tales from the front desk

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karen attempts to commit credit card fraud using her mother's card, employee claps back but the entitled karen tries again the next day

‘Get bent, Janet’: Hotel customer attempts to rent a room with absent mother's credit card, employee flags her but she tries again the next day

customer support customer service workplace-stories talesfromretail job malicious compliance retail talesfromthefrontdesk work customers tales from the front desk customer workplace

Guest contacts hotel demanding cancelled reservation, but their story keeps changing becoming increasingly unbelievable: 'I tell him no. That is against policy as per my manager'

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entitled doctor uses expired credit card for his hotel stay, assumed hotel is scamming him after they reach out several times to get him to pay his past-due debts

Prestigious doctor pays for $2000 hotel stay with expired credit card, then accuses hotel of stealing his money when employee reaches out about the past due bill

entitled Male Karen takes to repeatedly lying in order to get his selfish way, despite having been told my front desk employees his requests cannot be fulfilled

‘You're also a liar’: Male Karen refuses to take ‘no’ for an answer, demands to have hotel shuttle driver be his private chauffeur for his shopping excursions

'I can't just take your word for it': Entitled guest tries to check in under false name, front desk clerk refuses to comply, sparking heated debate in hotel lobby

'I can't just take your word for it': Entitled guest tries to check in under false name, front desk clerk refuses to comply, sparking heated debate in hotel lobby

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'I know I paid already': Entitled Karen gets proven wrong after insisting that she paid for her hotel room in advance

'I know I paid already': Entitled Karen gets proven wrong after insisting that she paid for her hotel room in advance

male Karen customer berates employee because the system booked him for a suite that isn't open until 2025, continues to verbally harass her even though it wasn't her fault

‘You're useless anyway’: Entitled customer repeatedly scolds front desk employee, claims that "his" Presidential Suite was taken despite the room having been booked until 2025

male karen gets owned when he realizes that hotel is not liable for his damaged car, gets banned from the premises because of his treatment of hotel employees

‘The hotel is not liable for any damaged or missing property’: Male Karen threatens to sue front desk employee after his car is damaged in the wrong parking spot, gets banned from the premises as a result

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wild karen yells at front desk employee about outrageous requests, gets served when he revokes her discount

‘Ma'am you have the lowest rate on the property this evening’: Karen customer repeatedly berates hotel employee with outrageous requests, employee claps back hard

Hotel guest attempts to rig the system by claiming he didn't check in and demanding a refund, front desk clerk calls on his bluff: 'I can prove you are lying'

Hotel guest attempts to rig the system by claiming he didn't check in and demanding a refund, front desk clerk calls on his bluff: 'I can prove you are lying'

Employee deals with male karen who throws dirty towel at him, even though his room was cleaned during his multiple day stay

Male Karen throws his dirty towel at front desk employee because housekeepers had left for the night after a busy weekend: ‘We're short staffed’

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'[An] epiphany of humility': Disgruntled hotel guest keeps calling with Karen-level complaints, eventually calls back to apologize leaving the employee amazed

'[An] epiphany of humility': Disgruntled hotel guest keeps calling with Karen-level complaints, eventually calls back to apologize leaving the employee amazed

Elna McHilderson

Employee blamed for system outage out of his authority, resigns after being told to hand write why he messed up

Angry employee is blamed by boss for unavoidable system outage, resigns after being reprimanded: ‘I refuse to be treated like a child’

'She doesn’t take this answer well': Hotel front desk worker faces off with dozens of executives and their assistants for yearly Board of Directors meeting

'She doesn’t take this answer well': Hotel front desk worker faces off with dozens of executives and their assistants for yearly Board of Directors meeting

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Entitled hotel guest demands immediate service despite clerk having to leave desk to help another guest, leading to a dispute in the lobby: ‘What is your problem?’

Entitled hotel guest demands immediate service despite clerk having to leave desk to help another guest, leading to a dispute in the lobby: ‘What is your problem?’

'The hotel is sold out': Karen lies about booking reservation, demands refund, front desk agent doesn't fall for her tomfoolery

'The hotel is sold out': Karen lies about booking reservation, demands refund, front desk agent doesn't fall for her tomfoolery

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'I got fired from a job I don't work': Manager fires guy from a job that isn't his after he doesn't listen to her because he doesn't work there

'I got fired from a job I don't work': Manager fires guy from a job that isn't his after he doesn't listen to her because he doesn't work there

Chef makes an effort to bake cakes for coworkers' birthdays, only to have none of them do anything for her birthday, she refuses to keep the tradition: ‘It's not worth the effort’

Chef makes an effort to bake cakes for coworkers' birthdays, only to have none of them do anything for her birthday, she refuses to keep the tradition: ‘It's not worth the effort’

"Unschooling" aunt hires 23-year-old niece to tutor her homeschooled 13 and 9-year-old children, doesn't like it when she's told that she's the problem: ‘She started crying, said she didn’t feel very supported, and hung up’

"Unschooling" aunt hires 23-year-old niece to tutor her homeschooled 13 and 9-year-old children, doesn't like it when she's told that she's the problem: ‘She started crying, said she didn’t feel very supported, and hung up’

Manager orders 23-year-old kitchen worker to stop helping with other tasks, causing restaurant to fall behind and customers to lose their temper: 'I’m only following his orders'

Manager orders 23-year-old kitchen worker to stop helping with other tasks, causing restaurant to fall behind and customers to lose their temper: 'I’m only following his orders'

Wealthy non-profit volunteer works for free for 15 months, then gets accused of inaccurately reporting his hours, so he sends a $60,000 invoice to HR: ‘I didn't need the money, so I never billed for my hours’

Wealthy non-profit volunteer works for free for 15 months, then gets accused of inaccurately reporting his hours, so he sends a $60,000 invoice to HR: ‘I didn't need the money, so I never billed for my hours’

Mom gets mad at uncle for enforcing the rules of his house with her 11-year-old son while the boy is staying with him and not letting him keep his PS5 in his room, and making him share with his cousins: 'He just didn't want to share the system'

Mom gets mad at uncle for enforcing the rules of his house with her 11-year-old son while the boy is staying with him and not letting him keep his PS5 in his room, and making him share with his cousins: 'He just didn't want to share the system'

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