tech support

Boss demands IT employee follow process to the letter, stalling out a project with a major client and causing frantic messages from their boss: 'No ticket = no work. Bureaucracy over brains'

Brad Dickson

Comments

Karen manager demands IT technician take business server offline during business hours, despite technician's protests, gets the order in writing before complying: ‘Within 15 minutes, the office was in chaos. The CFO stormed into my office’

Brad Dickson

Comments

Guest hacks into hotel's network and optimizes their entire system after seeing how slow the WiFi is, refuses to get compensated: 'Manager was torn between being grateful and concerned’

Bar Mor Hazut

Comments

Employee's access to software gets revoked by IT, so they send IT a list of all the tasks they need to take over: ‘Within 30 minutes, the decision was reversed and I had my access back’

Bar Mor Hazut

Comments

Mid-sized marketing firm outsources IT firing the single employee who had been there for 4 years, he gets a job paying $20k more: 'The first week after I left, their main server crashed. The outsourced company took 6 hours to respond, another 8 to fix it'

Brad Dickson

Comments

Scapegoated IT admin gets blamed when client's employee retires and accidentally deletes their entire database: 'Welp, I'm retired now! Guess I'll delete everything'

Brad Dickson

Comments

Marketing demands review of all technical documents, programmer creates a fake protocol to mess with them: '[It was] called the "TP Protocol." [I]t could be implemented as a 2 or 3-layer network, each layer called a "ply"'

Brad Dickson

Comments

Management forbids tech support employees from providing customers solutions to their problems, claiming it makes them look bad: ‘We had customers call back for months’

Bar Mor Hazut

Comments

Employee complains to tech support about broken printer, IT guy discovers employee completely soaked it: 'I found pools of water in ridiculous places'

Ben Weiss

Comments

Coworker tells on himself by complaining to CEO when IT guy deletes banned and inappropriate "personal" files off his work computer: 'He went to the CEO and complained'

Brad Dickson

Comments

IT worker told to stop wasting time helping their coworkers, IT tickets get out of control when all the small problems are no longer getting fixed: 'Everyone was quietly enjoying the fact that Boss's ridiculous policy had backfired spectacularly'

Brad Dickson

Comments

Boss demands IT engineer write "more words" on ticket resolutions, they begin writing a novel hidden in the reports: 'You're averaging well over a 1000 characters per ticket, keep it up!'

Brad Dickson

Comments

'Apparently, I'm the idiot': Tech support employee dumbfounded after receiving a scathing review from a customer who failed to identify the difference between an iPad and a laptop

Jesse Kessenheimer

Comments

Woman tells roommate she's going to charge him for any future IT help due to his "learned incompetence": '[He] just sits there and wait[s] for someone else to fix it'

Brad Dickson

Comments

Employee offers to fix store's computer, boss refuses and calls a professional, only to reach the same employee and pay X4 the rate: ‘You fool, I am the professional’

Bar Mor Hazut

Comments

‘Rules are rules? Fine’: Insurance rep refuses to fix customer's broken phone, claiming it's against their rules, customer cleverly finds a way to get a new phone instead

Bar Mor Hazut

Comments