Via DontFlex
customer service
Via Digital Trends
The Touchpoint Group in New Zealand is developing artificial intelligence using two years worth of angry customer calls from four Australian banks. The goal is to help companies find the best way to deal with customer complaints by creating a training platform that can simulate responses to customer service techniques. We can only hope that this will result in better customer service and not an angry, profane computer overlord who decides to destroy all the banks in Australia.
We're not sure what kind of person tries to spray paint a four hundred dollar vase, but it makes sense that it's the same kind of person who demands that the store she bought it from pay for her mistake. We're kind of hoping this customer is lying about the whole thing in order to defraud the store, but given the stupid-ass customers we've dealt with in our own lives, she's probably telling the idiotic truth. For a triumphant story of an employee who actually gave an awful customer a piece of their mind, check out this cashier who told off a Karen and lived.
By Unknown
Apologies in advance to all the Daves of the world.
