tech support

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Man Insists He Knows IT Better Than IT, Learns Otherwise

Anyone who has ever worked tech support knows that the job is brimming with testy customers that seem to have a relentless vendetta toward taking out all their angst about this wild life, on the very people that are just trying to help them figure out how to use their technology. This results in some seriously unfortunate interactions. People just need to play nice with one another. Check out another tech support "glory story" with this person who changed their phone password, couldn't charge their phone, and then assumed that their phone was dead

Man insists that he knows IT better than the actual IT, and then learns otherwise. | r/talesfromtechsupport u/airzonesama Am Not Good With Comp know better than Epic r/ALL So few years back working manufacturing company as manager. Like many industries had number machines with embedded computer systems sake convenience called these "production machines because they produce stuff. By and large, these PC's are just normal desktop PC's have bunch data acquisition cards them connected PLC
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Customer Changes Phone Password, Thinks Phone's Dead, Asks For Manager

Man, you've really got to hand it to the tech support employees of this wild world. They're really out there on the frontlines, weathering all kinds of profound stupidity. In this case, we have a tech support employee dealing with an irritated customer who is convinced that their phone's dead because they changed their password, and then the phone wouldn't charge. I mean, really, where do you even start with something like that? 

Customer changes their phone password, and then thinks that their phone's dead. | r/talesfromtechsupport u/E_n_z_z_o changed my password and my phone died did do Short work Technical Support call center major smart phone manufacturer and received following call last night. C Customer H Customer's Husband M 3D M: thank calling major phone manufacturer, my name is OP can help ?
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Times Tech Support Faced Waking Nightmares

There's no question that tech support people need heroic levels of patience. If you're working tech support you can pretty much rest assured that you're about to encounter some hopelessly lost soul at some point that really never should've bought a computer in the first place. Some of these moments of tech support gore are straight up heinous. Not to mention the cringeworthy levels of imminent danger that are evident in these gnarly tech fails. Check out some more tech support gore with this story about an employee being stalled for four hours over a "broken mouse."

A collection of times that tech support people faced unimaginably dumb situations. | My nana said her laptop hasn't charged over month, and looked see problem saw she had plugged an iPhone 4 charger into SD card slot. | bent computer that got kicked in
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Computer User Calls Tech Support, Doesn't Understand How Tabs Work

Anyone who has ever worked a job in tech support is likely well accustomed to a wealth of computer users not understanding the simplest of things. It's like we have all this wonderful technology available at our disposal, but sometimes folks fall through the cracks, and really need all the help they can get over things that should be common sense. In this wonderful scenario we have a computer user who somehow doesn't understand how tabs work. Just digest that one for a second. Check out more times that tech support ended up facing waking nightmares over here

A computer user calls tech support because they don't understand how tabs work | r/talesfromtechsupport u/Gsmith2885 User states can only open 1 program at time my browser Short work large multinational call center as level 1 tech support. At peak times have between 20 30 thousand employees connected our network. Our users use various applications many which run browser. Some programs require Chrome some require Internet Explorer been doing this long enough have pretty good
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Technologically Incompetent Coworker Can't Handle Clear Instructions

Yep, if you've worked in an office that uses computers you've likely worked alongside at least one person who seems to possess a daunting, stubborn ignorance when it comes to running with clear instructions from the team's resident tech wizard. This particular tech wizard actually handled the frustrating confusion they received from their clueless coworker with nothing short of a saintly patience and understanding. Good for them. Check out some times that tech support faced waking nightmares over here

A technologically incompetent coworker can't comprehend clear instructions. | r/talesfromtechsupport Join u/Phoeptar There's one every office, and even if leave can never escape them! Short started new job January 's not yay finally free after 10 years Nope, as l'm most knowledgeable around virtual office l'm guy everyone goes with issues. Not so bad, office is full young go-getters who grew up with internet, their Google-fu is spot on, except one, there's always going be one
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Employee Is Stalled for 4 Hours Over "Broken Mouse"

It's okay to not be great with computers. Most of us don't know how to put together a computer. But when it gets to the point that you're calling tech support because you didn't know that a computer has to be turned on? That's when it should be okay to ridicule you and whoever trained you. For a triumphant tale of IT, here's one where a horrible business Karen got booted by an IT employee.

Tech support responds to broken mouse but computer is off | r/talesfromtechsupport Posted by u/Vetusexternus 2@2 3 21 hours ago My mouse is broken Medium This is years ago but is still favorite used work west coast branch an east coast company only tech support my office and started work at 9 east coast tech support handled tickets my office came 5 9 am. Our business based around bunch complex databases and every single employee did their job on computer.
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Lazy Boss Demands Password Change, Gets Incomprehensible Password

Communication is key, and this manager who couldn't pay enough attention to make his own password got exactly what he asked for. As it turns out, this kind of thing isn't so rare. For another time someone at work wanted something but wasn't clear enough, here's a boss who demanded a demolished office but got more than that.

