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'The grin slid off his face': Employee outsmarts customer trying to exploit returns loophole

Navigating some companies' return policies can be an unnecessarily difficult experience that may drive you to look for ways you can circumvent their requirements and get a fair go at returning your unwanted item. At times it can feel like these policies are unnecessarily specific and cryptic: “Customer must return an item only when the thrush knocks on the last light of the third day of the second new moon—whilst wearing a hat made of cabbages." After a while of wondering what in the Tolkien yo…
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'I'll smash this on the floor': Retail worker faces off against waffle wielding Karen

What should you do with your delicious dessert waffle when you're done chowing down on it in the nostalgic comforts of a mall food court? Dispose of your waste and neatly stack your tray in the holder on top of the trash can? No. If you're this Karen, you're taking it to the nearest clothing store and demanding that the workers there dispose of it for you—under firm threat of having smashed waffles and ice cream all over the floor and clothes. Hey, at least it's not as bad as cleaning out the c…
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'She got fed up': Manager regrets demanding that retail cashier ask for their transaction approval

Unnecessary rules and processes must be followed to the letter—because some manager who has never actually done the job decided it must be so. As long as they only waste your time, they'll remain in place indefinitely as you're hounded mercilessly about the resulting drop in productivity (thanks to these new processes.) However, as soon as these processes infringe upon the time of the manager who made them, it's miraculous how quickly they can disappear, which means the easiest way to get rid o…
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'How self absorbed can you be?': Grocery store Karen annoys entire checkout line while ignoring cashier

'How self absorbed can you be?': Grocery store Karen annoys entire checkout line while ignoring cashier

One cashier was rolling their eyes at this incredibly unaware customer who just couldn't seem to focus on the task at hand. Wake up, Karen, it's time to pay for your groceries, not blab with your friend! On the r/Talesfromretail subreddit, one frustrated grocery clerk shared the daily struggle of just getting customers to listen to them. On an unexpectedly busy day at the store, the cashier wasn't able to leave their post for a second due to the massive influx of customers. But still, when this…
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'Are you a moron?': Retail cashier gets chewed out by a Karen after offering her a rewards credit card for the second time

Working retail is the biggest soul sucking job known to man. Nobody grows up aspiring to be a cashier working the register, forced to endure customers's stupid jokes ("if it doesn't scan it's free, right?"), listening to mild pop music on loop, and surviving inadequately balanced AC. However maddening the endless onslaught of beeping barcodes, inventory nights, matching aprons, and dealing with incoming merchandise, the worst thing by far about working in retail are the Karens.
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'She's the biggest cliché': Woman wants phone refunded, but refuses to cooperate with staff

'She's the biggest cliché': Woman wants phone refunded, but refuses to cooperate with staff

When this woman's phone memory filled up, she knew exactly where to go — back to the store she bought her phone from. Customers are usually convinced that they're correct, and that they know exactly what they're doing. So then the employee, who does this all day every day, is at the mercy of the customer, who is utterly unflappable. It's not fair to these retail workers , and of course, this happens in every industry. This employee shared their story to r/talesfromretail about a woman who showe…
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'Sorry Karen, I don't do work I'm not compensated for' : Delusional customer calls employee's manager after being refused service from employee on break

'Sorry Karen, I don't do work I'm not compensated for' : Delusional customer calls employee's manager after being refused service from employee on break

It's almost alarming how many customers assume it's their right that an employee drops everything to help them, whether the employee is on break, off the clock, or busy helping another customer. This was Karen's assumption as well, as she scoured the store for someone wearing what resembled a uniform. This same Karen expected a retail worker to help her, even though the worker was on break. She took offense when told that, and went straight to the manager, as any good old Karen would do. There…
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'He just looks at me dumbfounded: "Wait, you mean I have to pay for this?"': Locksmith enacts extremely satisfying revenge on irritating customer

'He just looks at me dumbfounded: "Wait, you mean I have to pay for this?"': Locksmith enacts extremely satisfying revenge on irritating customer

One locksmith got back at an annoying customer in the best possible way — which of course the customer absolutely hated. As the OP shared in this classic post , they're a locksmith who makes keys and opens doors and car doors for customers. But at the end of one day, an irritating customer barged in shirtless and demanded service. He didn't become any less of a headache from that point forward! As a locksmith , though, the OP had most of the power in his hands. His business also had a policy th…
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