tech support

Marketing demands review of all technical documents, programmer creates a fake protocol to mess with them: '[It was] called the "TP Protocol." [I]t could be implemented as a 2 or 3-layer network, each layer called a "ply"'

Brad Dickson

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Management forbids tech support employees from providing customers solutions to their problems, claiming it makes them look bad: ‘We had customers call back for months’

Bar Mor Hazut

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Employee complains to tech support about broken printer, IT guy discovers employee completely soaked it: 'I found pools of water in ridiculous places'

Ben Weiss

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Coworker tells on himself by complaining to CEO when IT guy deletes banned and inappropriate "personal" files off his work computer: 'He went to the CEO and complained'

Brad Dickson

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IT worker told to stop wasting time helping their coworkers, IT tickets get out of control when all the small problems are no longer getting fixed: 'Everyone was quietly enjoying the fact that Boss's ridiculous policy had backfired spectacularly'

Brad Dickson

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Boss demands IT engineer write "more words" on ticket resolutions, they begin writing a novel hidden in the reports: 'You're averaging well over a 1000 characters per ticket, keep it up!'

Brad Dickson

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'Apparently, I'm the idiot': Tech support employee dumbfounded after receiving a scathing review from a customer who failed to identify the difference between an iPad and a laptop

Jesse Kessenheimer

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Woman tells roommate she's going to charge him for any future IT help due to his "learned incompetence": '[He] just sits there and wait[s] for someone else to fix it'

Brad Dickson

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Employee offers to fix store's computer, boss refuses and calls a professional, only to reach the same employee and pay X4 the rate: ‘You fool, I am the professional’

Bar Mor Hazut

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‘Rules are rules? Fine’: Insurance rep refuses to fix customer's broken phone, claiming it's against their rules, customer cleverly finds a way to get a new phone instead

Bar Mor Hazut

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Coworker complains about tech support worker getting credit for their unfinished jobs, forced to finish them himself: 'So now, he’s doing twice, sometimes 3 times the work, all because he wanted full credit for partial results'

Brad Dickson

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Employee denied raise and told they're replaceable after becoming sole engineer on a project, costs the company big when they quit: '$500,000 and two years of productivity over a $40,000/yr raise'

Brad Dickson

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Clueless sales rep tries to circumvent the IT support crew claiming he 'knows what he's doing', then he single-handedly destroys all of the electronics on their floor: 'He really went all out'

Jesse Kessenheimer

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'You want to escalate? Okay': Customer support insists they can help customer, customer wastes his own time trying to escalate the matter

Remy Millisky

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Developer embarrasses new boss and gets foolish "no overtime" policy overturned by adhering strictly to it: 'Well, it's 4:30. That's my 8 hours. I'll see you tomorrow'

Brad Dickson

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Software giant fires last developer capable of servicing $25M contract in short-sighted cost-cutting measure, he successfully negotiates $1M/yr consulting fees:'Never fire the last legacy knowledge guy...'

Brad Dickson

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