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service industry

'You're a terrible manager!': Karen accosts random dude after incorrectly assuming he is the restaurant's manager, gets served

'You're a terrible manager!': Karen accosts random dude after incorrectly assuming he is the restaurant's manager, gets served

It turns out we might not be very good at doing a job that isn't actually ours, and that shouldn't come as much of a surprise, except to people like this Karen who refuse to listen to you when you tell them that you don't actually work there. Sure, we've all probably mistaken a complete stranger for an employee of the establishment we're patronizing, but continuing to insist that they must work there and are doing their job poorly after being corrected is downright insane. This college student…
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'Lou was let go': Coworker gets fired, comes back to beg for free food and steal tips, gets banned

'Lou was let go': Coworker gets fired, comes back to beg for free food and steal tips, gets banned

Going back to an old job is always awkward, especially when you were fired from that job and especially when you go back to beg for free things—and especially when you go back to try and steal from your ex-coworkers' tip jar. Like, this guy actually managed to get himself demoted from line cook to customer and then managed to get himself demoted further from being a customer too. Lou really sucks, and is a In the end, it's incredibly fitting since you can't spell “lousy coworker” without “Lou.”
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'I would take my sweet time': Night-shift bakery worker who was forced to clean up everyone's mess maliciously complies, boss gets fired

'I would take my sweet time': Night-shift bakery worker who was forced to clean up everyone's mess maliciously complies, boss gets fired

This worker came with receipts. Usually, these types of things are a “he said, she said” type of scenario, where both sides state their perspectives, and the truth lies somewhere in between.
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'I would just act stupid': Diabolical fast food employee gets back at sneaky Karen customers, commenters then solve mystery of broken ice cream machines

We all know that the fast food industry is dirty in more ways than one. An obvious and well-known downfall to fast food is working for them.They are notorious for paying minimum wage and many even have their own lobbyist fighting to lower the minimum wage. It's disgusting. So most people know that working in fast food is painful to the soul. You are not only not making enough money to get by, but you are also constantly berated by Karen customers. One fast food employee found a way to entertain…
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'These were free... and you're going to complain? Come on!': Servers discuss how free things actually bring the Karen out of customers

So you think you know restaurant edict but have never worked in the service industry? HA! Don't make us laugh. You might know the basics, but there are so many things that can mark you as a crappy customer. The number one thing servers are currently discussing on Reddit? Complaining about free things. So you got a free basket of chips with salsa. Okay, so? You say, “thank you so much!” and move on. You do not complain about the chips being too salty, like the server can even fix that. You canno…
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Top Non-Money Tips Servers Get From Customers

Top Non-Money Tips Servers Get From Customers

The customer service industry is unpredictable; customers range from super kind, to average, to complete wacko human beings. Servers often encounter a variety of strange, weird, odd, and unexpected situations, some of them being the tip that people leave when they are done with their meal. Apparently, not everyone leaves 15%, or any money at all… some customers prefer to leave some pretty strange, unconventional things instead. As we have worked in the service industry, we can vouch for the fac…
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'Do not come here and dine with us'': Internet turns on business owner for mocking customers who don't tip servers, gets 1-star review bombed

'Do not come here and dine with us'': Internet turns on business owner for mocking customers that don't tip servers, gets 1-star review bombed

While it's easy to agree with the sentiment that “You shouldn't be eating out if you can't afford to tip,” the last person you want to be hearing that message from is their boss who refused to pay them a living wage in the first place.
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‘You don't get a room': Karen guest denied service after refusing to follow front desk clerk's orders

‘You don't get a room': Karen guest denied service after refusing to follow front desk clerk's orders

Working in the customer service industry, you've got to be tough as nails, as you will be constantly and consistently tested without fail. Every day you'll need more and more patience as Karen customers become less daunting, and more of a nuisance. OP was working as a front desk clerk at a hotel that was holding a very expensive, corporate event, resulting in most of the rooms being taken by said event. The last ten or so rooms were reserved by construction workers who had a contract with the h…
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'Effective immediately': Employee gets fired on the spot after giving notice to their restaurant job

