tales from the front desk

Front desk employee tries to resolve a wrong reservation date for a hotel guest, but everyone is useless: ‘I told him that he was the most useless person I've ever spoken to, and that I hoped he had the day he deserved’

María Cetra

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Couple traveling the world wants to pay a hotel reservation with a credit card under the boyfriend's supposed mother with a letter that "authorized" them: 'She tells me that it's illegal for me to not accept that letter and she's going to call the police'

María Cetra

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Guest discovers he missed his hotel booking by a full year, proceeds to blame hotel for his mistake and demand a room anyway: ‘That's not how anything works’

Bar Mor Hazut

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Guest throws a fit over a security deposit needed to make the hotel reservation and confronts the front desk employee, causing a scene over it: ‘Why are you being so difficult? I say, annoyed and over this clown.’

María Cetra

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Guest demands explanation for hotel booking another guest in "her" room after she checked out 2 days earlier: ‘Really don’t know what to reply to such nonsense’

Bar Mor Hazut

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Hotel guest complains to front desk employee that she wants to check in 11 hours early, the employee explained that’s not possible: ‘Girl, if you needed a room tonight then you should have booked tonight initially.’

María Cetra

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Hotel guest mistreats front desk employee after he incorrectly booked a room with a 3rd-party website and treated badly every employee who tried to help him: ‘You people keep saying 3rd-party, what is that? What’s the other 2 parties?’

María Cetra

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Hotel guest fails to understand that her breakfast is free of charge, even though the front desk employee told her almost 10 times: 'Well, how dare I tell her that her breakfast will be complimentary!'

María Cetra

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Hotel guests seem to understand everything the front desk employee is telling him, except for the fact that he has to pay for a room reservation: ‘Eventually he seemed to understand that this was leading nowhere and he tried another direction.’

María Cetra

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Receptionist at a finance institution gets ignored by coworkers with more power who can even respond when she says "hello" or say thank you: " The people who do reply are usually the ones who aren't trying to act like they're gods of finance or whatever.'

María Cetra

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Front desk employee uses her abilities to separate the rooms far away for a family that reserved 2 just because they were mean: ‘We booked these rooms expecting them to be next to each other!!!’

María Cetra

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Customers seem suspicious to front desk employee as he's trying to pay $100 for a room but with 7 different credit cards, charging a little in everyone: 'Why are you paying for a hotel if you don't even have an extra $100?'

María Cetra

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VIP hotel guest gets demoted after demanding discounts from employees on suites, overplaying his hand and name-dropping for no reason: ‘You'll be lucky if you still have a job by the end of this’

Giuliana Tiscioni

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Night auditor gets frustrated about new trainee as he continues to ask the same questions over and over and does not think for himself, now he's worried about after training: 'When you are on your own, what are you going to do? Call me at home?'

María Cetra

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Guest reserved a room and appeared 2 days later than she should, but expected to get the room anyway: ‘The shock on her face when she was informed that no, we didn't "hold onto" her room for her was utterly priceless.’

María Cetra

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Hotel guest complains to front desk employee about her husband's friends knowing his room number and coming by too often, employee explains there is nothing she can do: 'She got angry and stormed off.'

María Cetra

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