tales from the front desk

Manager schedules ‘mandatory’ staff meeting during the day, night shift employee shows up in sleepwear to send him a message: ’[It] cut into my sleep schedule’

Lana DeGaetano

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Manager claims employee is lying about getting stuck in the snow en route to work, admits she left work to try and catch employee red-handed: ‘I sent [her] proof’

Lana DeGaetano

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Hotel quiet fires porter over scheduling conflicts, they refuse to return their uniform when their boss demands it back: 'You want your uniform back? Come and get it'

Brad Dickson

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‘He’s just mad': Employee writes an anonymous Reddit post about an unruly guest, manager who gets bashed in the comments finds it and fires him

Elna McHilderson

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‘Florida isn't supposed to be cold!’: Entitled hotel customers demand refunds for their stays due to inclement weather, employee refuses to comply

Lana DeGaetano

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‘My petty heart giggled with glee’: Entitled hotel guest tries to skirt her way out of a $25 pet fee by saying her dog is ESA, employee calls her out

Elna McHilderson

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‘The bigger the sign, the less people will read it’: Front desk employees recount their most hysterically funny ‘guests who can't read signs’ stories

Lana DeGaetano

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‘He deserved a minimum $250 fine’: Hotel employee refuses to check-in mother with kids traveling after Christmas since his shift ends in 30-minutes, costs him a pretty penny

Elna McHilderson

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‘I don’t need to sign anything!’: Elderly Karen refuses to sign the necessary forms to extend her hotel stay, front desk agent forces her to check out

Ben Weiss

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'I was so glad that they got what they deserved': 3-star hotel employee gets berated by entitled guests who demand 5-start hotel service and a discount, manager kicks them out

Elna McHilderson

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'Long story short, I just quit my full-time job': Sole employee at a hotel that holds nearly 200 people shares exact customer interaction that made her quit on the spot

Elna McHilderson

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'Guest demanded a room upgrade because "their aura didn't vibe" with the one they booked': 20+ Hotel receptionists who bit their tongues as guests asked for the most ridiculous requests

Remy Millisky

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‘We have a new winner of the stupidest guest of the year’: Woman demands hotel room even though she booked for it 2025, front desk receptionist is not having it

Elna McHilderson

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‘That’s ENOUGH’: Karen customer slams credit card machine when asked to pay a pet fee for her hotel stay, employee says she can get lost if she can't be civil

Lana DeGaetano

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'I hope you're ready to lose your job': Hungry guest throws tantrum at hotel concierge for not providing free Thanksgiving meal

Ben Weiss

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'His hand pauses in midair': Front desk attendant gets scolded for using his phone at work, instead he maliciously complies with company policy by wasting other precious office resources

Jesse Kessenheimer

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