tales from the front desk

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Guest comes into a hotel with a reservation under his wife's name and complains he cannot access the suite without her, treats front desk employee poorly even though he's in the wrong: 'But we're married!'

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A Karen overreacts to a power outage, causing a huge scene and demanding food and water as she thinks it's an emergency: 'She did end up leaving a nasty review, there she ended up deleting herself after our manager replied to it.'

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Angry male Karen customer enters a hotel demanding to know the room number in which his family member is staying, the front desk worker denied: 'He got very angry and started saying she was the one who recommended our hotel to them.'

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Influencers demand free rooms and access to hotel just because they have followers, employees are sick of it: 'We are getting review bombed because these poor influencers were denied access to hotel's guest-only areas.'

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Hotel guest throws tantrum after ordering McDonald's to the wrong location in the wrong city, Uber Eats driver refuses to go that far: 'We won't be able to deliver that to you'

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Hotel guest demands full refund after informing front desk she is cutting her stay short, employee refuses when she fails to check out in time: ‘Ma'am, that's not how hotels work’

Hotel guest demands full refund after informing front desk she is cutting her stay short, employee refuses when she fails to check out in time: ‘Ma'am, that's not how hotels work’

Hotel guest cancels card to avoid paying cancellation fee after not showing up for reservation, clerk charges card every day until it goes through: ‘I can play the long-game’

Hotel guest cancels card to avoid paying cancellation fee after not showing up for reservation, clerk charges card every day until it goes through: ‘I can play the long-game’

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New hire gets fired on day one by hotel manager for wearing "jorts" to work: 'He couldn't have been here longer than 10 minutes'

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Client demands bank manager after letter claims she can't withdraw more money due to daily limit, waits hours to be told the same thing by manager: ‘I can't help you’

Client demands bank manager after teller claims she can't withdraw more money due to daily limit, waits hours to be told the same thing by manager: ‘I can't help you’

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New 22-year-old hire forced to work the front desk at luxury hotel on his first day after coworkers assigned to train him failed to show up: 'I feel so bad for the young man'

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Entitled customer books hotel reservation with an invalid credit card, then throws a fit when the front desk employee cancels their reservation: ‘We aren't a charity, we are a business’

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‘"Ma'am, I'm sorry but I do not work at McDonald's"’: Hungry hotel guest repeatedly asks front desk employee how much her McDonald's delivery order will cost, management chews out employee for being unhelpful

Miami hotel clerk refuses to reimburse guest after her clothes were ruined due to a roof leak in her room, another guest decides to teach the clerk a lesson

Miami hotel clerk refuses to reimburse guest after her clothes were ruined due to a roof leak in her room, another guest decides to teach the clerk a lesson: ‘There will be consequences’

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Entitled rich man spends over $350k on hotel stay, only to show up 4 days late with unfair demands for front desk agent: 'It appears that the guest is staying on his megayacht'

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Entitled hotel guest berates front desk employee because their hotel does not have the ESPN channel

Entitled hotel guest berates front desk employee because their hotel does not have the ESPN channel: ‘I just work here and I don’t choose which channels we get’

Entitled hotel guest demands extra towels from a stranger, refuses to believe he doesn't work at the hotel

Entitled hotel guest demands extra towels from a stranger, refuses to believe he doesn't work at the hotel: ''Your employee is ignoring me!'