tales from the front desk

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Guest contacts hotel demanding cancelled reservation, but their story keeps changing becoming increasingly unbelievable: 'I tell him no. That is against policy as per my manager'

entitled doctor uses expired credit card for his hotel stay, assumed hotel is scamming him after they reach out several times to get him to pay his past-due debts

Prestigious doctor pays for $2000 hotel stay with expired credit card, then accuses hotel of stealing his money when employee reaches out about the past due bill

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entitled Male Karen takes to repeatedly lying in order to get his selfish way, despite having been told my front desk employees his requests cannot be fulfilled

‘You're also a liar’: Male Karen refuses to take ‘no’ for an answer, demands to have hotel shuttle driver be his private chauffeur for his shopping excursions

'I can't just take your word for it': Entitled guest tries to check in under false name, front desk clerk refuses to comply, sparking heated debate in hotel lobby

'I can't just take your word for it': Entitled guest tries to check in under false name, front desk clerk refuses to comply, sparking heated debate in hotel lobby

'I know I paid already': Entitled Karen gets proven wrong after insisting that she paid for her hotel room in advance

'I know I paid already': Entitled Karen gets proven wrong after insisting that she paid for her hotel room in advance

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male Karen customer berates employee because the system booked him for a suite that isn't open until 2025, continues to verbally harass her even though it wasn't her fault

‘You're useless anyway’: Entitled customer repeatedly scolds front desk employee, claims that "his" Presidential Suite was taken despite the room having been booked until 2025

male karen gets owned when he realizes that hotel is not liable for his damaged car, gets banned from the premises because of his treatment of hotel employees

‘The hotel is not liable for any damaged or missing property’: Male Karen threatens to sue front desk employee after his car is damaged in the wrong parking spot, gets banned from the premises as a result

wild karen yells at front desk employee about outrageous requests, gets served when he revokes her discount

‘Ma'am you have the lowest rate on the property this evening’: Karen customer repeatedly berates hotel employee with outrageous requests, employee claps back hard

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Hotel guest attempts to rig the system by claiming he didn't check in and demanding a refund, front desk clerk calls on his bluff: 'I can prove you are lying'

Hotel guest attempts to rig the system by claiming he didn't check in and demanding a refund, front desk clerk calls on his bluff: 'I can prove you are lying'

Employee deals with male karen who throws dirty towel at him, even though his room was cleaned during his multiple day stay

Male Karen throws his dirty towel at front desk employee because housekeepers had left for the night after a busy weekend: ‘We're short staffed’

'[An] epiphany of humility': Disgruntled hotel guest keeps calling with Karen-level complaints, eventually calls back to apologize leaving the employee amazed

'[An] epiphany of humility': Disgruntled hotel guest keeps calling with Karen-level complaints, eventually calls back to apologize leaving the employee amazed

Elna McHilderson

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Employee blamed for system outage out of his authority, resigns after being told to hand write why he messed up

Angry employee is blamed by boss for unavoidable system outage, resigns after being reprimanded: ‘I refuse to be treated like a child’

'She doesn’t take this answer well': Hotel front desk worker faces off with dozens of executives and their assistants for yearly Board of Directors meeting

'She doesn’t take this answer well': Hotel front desk worker faces off with dozens of executives and their assistants for yearly Board of Directors meeting

Entitled hotel guest demands immediate service despite clerk having to leave desk to help another guest, leading to a dispute in the lobby: ‘What is your problem?’

Entitled hotel guest demands immediate service despite clerk having to leave desk to help another guest, leading to a dispute in the lobby: ‘What is your problem?’

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'The hotel is sold out': Karen lies about booking reservation, demands refund, front desk agent doesn't fall for her tomfoolery

'The hotel is sold out': Karen lies about booking reservation, demands refund, front desk agent doesn't fall for her tomfoolery

‘Please leave!’: Employee flees to new city to escape former boss only to be met by an unexpected visit at new workplace

‘Please leave!’: Employee flees to new city to escape former boss only to be met by an unexpected visit at new workplace

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Employee uses a paper trail to set the record straight when their petty supervisor begins to “performance manage” them out of a job: ‘I responded with facts and data. No response’

Employee uses a paper trail to set the record straight when their petty supervisor begins to “performance manage” them out of a job: ‘I responded with facts and data. No response’

‘Still fills me with joy and pride': Boss disrespects and underpays beloved manager, so entire staff quits on the spot and 1/4 of their business closes within a year

‘Still fills me with joy and pride': Boss disrespects and underpays beloved manager, so entire staff quits on the spot and 1/4 of their business closes within a year

16-year-old eats half of 14-year-old cousin's $140 birthday cake before the party, doesn't get invited back the next year, mom refuses to step in: ‘[The cake] cost me around $140’

16-year-old eats half of 14-year-old cousin's $140 birthday cake before the party, doesn't get invited back the next year, mom refuses to step in: ‘[The cake] cost me around $140’

Mom kicks 20-something-year-old daughters out of her house for ignoring their sick 7-year-old half-brother when they were supposed to be babysitting him: ‘They argued that I was making them act like they are the parent and placing responsibility on them’

Mom kicks 20-something-year-old daughters out of her house for ignoring their sick 7-year-old half-brother when they were supposed to be babysitting him: ‘They argued that I was making them act like they are the parent and placing responsibility on them’

Coworker throws a fit and delivers a mini TED Talk on teamwork after being politely refused help with a task she was perfectly capable of doing herself: ‘I told her that nothing would have happened to her too if she wrote it’

Coworker throws a fit and delivers a mini TED Talk on teamwork after being politely refused help with a task she was perfectly capable of doing herself: ‘I told her that nothing would have happened to her too if she wrote it’

Guy builds device for 32 remote employees to bypass company's new idle time requirements, now CEO wants one too: 'You wanted zero idle times!'

Guy builds device for 32 remote employees to bypass company's new idle time requirements, now CEO wants one too: 'You wanted zero idle times!'

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