tales from the front desk

‘All the red flags of idiocy is there': Local Karen calls hotel pretending to be HOA threatening to tow a car in their own parking lot, gets laughed off

Elna McHilderson

Comments

‘"I hope you have another job lined up!"’: Entitled customer demands hotel employee give him multiple discounted rates that he doesn't qualify for, then berates the employee, claiming he has ties to the hotel's corporate sector

Lana DeGaetano

Comments

Guest sues hotel after she forgets passport in her room, causing her to miss her flight when hotel staff struggle to find it: ‘She holds us legally responsible’

Comments

Hotel employee about to break from entitled guests gets one respectful check-in and gleefully gives them a big discount: ‘[For] one blessed night, I can enjoy giving a break to a GOOD guest!'

Elna McHilderson

Comments

Designer and project manager for seaside retreat go head-to-head in hilarious TikTok video displaying their constant workplace battles: ‘A love-hate relationship!’

Elna McHilderson

Comments

Hotel guest throws tantrum at reception after finding out the breakfast buffet opened 15 minutes earlier than usual: ‘That is unacceptable’

Bar Mor Hazut

Comments

Hotel guest takes another guest's car keys from the valet and drives away, refuses to give them back when hotel staff calls to ask: 'They stole our key'

Bar Mor Hazut

Comments

‘You play, I play': Quirky Karen throws tantrum at hotel front desk, employee remembers her a month later and makes sure she gets the worst room in the building

Elna McHilderson

Comments

Entitled hotel customer books room for the wrong day, expects front desk employee to book a new room despite the hotel being sold out: ‘She is not budging. She just stands there’

Lana DeGaetano

Comments

Ex-professional female wrestler starts working hotel nightshift, ‘wrestles’ her way to general manager: ‘[She] was a bit rough around the edges… was pleased to see [her rise].’

Elna McHilderson

Comments

Sisters debate whether to book hotel through a 3rd party or direct, busy front desk proves who's right: ‘Sometimes big sis DOES know what she is talking about.’

Elna McHilderson

Comments

‘Anywhoodles, I told the GM I’m done': Family-owned hotel blames everything on the only non-family-member employee, finally quits after the ‘last straw’

Elna McHilderson

Comments

‘They finally fired me!!!’: Hotel employee celebrates being let go, manager tries to intimidate, but now she has plausible reasons to take them to court

Elna McHilderson

Comments

‘My inner petty is laughing’: Hotel night auditor faces off with a Karen guest throwing a tantrum, could've saved her $50 but charged her full price instead

Elna McHilderson

Comments

Manager schedules ‘mandatory’ staff meeting during the day, night shift employee shows up in sleepwear to send him a message: ’[It] cut into my sleep schedule’

Lana DeGaetano

Comments

Manager claims employee is lying about getting stuck in the snow en route to work, admits she left work to try and catch employee red-handed: ‘I sent [her] proof’

Lana DeGaetano

Comments