Oh no, if it isn't the consequences of your actions! What a surprise… NOT. Yeah, I brought back that joke. Because it truly should not be a surprise. When you do something, like flake on committed plans, then you're going to have to suffer the consequences of your actions. Funny enough, this employee was aghast when she was faced with the outcome of her actions. She no-called/no-showed for her restaurant shift. If you don't t know what that is, it's basically self-explanatory. It's when you don…

Being in charge doesn't mean you have all the answers. In fact, it often shouldn't, and this means that while you don't know the answers, you are experienced in identifying people with those answers and knowing when to differ to their better judgment. Those in petty positions of power who are unable to get their ego out of the way and accept the expertise of their subordinates are bound to end up in embarrassing situations like this one. This venue supervisor refused to accept that the experien…

Credit cards are insanely convenient. Nowadays, you don't even need to swipe your card to pay, you can just whip that little bad boy out, tap your plastic money on the terminal, and BAM, you've made a purchase. Old school folks have reluctantly accepted that everyone prefers to pay with plastic money, idealizing the old ways of counting cash and receiving change in exchange for goods or services. But with all that spare change jangling around in your pocket, wouldn't you rather...

This service tech is used to driving to jobs in different neighborhoods, but they weren't prepared for this weather. In any job, if your boss has your back, it makes your life a lot easier. However, many managers think that their employees are always trying to be sneaky or deceitful. They have no trust in their decision-making abilities…even though they presumably hired them for such qualities. This person, u/EmuExternal6244, shared a story from a snowy day on the job. As a lead service tech, t…

Sometimes you find yourself in a situation that feels so brainless, you have to pinch yourself because you can't even believe it's actually happening to you and there are actual people out there like this. When you get in a situation like this it usually involves some sort of Karen. These people are masters of entitlement and thrive on throwing tantrums, and, of course, their catchphrase is “I need to talk to the manager!” A woman on Reddit recently had an encounter with a Karen while she was j…

Usually, it's the customers Reddit loves to complain about when it comes to sharing service industry stories. That, or to vent about a manager or coworker. Rarely do we see everyone agreeing with a customer who had a poor experience, and rightfully so because these servers are usually having a rough time. However, this story gets into the nitty gritty of working with “lifer” waiters who do nothing buy judge and be unhelpful. If you've ever worked in the service industry you have probably come a…

Requiring your workers to complete work-related tasks while off the clock presents a range of moral, ethical, and legal issues. Still, it's incredibly common with different policies, making this intention incredibly overt to more subtle. At the end of the day, the design of these policies is to keep costs down, reducing labor costs by shaving off “unnecessary” time at the end of shifts, which means that workers are completing those “unnecessary” necessary tasks on their own time. A great exampl…

We often hear stories online from customers who are acting unreasonable and unruly, like what you might call a “Karen,” and we tend to take the employees narrating these stories at face value. But what about the times when the roles are reversed? What about situations where a customer is simply making a reasonable request, only to be met with a harsh response from an employee? At what point is it okay for a customer to get a little bit frustrated when their issue isn't receiving any attention f…

Usually, immoral irrationality and disrespect towards others go unpunished, making those perpetrating that behavior to be more encouraged since, well, they got away with it already. Occasionally, though, the universe will react in kind and drown them in a karmic ocean of their own making. In these instances, the world feels like it is in balance, with just deserts having been served in ample portions. Working in customer service, you'll seldom get to see this play out, with the irrational getti…

Welcome to working in fast food: Where the pay is low and the customers become your sleep paralysis demon. What is it about working in a fact food restaurant that attracts the biggest of both male and female Karens ? Do the neon signs say “entitlement welcome” or something? Yeah, yeah, it's not every customer that walks through the doors of a fast food place that is the worst, but, if you've ever worked fast food before, then you know it is a good portion of them. Just take this recent Reddit p…

When you work in customer service, you truly see all of humanity. You see the precious people who the world could use more of, and you, of course, see the Karen, the humans incapable of empathy, the “adults” whose first response is to throw an entitled tantrum. Perhaps this is how balance is kept in our world? Who knows… Recently, a hotel employee went to the subrredit r/TalesFromTheFrontDesk to share a story that could've had a very different ending. You see, when you work the front desk of a…

Two can play this game.

How much trouble is it worth going through to avoid paying for a couple of leaves of lettuce? Is it worth a run-in with the police that could possibly see you arrested and sent to prison, all because you didn't want to pay $9 for your salad after complaining about the toughness of your steak? From there, you'll be forced to plan a daring means of escape. By day, you'll see yourself unwittingly participating in and then dismantling the operations of the corrupt warden running the prison while sp…

If you have ever worked in the service industry then you know that the best part of it are your coworkers. You all trauma-bond and get super tight when you have to deal with all the Karens and entitled customers. Literally, I'll never forget having to quit my restaurant that I had all throughout college, it felt like I was breaking up with someone I still loved. But managers in restaurants know that their staff tends to come and go, so if it's a healthy workplace, they'll be excited for your ne…

'Ask and you shall receive'. These are certainly words to live by– but when we're talking about making modifications on a restaurant order, this phrase is more of a solemn warning.

Whenever you write the phrase “The customer is always right” online, there's always someone showing up to show you up in the comments to confidently proclaim that this utterance is actually a shortened version of the original phrase, “The customer is always right in matters of taste." Attributions for either version normally go to one of several pioneering and successful department store retailers who reshaped the trade in the late 1800s and publications on the retail philosophy emerge in the e…