tales from the front desk

'I’m just so tired of guests acting like we’re personally inconveniencing them for simply doing our job': Front desk employee is tired of hotel guests having no etiquette or manners

María Cetra

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Hotel guests lie about having checked into the hotel in the morning and follow with a bunch of more lies just to end up having to pay more for a reservation: 'The reservation can't be changed in that way at this point'

María Cetra

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Hotel guest gets mad at front desk employee for not granting the loyalty perks he has to his parents, even though they aren't members of the program: 'Probably because perks are for you, not for any random person you made a reservation for'

María Cetra

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Front desk employee rants about two boomer men who made a reservation for the day before their arrival without notifying the hotel, they respond saying: "You should really do a better job at keeping people's reservations"

María Cetra

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Guest tries to enter a closed campground to park their car, and instead they end up blowing their tires with the spikes, now they are upset the front desk won't fix it: 'They were SHOCKED that I said they needed to figure it out themself'

María Cetra

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Crazy weekend at the hotel makes front desk employee question if people are okay or if something is going on due to the attitude they all have: 'Some people really shouldn't be out in public unescorted'

María Cetra

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Entitled customer expect front desk employee to unattend the other hotel guest so he has priority to book a room oveer the check ins: 'He screamed on the phone "NO! YOU HAVE JUST LOST MY BUSINESS!!!"

María Cetra

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Hair salon stylist, Chin, butchers gentelmans' hair cut on purpose to get revenge due to his mistreatment towards her: 'Man walked out looking awful, but Chin had the last laugh because he still paid'

María Cetra

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Front desk employee tries to resolve a wrong reservation date for a hotel guest, but everyone is useless: ‘I told him that he was the most useless person I've ever spoken to, and that I hoped he had the day he deserved’

María Cetra

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Couple traveling the world wants to pay a hotel reservation with a credit card under the boyfriend's supposed mother with a letter that "authorized" them: 'She tells me that it's illegal for me to not accept that letter and she's going to call the police'

María Cetra

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Guest discovers he missed his hotel booking by a full year, proceeds to blame hotel for his mistake and demand a room anyway: ‘That's not how anything works’

Bar Mor Hazut

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Guest throws a fit over a security deposit needed to make the hotel reservation and confronts the front desk employee, causing a scene over it: ‘Why are you being so difficult? I say, annoyed and over this clown.’

María Cetra

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Guest demands explanation for hotel booking another guest in "her" room after she checked out 2 days earlier: ‘Really don’t know what to reply to such nonsense’

Bar Mor Hazut

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Hotel guest complains to front desk employee that she wants to check in 11 hours early, the employee explained that’s not possible: ‘Girl, if you needed a room tonight then you should have booked tonight initially.’

María Cetra

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Hotel guest mistreats front desk employee after he incorrectly booked a room with a 3rd-party website and treated badly every employee who tried to help him: ‘You people keep saying 3rd-party, what is that? What’s the other 2 parties?’

María Cetra

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Hotel guest fails to understand that her breakfast is free of charge, even though the front desk employee told her almost 10 times: 'Well, how dare I tell her that her breakfast will be complimentary!'

María Cetra

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