tales from the front desk

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'His hand pauses in midair': Front desk attendant gets scolded for using his phone at work, instead he maliciously complies with company policy by wasting other precious office resources

Jesse Kessenheimer

Entitled hotel guest throws childish tantrum when things don't go his way despite receiving a full refund for his stay, employee cannot believe their eyes

‘YOU are ruining everything’: Entitled guest throws ultimate temper tantrum when hotel's hot water supply is shut off due to a suspected gas leak, employee is dumbfounded

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Front desk clerk refuses to waive cancellation fee after entitled guest books room through 3rd party website, despite being told the hotel is fully booked: ‘She stormed out’

Front desk clerk refuses to waive cancellation fee after entitled guest books room through 3rd party website, despite being told the hotel is fully booked: ‘She stormed out’

Nigh audit employee gets a taste of the spooky life when strange hotel guest repeatedly calls down at 4am to maniacally laugh and make strange requests

‘Please send help, or holy water’: Spooky hotel guest repeatedly calls front desk at 4 AM to ‘maniacally’ laugh and request strange things, night audit employee is left speechless

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'Just be a professional, okay?': Hotel front desk employee turns away impolite guest before he can even check in

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'In which I prepare a trap': Non-guest trying to steal the complimentary breakfast at a hotel almost gets away with it, until he makes one thought-less mistake

'In which I prepare a trap': Non-guest trying to steal the complimentary breakfast at a hotel almost gets away with it, until he makes one thought-less mistake

Elna McHilderson

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'I look forward to seeing if she "reports" me': Hotel front desk worker searches hotel for mysterious food smell bugging just one visitor

‘Are you serious?’: Front desk clerk refuses to refund entitled guest whose ID and reservation don't match, guest throws a fit, leading manager to cave in and refund him anyway

‘Are you serious?’: Front desk clerk refuses to refund entitled guest whose ID and reservation don't match, guest throws a fit, leading manager to cave in and refund him anyway

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UPDATE: Incompetent hospitality employee has a major boomer freakout on employee who filled her old position, walks out for a second time: ‘Bessie went boom again’

UPDATE: ‘Bessie the Breakfast Boomer’ is rehired in a different role, has a major freak out on employee who filled her old position and walks off the job, again

Guest demands discounted rate on last hotel room, only for the room to be booked while he attempts to bargain, leading to a dispute in the lobby: ‘You snooze you lose’

Guest demands discounted rate on last hotel room, only for the room to be booked while he attempts to bargain, leading to a dispute in the lobby: ‘You snooze you lose’

Entitled middle manager gets caught for excessive lateness when a night audit employee is wrongfully reprimanded for ‘excessive use of overtime’

Hotel employee is reprimanded by GM for ‘excessive use of overtime’ until documented punch times reveal that his middle manager was clocking in 1.5 hours late for every shift

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karen attempts to commit credit card fraud using her mother's card, employee claps back but the entitled karen tries again the next day

‘Get bent, Janet’: Hotel customer attempts to rent a room with absent mother's credit card, employee flags her but she tries again the next day

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Guest contacts hotel demanding cancelled reservation, but their story keeps changing becoming increasingly unbelievable: 'I tell him no. That is against policy as per my manager'

entitled doctor uses expired credit card for his hotel stay, assumed hotel is scamming him after they reach out several times to get him to pay his past-due debts

Prestigious doctor pays for $2000 hotel stay with expired credit card, then accuses hotel of stealing his money when employee reaches out about the past due bill

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entitled Male Karen takes to repeatedly lying in order to get his selfish way, despite having been told my front desk employees his requests cannot be fulfilled

‘You're also a liar’: Male Karen refuses to take ‘no’ for an answer, demands to have hotel shuttle driver be his private chauffeur for his shopping excursions

'I can't just take your word for it': Entitled guest tries to check in under false name, front desk clerk refuses to comply, sparking heated debate in hotel lobby

'I can't just take your word for it': Entitled guest tries to check in under false name, front desk clerk refuses to comply, sparking heated debate in hotel lobby

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40-year-old father and teacher leaves 15-year-old daughter's musical early, family refuses to go to the musical at the school where he works: ‘He had not bothered to sit through his own daughter's [performance]’

40-year-old father and teacher leaves 15-year-old daughter's musical early, family refuses to go to the musical at the school where he works: ‘He had not bothered to sit through his own daughter's [performance]’

'After years of unpaid overtime, I started logging out exactly at 5 PM': Employee shares how sticking to scheduled hours improved their wellbeing and productivity

'After years of unpaid overtime, I started logging out exactly at 5 PM': Employee shares how sticking to scheduled hours improved their wellbeing and productivity

56-year-old mother "borrows" and ruins 19-year-old daughter's makeup by mixing it together: 'She has a history of using my makeup without asking me and 99% of the time she uses products incorrectly and damages them'

56-year-old mother "borrows" and ruins 19-year-old daughter's makeup by mixing it together: 'She has a history of using my makeup without asking me and 99% of the time she uses products incorrectly and damages them'

Employee forced to go home and change after wearing shorts, proves micromanager wrong with the help of the company handbook: 'I'm changing back into my shorts'

Employee forced to go home and change after wearing shorts, proves micromanager wrong with the help of the company handbook: 'I'm changing back into my shorts'

16-year-old daughter insists to father that she isn't doing a "princess treatment": 'I want to look good'

16-year-old daughter insists to father that she isn't doing a "princess treatment": 'I want to look good'

Mom refuses to attend family events after being told her 4-year-old 6-year-old children can't attend : 'My 6-year-old adores his extended family, and if he finds out he’s being excluded, it would break his heart'

Mom refuses to attend family events after being told her 4-year-old 6-year-old children can't attend : 'My 6-year-old adores his extended family, and if he finds out he’s being excluded, it would break his heart'

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