Technology has made our jobs both easier and harder at the same time. Why? Because technology often has a mind of its own and decides to work on its own terms. It can be so frustrating when you're trying to get work done, and the internet goes out or some issue with your computer interferes with your progress. Back in the 90s, a quick kick to the side of the modem would usually fix the problem, but it's not that simple nowadays. It's also frustrating when the tech team takes an average of fiv...

Just because you have a degree doesn't make you smart, and that is pretty obvious when you take a close look at people who have graduated from college. Let's talk about school. A student's quick thinking saved the day when his school's computers encountered a recurring shutdown issue. The school relied on a program that reset changes after logout, requiring students to save work on the server. But a licensing issue caused the PCs to shut down after 20 minutes, deleting unsaved work and frustrat…

Instant karma is the best, especially when it involves a manager who is out to get a new hire for no reason other than ego. This story is about a new IT manager, who clashed with a paranoid facilities manager at the manufacturing company they both worked at. The IT guy knew his stuff, but the micromanager was overprotective of jobs that 'belonged' to him, and often told him to get lost. For context, the micromanager controlled a critical production machine with an outdated computer system, and…

Once I had a very incompetent coworker who was just the nicest person to walk the face of the earth. Seriously, it was so hard to be angry at her for not doing her job well because she was always so chipper and thoughtful. Much like Lucy in this story. One employee took to r/talesfromtechsupport to share a story about their coworker, Lucy, who began working as a HelpDesk technician at a financial company. They did password resets, fixed Windows issues, and basically did all of the tech stuff re…

Whether you're a computer wiz or technologically challenged, we can all agree that there's one office appliance that has earned the award for ‘Worst Piece of Equipment Ever Made’: The printer.

When you work at a call center, every day is different. You never know who's going to pick up the phone and call you that day. Will you get the super polite Gen X-er in need of genuine support, the Karen who thinks she knows best (even though she's the one who called in the first place), or the boomer who takes 45 minutes to explain they need help with something they could have easily Googled? Sometimes, the lines are dead, and you can goof around with your coworkers, and sometimes, you can't...

The use of technology is not enjoyable for everyone. An automated system will never be able to completely replace human-to-human communication. How would you respond, though, if a client asked for technical support but refused to follow through on the necessary steps? The story below describes an IT worker who is irritated. Working in IT, the original poster (OP) came across one of the most absurd requests to date. The client attempted to justify their noncompliance with the guidelines by citin…

Working at a call center that deals with computer support can be pretty tough. You get calls from all sorts of people throughout the day, and this employee has the stories to prove it. Once a customer gets transferred from customer support to him, his job in tech support allows him to access a customer's computer remotely to provide assistance on whatever they need. The guy who does this job has seen it all - from older customers who took 40 minutes just to set up a Gmail account to entitled cu…

If you ever find yourself talking to someone who is not from the US about college, they are always shocked by how much college students have to pay for tuition. Some countries in Europe have actual free universities , and here in good ol' America, people carry their student loans for literal decades. That is why when we hear of stories in which colleges and universities take even more money from their students, without an actual valid reason, it simply makes us see red. For example, can someone…

Staying up to date with technology has become an essential part of working-class life. It can be exhausting, especially with how quickly technology is advancing today. Think about it: not long ago, the internet didn't even exist. Now, we have a whole generation of employees working remotely or in a hybrid capacity. Who would've thought? But no matter your job, whether you work in a corporate office, factory, or restaurant, technology is constantly changing . New software to improve work process…

There was a certain point in time in the not-so-distant past when plenty of people had never encountered a “Personal Computer” before—a time when listing your basic typing and computer skills on a CV would make you a strong candidate for a varying degree of roles.

In this world, there are two kinds of people: those who are obsessed with technology and those who are afraid of it. The two sorts would never waver in their positions as they are on opposite ends of the technological spectrum. The story below is an account relayed by an IT worker. The original poster (OP) tells the tale of how the company brought on an unseasoned employee to perform a task for which he had no prior experience or training. At first, OP tried to help the man, but after some time…

This employee was confused by their boss's latest comments, and they decided to comply to the best of their abilities. For many women, being told to smile more is an unfortunate rite of passage. It's usually said by some older dude as the woman is working or just walking around, minding her own business. There's no winning in this situation. If you smile back on request, you feel degraded, and definitely not smiley. If you don't smile, they'll say something about kids these days, and why can't…

Technology is singlehandedly the best yet most flustering thing to happen to the workplace. Sure, it's made work increasingly more efficient. Almost too efficient with the invention of AI, but overall, technology has been a great advancement for the workforce...except when it decides randomly not to work. A lot of us grew up with technology that just randomly chose not to work. You hit the side of the TV to fix the signal and restart a desktop monitor when it randomly freezes. You know the dril…

You are typing away, your keyboard going clickety-clack as your fingers fly across the different buttons. When you look down, you notice that your keyboard is a little bit dusty. Hmmm, that's not right. You guess it's time to deep clean it. How do you go about it? Well, probably not the way this employee did. One tech support worker took to r/talesfromtechsupport after they got an unusual call regarding a printer. Apparently, the printer wasn't working, but it had been just before. So IT saunte…

People make mistakes, that is not news to anyone here. People make mistakes in relationships, friendships, with family, at school, and yes, at work as well. You can't expect people to be completely perfect, and if you do, well, that is another mistake to throw in the mix. The employee in this Reddit story has made a grave mistake on the job, and he owns up to it, even if it wasn't 100% his fault. The boss asked him to help with a task that was unrelated to OP's (original poster) job description…