tech support

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Karen Says She Knows CEO, Tech Support Calls Her Bluff

Karen thought she could get through on a lie, but had another thing coming when tech support got wise to her BS. For a more direct approach, here's a boss who used an eye gag to remove some problem customers. And sometimes, fellow customers join in, like this customer who weaponized the tip jar to defeat a Karen.

Story of Karen Customer who claims to know CEO, tech support calls her bluff
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Knowledgable Boss Is Underestimated, Proceeds To Win Tech Support

We've seen our fair share of bosses that never should've been put in their places of power in the first place. With that being said, it's nothing short of deeply satisfying to see a boss show the rest of the world why they were given the reins like they were. This boss pulled off some straight up tech support magic, and left everyone else in speechless awe. Pretty awesome that she was able to extract that number in under 8 minutes. You don't even need to know what that means to appreciate the timely manner with which she pulled it off. 

A knowledgable boss is underestimated and proceeds to win tech support. | r/talesfromtechsupport u/syninthecity 17h sometimes need stroke 1 2 4 1 3 1 1 day my boss won Tech Support. Medium mostly lurk, but this..this boys, girls and enbie friends this story had be told. Some minor context do software support thing 's used by essentially everyone may go call with mom and pop running everything on an underpowered ancient SBS 11 multinational running ten thousand server instances their own cloud
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IT Guy Learns Machine Is Stuck On In "Explode" Setting

It's not crazy to wonder, maybe there's a way to avoid having a piece of equipment risk explosion if one computer monitor fails. Not trying to be pushy here, but it's a thought. Tech support sees its own share of nightmares, and we should thank them every day for solving the problems everyone else seems so inept at dealing with. For another fun tech support story, here's the tale of Miss Jones.

IT guy responds to ticket, a machine is stuck on and the gas inside could explode | Posted by u/Rusty99Arabian 1 day ago 2 34 Explosive Gas story Short Or one time had Priority 1 (multiple lives threatened) support ticket worked at number universities, where pay is bad and clients have unusually weird problems. One day ticket came at 4 PM on Friday, stating user's monitor wasn't working our furthest building, which due bus route inefficiencies, would be 3 mile round trip walk. And, our boss had
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Regional Director Doesn't Understand Computer Reboot, IT Patiently Enlightens Them

The more tech support tales that we come across, the deeper our appreciation becomes for all the cluelessness that IT wizards encounter on a daily basis. They really cross paths with some folks that genuinely don't know how to turn off their computers. Take this regional director for instance. The poor tech support employee involved in the painstaking interaction is forced to patiently guide them through the proper way to actually reboot their computer. And for the record, no, a black computer screen does not necessarily mean that the computer is in fact off. 

Check out some more juicy tech support drama with this tech support employee who got fired and unfired on the same day. What a trip. 

A regional director doesn't understand how a computer reboot works, so IT enlightens them. | r/talesfromtechsupport Join u/Oricu 1y shut computer down every single night Long Whenever user puts ticket about their computer being slow first thing do is check uptime. Nine times out ten, there's system uptime (on Windows 7 at well over 40 days and reboot clears up all their problems. Occasionally user argues about this and today one those days.
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Tech Support Employee Gets Fired And Unfired On Same Day

It sounds like this unfortunate tech support employee was stuck muddling through a gig that suffered the inevitable pitfalls of having an incompetent manager on duty. Honestly this dude J sounds like a complete waking nightmare to work alongside. We're just glad to hear that this dude was able to get out of the toxic job eventually. 

Check out another tech support horror story with this company that insisted on their server not being fixed, and then the fallout that ensued

Tech support employee gets fired and then un-fired on the same day. | r/talesfromtechsupport Join u/Blempglorf 3y 1 got fired and un-fired same day. Long r/ALL So this one goes back 99 or so working corporate headquarters very large telco, responsible email system HQ about 1100 users at time. Like all sysadmins at HQ contractor, working through bodyshop outsourcer. My boss guy l'll call S. S site manager outsourcer, and direct manager all contractor sysadmins.
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Company Insists On Server Not Being Fixed, Massive Fallout Ensues

Some people and companies really are their own worst enemies. In this particular tale of tech support absurdity we get to sit back and witness the inevitable fallout of a company insisting that their faulty server shouldn't be fixed. This story also shows the importance of getting everything in writing. Those emails can end up being very helpful when it comes to keeping the incompetent folks accountable for their self created failures. 

