We're a fan of any story where a rude customer fails to get away with being miserable to a retail employee who's done nothing wrong. We're also fans of surprises and drama where people get super pissed, double-down and make even bigger asses of themselves. For a strikingly similar story where a customer bad-mouthed an employee in a different language before having the tables turned, check this out.
customers
"The customer is always right", they said. No, no they're not. Sometimes they are impossibly far from being right. Sometimes they are buried deep in a rabbit's hole of their own stubborn self-encouraged delusion. The following Twitter thread celebrates the times the customers were wrong, and actually forced to confront that fact.
If you're feeling like more customer service content, check out these memes that capture the soul-grinding struggle of working retail, here!
Lord help the customer service representative who has to deal with the customer who thinks they're always right. These stories are a mixed bag. Sometimes the insane customer gets their comeuppance, and sometimes they just benefit from their frustrating behavior. If you wanted to read more manager stories, then here you go.
Sometimes testy customers push employees past their breaking limits, and petty acts occur. As long as the employees are at peace with these modern times and the fiery (delusional) Yelp reviews that can come of their actions; well, then f**k it.
Sweet, could be a stretch here, but the point is that this customer service rep. stepped up in a helpful way, when they encountered a dissatisfied customer, who didn't get that good 'ol watermelon rancher they were looking for. And helpfulness is a whole different kind of sweet. Good on them.
There's no amount of training that can prepare someone for these kinds of requests. Nothing like some clueless customers with shameless demands to remind you just how weird people can get.
