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‘Dude, the printer is toast, just order a new one’: Tech employee reports printer that went up in smoke to IT contractor who strictly follows company script, refusing to order a new one

‘Dude, the printer is toast, just order a new one’: Tech employee reports printer that went up in smoke to IT contractor who strictly follows company script, refusing to order a new one

If a printer goes up in flames, you might want to order a new one, dude. These were the exact thoughts of u/mattthepianoman who posted his funny workplace story to r/talesfromtechsupport. See, a printer had smoke coming out of it, and it was his job as a tech employee to report the issue to an IT contractor. This IT contractor had a few brain cells missing, and instead of doing something about it, he first asked the original poster to take him step by step through the diagnostics. What do diagn…
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'You need to get me back online': Remote employee left with no internet at home after assuming company pays for it, then gets fired for blaming tech support

'You need to get me back online': Remote employee left with no internet at home after assuming company pays for it, then gets fired for blaming tech support

Instant karma is the best kind of karma. Nobody wants to see destiny play out slowly over time… We want karma now. One remote worker called up tech support on a Friday, just as the IT employee was about to head home. The worker was livid that their internet wasn't working, and they completely flipped out on the poor IT employee who hadn't done anything wrong. The worker explained that their internet wasn't working, and demanded IT fix it right that instant. After a couple of questions, the prob…
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‘She’s had this problem for over a year': Incompetent employee's manager insists IT messed up after finding out she wasn't doing her job following her promotion

‘She’s had this problem for over a year': Incompetent employee's manager insists IT messed up after finding out she wasn't doing her job following her promotion

Why does IT always get blamed? Employees always expect them to read minds, to predict the future… But they're humans with a lot on their plate, and they don't bow to snobby managers from various departments who are trying to cover for their incompetent employees. One such employee approached OP (who was working in IT) after she failed to receive emails. OP immediately began troubleshooting and found the problem relatively quickly. The issue was a rule that she had set up, and OP pointed her to…
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‘Take your time then’: Senior attorney refuses to give laptop to IT contractor despite security concerns, costing law firm thousands

‘Take your time then’: Senior attorney refuses to give laptop to IT contractor despite security concerns, costing law firm thousands

One IT contractor got paid thousands after a senior attorney stubbornly refused to give up his laptop for a new system installation. The law firm had hired OP to install new systems on 800 field laptops after a major data breach, and OP admitted it was a complex logistical operation that required a lot of time… and work. After fixing all the laptops, OP had one laptop left to refurbish. The senior attorney was taking his sweet time and driving OP crazy, which eventually led to inevitable curios…
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'She wanted me gone but got fired instead': IT employee refuses to fix demanding coworker's computer so she turns to upper management to get him fired

'She wanted me gone but got fired instead': IT employee refuses to fix demanding coworker's computer so she turns to upper management to get him fired

IT people really have it hard out there. It is a genuine surprise how they manage to keep a civil conversation with people while having to fix their constant silly tech problems they could have fixed themselves in less them two minutes. Honestly, the term ‘Technophobic' has lost all meaning when you hear what people need help with. No ma'am, you are not technophobic, you are simply too lazy to learn. And why would you learn if all you have to do to fix your tiny problem is to call the IT person…
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'This was how they thanked me': IT employee saves company from fines amounting to millions, they reward him with a $20 voucher

'This was how they thanked me': IT employee saves company from fines amounting to millions, they reward him with a $20 voucher

One IT employee resolved a huge financial issue for their company that left unchecked, would have resulted in fines amounting to millions. You would think that the employee would get rewarded, but remember, this is corporate we're talking about… Nobody ever gets rewarded for being a good worker. If anything, it's quite the opposite. Continue being a good little bolt in the machine, and you'll get some pizza. Gee, thanks, boss. People often blabber on about how 'Nobody wants to work these days',…
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‘You can’t delete my emails': IT employee informs coworkers he cannot retrieve old emails due to company's mail retention policy, they turn to upper management

‘You can’t delete my emails': IT employee informs coworkers he cannot retrieve old emails due to company's mail retention policy, they turn to upper management

Don't store important files in your email. There, I said it. The chances of something happening and them all getting deleted are slim, but never zero. This advice applies even more so if you are working in a company with a mail retention policy. These employees were furious when they learned from the IT guy that every email that was older than 2 years was gone, permanently deleted, and irretrievable. They had some important financial documents that they wanted to check out again, but alas, ther…
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‘Update my website!’: Client calls IT support after engineer's report doesn't match the facilities description of their website

‘Update my website!’: Client calls IT support after engineer's report doesn't match the facilities description of their website

