People often wonder why booking a reservation online is cheaper than booking it in person at the front desk when you arrive, and if you haven't worked in the service industry, you most likely won't know that it actually isn't. You're gonna have to pay some online fees that weren't entirely apparent at first when you clicked on the page. Not to mention that booking through a third party is always going to cost you; if not in dollars, then in time. To put it lightly, online travel agencies are a…

All this over a screw?

Every retail or service person has learned the hard way why you don't make exceptions for customers and guests. It's always the customer you think is level-headed, sane, and “gets it” who ends up being a woefully entitled complainer, review bomber, and exceptionalist. These people will go feral on you and make your life a verifiable living hell for a few weeks until they've done the damage they're seeking and disappear into the void of their miserable existence to ruin someone else's day. The c…

Everyone should be required to work in the service industry at least once in their life. Then maybe everyone can gain a little empathy. Because the types of entitled customers that these servers, bartenders, hosts, etc. have to deal with is absolutely insane. The antiquated saying “the customer is always right” has been long gone tossed from work cultures once millennials entered the workforce—and Gen Z is only help keep it out. So why is it that every server still experiences some kind of inco…

Many people during their college years take a job to cover their expenses while they study for their eventual full-time career. For example, you don't need a 4 year degree to wait tables or deliver pizza, so you pick up this kind of service industry job while you continue your education in something that does require multiple years of education like a doctor or lawyer. Yes, that's right, even future lawyers work in service industry while they're in school (except for like rich nepo-babies..). A…

Have you ever worked for tips before? When you work a job where tips are your main source of income, that becomes the primary focus of each day capitalizing on how to get more tips. In some cheapskate states, restaurants are allowed to pay you LESS than minimum wage because it's expected that you'll be making more in tips on top of that, thus making restaurant work a minimum wage job again. * huge eye roll * As everyone knows, that's not guaranteed...

Working at a restaurant as a server on a busy night makes you rethink your life choices. Not only do you run about 15 miles back-and-fourth over the curse of the night, endlessly going from the hostess stand to the kitchen, but you're almost always treated poorly by the customers, the kitchen is raging with stress, and nobody is happy. To put it lightly, it's a war zone. One depraved server experienced the worst of the worst one evening when his restaurant was not only slammed with giant groups…

Often when we see stories online about customer service people, it's regarding the abuse they receive from customers. But, since service industry workers are people too, it should be expected that there are plenty of examples of the worker themselves being unreasonable or entitled. These stories don't fit the popular narrative, so they often don't get upvoted as frequently, getting shared less overall as a result. It's no surprise to anyone that ‘upscale’ trendy establishments can have a bit of…

There's nothing more cringey than that sinking feeling in your gut when you hear restaurant waitstaff emerging from the kitchen with a sparkling dessert in hand and a birthday song on their lips. For some, even when it's not even their birthday, this public hooplah sends them into a fight-or-flight response.

Flight attendants see the good, the bad, and the ugly. To be fair, anyone working in the service industry gets access to the entitled side of the world. This employee was working as a flight attendant at a regional airline and had enough of her usual, disgruntling encounters with a rude, entitled traveler who happened to have ties to her boss, VP Karen. One day he arrived, pompous as ever, demanding to be upgraded to business class. He didn't have a coupon, which was necessary in order to recei…

When in doubt, don't ask your Karen coworker, or so I've been told. In fact, stay as far away from her (or him, we don't discriminate against Karens around here) as you can. Sure, your team may be severely understaffed, but it's the rule of thumb, so no cheating. On top of the fact that you're overworked because of said lack of employees, you also aren't making close enough to what you should be making. Why? Because companies are greedy, bosses don't like promoting good workers, and all in all,…

There are people that are willing to go to great lengths in order to avoid paying, such as this Karen, who took advantage of an employee at a nail salon. He was just doing his job when she made an executive decision to make his life unnecessarily harder. She ignored his instructions and purposefully kept moving her hand out of the UV/LED light, so her fingernails wouldn't dry. He gently put her hand back in a couple of times, as it is his job to do so, and she lost it. She called the cops, beca…

There is no greater horror when working in service and retail than having a customer come bursting through the doors moments before closing—sometimes, as you're literally turning the key to lock them. Some people have no chill and not a lick of common sense; they really don't understand that these workers want nothing more than to go home the moment their shift is done—with every right to feel that way. This post was shared to Reddit's r/quityourbulls**t community by Reddit user u/NarutoCell, w…

This groomzilla had a mouthful to say to one of his wedding vendors. But luckily, this vendor is not new to the scene — or to cranky clients being totally demanding and insane.

It's always best to take advice from and listen to the person who knows best… and just because you're in charge doesn't automatically mean that that's you. Even the most base level of worker will know more than you about niche details and processes regarding their role. That's the reason why, when entering a new leadership position, it's always best to observe and learn before acting and making changes. There will reach a point where you need to step in and make some changes, some of which may…

There's no workplace event more heartbreaking than experiencing the sudden dissolution of a supportive and thriving workplace culture. Most workplaces that claim “they're family” are toxic… but when you actually have a team that operates like an extended family unit, it's magical and makes working—well—tolerable, at least. It's one of those “show don't tell” types of deals. If you have to tell someone what they're experiencing, it's not going to be nearly as powerful as letting someone reach th…