Check out some more tech support glory with this man who insisted that he knew better than IT and then learned otherwise

Company insists on server not being fixed, so a massive fallout ensues. | r/talesfromtechsupport Join u/MorpheusJay 1d 3 3 S 7 1 8 1 Don't want fix servers? Fine. Long First time posting this sub. Cross-posting because told might enjoy this. Background some time around 2000 worked major finance/brokerage company department.
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Senior Network Engineers Fail To Follow Rule Zero, Company Wastes Thousands Of Dollars

Man, this is one of those outrageous tech support tales that almost seem too full of cluelessness to be real life. We have what seems to actually be a perfectly reasonable CEO who ends up being strung along for an ungodly long amount of time, because multiple senior network engineers are unable to put their heads together to resolve a rudimentary tech issue. The thing about taking video calls is if you want folks to be able to see/hear you, you've got to allow for those functions to run on your phone. You'd think this would be common sense, but hey, some tidbits of common knowledge are lost on folks. At least the matter was resolved. 

Multiple senior network engineers are unable to resolve CEO's easily fixable tech issue. | Rule Zero Long 's an average post-holiday weekday afternoon at my work, which means am mostly hanging out, answering various questions our first line contact, clarifying department rules and updating procedures am also checking up on various ancient work orders gathering dust our queue, usually lack customer or management response, and indiscriminately nuking ones can close due lack customer response while
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Man Insists He Knows IT Better Than IT, Learns Otherwise

Anyone who has ever worked tech support knows that the job is brimming with testy customers that seem to have a relentless vendetta toward taking out all their angst about this wild life, on the very people that are just trying to help them figure out how to use their technology. This results in some seriously unfortunate interactions. People just need to play nice with one another. Check out another tech support "glory story" with this person who changed their phone password, couldn't charge their phone, and then assumed that their phone was dead

Man insists that he knows IT better than the actual IT, and then learns otherwise. | r/talesfromtechsupport u/airzonesama Am Not Good With Comp know better than Epic r/ALL So few years back working manufacturing company as manager. Like many industries had number machines with embedded computer systems sake convenience called these "production machines because they produce stuff. By and large, these PC's are just normal desktop PC's have bunch data acquisition cards them connected PLC
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Customer Changes Phone Password, Thinks Phone's Dead, Asks For Manager

Man, you've really got to hand it to the tech support employees of this wild world. They're really out there on the frontlines, weathering all kinds of profound stupidity. In this case, we have a tech support employee dealing with an irritated customer who is convinced that their phone's dead because they changed their password, and then the phone wouldn't charge. I mean, really, where do you even start with something like that? 

Customer changes their phone password, and then thinks that their phone's dead. | r/talesfromtechsupport u/E_n_z_z_o changed my password and my phone died did do Short work Technical Support call center major smart phone manufacturer and received following call last night. C Customer H Customer's Husband M 3D M: thank calling major phone manufacturer, my name is OP can help ?
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Times Tech Support Faced Waking Nightmares

There's no question that tech support people need heroic levels of patience. If you're working tech support you can pretty much rest assured that you're about to encounter some hopelessly lost soul at some point that really never should've bought a computer in the first place. Some of these moments of tech support gore are straight up heinous. Not to mention the cringeworthy levels of imminent danger that are evident in these gnarly tech fails. Check out some more tech support gore with this story about an employee being stalled for four hours over a "broken mouse."

