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customers

'She messed with the wrong student; she never complained again': Barista student schools Karen customer after one too many coffee ‘remakes’

'She messed with the wrong student; she never complained again': Barista student schools Karen customer after one too many coffee ‘remakes’

Working in customer service, hospitality, retail, or any other field that requires you to have human interaction with Karens on a daily basis, gives you a strong backbone you never asked for, and bucketloads of apathy. At first, you feel like a failure when a customer screams at you, demanding a free refill because your coffee tastes like the back of a dump truck. You realize it's ridiculous that a total stranger has the power to make you feel like a blundering fool, all over a cup of coffee. E…
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'Dropped 24 crème brûlée [dishes] at the last step of a staircase': 25+ Chefs discuss the biggest mistakes they've ever made in the kitchen

'Dropped 24 crème brûlée [dishes] at the last step of a staircase': 25+ Chefs discuss the biggest mistakes they've ever made in the kitchen

No one's perfect at their job, mistakes do happen. When you're a chef, however, any cooking mistake is going to effect a lot of dishes, and therefore a lot of customers! Chefs, bakers, and waiters gathered to share their funniest stories of food prep gone wrong, and the results are eye-opening and hilarious. It's a good look at the behind the scenes life of a restaurant. I never thought about what might happen if you had to make 40 pecan and pumpkin pies , and then burnt them all! It's a major…
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'I will destroy your business': Ultra-entitled customer pitches a fit over wooly blanket prices, gets roasted by crocheter

'I will destroy your business': Ultra-entitled customer pitches a fit over wooly blanket prices, gets roasted by crocheter

“The customer is always right,” as the old saying goes. Umm, disagree - the customer is often wrong.
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'Maybe not too much for you.' Hibachi chef and family team up to defeat an unruly Karen

If you read the original poster's title as ‘Hitachi Fun’ instead of ‘Hibachi Fun,’ like me, you were expecting a very different thread.
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'I'm a big fan of Gatorade': Entitled dude buys every bottle of red Gatorade from a shop and refuses to relinquish a single ounce

Taking everything and leaving nothing—that's generally a good sign that you're in the wrong. Operating at extreme ends of social behavior and acting in ways that speak to these extremes is going to rub a lot of people the wrong way—regardless of your belief or justification. As has been said a hundred times: We're all the heroes of our own stories. Everyone has a justification for their actions in their mind for why they've done or said something, even if everyone else is telling them that they…
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My sister works for a small restaurant in the area as a server. They charged her $200 for a dine and dash

'They charged her $200': Server saddled with dine and dasher's entire bill in viral thread, internet outraged

One of the (few) benefits of not operating your own business, and instead working for someone else's, is that you take on none of the risks of the business — isn't that the sole reason why businesses and executive management justify keeping so much of the profits?
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'Did I stutter': Biker dude wants a coffee with no coffee, gets his wish

If you're going to be this confidently incorrect about something and then be rude when the person who knows what they're talking about tries to correct your mistake—you deserve whatever is coming to you. In this case, what's coming to you is a horrifically inconsumable sugary drink of the likes your tastebuds have never encountered before. When working in customer service, you end up dealing with these people quite often. Over time, instead of bending over backward to correct their mistakes (ge…
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'We've decided we can't meet your expectations': Unreasonable haggler who demands a $3,000 discount hassles car dealers

“Tom was a royal PITA from the start,” lamented a fed-up car dealer, sharing the story of a nightmare customer.
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'She's the biggest cliché': Woman wants phone refunded, but refuses to cooperate with staff

'She's the biggest cliché': Woman wants phone refunded, but refuses to cooperate with staff

When this woman's phone memory filled up, she knew exactly where to go — back to the store she bought her phone from. Customers are usually convinced that they're correct, and that they know exactly what they're doing. So then the employee, who does this all day every day, is at the mercy of the customer, who is utterly unflappable. It's not fair to these retail workers , and of course, this happens in every industry. This employee shared their story to r/talesfromretail about a woman who showe…
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'We've decided we can't meet your expectations': Dealership deals with an entitled customer

Dealing with a demanding customer can be a nightmare—ask anyone in customer service. It's not as straightforward as you might think either—the more you bend and break for them, giving in to their demands, the more they will ask for in return. It's like a lion attacking a herd of wildebeest; the hunter can sense the weakness, and showing any will make you a greater target. Plus, if you actually manage to close a sale with these people, there is an infinitely greater chance that they will become…
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'Apparently she thinks knowing this allows me to hack her': Karen insists custom computer guy is trying to hack her and her child

When you deal with customers, no matter how big or small your operation is, there's the inevitable risk that, at some point, you'll stray across an unreasonable one. It's incredibly likely that your experience with this someone with culminate with them blaming you for problems and unhappiness of their own making while gesturing wildly in a manner reminiscent of a wacky waving inflatable arm-flailing tube man—just to be sure they've gotten their point across. If the experience doesn't end in an…
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'She [...] told my mom [...] the milk would taste better anyways': Barista repeatedly gets an order wrong and refuses to use the correct milk

It can be incredibly frustrating when you repeatedly ask someone to do something, only for it to remain still undone or incorrectly finished… (or so my girlfriend tells me, at least.) Most of us will also agree that an incorrect or ruined food or drink order can ruin the one thing that was going to be great about your day. Now, most of us will probably be too diffident to do or say anything about our spoiled beverage, instead be resigned to our cup of overheated milk that has just the slightest…
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'I work for my dad': Customer tries to name-drop owner to strong-arm cashier, cashier is owner's son

Anyone who has worked retail or otherwise dealt with customers knows all too well that customers generally will try anything and everything to get their way. This includes (but is not limited to) quoting irrelevant pieces of legislation, being generally aggressive, hurling insults, demanding a manager, and name-dropping the owner (or some other executive.) In the case of name-dropping, if you actually bother to bother the person whose name is being dropped, they'll usually have no idea who the…
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'We closed [three] hours ago': Server lets couple on first date stay late, learns the hard way that they're woefully entitlted

Every retail or service person has learned the hard way why you don't make exceptions for customers and guests. It's always the customer you think is level-headed, sane, and “gets it” who ends up being a woefully entitled complainer, review bomber, and exceptionalist. These people will go feral on you and make your life a verifiable living hell for a few weeks until they've done the damage they're seeking and disappear into the void of their miserable existence to ruin someone else's day. The c…
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30 Customer Service Fails For Servers and Retail Workers Everywhere

30 Customer Service Fails For Servers and Retail Workers Everywhere

It’s quite possible that servers and retail workers have dealt with more unhinged behavior than just about anyone else on the planet. Sure, you might say, “But what about therapists? Don’t they deal with a wide range of behavior from their clients?” Certainly, but in comparison with these brave souls? Nope! We’re pretty sure that even therapists and psychiatrists have nothing on folks in the retail and service industries. Just think about it for a moment: all the entitled Karens, all the annoyi…
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'CAN YOU.. READ..?': Merchandizer shuts down annoying dumbfounded customer

Once upon a time, my second job ever was as a merchandizer (vendor) for an unnamed beer company TM . At the ripe age of eighteen, I'd travel around from site to site in a barely functioning van, ensuring that our product was better stocked and more nicely presented than our competitors. I was somebody finally doing something on my own without an adult breathing down my neck and, with a fairly rural route, I spent a significant chunk of time driving and reflecting on whatever thoughts an eightee…
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