Boss demands new password and employee makes it impossible to type | r/MaliciousCompliance Posted by u/foobar754 17 hours ago Just change password and write down Sure thing. oc s Back working at small company company didn't really have ton support staff so take break various programming tasks doing and would help out manager support team completely unqualified and basically got job because he also head sales and customer facing team
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Customer Realizes They Were Scammed 6 Years Later

Computer trouble is a mystery to a lot of people, so it makes sense that it'd be easy to miss something. It's strange to look back and realize something you didn't know was going wrong, like these things people later discovered were illegal. For some funny scammer revenge, here's a scammer who got trolled with made up neighbor drama.

customer realizes they've been scammed 6 years later | u/kingsooraj 7 hours ago TIFU by realising got scammed 6 years ago M So this happened 6 years ago. My laptop with 8 GB RAM stopped working so showed repair guy. He took laptop, repaired and returned after 2 days laptop started working again and really happy. However speed felt slower than before. Previously could open multiple chrom tabs and still be able play games while they were open but now would drop lot frames and my laptop would start
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Belligerent Customer Won't Cooperate With Tech Support

Sometimes you're having a conversation with a human being that you otherwise thought was perfectly rational, and not prone to fits of blind and entirely irrational rage, and then they pull a fast one on you. This particular customer opted for being a waking nightmare. Fortunately, the tech support employee who fielded the situation kept their cool, and it all worked out in the end. 

An angry customer refuses to cooperate with tech support, and makes threats | r/talesfromtechsupport Join u/KrazeeLadee2 256d not restarting my modem! l'd sooner drive full 175 miles HQ punch Long Soooooo among literally thousands calls had my 4 years tech support an ISP, this guy really took cake apotheosis all those calls most infuriating yet hindsight) hilarious call ever had my life. He came on fairly quiet Saturday morning, and conversation started quite normally Good morning, this is
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Angry Karen Claims She Was Sold Faulty Machine, Tech Support Proves Otherwise

This would appear to be a case of Karen's son trying to sabotage his computer, so that he was able to get a new one. Unfortunately, Karen approached the situation with stubborn ignorance and some belligerence to wash the whole mess down. Check out some more juicy Karen drama with this chill teacher who foiled an anti-breakfast Karen.

An angry Karen claims she was sold a faulty machine, and tech support proves otherwise | r/talesfromtechsupport u/ImperatorPeppino Angry Karen challenges LYING My son would never do Long got recommended here by friend who thinks world needs hear my stories worked as laptop technician new Reddit so be patient with lol. This story took place about year into job started working repair shop as counter staff, but got bumped assistant manager and then technician, so often found myself
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Tech Support Calls Karen's Bluff, Deletes Her Website

Well, that is what she wanted, right? After a long stretch of bullying and threats, this employee finally called Karen on her word and got rid of her account. IT workers receive some ridiculous requests on a day-to-day basis, and that's when they're not even dealing with a malicious and absurdly demanding Karen.

Tech Support calls Karen's bluff and deletes her account | r/talesfromtechsupport Posted by u/goatwomble 18 days ago O 3 3 3 DELETE MY ACCOUNT *NOW Medium This story took place about 6 years ago, and my second week into new job with web hosting company taken call customer call her Karen about some problem with hosting service she had with us took look and determined whilst there an issue fault lay with her CMS and wasn't anything would fix.
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Admin Tells IT Guy to Look Busy So He Runs Errands

There's that age old problem of being hired to do a job that works on a task by task basis, but you're still paid hourly, so half of your time is spent pretending to do your job just so management stays happy. These guys said screw that. For some funny IT stories, here are ridiculous requests IT workers received.

Funny work story of tech support guy asked to stay busy | r/MaliciousCompliance Posted by u/kc1328 4 days ago Cant be visibly doing nothing affects employees morale. No problem. oc M My buddy and were hired be glorified help desk, support, hand holders special project. Senior management at large corporation had their laptops upgraded including new software they had never used and major upgrades software they had previously used are talking maybe 20 people spread across 3 buildings downtown, all
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Nightmarish Moments of Tech Support Gore

Most of us aren't computer people, but we kind of know that you're not supposed to drill holes in your mouse or hammer anything into your USB port. You don't need to be in IT to know that these moments of Tech Support Gore can be pretty difficult to look at. For more proof that people suck with technology, here are ridiculous requests that IT workers received.

Computer and tech support fails | samsung smartphone with a nail stuck inside the headphones jack | computer electrical circuit board covered in bright pink goo slime
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Ridiculous Moments of Tech Illiteracy

Sure, we're not all geniuses with computers. But at this point in time, when computers have been a necessity for most households and workplaces for a few decades, it's a little ridiculous when someone doesn't know that you can't print a clickable link. Tech support gets some ridiculous requests, and some of them are even mean, like this Karen who had her bluff called and had her website deleted.

Funny moments where people didn't understand technology | IIIIIIIIIIII 6.3k points 23 hours ago There are few people here at work who will take picture at job site, print picture, scan picture their email copier, and then forward email recipient.
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IT Guy Performs Printer Exorcism and It Works

People have such a limited understanding of technology that the office tech support person can seem like a literal godsend. IT has to deal with some of the worst tech support gore around, and managers who don't know what computers are. This guy had to deal with a problem printer, and used an unorthodox method.

IT does printer exorcism and it works | r/talesfromtechsupport Posted by GuruDad Printer exorcism meant as joke, but holy hand grenades worked. am freelance consultant, and occasionally am on- site break fix stuff. This occurred many years ago, so apologies if some is little vague
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Excruciating Moments Of Tech Support Gore

These tech support moments are pure nightmare fuel. It's a wonder that these people were able to get their machines and internet and whatnot to work like it did. 

Ridiculous moments of tech support failure.
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