'Effective immediately': Employee gets fired on the spot after giving notice to their restaurant job

Giving notice to a job is the right thing to do—when you have the right employer. Like any relationship, the working relationship is built on trust, and a strong relationship that is filled with goodwill should always be honored. But when you know that the person employing you is prone to petty fits of rage—which often include firing people on the spot with no prior warning—maybe it's best not to let this person know that you plan on leaving their business in the next few weeks. After all, they…
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'Shakers filled with parm cheese that molded': Chef gets revenge on terrible restaurant owner after they change the terms of their contract

It's often said that you should never break two rules at the same time, lest you run the risk of being caught for the more serious rule after calling attention to yourself through the less serious. You can probably find that phrased uttered in a similar fashion throughout the ages of this site. When we mention this, we're usually talking about driving with a broken headlight on your way to rob a casino with your ten closest friends. You could be pulled over on the way and have the entire heist…
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'CUT IT IN HALF!': Coffee shop Karen gets her wish after making rude demand

Fighting back the urge to laugh when an adult is having a full-blown meltdown right in front of you over basically nothing is one of the most challenging parts of working retail—but you only reach this level of reaction when you've put up with it enough times that you no longer have the ability to experience the trauma of being shouted at that you did when you first started. Not only that but—when they're making obscene demands—you have to fight every muscle in your body that wants to do precis…
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'Fire me? Have fun dealing with the FSA!': Chef unfairly fired after only 12 days, concocts plan that puts restaurant on the chopping block

When a restaurant owner keeps their place in atrocious conditions and assume their staff will keep their mouths shut about it, how can they possibly think it's okay to pull one over on any of their employees ? That's just poor planning on their part. Why would they think for one second they won't get reported? Well, that's exactly what went down with this particular restaurant. The chef had just been hired and was working hard to whip the place into shape. And it need a lot of work. There were…
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'I have no clue [why I was fired.]': Experienced barista gets inexplicably fired after first day at new job

'I have no clue [why I was fired.]': Experienced barista gets inexplicably fired after first day at new job

Starting a new job is always tough. Sure, you might have tons of knowledge and industry experience, but there's always a different way of doing the same old thing at every new organization you walk into. You might think that a square peg would always just fit into the square hole, but your new job may require you to revolve the square 360 degrees clockwise, counterclockwise, and then on a vertical axis—all before putting it in the same square hole you always did before. Sure, it may be stupid,…
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'Coming right up!': Karen foolishly demands butter chicken without spice

'Coming right up!': Karen foolishly demands butter chicken dish without spice

When the dish you order is specifically known and named for the style of spice that it uses, it would be foolish to request that dish without it. Sure, you might have meant that you just wanted it to be less spicy, but if you're going to be rude to service staff, you should be careful what you wish for and choose your words carefully. Or, how about we treat service staff with the respect that they deserve? This Karen unwisely demanded exactly this after being rude to staff during her trip to th…
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‘You didn't add the tea': Server gets cornered by customers after they demand tea, customers then demand a refund when they realize tea isn't on the menu

‘You didn't add the tea': Server gets cornered by customers after they demand tea, customers then demand a refund when they realize tea isn't on the menu

Customers often demand items that aren't on the menu, or at the very least expect servers to reinvent entire dishes catering to their own personal preferences. OP relayed the time customers physically cornered them when they were on shift at a restaurant they worked at after the customers were denied ‘tea’, as it literally wasn't on the menu. The story begins with the three customers who came to the restaurant with no prior experience in eating sushi, the dish that the restaurant excelled at. O…
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'I had a customer so awful our manager almost cried': Ranch diva customer throws Karen-level tantrum, husband still tips 35%

'I had a customer so awful our manager almost cried': Ranch diva customer throws Karen-level tantrum, husband still tips 35%

After working in customer service, you quickly come to the side fo abolishing the “customer is always right” mentality. Why? Because the customer most definitely is not always right. In fact, it becomes pretty obvious that the customer is usually very wrong. Unfortunately, many customers going into a customer service based establishment still think they can't possibly be wrong and that they need to be waited on hand and foot. God forbid you get one tiny thing wrong—if these customers had their…
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