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'Your adherence is non-negotiable and mandatory': Customer service rep's authoritarian emails go viral sparking discussion online

This reads heavily like someone chucked a prompt into an AI and just let it rip without any proofreading or comprehension of the output. Still, someone at least must have added something to the prompt along the line of “make this statement as authoritarian as possible" without understanding the direction of Everyone has encountered this customer service rep before who has handled one customer too many and is now on a warpath. Usually this types of attitude is a requirement for doctor's office r…
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'How many days do we have for a 45 day return?': 20+ Customer questions that were complete nonsense

'How many days do we have for a 45 day return?': 20+ Customer questions that were complete nonsense

Customer service workers , you're doing the world a favor every time you politely answer the silliest question you've ever heard. They won't train you for this in most customer-facing roles. You think that customers will more or less know what's going on… but that's not the case. In fact, it seems like many jobs just require the worker to answer the same customer questions over and over and over. Some customers are special, though. They're so confused that their questions make the workers pause…
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'I think I now have my favorite Karen story': Fast-food customer mocks the manager when she doesn't get what she wants

Every food worker has that one Karen story that they love to tell. While working in fast food service, employees are bound to encounter crabby customers daily. Customers show up at their hungriest, ready to eat ASAP. They often won't bother being polite to the employees, and if their food takes more than a minute or two, they'll start loudly complaining to everyone in earshot about it. Other people will get their food, but insist it just “isn't quite right.” Maybe they insist their fries are co…
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Employee deals with male karen who throws dirty towel at him, even though his room was cleaned during his multiple day stay

Male Karen throws his dirty towel at front desk employee because housekeepers had left for the night after a busy weekend: ‘We're short staffed’

All is fair until customers start throwing stuff at you.
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'Fine, 0% tip it is then': Tipping scandal ensues when a restaurant tries to force customers to tip by covering the ‘no tip’ option on their payment device

Here comes the Yelp review
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Karen loses it over lawn mover price after getting duped by a fake ad online: 'Your price is wrong! These are $9.95!'

Karen loses it over lawn mover price after getting duped by a false ad online: 'Your price is wrong! These are $9.95!'

Don't trust everything you come across online, folks! This male Karen customer did not comprehend that the obviously false advertisement he saw for a lawn mower on social media was, well, not real. We trust the Redditor in this scenario when they claim that this was a poorly Photoshopped ad for a $9.95 lawn mower when in reality, the lawn mowers they were selling at the store cost upwards of $200. Like any entitled customer when they are not given what they want, this Karen lost it. In fact, it…
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''Turn my service off RIGHT NOW'... Ok': Customer service agent uses malicious compliance to force the hand of a money-grubbing customer, proving a point with one fell swoop

The arrogant customer in our next story who tried to swindle his customer service rep over the phone, money-grubbing for an extra $200 credit on his Internet bill. But for the working man struggling to keep his cool over the phone, this customer presented a particularly satisfying opportunity for malicious compliance that only comes once every blue moon.
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26 work posts for the employees who need a meme break to get through the workday (July 3, 2024)

Well, we're at work. Now what? Faced with a daunting pile of tasks on our desks, we find ourselves procrastinating, desperate to do anything else to delay our responsibilities. It's a familiar scenario: you sit down on a Monday morning to tackle that project or report, but somehow, you end up scrolling through anything but work. The clock ticks and your to-do list remains untouched, growing more intimidating by the minute. But what if you could transform this procrastination into a brief, refre…
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30+ People share the biggest public tantrums they've witnessed from adults: 'She actually stamped her foot and said we had ruined her Christmas'

Working retail gives you a fantastic seat center stage to bear witness to some of the most incredible performances, teeth-gritting rage complete with bulging temples and flying saliva—unfortunately, this show requires audience participation, and the rage is almost always directed at you… Never mind the fact that you're just a lowly cashier, literally the lowest ranking member in the organization… you're going to be the one to suffer the full wrath of their immature and impotent frenzy. The biza…
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'Want us to stop calling? Absolutely': Fed-up call center worker gets even with impolite customer

'Want us to stop calling? Absolutely': Fed-up call center worker gets even with impolite customer

This call center worker is fed up. You can just tell that they've absolutely had enough of their job by the way they're talking to customers. Although this story doesn't come from the r/AmItheA****** subreddit, people on the interwebs had some strong opinions about this story. U/tharealmouse shared a tale that happened while they were working at a call center and had to deal with an impolite customer. Why was that customer not being polite? She didn't want to talk to someone on the phone (under…
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‘Just because you’re on hold doesn’t mean we can’t hear you’: Employees share insightful industry hacks that customers aren't supposed to know

‘Just because you’re on hold doesn’t mean we can’t hear you’: Employees share insightful industry hacks that customers aren't supposed to know

When you start working in a new industry that you never worked in before, you inevitably begin learning how those industries actually work, and how little you knew about it as a customer. It is surprising how much information companies try to keep from their customers even though that information can often be extremely beneficial for them and sometimes even life-changing. That is why, once one starts working in a new industry and learns some tricks and hacks, they should share that information…
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Client demands their contract be serviced by worker's in an office, get footed with a hefty bill for remote workers' increased compensation and time: 'Turns out the contract was very clearly written and the client had to pay'

When making demands from someone who you're paying to provide you with a service, you'd do well to be certain that you know what those terms are. See, industries that work for clients on a contract basis have a habit of not notifying you that your additional requests will be incurring additional charges once the original terms of the agreement have already been agreed to. And why would they? You've already agreed to them, so it's fair to assume you already know the cost of what you're requestin…
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29 work posts for the employees who need a meme break to get through the workday

It's been a long day, and it's only the beginning of the week. There's no way bosses can expect their employees to maintain undivided attention all day long while still expecting them to produce top-notch work. Everyone needs a break once in a while. Whether you're having lunch in the break room, hiding in the bathroom, or tucked away in your cubicle, you need to recharge to get through the rest of the day. So why not recharge in the best way possible? Take a little meme break.
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'I'm surprised we didn't all quit that day': 20+ Fast food workers share what happened on their worst day of work

'I'm surprised we didn't all quit that day': 20+ Fast food workers share what happened on their worst day of work

When you're working in fast food, not a day goes by without some kind of customer shenanigans . You can head into work in the most peaceful mood, ready to do your best and provide quality customer service, and yet by the end of your shift, the customers will have sapped all of your patience. That's because a lot of fast food customers have the attitude that their order is the most important thing in the whole world. I know, they're hungry, but it's more than hunger: entitlement will have them g…
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Customer insists flooring installer does it their way, gets exactly what they asked for: 'I got paid to remove the work that I just got paid to install so I can get paid to install it again'

With so much information accessible at the tips of our fingers, it's easy for anyone to think that they're an expert. Without realizing it, they're missing the context, experience, and knowledge of the framework that's used to properly define the information they think they're an authority in—all things that an actual expert would know and possess. Of course, when you're delivering a service to clients, they're going to want to do things their way. But, as the customer, it's important to know w…
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'I completely ignored the fact that most of their table is now taken over with little dishes of ranch': Impatient customer asks 4 workers for more ranch, petty server maliciously compiles

Servers have to deal with it all. Mainly irritated customers. Whether it's dinner rush, the kitchen is backed up, or you are dealing with a Karen customer, you have to know how to maintain your composure, even in the most ridiculous of situations. In this story, a server is dealing with an impatient customer who wants more ranch (why is it always ranch?). The server heard his request the first time but still had multiple other tables to check on. She had a system going, and she'd get the impa...
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