Hopefully, this story will restore your faith in humanity a bit. We can all agree that waiting in line is the worst. But what are you going to do about it? You can choose not to wait and maybe try again another time. But you can't force the employees to work faster. It's usually not their fault either, but unfortunately, they get the blame most of the time as customers need somewhere to vent their angered feelings. It's not fair, but that's what happens. In the story below, an entitled man coul…

It seems like Gary really needed to make a scene at his corporate retreat! This guy approached the front desk of a hotel, which was almost entirely rented out by his company for the week, when he found himself confronted with a bit of a problem: he was asked to show his ID before he could receive his room key. Normally, any sane person would understand that this is a customary part of the hotel check-in process, yet somehow Gary took issue with this ask. To make matters worse, he had a copy of…

Customer service is never an easy task. It's even more difficult when you have to fulfill your responsibilities as a customer service representative while a guy is trying to win over his girlfriend. If you are familiar with what I mean, I apologize for the experience you had to endure; if not, consider yourself fortunate. The story below is an account of a frustrated front desk clerk. The original poster (OP) has a long history of employment in the hospitality industry. The job has challenges,…

Imagine how ridiculous one must be as a human to get kicked out of one's own wedding ceremony. To be honest, it's kind of an impressive feat. When it comes to wedding debacles, we're typically used to audacious family members and occasionally difficult brides and grooms, but this story goes far beyond “difficult.” Here, we have a couple that already was getting noise complaints from other guests at the hotel before the wedding day officially began. By the time the festivities started, which wer…

The patience that front desk employees possess is truly admirable and is definitely not talked about enough. They have to deal with an unbelievable amount of people who simply cannot understand the smallest of things, and overlook everything for their own benefit, and they do that on a daily basis. I tried being a front desk employee in a local hotel in my town, and I managed to do it for about a month. I just couldn't handle the guests' endless complaints and demands, and after a month of non-…

It can't be simple to work in the hospitality sector. There's something about the entitled vacationers that never fails to stun the dedicated crew. Having said that, how would you respond if a haughty client barged into your establishment expecting to be taken advantage of and let down? Would you face the hard truth that this isn't a conflict worth waging, or would you try to prove him wrong and give him the trip of a lifetime? The story that follows is the story of a confused hotel worker. The…

Hotel front desk workers are responsible for many things, but fixing poor customer decisions is not one of them. One hotel worker at a popular beach destination knows that all too well in the aftermath of an incident with one customer that really stood out. Taking a summer trip to the beach can be an amazing way to relax and unwind for a few days. You can start each morning with a hotel breakfast, then spend your days with your toes in the sand while the kids build sandcastles. After spending t…

Some people think that feigning ignorance and waving their entitlement around would get them far when in reality, it just makes them look bad, or even worse, it simply encourages people to write stories about them on Reddit. Much like this hotel guest, who tried getting her way even when she absolutely knew she was in the wrong. The hotel's front desk clerk was working a night shift when a woman approached and asked to check-in. When the clerk tried to do so, they saw that the woman's reservati…

Working at the front desk, you get to see a lot of different guests in your lifetime. It's hard to keep up with the complaints that people have, it's ridiculous. Some people want a discount because the room wasn't the right temperature when they entered. Other people want a discount because you didn't smile enough. Then again, some people don't even want a discount, they just want to make you miserable. Honestly, I'm so glad my customer days are behind me… I don't know if I could put up with it…

When people don't get their way, they'll resort to other measures… such as calling the bank. As told by a user on Reddit, a guest failed to show up to check into their hotel room after reserving 2 very expensive rooms for a couple of nights. The user was an employee at the hotel, working the front desk, and hadn't even received a call from the guest who clearly didn't think he needed to cancel. A few weeks later, the inevitable happened… he got a big bill, which he, of course, called to complai…

Serving customers is never an easy job, but working long hours and meeting high standards of service in the hotel industry makes it particularly difficult. The following story comes from an unhappy front desk employee at a hotel. The Original Poster (OP) has extensive experience working in the hotel industry, thus he is aware of security regulations and protocols. But when a particularly demanding visitor stormed into the hotel demanding access to her partner's room, OP's wits were put to the t…

Are you the type of people who book a hotel room at whatever website has the lowest rate, or do you always book it from the hotel's official website? Even though it is appealing to pay less, there could be a lot of issues with booking through a third-party website. For example, if the booking somehow falls through, the actual hotel can't do much to help, and they would most likely tell you to contact the 3rd-party's customer service, which can be a lot of pain. Another example is what happened…

Some people think that if they will just ignore a problem, it will go away on its own. And as much as we all would have loved it if that was the case, it is often not, which means that if you want something to be sorted, you should probably do it yourself. The guest in this Reddit story thought that all his problems would be sorted by themselves, and then had to deal with the consequences when it turned out that they didn't just go away. The story was written by a hotel clerk, who was approache…

Have you ever been jonesing for a coffee so much that you lash out against hotel staff, risking your reputation, well-being, and your livelihood? Yeah, me neither. While coffee beans are delicious and revitalizing, they can also turn hotel guests into bitter Betty's, keen on taking their frustrations out on the staff.

It is completely understandable to want to complain about a poorly done service. When someone pays for a service, they should be left with a satisfied feeling, and not feeling like they have been mistreated or wronged. What is not completely understandable, is people resorting to lying when something does not go their way. If you are not happy about the way things are done, feel free to complain, but what good does it do if you lie? The only thing it does is damage your credibility. That is why…

If you want things to get done, 9 out of 10 times, you are going to have to do them yourself. Nobody else will do them for you. If you want to go on vacation, you have to be the one who books the flights, hotels, and attractions. If you are just waiting around for somebody else to do all the hard work for you then–guess what? you are probably not going to go on vacation. I don't know what this customer thought in this Reddit story, but she is the perfect example of these kinds of people who do…