People working in technical support have seen a lot of funny cases over the years, and this case is definitely one to remember for the IT manager involved. OP was working for a large pub company based in the UK, in which their chief role was second-in-line support for retail applications. One client opened a ticket after an engineer had come and checked the facilities of their establishment, only to send out a faulty report, leading to the website displaying a facility that the establishment cl…
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'At the end of the month everyone was behind': Strict policy enforcement results in malicious compliance to derail micromanaging boss

Life is comprised of a series of rules, rules that, throughout our lives, are imposed upon us and, maybe, even set for us by ourselves. Some of these rules are paramount, and our ability to follow them will determine who we are, how we're perceived, and the effect on the world. Other rules are really quite silly, and one feels silly following them. Chances are that these silly rules were written and enacted by someone who really had no idea what they were doing or were imposed by someone who wa…
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'This is unacceptable': Worker demands a shiny silver new laptop from disgruntled IT guy, he tells her boss

Everyone who has ever been stuck working on a company laptop that is frightfully unsuited to its task knows the pain of receiving a decrepit hand-me-down of a machine from the IT department, and anyone who has ever been issued a company computer will be able to tell you they've had this exact experience. So, there you are, desperately attempting to remain efficient whilst enduring higher load-processing times than when you tried to play flash games on your parents' dial-up internet and navigati…
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'It ended up costing them more money': IT Guy told to be at his desk from 8-5 despite after hours callouts, starts billing all his overtime instead, quits

At this point in the story of the history of the office worker, it should be common knowledge that being a productive worker doesn't mean being tied to a desk for 8 hours a day between the hours of 8 AM and 5 PM. In the yesteryear of the evaluation of working performance, previous generations would have sat stoically at their desks and, whether or not they were actually doing anything of merit to contribute to the company, their ability to have their behind in that seat for eight hours a day wo…
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Top Times Unsupportive Tech Coworkers Finally Got Fired and Left with a Bang

Top Times Unsupportive Tech Coworkers Finally Got Fired and Left with a Bang

We've all imagined at one point or another during a bad job, quitting and leaving with the most dramatic exit possible. You tell everyone you hated off and you throw everything off you desk and you reveal any secrets you know to everyone and you march out and slam the door and everyone is crying and regretting treating you poorly. Funny thing about that fun run-on sentence though is that, that's not how it happens. If you leave like that in the slightest way, you're burning a bridge and that ca…
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'It's fun to actually block someone once in a while': IT worker gets back at coworkers who cut the lunch line and force him to eat at his desk

'It's fun to actually block someone once in a while': IT worker gets back at coworkers who cut the lunch line and force him to eat at his desk

You should treat every single person with respect, especially all of your coworkers. The hierarchy of the company comes second to just being a decent human being. However, some people are filled with entitlement and forget that when it comes down to it, we're all just flesh and bones. So when one of these entitled colleagues disrespect a branch of the company that they think they're better than, you better believe they're gonna get a taste of their own medicine. This happened recently with an e…
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'I stopped doing their work for them': Company experiences huge losses when developer stops doing her coworker's work for them, exposing them

Pulling far greater than your own weight at work—or in any team—is a common frustration to experience and can make you feel like you're carrying an incredible burden on your shoulders. What's worse, it can make you wonder whether any effort is even worth it… Why bother working so hard if your coworkers are just going to refuse to do their fair share (and get away with doing less) anyway? This is something that you first encounter in grade school in the form of group projects, with some members…
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'That's what she wants to have': Customer wants to pay more money for smaller cell phone plan

'That's what she wants to have': Customer insists on paying more money for smaller cell phone plan after refusing to listen to customer service rep

As a sales person, this employee still has to field a lot of customer service calls . Due to a mix up with the phone systems' phrasing, lots of confused customers get sent to u/d**nknife's phone line. They shared one story of a customer who just could not understand what they were paying for on their phone plan . I guess the customer isn't always right after all. If you've ever talked to someone who's worked a customer service phone operator job, they'll tell you that it takes some strategy. Th…
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'The IT system had failed and no backups were done': IT guy banned from helping with unmanaged tasks at previous job, entire system goes down and boss gets fired

Visiting an old workplace is a weird experience. Seeing old friends and coworkers still bound by the same toxic policies and stresses that once held you stirs rippling memories like a stone skipping across a pond's still surface before coming to rest in waters that were better left undisturbed. While you attempt to make small talk and reconnect, you can't help but detect feelings of resentment from the old comrades you left behind; while once you suffered together, now you're free from this par…
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