She swears up and down that “no other hotel has EVER had a problem” with her using a credit card that doesn't match her identity.

No one likes a know-it-all all! I know it's tempting, especially if you're a really bright person who picks up on things quickly. While working at a photo shop, u/CatDadMilhouse talked to quite a few customers who thought they knew everything there is to know about cameras and photography. In current year, almost anyone can take fantastic photographs while barely trying. You can hand your phone to a three-year-old and they can take a great picture ! There isn't much hand-holding needed when the…

In your first customer service gig, you will be shocked at how readily people manipulate and bend the truth in their favor while recounting events with what seems like complete and absolute sincerity. The first time you encounter one of these sad sob stories, your first instinct will be to do everything in your power to help them out. But the first time one of these stories starts to not quite add up, unraveling before your very eyes, you're going to end up with trust issues and not take anythi…

Nobody is exempt from paying off their debts.

This is every customer service rep's worst nightmare. Working the phone lines in customer service is not for the weak. You have angry customers calling in all the time. Maybe it's because it's not handled face-to-face, but customers can be bold over the phone. There are a lot of people who call in to complain and get free stuff from the company, too. This Karen actually didn't call to complain, but it turned into a full rage fit after the employee tried to transfer her call. We all have been th…

What did Halloween ever do to you, Karen?

This person has a few questions for their local deli . After working there for five years, they've seen a thing or two at that location. You really get to know the in and outs of a restaurant after working there for so long. In fact, u/medlabcriseshotline had worked there long enough to know that there was a bit of misleading advertising going on at the place. The original poster is curious about how much of the food prep process needs to be done in-house to be considered “homemade." There aren…

Movie theater etiquette can be quite divisive. A lot of movie-goers appreciate a quiet theater. But then, the general public enters. Some people clearly do not want to be at the movie at all, and they show this by being on their phones for the entire run time. Some people bring their kids, who insist on using their iPads or running up and down the aisles. And then sometimes groups of teens come into the movie, and since they're just kids, they don't really care about the movie experience of the…

Whoops… these waiters mixed up their words a little bit! It happens to all of us now and again: we mean to say one thing, then think of something else to say, and then combine the two to make one dumb phrase. It's like that scene in Mean Girls when Cady tries to say “great” and then “cool” and ends up with “grool.” Except that these people were waiters, and they were talking to their customers when they made their mistakes. Unlike other service jobs, waiters work for tips from their customers,…

Demanding customers are the worst, but let's be honest, we've all probably been one at some point. Sometimes, you just need to put a little pressure and weight behind your requests in order to ensure your needs are heard through the muffled din of tedious bureaucratic process. This is true now more than ever with more and more corporations choosing to employ fewer customer service workers, relying on automated systems to weed out requests before anyone ever needs to lift a finger. Of course, by…

When you have pets or a lot of plants, or just generally want to make sure that there's someone there watching your things, you might call upon a house sitter. Usually this person will gladly take the chance to live in your place, even just to have a “staycation” away from their normal living arrangements. More recently, there have even been people chaining together these types of arrangements in order to live rent free for a period of time.

Giving your overworked employees even more work: what could possibly go wrong? This person, u/TheMightyGalah, found out exactly what happens, but they were glad to watch their boss get her comeuppance. Good managers will be beloved by their team. You can tell when someone's an exceptional supervisor by the way their team talks about them: do they dread that manager seeing their work and results, or do they look to the manager for support and help? Some managers don't really manage much at all.…

Why is the kids menu always the best? There should not be an age restriction for eating tater tots, chicken tenders, and pigs in a blanket. Those are objectively great-tasting dishes that all humans are entitled to enjoy, and yet, in this instance , we have a coffee shop that denied service to an adult customer simply because he wanted an item on the kids menu. Look, one might assume that there are more important issues than a 29-year-old adult getting denied the right to a bagel because of his…

This reads heavily like someone chucked a prompt into an AI and just let it rip without any proofreading or comprehension of the output. Still, someone at least must have added something to the prompt along the line of “make this statement as authoritarian as possible" without understanding the direction of Everyone has encountered this customer service rep before who has handled one customer too many and is now on a warpath. Usually this types of attitude is a requirement for doctor's office r…

Customer service workers , you're doing the world a favor every time you politely answer the silliest question you've ever heard. They won't train you for this in most customer-facing roles. You think that customers will more or less know what's going on… but that's not the case. In fact, it seems like many jobs just require the worker to answer the same customer questions over and over and over. Some customers are special, though. They're so confused that their questions make the workers pause…

Every food worker has that one Karen story that they love to tell. While working in fast food service, employees are bound to encounter crabby customers daily. Customers show up at their hungriest, ready to eat ASAP. They often won't bother being polite to the employees, and if their food takes more than a minute or two, they'll start loudly complaining to everyone in earshot about it. Other people will get their food, but insist it just “isn't quite right.” Maybe they insist their fries are co…