When stores are about to go out of business, they offer that rare environment where you can hear what employees in the service sector think about you, the customer, even while they're still working. It's like the difference between studying chimpanzee behavior in a zoo and actually going to the rainforest to live with them, Goodall-style. It's a total win.
~OLJ
It's no question that employees are wary of customers. Most customers are fine, but the few who love to put retail workers in precarious positions are the kind of folks who will never be forgotten. For one that ended with more justice, here's a lying Karen that got decimated by the owner's response.
You know what's even worse? Cashier's that correct your grammar. GOD Shannon I KNOW the apostrophe doesn't go there. Lay OFF, woman.
~OLJ
If there's one thing that seems glaringly obvious in these stories of weird days on the job for Walmart employees, it's that there's pretty much never a normal day on the job when you're working at Walmart. Also, people really need to stop using Walmart aisles as their own personal bathrooms.
Wes Metcalfe posted a complaint on the wall of the Facebook page of British supermarket Tesco about finding a dead worm in a cucumber.
The complaint spiraled out of control and included Oasis covers, a funeral, and some of the best damn customer service in the history of the planet.
If Rob from Customer Care doesn't get a promotion/raise/bonus out of this, I will have officially lost all faith in humanity.
RIP William
hilarious series of comics called "Customer Service Wolf" perfectly shows the reality of a customer service officer.
The Touchpoint Group in New Zealand is developing artificial intelligence using two years worth of angry customer calls from four Australian banks. The goal is to help companies find the best way to deal with customer complaints by creating a training platform that can simulate responses to customer service techniques. We can only hope that this will result in better customer service and not an angry, profane computer overlord who decides to destroy all the banks in Australia.
So what's "dedicatio" anyway? It sounds like something Harry Potter would say when he wants to cast a spell that turns an incorrigibly naughty rat into a Bertie Bott bean or something.
Gotta love a manager with a sense of humor to match their intolerance for idiotic customers. Employees have dealt with some ridiculous customer demands, having to debase themselves for the flawed and almighty " customer is always right" mentality. Here's another one where a customer weaponized a tip jar to defeat a Karen.
