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Enraged Bride Live-Tweets Terrible Customer Service from W Hotel on the Night of Her Honeymoon

W Hotel sure has a funny way of maintaining that supposed 4-star rating. The way they treat this newlywed couple managed to bring tears to strangers' eyes too.

customer service twitter bride marriage hotel FAIL live tweet angry
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When stores are about to go out of business, they offer that rare environment where you can hear what employees in the service sector think about you, the customer, even while they're still working. It's like the difference between studying chimpanzee behavior in a zoo and actually going to the rainforest to live with them, Goodall-style. It's a total win.

~OLJ