tales from the front desk

Hotel guest demands full refund after informing front desk she is cutting her stay short, employee refuses when she fails to check out in time: ‘Ma'am, that's not how hotels work’

Bar Mor Hazut

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Hotel guest cancels card to avoid paying cancellation fee after not showing up for reservation, clerk charges card every day until it goes through: ‘I can play the long-game’

Bar Mor Hazut

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New hire gets fired on day one by hotel manager for wearing "jorts" to work: 'He couldn't have been here longer than 10 minutes'

Ben Weiss

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Client demands bank manager after teller claims she can't withdraw more money due to daily limit, waits hours to be told the same thing by manager: ‘I can't help you’

Bar Mor Hazut

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New 22-year-old hire forced to work the front desk at luxury hotel on his first day after coworkers assigned to train him failed to show up: 'I feel so bad for the young man'

Ben Weiss

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Entitled customer books hotel reservation with an invalid credit card, then throws a fit when the front desk employee cancels their reservation: ‘We aren't a charity, we are a business’

Lana DeGaetano

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‘"Ma'am, I'm sorry but I do not work at McDonald's"’: Hungry hotel guest repeatedly asks front desk employee how much her McDonald's delivery order will cost, management chews out employee for being unhelpful

Lana DeGaetano

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Miami hotel clerk refuses to reimburse guest after her clothes were ruined due to a roof leak in her room, another guest decides to teach the clerk a lesson: ‘There will be consequences’

Bar Mor Hazut

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Entitled rich man spends over $350k on hotel stay, only to show up 4 days late with unfair demands for front desk agent: 'It appears that the guest is staying on his megayacht'

Ben Weiss

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Entitled hotel guest berates front desk employee because their hotel does not have the ESPN channel: ‘I just work here and I don’t choose which channels we get’

Lana DeGaetano

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Entitled hotel guest demands extra towels from a stranger, refuses to believe he doesn't work at the hotel: ''Your employee is ignoring me!'

Ben Weiss

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Hotel guest ignore the signs and park their car in blocked parking lot during construction, forcing front desk to wake them up at 6:00 to demand they move their vehicle: ‘They drove under the caution tape’

Bar Mor Hazut

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Hotel concierge turns away B-list Actress after her wedding day because she "forgot" her ID and credit card: 'She sent a nasty e-mail to the CEO of the hotel company complaining about me'

Ben Weiss

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'Sir you can't park in front of the doors!': Demanding hotel guest refuses to move his parked car blocking the entire entrance, throws a tantrum at the front desk agent

Ben Weiss

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Loud family won't stop disturbing neighboring guests at hotel, leading one guest to get payback at 5:00 AM, forcing hotel staff to get involved: ‘As soon as they got to the front desk, it got heated’

Bar Mor Hazut

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Guest hacks into hotel's network and optimizes their entire system after seeing how slow the WiFi is, refuses to get compensated: 'Manager was torn between being grateful and concerned’

Bar Mor Hazut

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