal that his middle manager was clocking in 1.5 hours late for every shift

karen attempts to commit credit card fraud using her mother's card, employee claps back but the entitled karen tries again the next day

‘Get bent, Janet’: Hotel customer attempts to rent a room with absent mother's credit card, employee flags her but she tries again the next day

customer support customer service workplace-stories talesfromretail job malicious compliance retail talesfromthefrontdesk work customers tales from the front desk customer workplace

Guest contacts hotel demanding cancelled reservation, but their story keeps changing becoming increasingly unbelievable: 'I tell him no. That is against policy as per my manager'

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entitled doctor uses expired credit card for his hotel stay, assumed hotel is scamming him after they reach out several times to get him to pay his past-due debts

Prestigious doctor pays for $2000 hotel stay with expired credit card, then accuses hotel of stealing his money when employee reaches out about the past due bill

entitled Male Karen takes to repeatedly lying in order to get his selfish way, despite having been told my front desk employees his requests cannot be fulfilled

‘You're also a liar’: Male Karen refuses to take ‘no’ for an answer, demands to have hotel shuttle driver be his private chauffeur for his shopping excursions

'I can't just take your word for it': Entitled guest tries to check in under false name, front desk clerk refuses to comply, sparking heated debate in hotel lobby

'I can't just take your word for it': Entitled guest tries to check in under false name, front desk clerk refuses to comply, sparking heated debate in hotel lobby

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'I know I paid already': Entitled Karen gets proven wrong after insisting that she paid for her hotel room in advance

'I know I paid already': Entitled Karen gets proven wrong after insisting that she paid for her hotel room in advance

male Karen customer berates employee because the system booked him for a suite that isn't open until 2025, continues to verbally harass her even though it wasn't her fault

‘You're useless anyway’: Entitled customer repeatedly scolds front desk employee, claims that "his" Presidential Suite was taken despite the room having been booked until 2025

male karen gets owned when he realizes that hotel is not liable for his damaged car, gets banned from the premises because of his treatment of hotel employees

‘The hotel is not liable for any damaged or missing property’: Male Karen threatens to sue front desk employee after his car is damaged in the wrong parking spot, gets banned from the premises as a result

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wild karen yells at front desk employee about outrageous requests, gets served when he revokes her discount

‘Ma'am you have the lowest rate on the property this evening’: Karen customer repeatedly berates hotel employee with outrageous requests, employee claps back hard

Hotel guest attempts to rig the system by claiming he didn't check in and demanding a refund, front desk clerk calls on his bluff: 'I can prove you are lying'

Hotel guest attempts to rig the system by claiming he didn't check in and demanding a refund, front desk clerk calls on his bluff: 'I can prove you are lying'

Employee deals with male karen who throws dirty towel at him, even though his room was cleaned during his multiple day stay

Male Karen throws his dirty towel at front desk employee because housekeepers had left for the night after a busy weekend: ‘We're short staffed’

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'[An] epiphany of humility': Disgruntled hotel guest keeps calling with Karen-level complaints, eventually calls back to apologize leaving the employee amazed

'[An] epiphany of humility': Disgruntled hotel guest keeps calling with Karen-level complaints, eventually calls back to apologize leaving the employee amazed

Elna McHilderson

Employee blamed for system outage out of his authority, resigns after being told to hand write why he messed up

Angry employee is blamed by boss for unavoidable system outage, resigns after being reprimanded: ‘I refuse to be treated like a child’

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‘I no longer felt safe in my own home’: Roommates try to steal Canadian woman’s air conditioner and refuse to pay utilities, but her clever cousin helps her and they end up unemployed, facing legal consequences

‘I no longer felt safe in my own home’: Roommates try to steal Canadian woman’s air conditioner and refuse to pay utilities, but her clever cousin helps her and they end up unemployed, facing legal consequences

Employee fired for attending grandfather’s funeral after PTO was denied, gets revenge 6 months later when boss disputes work dates by flooding his phone with spam: 'His role was client facing so he couldn't ignore phone calls'

Employee fired for attending grandfather’s funeral after PTO was denied, gets revenge 6 months later when boss disputes work dates by flooding his phone with spam: 'His role was client facing so he couldn't ignore phone calls'

Employee's monthly salary gets cut following company's pay restructure, they quit after boss refuses to give them a raise, causing the business to sink: ‘I didn’t realize how important I was’

Employee's monthly salary gets cut following company's pay restructure, they quit after boss refuses to give them a raise, causing the business to sink: ‘I didn’t realize how important I was’

Boss promises "career growth opportunities" after employee hands in their 2-week notice, boss has all but ignored the employee and their contributions for the 3 years they worked with them: 'Suddenly I'm the most valuable employee they've ever had'

Boss promises "career growth opportunities" after employee hands in their 2-week notice, boss has all but ignored the employee and their contributions for the 3 years they worked with them: 'Suddenly I'm the most valuable employee they've ever had'

HOA files a restraining order against resident's donkey for braying "periodically" and decreasing the property value: 'They're after my donkey!'

HOA files a restraining order against resident's donkey for braying "periodically" and decreasing the property value: 'They're after my donkey!'

UPDATE: Man claims to have been online-ordering and returning 110-pound anvils for 8 months

UPDATE: Man claims to have been online-ordering and returning 110-pound anvils for 8 months

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