The proverb “A bird in the hand is better than two in the bush” postulates that you're better off with what you have or are able to get now rather than what you might be able to get in the future. Reson being that While working for an emergency telecommunications company, this worker fell into the all-too-common trap of taking on additional work with the promise that it would eventually lead to more pay. Spoiler alert: It didn't. With the proverbial carrot dangling just in front of them indefin…

A transplant from the sales floor thought that he could out-IT the tech team.

Not every customer support worker is reading off of a script. That didn't stop this customer from insisting that one worker was doing that, though! Sure, when you call a customer service helpline, you'll have to answer a bunch of standard questions. You might have to tell them your age and address and maybe answer a few security questions. Some customers just have zero time for this, though. Even though answering all of the necessary questions probably takes about a minute, a lot of people get…

Sometimes you can't just tell people things—they won't listen. It takes actually experiencing the negative result that you were warning them about for them to admit they were wrong. Predictably, this happens all the time with unreasonable egotistical bosses who are eager to prove themselves… This developer, working for a financial services company, developed various tools and scripts to compensate for the company's other shortcomings, sometimes inadequate customer solutions. This saw them worki…

This employee worked in the contracts department of a major software company, which they refer to as “MidSoft Inc” Continual foolish decisions that thought of nothing but the bottom line and cost-cutting measures, driven by the ravenous interests of private equity investors, reduced the company's senior development team from 12 to one soldier, “Sam.” While the ledger might have looked better for a time, the immeasurable loss of institutional knowledge and literal lifetimes of experience would g…

It's common knowledge that you'll often never be appreciated for your job when things are going well—or even great. Your boss and employer assume your high performance is just a given and merit to their management rather than a credit to your own talent and efforts. But, as soon as something goes wrong, they won't blame themselves, even though that will make the most sense based on their logic. No, they'll suddenly come around asking questions, trying to figure out what went wrong, and looking…

You've probably heard that old adage about the new hire who goes in for their first day of training ready to do everything by the book but is instead surprised and maybe even disappointed when they're instead taught all of the shortcuts that the experienced grizzled employee has developed over the years, cutting out the parts of the process that are superfluous and unnecessary. The problem is that by learning and only using the shortcuts in the first instance, they're never going to understand…

When it's your job to ensure important information is protected, and someone insists that you delete it, even if it's the client themself, you'd be right to pause for a moment and reassess the situation if something doesn't sound quite right. Clients tend to woefully overestimate their abilities in the matter they're contracting you to handle, so they may be asking you to do something they don't fully understand the implications of. This tech support specialist worked for a small organization,…

Trust that the employee knows how to do their job.

Higher education is interesting in the sense that it can mean wildly different things because—well, people are wildly different themselves. We perceive, retain, and apply information completely differently from one another. No two people are the same. While holding an advanced degree can mean you're intelligent, it doesn't necessarily mean that, and it's usually the people who insist that they're better and smarter than everyone else because of their degree who fall into that “not necessarily”…

Every person who has ever worked in IT or Tech Support knows that having sharp 'people skills' is just as important as understanding computers and technology. Every day, those employees have to deal with people having technological issues, so they need to know not only how to handle the problem, but also how to handle the people with that problem. That can get incredibly tricky, as people are not at their best when they are having issues, and many simply don't want to learn when their issues ha…

Earlier in my career, working for a retail organization that also had a workshop providing maintenance and break-fix work, I received some sage advice from a wizened and weary mechanic who had been dealing with unruly customers for far too long. “Bend over backward to solve their problem today, and they become your permanent problem.” See, there are plenty of people in this world just looking for the attention of someone, and if you make it your problem to help them, they'll identify you as som…

There's something about stories of time in the military that just really tick all boxes. For one thing, you have archetypical authoritarian figures aplenty who have a very real and absolute authority over their subordinates, the kind of power that a overstepping assistant retail manager or wizened doctor's office receptionist would salivate buckets over. The thing is, in this type of environment, you're going to be ordered to do things that you don't agree with or that just plain old don't make…

It feels like the more specialized someone is at one thing, the worse they are at others, and the more educated and specialized they are, the more surprising the things they can't do will be.It's almost as if living your life with a singular drive and focus leaves you as a not-very-well-rounded individual, probably one of the reasons celebrities are being consistently picked apart in the landscape of the modern social media levels of exposure they're placed under. We're quickly reaching a point…

This web designer was responsible for managing and maintaining a collection of websites that their organization maintained for clients, but their organization had a particularly strange policy where requests from clients always needed to be considered with their boss telling them that they couldn't say no to requests, regardless of whether or not the requests actually made any sense, were actually good ideas“features” or would bog down and ruin the performance and interface of the web sites. Gr…

Tech support guys have seen it all–from power outages and troubleshooting, to complete idiocracy, IT guys must cultivate some serious patience to deal with the technologically illiterate folks of the world.