tales from the front desk

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‘They finally fired me!!!’: Hotel employee celebrates being let go, manager tries to intimidate, but now she has plausible reasons to take them to court

‘They finally fired me!!!’: Hotel employee celebrates being let go, manager tries to intimidate, but now she has plausible reasons to take them to court

Elna McHilderson

‘My inner petty is laughing’: Hotel night auditor faces off with a Karen guest throwing a tantrum, could've saved her $50 but charged her full price instead

‘My inner petty is laughing’: Hotel night auditor faces off with a Karen guest throwing a tantrum, could've saved her $50 but charged her full price instead

Elna McHilderson

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Manager schedules ‘mandatory’ staff meeting during the day, night shift employee shows up in sleepwear to send him a message: ’[It] cut into my sleep schedule’

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Manager claims employee is lying about getting stuck in the snow en route to work, admits she left work to try and catch employee red-handed: ‘I sent [her] proof’

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Hotel quiet fires porter over scheduling conflicts, they refuse to return their uniform when their boss demands it back: 'You want your uniform back? Come and get it'

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‘He’s just mad': Employee writes an anonymous Reddit post about an unruly guest, manager who gets bashed in the comments finds it and fires him

‘He’s just mad': Employee writes an anonymous Reddit post about an unruly guest, manager who gets bashed in the comments finds it and fires him

Elna McHilderson

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‘Florida isn't supposed to be cold!’: Entitled hotel customers demand refunds for their stays due to inclement weather, employee refuses to comply

‘My petty heart giggled with glee’: Entitled hotel guest tries to skirt her way out of a $25 pet fee by saying her dog is ESA, employee calls her out

‘My petty heart giggled with glee’: Entitled hotel guest tries to skirt her way out of a $25 pet fee by saying her dog is ESA, employee calls her out

Elna McHilderson

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‘The bigger the sign, the less people will read it’: 20+ Employees recount their most hysterical ‘guests who can't read signs’ stories

‘The bigger the sign, the less people will read it’: Front desk employees recount their most hysterically funny ‘guests who can't read signs’ stories

‘He deserved a minimum $250 fine’: Hotel employee refuses to check-in mother with kids traveling after Christmas since his shift ends in 30-minutes, costs him a pretty penny

‘He deserved a minimum $250 fine’: Hotel employee refuses to check-in mother with kids traveling after Christmas since his shift ends in 30-minutes, costs him a pretty penny

Elna McHilderson

‘I don’t need to sign anything!’: Elderly Karen refuses to sign the necessary forms to extend her hotel stay, front desk agent forces her to check out

‘I don’t need to sign anything!’: Elderly Karen refuses to sign the necessary forms to extend her hotel stay, front desk agent forces her to check out

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'I was so glad that they got what they deserved': 3-star hotel employee gets berated by entitled guests who demand 5-start hotel service and a discount, manager kicks them out

'I was so glad that they got what they deserved': 3-star hotel employee gets berated by entitled guests who demand 5-start hotel service and a discount, manager kicks them out

Elna McHilderson

'Long story short, I just quit my full-time job': Sole employee at a hotel that holds nearly 200 people shares exact customer interaction that made her quit on the spot

'Long story short, I just quit my full-time job': Sole employee at a hotel that holds nearly 200 people shares exact customer interaction that made her quit on the spot

Elna McHilderson

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'Guest demanded a room upgrade because "their aura didn't vibe" with the one they booked': 20+ Hotel receptionists who bit their tongues as guests asked for the most ridiculous requests

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‘We have a new winner of the stupidest guest of the year’: Woman demands hotel room even though she booked for it 2025, front desk receptionist is not having it

‘We have a new winner of the stupidest guest of the year’: Woman demands hotel room even though she booked for it 2025, front desk receptionist is not having it

Elna McHilderson

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‘That’s ENOUGH’: Karen customer slams credit card machine when asked to pay a pet fee for her hotel stay, employee says she can get lost if she can't be civil

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Manager demands strict clean-desk policy in the office, employee comply by wasting company time packing and unpacking their belongings every day: ‘Just following the policy’

Manager demands strict clean-desk policy in the office, employee comply by wasting company time packing and unpacking their belongings every day: ‘Just following the policy’

Corporate management refuses to use 1 of 3 allocated "storm days" to shut down the facility despite 1 foot of snowfall, forcing employees to use their own PTO instead: 'The VP started the email with "Happy Tuesday!!"'

Corporate management refuses to use 1 of 3 allocated "storm days" to shut down the facility despite 1 foot of snowfall, forcing employees to use their own PTO instead: 'The VP started the email with "Happy Tuesday!!"'

Resident pays teenager to dig their car out of snow, only for a neighbor to demand to park in that spot instead, resident refuses: ‘Dig yourself out’

Resident pays teenager to dig their car out of snow, only for a neighbor to demand to park in that spot instead, resident refuses: ‘Dig yourself out’

Manager schedules an online ‘Mandatory Friday Fun’ meeting for her work-from-home team, gets mad when everyone's energy is low: ‘If you want to [end] team spirit, this is how you do it.’

Manager schedules an online ‘Mandatory Friday Fun’ meeting for her work-from-home team, gets mad when everyone's energy is low: ‘If you want to [end] team spirit, this is how you do it.’

Employee on vacation finds out they're getting fired after boss schedules the wrong meeting: ‘It doesn't take a detective or scientist to figure out’

Employee on vacation finds out they're getting fired after boss schedules the wrong meeting: ‘It doesn't take a detective or scientist to figure out’

Hotel guest demands full refund after informing front desk she is cutting her stay short, employee refuses when she fails to check out in time: ‘Ma'am, that's not how hotels work’

Hotel guest demands full refund after informing front desk she is cutting her stay short, employee refuses when she fails to check out in time: ‘Ma'am, that's not how hotels work’

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