With so much information accessible at the tips of our fingers, it's easy for anyone to think that they're an expert. Without realizing it, they're missing the context, experience, and knowledge of the framework that's used to properly define the information they think they're an authority in—all things that an actual expert would know and possess. Of course, when you're delivering a service to clients, they're going to want to do things their way. But, as the customer, it's important to know w…