These coworkers are at an impasse, it would seem. In some workplaces, peoples' competitive nature can be a positive. When employees are competing to gain clients or meet a financial target, that can make the bonds between workers stronger. It helps to grow camaraderie, and a sense of purpose as you work those same 40 hours each week. Other offices have a different dynamic: employees start to work against each other. This can happen for numerous reasons---for example, having a toxic boss breathi…

This boss claimed to be “old school,” but in reality, he was just creating a toxic work environment. You'll probably encounter toxic bosses at some point in your career. You'd think to be a manager, you'd have to prove your communication skills are on point. But no. Instead, this boss manages to make every conversation and task as arduous as possible.

Ahh… the holiday season, a time of year best spent with family and loved ones over incredible meals and through the sharing of thoughtful gifts. With images of bright, cheery, rosy-cheeked faces, Christmas lights, and decorations—maybe a little snow and mistletoe—it's a joyful time intended to bring out the human spirit, gratitude, and goodwill. Well, it should be no surprise to any of us that these optimistic ideas don’t meld well with workplaces. Stark grey walls with hard, cheap furniture. G…

We've all run into the frustration of trying to reserve a room at a good rate, only for the hotel to be completely booked on the dates you wanted. It's a bummer for sure, but it's not the end of the world. You booked too late, so you need to find other accommodations. But would you book a room that's too small to accommodate your party and expect an upgrade upon check-in? Free of charge? Well, that's precisely what this Karen thought would happen.

Did you know that the kids these days are referring to the 90s as the “late 1900s"? If that sentence made you want to check your scalp for gray hairs, you're not alone. Aging happens to every living being, and there's nothing we can do about it. We're just along for the ride as trends change and lingo transforms. It's like that saying about how the past is a foreign country. We had less tech back then, and everything was different. In school, our teachers assured us that we'd need to know how t…

Rudeness doesn't get you very far in the customer service world. As someone who used to answer phones to help out my company's customers, the ones who opened the call with raw fury rarely saw me go above and beyond to help them. Nobody wants to go out of their way to help someone who's going to act like a meany pants.

Isn't it funny when managers try to act like the know what they're doing but it's actually painfully obvious that they have NO idea and they are just talking as a power move? It's so comical and, honestly, sad. If you're a clueless manager, let me let you in a on a little secret: nobody cares that you're in charge, they care about getting their job done efficiently and acting their wages. So, as a quick PSA to managers, stop making it about you being high up on the executive ladder, we all know…

There was a time when being fired was something to be ashamed of, but these days, companies love to hire and fire expeditiously. It's almost a rite of passage for those who work in retail or fast food. And if it doesn't happen to you, it'll certainly happen to one of your coworkers. The thing about customer service jobs is that you unfortunately have to serve customers, a lot of whom have no intentions of ever treating employees with respect. You're supposed to brush off their repeated insults,…

This pool salesman has been on the job long enough to know that some customers can't be convinced to buy the products they need. Customers often like to think they know everything about a product just because they own it. In this case, the owner of a pool was pretty sure he knew everything he needed to know about his swimming pool. How hard could it be to maintain one little pool? All you have to do is fill it and empty it seasonally, and put in some chlorine or salt. Right? Surely there's noth…

Let's be honest: Missing out on a job in the last round of the interview can be tough, especially when you're desperate for a job… but if a prospective employer is using tactics like this, you probably didn't want to work there anyway. No honest hiring manager wants to waste their own time and spend more time recruiting than they have to.

What would we ever do without receptionists ? These people keep the world running by doing all the organization and planning that keeps businesses afloat. CEOs and CFOs get the fancy titles and get to spend their time taking clients to glamorous lunches. They aren't the ones truly running the company, though. They may have the look of a person in power, but you know who's really in charge? The person who unlocks the doors each morning, keeps the office full of food and coffee, handles phone cal…

No workplace or school is without some drama, and we've got our popcorn buckets ready as we read these stories. Gossipy places aren't always the nicest to work at, but there will be some great stories. A little bit of drama can spice up any boring Thursday afternoon. Whether it's two coworkers who can't agree on the heat, or the entire office waiting for someone to have a meeting with HR, it certainly breaks up the monotony. I'm fascinated with the story of the office where no one could agree o…

Look, by nature, the interview process is going to require jumping through hoops and putting a little bit of yourself out there—and it's a lot like dating in that respect. The whole thing may seem like an unnecessary performance, but like with a first date, the idea is that setting a basic social exchange with some universal ground rules in place allows each party to assess the other party and decide whether there is any compatibility for proceeding further.

Interns are allowed to make mistakes over and over and over again. It's kind of just part of the job. As a young person in college, you want to get some valuable experience in your career field with an internship. But since you are still in college, and have probably never worked in an office setting before, you're just bound to mess things up. At least at this point in your not-yet-existing career, you're allowed to make a few mistakes in the name of learning and gaining experience. This perso…

There's one in every office. Each business place has that one person who everyone else gives a side-eye to. They probably have some kind of personality quirk that irritates everyone. But it's the kind of thing that you can't go to HR for, because what is HR going to do about issues like “Tina is always breathing too loudly” or “Jack has been heating up three meals a day in the microwave and he lets the microwave count down to the beep each time”? These are minor issues, and we all have to live…

In the world of client service, there's a common belief: go to any length—great lengths—to keep all clients satisfied, under contract, and coming back for more. Most managers frown deeply upon contract cancellation notices, forcing workers to submit justification for cancellation along with what their work group did to try and retain the customer. At the end of the day, the number of contracts signed versus the number of contracts lost is the only metric that's being tracked, so that's the only…