customer service

borders,customer service,Hall of Fame,list,sign
By Unknown
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When stores are about to go out of business, they offer that rare environment where you can hear what employees in the service sector think about you, the customer, even while they're still working. It's like the difference between studying chimpanzee behavior in a zoo and actually going to the rainforest to live with them, Goodall-style. It's a total win.

~OLJ

work customer service science New Zealand Firm is Developing the Worst Customer Ever
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The Touchpoint Group in New Zealand is developing artificial intelligence using two years worth of angry customer calls from four Australian banks. The goal is to help companies find the best way to deal with customer complaints by creating a training platform that can simulate responses to customer service techniques. We can only hope that this will result in better customer service and not an angry, profane computer overlord who decides to destroy all the banks in Australia. 

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