Now THAT'S Customer Service!

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Going the extra mile.

It's like a reverse Captcha code!

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New Zealand Firm is Developing the Worst Customer Ever

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The Touchpoint Group in New Zealand is developing artificial intelligence using two years worth of angry customer calls from four Australian banks. The goal is to help companies find the best way to deal with customer complaints by creating a training platform that can simulate responses to customer service techniques. We can only hope that this will result in better customer service and not an angry, profane computer overlord who decides to destroy all the banks in Australia. 

I Guess We Can File This Under "Unsatisfied Customer"

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Comcast: the world's biggest sex toy.

~OLJ

I'm Willing to Bet the Latter

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If his headphones are in while you're serving him, then it's both.

Some Customers Are Hard to Please

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Infuriating Service Call of the Day: Comcast Cancellation Request Gone Wrong

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The sad thing is that this is already 10 minutes into the conversation according to the caller:

This recording picks up roughly 10 minutes into the call, whereby my wife and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep's repeated question -- it was clear the only sufficient answer was "Okay, please don't disconnect our service after all.").