tales from the front desk

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credit cards hotel guest tales from the front desk financial Service Industry - 46106373

Customers seem suspicious to front desk employee as he's trying to pay $100 for a room but with 7 different credit cards, charging a little in everyone: 'Why are you paying for a hotel if you don't even have an extra $100?'

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VIP hotel guest gets demoted after demanding discounts from employees on suites, overplaying his hand and name-dropping for no reason: ‘You'll be lucky if you still have a job by the end of this’

Giuliana Tiscioni

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new job tales from the front desk hotel employee training Workplace - 46084869

Night auditor gets frustrated about new trainee as he continues to ask the same questions over and over and does not think for himself, now he's worried about after training: 'When you are on your own, what are you going to do? Call me at home?'

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Guest reserved a room and appeared 2 days later than she should, but expected to get the room anyway: ‘The shock on her face when she was informed that no, we didn't "hold onto" her room for her was utterly priceless.’

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Hotel guest complains to front desk employee about her husband's friends knowing his room number and coming by too often, employee explains there is nothing she can do: 'She got angry and stormed off.'

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customer service hotel guest request tales from the front desk Entitled People - 46069765

Hotel guest doesn't know the difference between a request and a guarantee, so when his reservation was just a request, he made a scene because he didn't get what he wanted: 'Anytime he would get wound up again'.

hotel guest tales from the front desk hotel staff fire alarm evicted Entitled People - 46019589

Entitled guest demands a room after being kicked out of another hotel by the police for pulling the fire alarm, front desk employee denies: 'Well, obviously he was not evicted for "no reason"

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Guests don't have manners and refuse to acknowledge other guests who are in line waiting for their turn, and instead start screaming to get the front desk employee’s attention: 'Why do people think they're more important than anyone else?'

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hotel guest reservation tales from the front desk karen Customer Service - 45917701

Guest reserved two hotel rooms and then got mad when front desk employee explained she had, in fact, two rooms that she had to pay for, she's blaming the employee: 'Why didn’t you call me and ask if I really needed the second room?'

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Hotel guest accidentally books two rooms through an online booking site, then blames front desk worker for not reading her mind: 'Why did you think I needed two rooms?'

hotel guest tales from the front desk scammers do you know who i am Entitled People - 45900293

Hotel guest who isn't behaving properly says, "Do you know how I am?" and makes the front desk employee discover a scam that other employees were doing for months: 'Needless to say, both were fired a few days later.'

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customer service stealing tales from the front desk entitled customers Service Industry - 45871877

Guest tries to steal food from the hotel pantry and, when confronted, pretends that he never intended to steal and acts defensively: ‘Oh, of course I was going to pay for it.’

that escalated quickly customer service tales from the front desk male karen Entitled People - 45850373

Male Karen gets upset over the booking price and complains to the front desk, he gets denied service, so he brings an ex-cop friend to regain his room: 'Go ahead! Call the [police]! See if I care! I'm a retired officer!'

customer service hotel guest tales from the front desk hotel employee Entitled People - 45830661

Guest comes into a hotel with a reservation under his wife's name and complains he cannot access the suite without her, treats front desk employee poorly even though he's in the wrong: 'But we're married!'

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customer service tales from the front desk karens in the wild power outage Entitled People - 45814277

A Karen overreacts to a power outage, causing a huge scene and demanding food and water as she thinks it's an emergency: 'She did end up leaving a nasty review, there she ended up deleting herself after our manager replied to it.'

privacy rude customer tales from the front desk karens in the wild Entitled People - 45779205

Angry male Karen customer enters a hotel demanding to know the room number in which his family member is staying, the front desk worker denied: 'He got very angry and started saying she was the one who recommended our hotel to them.'