customers

Woman spends around $500 worth of decorations from store but is followed by employee, resulting in her returning everything she bought: ‘They said that this would look bad on the store for having a massive return. I reiterated that's the consequences’

Olivia Arocena

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‘What is a secret about the industry that you work in that customers shouldn’t know?’: Employees share the secrets that nobody knows about the industry they work in, and that would change the customer experience completely.

María Cetra

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Barista demands an extra $7 tip for a coffee correction because she had to “re-craft” it by adding milk, even though the customer already paid and tipped for the original drink

Etai Eshet

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Tattoo shop disrespects a customer’s time by scheduling an appointment, then making them wait two more hours, until they finally leave: ‘I had an appointment, and YOU didn't honour it’

Giuliana Tiscioni

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Restaurant server maliciously complies with disrespectful people’s crazy demands, gives them exactly what they ask for, and they still complain: ‘She never gets in trouble’

Giuliana Tiscioni

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‘[She said] I was lazy and acting tired’: Massage therapist enforces a no-overtime policy with an entitled client, she responds with a texting tantrum and gets herself blocked

Etai Eshet

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Is it an obligation to tip on percentage? People discuss tipping culture around the world, some people get it, others criticize it completely: 'Pretty soon someone's going to ask for a tip just for handing me a receipt.'

María Cetra

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Retail manager yells at employee in front of customers for trying to explain to her how to change a price in the system: ‘You completely threw me under the bus’

Bar Mor Hazut

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‘Some customers make your job easier. Carol wasn’t one of them’: Pool cleaner’s difficult client Carol demands he vacuum her leaf-covered patio with a pool vacuum, then makes him assemble a pressure washer for free

Etai Eshet

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Tour guide refuses to delay tour after late guest calls to demand the group wait an hour for them: ‘Can’t you just ask people if they mind waiting?’

Bar Mor Hazut

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Bank teller refuses to help client, leading client to email every “important-sounding” staff member about the issue, the problem is fixed immediately: ‘Was told there was nothing the bank could do’

Bar Mor Hazut

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Man calls every seemingly important person from a bank to help him resolve a supposedly unsolvable issue: '15 people in total. I explained my situation and included a screenshot of my outgoing calls'

Olivia Arocena

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Seller refuses to refund after letting entitled buyer test-run a fully working stove, watches her drop and drag it on concrete, and slam it in her hatchback while loading: ‘I got nasty messages from her’

Etai Eshet

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Drive-thru employee demands customer park in handicapped spot while they wait for their order, customer firmly refuses: ‘Not in the handicap spot’

Bar Mor Hazut

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Doctor on call forced to dine and dash after server refuses to give her the check, leading restaurant manager to deduct the bill from server's wage: ‘You aren't special’

Bar Mor Hazut

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Georgia-based storage facility mistakenly auctions off customer's entire unit due to "system error," customer pursues legal action after losing $5,000 worth of valuables

Ben Weiss

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