This restaurant brought receipts—literally, when serving this freshly-baked smackdown of a belligerent local Karen who left them a scathing review on a community group. The post got “around 300 comments,” prompting the restaurant to reply. They gathered timestamped screenshots of the encounter along with the actual receipts of the Karen's transaction in order to refute her claims and turn the tide of public discourse against her. When you seek to publicly humiliate another person or organizatio…

This deli manager is pretty fed up with her customer's repeated attempts to get free food . Everyone needs to eat, and not everyone can afford to do so. That's why there are food pantries and resources for those who need them. Some people who are having trouble making ends meet go to food pantries to stock up on basics, and then go to the grocery store to buy whatever else they can afford. But this customer seems to want free food from a grocery store… which aren't exactly known for doling out…

Some customers literally cannot wait to get their hands on the next big product release. For a certain type of consumer, having the newest tech or best-selling book or new clothing line drop is absolutely essential. When it comes to electronics, why not wait a few months to let people review the product and make sure it actually works well? For other products, however, it does make sense to try to get it as fast as possible. If you lived through the original “Harry Potter” craze of the early 20…

No one likes a know-it-all all! I know it's tempting, especially if you're a really bright person who picks up on things quickly. While working at a photo shop, u/CatDadMilhouse talked to quite a few customers who thought they knew everything there is to know about cameras and photography. In current year, almost anyone can take fantastic photographs while barely trying. You can hand your phone to a three-year-old and they can take a great picture ! There isn't much hand-holding needed when the…

In your first customer service gig, you will be shocked at how readily people manipulate and bend the truth in their favor while recounting events with what seems like complete and absolute sincerity. The first time you encounter one of these sad sob stories, your first instinct will be to do everything in your power to help them out. But the first time one of these stories starts to not quite add up, unraveling before your very eyes, you're going to end up with trust issues and not take anythi…

This retail merchandiser fell right into her manager's trap. No matter how hardworking an employee is, it just won't be enough for some bosses. But that won't stop that boss from trying to work that employee to the bone anyway! When you're trying your hardest at work, it's tempting to take both successes and failures personally. You want to do your best, and if your manager criticizes you, it can sting. This manager realized that he could push this retail merchandiser to take on way, way more t…

Demanding customers are the worst, but let's be honest, we've all probably been one at some point. Sometimes, you just need to put a little pressure and weight behind your requests in order to ensure your needs are heard through the muffled din of tedious bureaucratic process. This is true now more than ever with more and more corporations choosing to employ fewer customer service workers, relying on automated systems to weed out requests before anyone ever needs to lift a finger. Of course, by…

This reads heavily like someone chucked a prompt into an AI and just let it rip without any proofreading or comprehension of the output. Still, someone at least must have added something to the prompt along the line of “make this statement as authoritarian as possible" without understanding the direction of Everyone has encountered this customer service rep before who has handled one customer too many and is now on a warpath. Usually this types of attitude is a requirement for doctor's office r…

Providing customer service is never an easy task for a number of reasons. The hardest part is the fact that you cannot predict who you'll run into or what type of attitude they're going to have. The story below is an account of a frustrated employee. The original poster (OP), who is employed in retail, was hit with threats over a $1.63 charge. But rather than standing with OP and protecting the worker from the enraged client, management decided to stick by the client and reprimand OP for suppos…

With so much information accessible at the tips of our fingers, it's easy for anyone to think that they're an expert. Without realizing it, they're missing the context, experience, and knowledge of the framework that's used to properly define the information they think they're an authority in—all things that an actual expert would know and possess. Of course, when you're delivering a service to clients, they're going to want to do things their way. But, as the customer, it's important to know w…

Ahh, retail… a fine industry where middle manglement regularly tries to shove a dirt sandwich down your throat while whispering sweetly to you it's actually honey. The story shared in this post is a tale as old as time in retail, where management will happily tell you with a smile that the company's official policy is that the customer comes first… but that the unofficial policy is that making sure staff never claim or report overtime also comes first. So, then, what happens when you're working…

Hopefully, this story will restore your faith in humanity a bit. We can all agree that waiting in line is the worst. But what are you going to do about it? You can choose not to wait and maybe try again another time. But you can't force the employees to work faster. It's usually not their fault either, but unfortunately, they get the blame most of the time as customers need somewhere to vent their angered feelings. It's not fair, but that's what happens. In the story below, an entitled man coul…

Navigating your way through a crowded store is one of those experiences you won't soon forget, squeezing through cramped aisles between situationally unaware strangers who have made it their prerogative to move as erratically as possible. To make matters worse, you always seem to be in a hurry when this happens, and you need to get in and out as fast as possible while everyone else is moving like the walking dead. As whenever queueing—or any basic social order and decorum—is expected there's al…

We all know that managers and employers can come up with the wildest rules so that they might feel like they control their employees on the job. Even if it is simply nonsense, managers will do everything in their power to create an unpleasant working experience, all because of their own insecurities. This Reddit threat is the perfect example of this kind of micromanagement and need for control over employees. The rules that you are about to read are so ridiculous, we cannot blame you if you fee…

Finding money on the street might be one of the best feelings to ever exist in human history. No matter who you are and where you are from, there is no beating that lucky feeling of finding something that could improve your life even just by a small percentage, even just by buying yourself a cup of coffee. Of course, what I mean by ‘finding money on the street’ only applies to situations in which the money you found is unclaimed and has no way of being returned to the owner, much like what happ…

"The customer is always right" is an attitude that is purveyed throughout customer service... People will love to remind you at this point that one full attribution of the original quote is also reported as being “The customer is always right in matters of taste” meaning that or that customer service representatives should seek “to satisfy the customer regardless of whether the customer is right or wrong.” Both lend to the idea that the customer is not necessarily right about all things, just a…