Having good working relationships with coworkers is important and can contribute to a thriving team and business—but it's important to know where the line is—or else it can be incredibly easy to accidentally jump across it with a two-footed leap… especially when you have no common sense about how to communicate with other people respectfully. It's not uncommon for coworkers , especially in the service industry and retail, to be incredibly close, bonded through mutual suffering and long, unforgi…

When working in the service industry it is inevitable that you will encounter a bad tipper. Whether they're old and still think 25 cents is an appropriate tip, or their entitled and think because you forgot the ice in their water, they're allowed to tip you $0. It's a mad mad world out there working as a waiter. At least in the U.S. it is. You work for barely an hourly with usually no benefits and you relay almost completely on tips. So when you get a $0 tip, that person who you just served and…

How many people working in customer service, retail, or the service industry have had to deal with this exact same scenario? The closing time was 6 pm—it's now ten after—and there are still customers in the store. You're not allowed to turn customers away—management has forbidden it—still, customers continue to pour in. This same thing happens often, and management insists that every last customer be able to order, forcing you to stay late well past scheduled closing… Yet, every time you try to…

People love tacos… and people love a deal. So, it stands to reason that people would be willing to go to extraordinary lengths in order to get a deal on some tacos. If this is a small operation, then you can't help but wonder about the ethics of this story. Restaurants and bars run these deals as “dine in only” in order to get butts in seats and mouths drinking alcoholic beverages. Restaurants don't really make much money off of food anyways. With slim margins and intensive labor requirements,…

This bakery owner kneaded a reality check, and—well… he sure got one. Trust some small business owners to think that their power over their workers is absolute and that they own and orchestrate every part of their lives. Unfortunately, in communities where jobs are scarce, this can literally be the case. Whilst traveling and working in cafes in small towns, I personally witnessed a local cafe owner, an absolute demon of a woman, torpedo the job prospects of a single mother who worked for her. A…

Yes, the schedule. The cornerstone, the Monolith, of shiftwork… Obey the schedule—lest you find yourself at odds with some angry shift manager who quotes its existence at you like scripture. Managers love a good schedule, and they also like complaining about that schedule and blaming the schedule for all of their problems—even when they're the ones who made it. If they schedule you for a shift you couldn't normally work, all of a sudden, it's “It's on the schedule,” “I've posted the schedule.”…

How many people working in customer service, retail, or the service industry have had to deal with this exact same scenario? The closing time was 6 pm—it's now ten after—and there are still customers in the store. You're not allowed to turn customers away—management has forbidden it—still, customers continue to pour in. This same thing happens often, and management insists that every last customer be able to order, forcing you to stay late well past scheduled closing… Yet, every time you try to…

When we say “Karen conundrum," we're being nice. Any situation that warrants the person to be called a Karen (and not because that is their actual name), means that the situation is one of the most annoying and tiresome situations. When you get deemed a Karen, it isn't because you look like your name might be Karen, it is because you are acting like an entitled grown child who is quite literally too old to be throwing this kind of toddler-aged tantrum. Too often do people in the service industr…

If you're hired by a client or employer to pick apart their business operations and identify inefficiencies and issues—do you give them an honest answer? Even if it's an answer that they're not going to want to hear? Even if the problem is—well… them? No one would disagree that keeping a boss or client happy is a good idea. After all, these people are paying all or part of your livelihood—and if you were to be fired or dismissed for telling them something they didn't want to hear—even if it's t…

People don't quit jobs; they quit bosses… Most of the time, at least. This saying has echoed off of the walls of this site a thousand times, and yet it remains just as true as in its first utterance. Too many jerks out there have ended up in a position of workplace authority—either by starting their own business or through the power of the Peter principle—and find themselves wondering why they can't keep staff, not realizing that the answer is looking at them in the face every morning when they…

Don't underestimate the pettiness of these fed-up workers . You'd be acting petty too if customers treated you the same way . Cashiers work so hard for so little recognition. If I was running things, all cashiers would be allowed to sit down, they'd be allowed to talk back to rude customers, and they'd all be paid at least $1 million per year. In reality, though, cashiers have to deal with the grouchiest customers one after another for minimum wage (and no sitting down either). You can only han…

The brilliance of the manager putting the sport coat on before returning to the conversation as “the owner” is something that I wish I had been able to witness with my own eyes.

Working in the service industry is one of the toughest to endure, as customers, management, and coworkers can really get under your skin. You need the patience of a sloth, the memory of an elephant, and the speed of a cheetah. Picture this: a family of eight, children sobbing whilst simultaneously drooling, parents at their wit's end just rattling off their order to you while corralling their children. Having a long list of dietary restrictions and substitutions to their order after demanding y…

Restaurants see no shortage of demands for customization and demanding customers, with the latter uttering the former with surprising frequency. Dealing with these demands from the demanding is no picnic, but learning to handle them can be. Not in the literal sense in that you're going to sit down in a nice grassy spot with a blanket, basket, some nice cheeses, a bottle of prosecco, some ripe fruit, and your favorite pal—more so in the sense that like a picnic is a pleasing and relaxing experie…

The process of preparing for an interview is immensely time-consuming and stressful for any candidate. You've already sunk considerable amounts of time into prepping your CV, writing an effective cover letter, and applying for the role—and there's likely been some back-and-forth communication between yourself and the company's HR. To have all of that done only to be blindsided and discover that the interview preparing for isn't actually an interview is—well—devastating. Instead, you're asked to…

Most people can't really say they enjoy dealing with long shifts, meh-money, and annoying customers on a daily basis… although there will always be exceptions. Serving can easily get tiring when you are forced to put a smile on your face and pretend to like the people you're serving, laughing at their dad jokes and complimenting their hideous striped t-shirts. But you don't have to do that everywhere… in fact, there are places where you can be borderline rude, and it's totally acceptable. Custo…