service industry

'I swear I’m not cheap': Waiters discuss what are 'reasonable' and 'unreasonable' tipping habits in the U.S.

Elna McHilderson

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‘He threw a $100 bill at me’: Top tipping stories that capture working in customer service

Eleonora Bader

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Karen demands anchovy-less Caesar salad because of fake food allergy: 'Hold the anchovies!'

Brad Dickson

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'Babies heads are hard': Server gets tipped 40% after accidentally kicking a breakaway toddler on a busy night, chill mom proves to be down-to-earth

Jesse Kessenheimer

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‘We got a 2nd refund’: Third-party booking service and hotel screw guy out of $600 and makes his party sleep in the basement, ends up getting double the refund

Elna McHilderson

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'The best customers I've had in weeks were kids': Longtime servers share memorable moments of kids outshining the adults as ideal customers

Elna McHilderson

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'[It cost] a measly 69 cents': Karen wants a cup of ranch with her pizza, doesn't want to pay

Brad Dickson

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Police officer blocks barista's driveway, resulting in them being late to make the police captain's coffee: 'Captain proceeds to chew out that officer in front of all of his colleagues'

Brad Dickson

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Restaurant fires apprentice chef who owns all their recipes, cripples their kitchen: 'The manager clearly began to panic'

Brad Dickson

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'Take that unaware guy': Internet applauds customer of a local coffee shop who sneakily gets entitled customer on his phone to tip 25%

Elna McHilderson

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'You're closed, we don't have to pay': Karen customers refuse to pay because they stayed after closing due to eggs Benedict brouhaha

Brad Dickson

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'Is this enough to compensate?': Woman gets free parking and a $150 steak dinner after getting stuck in a 5-star hotel bathroom for an hour, hospitality professionals say she should've gotten more

Elna McHilderson

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'He wouldn't serve me': Customer instead tips their waiter's colleague after receiving hostile service

Brad Dickson

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'I can't do this anymore either': Restaurant worker quits starting mass resignation after boss's text message

Brad Dickson

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'The situation is ridiculous': Hotel bartender learns why everyone hates a certain nepo-baby coworker after a shift with them ends up in the HR office

Elna McHilderson

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'They proceeded to fire me': Server cards belligerent underaged kid in her section and kicks him out, is fired after he leaves 1-star review

Elna McHilderson

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