It's always a good idea to make sure you're not messing with the guy who has access to all of the company's information at his fingertips… Otherwise, things could go pretty poorly for you—if the dozens of stories online on the subject are anything to go off of. This went doubly when that guy was also the one who implemented an all-encompassing Enterprise Resource Planning (ERP) software that is vital to the organization's continued functioning and existence, which he alone knows how to service…

If you've ever worked a job that relies on timesheets, you know how this goes… Management (usually of the upper variety) wants to keep better track of how and where staff are spending their time, they pressure staff to charge out more hours to jobs, trying to keep them from posting “unproductive” uncharged hours. Suddenly, clients are getting charged more hours, and therefor paying more, for services implement The really interesting thing about management wanting to better track

Large companies function like machines. The managers and employees are in charge of keeping the machine operating as efficiently and profitably as possible. But occasionally, people become so engrossed in their work that they lose sight of what needs to get done right now and what can wait. In the story below, a devoted IT worker has had enough of his supervisors' ridiculous expectations. Since the Original Poster (OP) has been employed by the same company for quite some time, he is familiar wi…

The twenty-first century is notorious for its unstoppable and quickening pace of technological progress. That being said, some people may find it challenging to keep up with the rapid pace of development. What follows is a story about a tech support guy who is completely astonished. The Original Poster (OP) is employed at the primary school in his community. Therefore, part of his daily responsibilities is to assist teachers and ensure that their classes go off without a hitch. But OP wasn't re…

There's this thing that happens every now and again in organizations where someone, usually high up on the food chain, decides that everything—every decision, order, expense, or report—needs to pass across their desk. They do so severely underestimating the gravitas of what they've just requested, with little comprehension of just how many things they're going to be handling, dependent on their pen stroke to proceed. Of course, maybe not right away, but at some point, things are going to begin…

There are brutal individuals in the corporate world. They would stop at nothing to make sure they succeed, and they are willing to pay whatever price to do so—even if it means compromising their morals, closest friends, and most reliable colleagues. Having stated that how would you respond if the latest hire sought to seize control by instilling fear? Regardless of how absurd her demands were, would you submit to them in silence or would you resist and hold your ground? The story that follows,…

If you're in a line of work that frequently deals with emergency break-fix scenarios where you're effectively permanently on call and might be expected (or required) to spring into action at a moment's notice at any time, having an expectation set that you'll never work overtime doesn't really work. Yet, that doesn't stop petty managers from setting petty rules for their frontline staff who are handling these types of situations. But, to be fair, it's not as if they really understand the indust…

Handling payment between two companies is never easy business. Each company has its own regulations and policies regarding their money, it is often hard to manage even the most simple payment. Much like the companies in this Reddit story. The person who wrote this story (OP) is an employee in a tech company that supplies and installs tech equipment to other small companies. Their policy states that until the payment for the equipment is fully paid, the ownership of it remains in the hands of th…

When I was in middle school our school had an unfortunate naming convention for our school usernames that consisted of the first five letters of your last name followed by the first four letters of your first name. Naturally, my username was thus “DicksBra” and you can imagine how much fun we, being a group of 11-year-old boys had with that. Any time my username was required it was gleefully announced or entered to the tune of stifled laughter

People are always trying to get discounts. Wait, let me rephrase… Entitled people are always trying to get discounts. People who are bored, miserable, and like to play the underdog. Look, I don't see anything wrong with a discount, but I do see something wrong with the way folk tend to go about it. Instead of asking nicely, or speaking in a polite tone, they'll yell their heads off, be rude and condescending, and generally make the person on the other end feel awful. That's what this customer d…

Any type of information is now readily available online. We can access any book, paper, article, or even blog we want with only one simple click of a button. Consequently, given how simple it is to access all of this information, one might assume that everyone—including you and me—would be more cautious about what we publish online. The following is the story of a frustrated tech firm customer support representative. The Original Poster (OP) describes a terrible boss from back in the early 2000…

If a printer goes up in flames, you might want to order a new one, dude. These were the exact thoughts of u/mattthepianoman who posted his funny workplace story to r/talesfromtechsupport. See, a printer had smoke coming out of it, and it was his job as a tech employee to report the issue to an IT contractor. This IT contractor had a few brain cells missing, and instead of doing something about it, he first asked the original poster to take him step by step through the diagnostics. What do diagn…

Instant karma is the best kind of karma. Nobody wants to see destiny play out slowly over time… We want karma now. One remote worker called up tech support on a Friday, just as the IT employee was about to head home. The worker was livid that their internet wasn't working, and they completely flipped out on the poor IT employee who hadn't done anything wrong. The worker explained that their internet wasn't working, and demanded IT fix it right that instant. After a couple of questions, the prob…

Why does IT always get blamed? Employees always expect them to read minds, to predict the future… But they're humans with a lot on their plate, and they don't bow to snobby managers from various departments who are trying to cover for their incompetent employees. One such employee approached OP (who was working in IT) after she failed to receive emails. OP immediately began troubleshooting and found the problem relatively quickly. The issue was a rule that she had set up, and OP pointed her to…

One IT contractor got paid thousands after a senior attorney stubbornly refused to give up his laptop for a new system installation. The law firm had hired OP to install new systems on 800 field laptops after a major data breach, and OP admitted it was a complex logistical operation that required a lot of time… and work. After fixing all the laptops, OP had one laptop left to refurbish. The senior attorney was taking his sweet time and driving OP crazy, which eventually led to inevitable curios…

IT people really have it hard out there. It is a genuine surprise how they manage to keep a civil conversation with people while having to fix their constant silly tech problems they could have fixed themselves in less them two minutes. Honestly, the term ‘Technophobic' has lost all meaning when you hear what people need help with. No ma'am, you are not technophobic, you are simply too lazy to learn. And why would you learn if all you have to do to fix your tiny problem is to call the IT person…