A collection of times that tech support people faced unimaginably dumb situations. | My nana said her laptop hasn't charged over month, and looked see problem saw she had plugged an iPhone 4 charger into SD card slot. | bent computer that got kicked in
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Computer User Calls Tech Support, Doesn't Understand How Tabs Work

Anyone who has ever worked a job in tech support is likely well accustomed to a wealth of computer users not understanding the simplest of things. It's like we have all this wonderful technology available at our disposal, but sometimes folks fall through the cracks, and really need all the help they can get over things that should be common sense. In this wonderful scenario we have a computer user who somehow doesn't understand how tabs work. Just digest that one for a second. Check out more times that tech support ended up facing waking nightmares over here

A computer user calls tech support because they don't understand how tabs work | r/talesfromtechsupport u/Gsmith2885 User states can only open 1 program at time my browser Short work large multinational call center as level 1 tech support. At peak times have between 20 30 thousand employees connected our network. Our users use various applications many which run browser. Some programs require Chrome some require Internet Explorer been doing this long enough have pretty good
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Technologically Incompetent Coworker Can't Handle Clear Instructions

Yep, if you've worked in an office that uses computers you've likely worked alongside at least one person who seems to possess a daunting, stubborn ignorance when it comes to running with clear instructions from the team's resident tech wizard. This particular tech wizard actually handled the frustrating confusion they received from their clueless coworker with nothing short of a saintly patience and understanding. Good for them. Check out some times that tech support faced waking nightmares over here

A technologically incompetent coworker can't comprehend clear instructions. | r/talesfromtechsupport Join u/Phoeptar There's one every office, and even if leave can never escape them! Short started new job January 's not yay finally free after 10 years Nope, as l'm most knowledgeable around virtual office l'm guy everyone goes with issues. Not so bad, office is full young go-getters who grew up with internet, their Google-fu is spot on, except one, there's always going be one
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Employee Is Stalled for 4 Hours Over "Broken Mouse"

It's okay to not be great with computers. Most of us don't know how to put together a computer. But when it gets to the point that you're calling tech support because you didn't know that a computer has to be turned on? That's when it should be okay to ridicule you and whoever trained you. For a triumphant tale of IT, here's one where a horrible business Karen got booted by an IT employee.

Tech support responds to broken mouse but computer is off | r/talesfromtechsupport Posted by u/Vetusexternus 2@2 3 21 hours ago My mouse is broken Medium This is years ago but is still favorite used work west coast branch an east coast company only tech support my office and started work at 9 east coast tech support handled tickets my office came 5 9 am. Our business based around bunch complex databases and every single employee did their job on computer.
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Lazy Boss Demands Password Change, Gets Incomprehensible Password

Communication is key, and this manager who couldn't pay enough attention to make his own password got exactly what he asked for. As it turns out, this kind of thing isn't so rare. For another time someone at work wanted something but wasn't clear enough, here's a boss who demanded a demolished office but got more than that.

Boss demands new password and employee makes it impossible to type | r/MaliciousCompliance Posted by u/foobar754 17 hours ago Just change password and write down Sure thing. oc s Back working at small company company didn't really have ton support staff so take break various programming tasks doing and would help out manager support team completely unqualified and basically got job because he also head sales and customer facing team
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Customer Realizes They Were Scammed 6 Years Later

Computer trouble is a mystery to a lot of people, so it makes sense that it'd be easy to miss something. It's strange to look back and realize something you didn't know was going wrong, like these things people later discovered were illegal. For some funny scammer revenge, here's a scammer who got trolled with made up neighbor drama.

customer realizes they've been scammed 6 years later | u/kingsooraj 7 hours ago TIFU by realising got scammed 6 years ago M So this happened 6 years ago. My laptop with 8 GB RAM stopped working so showed repair guy. He took laptop, repaired and returned after 2 days laptop started working again and really happy. However speed felt slower than before. Previously could open multiple chrom tabs and still be able play games while they were open but now would drop lot frames and my laptop would start
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Angry Karen Claims She Was Sold Faulty Machine, Tech Support Proves Otherwise

This would appear to be a case of Karen's son trying to sabotage his computer, so that he was able to get a new one. Unfortunately, Karen approached the situation with stubborn ignorance and some belligerence to wash the whole mess down. Check out some more juicy Karen drama with this chill teacher who foiled an anti-breakfast Karen.

An angry Karen claims she was sold a faulty machine, and tech support proves otherwise | r/talesfromtechsupport u/ImperatorPeppino Angry Karen challenges LYING My son would never do Long got recommended here by friend who thinks world needs hear my stories worked as laptop technician new Reddit so be patient with lol. This story took place about year into job started working repair shop as counter staff, but got bumped assistant manager and then technician, so often found myself
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