tales from the front desk

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‘"I hope you have another job lined up!"’: Entitled customer demands hotel employee give him multiple discounted rates that he doesn't qualify for, then berates the employee, claiming he has ties to the hotel's corporate sector

Guest sues hotel after she forgets passport in her room, causing her to miss her flight when hotel staff struggle to find it: ‘She holds us legally responsible’

Guest sues hotel after she forgets passport in her room, causing her to miss her flight when hotel staff struggle to find it: ‘She holds us legally responsible’

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Hotel employee about to break from entitled guests gets one respectful check-in and gleefully gives them a big discount: ‘[For] one blessed night, I can enjoy giving a break to a GOOD guest!'

Hotel employee about to break from entitled guests gets one respectful check-in and gleefully gives them a big discount: ‘[For] one blessed night, I can enjoy giving a break to a GOOD guest!'

Elna McHilderson

Designer and project manager for seaside retreat go head-to-head in hilarious TikTok video displaying their constant workplace battles: ‘A love-hate relationship!’

Designer and project manager for seaside retreat go head-to-head in hilarious TikTok video displaying their constant workplace battles: ‘A love-hate relationship!’

Elna McHilderson

Hotel guest throws tantrum at reception after finding out the breakfast buffet opened 15 minutes earlier than usual: ‘That is unacceptable’

Hotel guest throws tantrum at reception after finding out the breakfast buffet opened 15 minutes earlier than usual: ‘That is unacceptable’

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Hotel guest takes another guest's car keys from the valet and drives away, refuses to give them back when hotel staff calls to ask: 'They stole our key'

Hotel guest takes another guest's car keys from the valet and drives away, refuses to give them back when hotel staff calls to ask: 'They stole our key'

‘You play, I play': Quirky Karen throws tantrum at hotel front desk, employee remembers her a month later and makes sure she gets the worst room in the building

‘You play, I play': Quirky Karen throws tantrum at hotel front desk, employee remembers her a month later and makes sure she gets the worst room in the building

Elna McHilderson

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Entitled hotel customer books room for the wrong day, expects front desk employee to book a new room despite the hotel being sold out: ‘She is not budging. She just stands there’

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Ex-professional female wrestler starts working hotel nightshift, ‘wrestles’ her way to general manager: ‘[She] was a bit rough around the edges… was pleased to see [her rise].’

Ex-professional female wrestler starts working hotel nightshift, ‘wrestles’ her way to general manager: ‘[She] was a bit rough around the edges… was pleased to see [her rise].’

Elna McHilderson

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Sisters debate whether to book hotel through a 3rd party or direct, busy front desk proves who's right: ‘Sometimes big sis DOES know what she is talking about.’

Elna McHilderson

‘Anywhoodles, I told the GM I’m done': Family-owned hotel blames everything on the only non-family-member employee, finally quits after the ‘last straw’

‘Anywhoodles, I told the GM I’m done': Family-owned hotel blames everything on the only non-family-member employee, finally quits after the ‘last straw’

Elna McHilderson

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‘They finally fired me!!!’: Hotel employee celebrates being let go, manager tries to intimidate, but now she has plausible reasons to take them to court

‘They finally fired me!!!’: Hotel employee celebrates being let go, manager tries to intimidate, but now she has plausible reasons to take them to court

Elna McHilderson

‘My inner petty is laughing’: Hotel night auditor faces off with a Karen guest throwing a tantrum, could've saved her $50 but charged her full price instead

‘My inner petty is laughing’: Hotel night auditor faces off with a Karen guest throwing a tantrum, could've saved her $50 but charged her full price instead

Elna McHilderson

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Manager schedules ‘mandatory’ staff meeting during the day, night shift employee shows up in sleepwear to send him a message: ’[It] cut into my sleep schedule’

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Manager claims employee is lying about getting stuck in the snow en route to work, admits she left work to try and catch employee red-handed: ‘I sent [her] proof’

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Hotel quiet fires porter over scheduling conflicts, they refuse to return their uniform when their boss demands it back: 'You want your uniform back? Come and get it'

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'Nothing like a little chill to match their cold hearts': Retirement home employee teaches neglectful family a lesson by turning down the thermostat to get them to leave so grandma can enjoy her holiday in peace

'Nothing like a little chill to match their cold hearts': Retirement home employee teaches neglectful family a lesson by turning down the thermostat to get them to leave so grandma can enjoy her holiday in peace

Sarah wrongfully accuses her coworker of deleting her work during client pitch collaboration and files a complaint with management, only to discover that she’d been editing an old archived file with a similar name instead: 'Accused me of sabotaging her'

Sarah wrongfully accuses her coworker of deleting her work during client pitch collaboration and files a complaint with management, only to discover that she’d been editing an old archived file with a similar name instead: 'Accused me of sabotaging her'

HOA president demands condo manager turn on the heating for all units, despite tenants claiming it's too hot, resulting in dispute when manager complies: ‘Tenants were furious’

HOA president demands condo manager turn on the heating for all units, despite tenants claiming it's too hot, resulting in dispute when manager complies: ‘Tenants were furious’

28-year-old tenant feuds with entitled old neighbor over her balcony lights: 'You new tenants come here and change everything!'

28-year-old tenant feuds with entitled old neighbor over her balcony lights: 'You new tenants come here and change everything!'

High school teenager gets even with administrators who tried to prevent them from going to college: 'The principal and vice principal call to talk. I wasn't interested'

High school teenager gets even with administrators who tried to prevent them from going to college: 'The principal and vice principal call to talk. I wasn't interested'

Employee calls out coworker for always pulling the Mom card to mooch off of everyone else's lunch: 'Everyone else is buying her “poor me” act!'

Employee calls out coworker for always pulling the Mom card to mooch off of everyone else's lunch: 'Everyone else is buying her “poor me” act!'

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