customers

Customer in gas station calls company policies 'childish', so the cashier manages to give it back to the guy, making him call himself 'childish': 'Jeez, some people are dumb'

Giuliana Tiscioni

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Print shop manager removes ‘Customer Approval’ status to make production numbers look better, only to create more confusion and slow down the entire process: ‘It undermines customer confidence’

Cata Holmes

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Ohio theater bartender threatens to kick out paying customer because he assumes they won’t tip: ‘TO BE CLEAR! I was intending on tipping him’

Etai Eshet

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Hardware store employees leave customers mid-sale to comply with boss's strict lunch break schedule, until HR gets involved: ‘He had gotten in trouble’

Bar Mor Hazut

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Business owner shames customer for not tipping on $500 microblading service: 'I have always been taught you don’t tip the owner of a business.'

Emmy Pratt

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MA Artist discovers a print shop selling copies of his illustration after he paid them for 25 prints, claiming that the fact he sent the file granted them permission: ‘[They] cropped closely enough that my small signature is missing’

Etai Eshet

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Massage client gets upset after therapist follows her exact orders, accuses her of a lack of customer service, therapist smiles: ‘The session is paid for already’

Bar Mor Hazut

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Woman spends around $500 worth of decorations from store but is followed by employee, resulting in her returning everything she bought: ‘They said that this would look bad on the store for having a massive return. I reiterated that's the consequences’

Olivia Arocena

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‘What is a secret about the industry that you work in that customers shouldn’t know?’: Employees share the secrets that nobody knows about the industry they work in, and that would change the customer experience completely.

María Cetra

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Barista demands an extra $7 tip for a coffee correction because she had to “re-craft” it by adding milk, even though the customer already paid and tipped for the original drink

Etai Eshet

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Tattoo shop disrespects a customer’s time by scheduling an appointment, then making them wait two more hours, until they finally leave: ‘I had an appointment, and YOU didn't honour it’

Giuliana Tiscioni

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Restaurant server maliciously complies with disrespectful people’s crazy demands, gives them exactly what they ask for, and they still complain: ‘She never gets in trouble’

Giuliana Tiscioni

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‘[She said] I was lazy and acting tired’: Massage therapist enforces a no-overtime policy with an entitled client, she responds with a texting tantrum and gets herself blocked

Etai Eshet

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Is it an obligation to tip on percentage? People discuss tipping culture around the world, some people get it, others criticize it completely: 'Pretty soon someone's going to ask for a tip just for handing me a receipt.'

María Cetra

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Retail manager yells at employee in front of customers for trying to explain to her how to change a price in the system: ‘You completely threw me under the bus’

Bar Mor Hazut

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‘Some customers make your job easier. Carol wasn’t one of them’: Pool cleaner’s difficult client Carol demands he vacuum her leaf-covered patio with a pool vacuum, then makes him assemble a pressure washer for free

Etai Eshet

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