FAIL Blog
Advertisement

tales-from-retail

customer support customer service workplace-stories talesfromretail server retail waiter karen-customer customers waiting karen-customers april fools customer talesfromyourserver food service service tales-from-retail tales from your server service industry - 25279749

Restaurant boss says all leave requests will be denied going forward, staff asks him if he's making an April Fool's joke: 'He was not'

Dodgy off-book leave policies are something that you just come to expect after a while of working in the restaurant or retail world. From the first time you go to book leave and are met with the strong insinuation that maybe you shouldn't be taking any leave at all, giving you reasons of being too busy or too understaffed to possibly afford to be a “man down," you're going to be feeling that old resigned feeling of knowing that this is going to be that kind of place. The reality is that you're…
View List
Customer blames car wash for car damage, demands compensation but refuses to let employee check the security cameras: ‘I know a liar when I see one’

Customer blames car wash for car damage, demands compensation but refuses to let employee check the security cameras: ‘I know a liar when I see one’

No one loves to admit they are at fault when they make a mistake. It's an uncomfortable feeling, and if the mistake costs money, that is even worse. But, as we are all adults, sometimes you have to own up to your mistakes and pay for what you caused. Not this customer though, he absolutely refused to admit to the damage he caused. In this Reddit story, two customers approached a car wash employee and accused the car wash of causing their cars to crash into each other. The employee, who had to d…
View List
Advertisement
‘Her manager called the next day, profusely apologizing’: Customer gets back at retail employee for refusing to help her 30 minutes before store closing time

‘Her manager called the next day, profusely apologizing’: Customer gets back at retail employee for refusing to help her 30 minutes before store closing time

Let's get the record straight on this issue. If a store's closing time is at 7:00 pm, the employees can stop accepting customers no earlier than 6:50 pm. Even if there are annoying customers that come in 15 minutes before you close, and take their sweet time, you have to be loyal to the closing time that is known to the public. You can't just decide to close 30 minutes earlier just because you feel like it. Much like what the employee in this Reddit story did. A customer came into the store wit…
View List
jobs job work customer service talesfromretail idontworkherelady retail retail worker karen-customer tales-from-retail - 2386951

'I don't work here': Guy gets accused of slacking at a job that isn't even his and accosted by another customer

Retail is brutal for a number of reasons, but one of the worst is the fact that you get absolutely no respect from the public whom you're servicing. This is clearly evidenced by the audacity and sheer entitlement they feel in being able to bark orders at you and admonish you for “slacking” as if they're your boss. The thing is, when they're at their own job, they probably browse Reddit and spend ample time gossiping with their own coworkers but for some reason, these sorts of customers seem to…
View Article
‘He watched as I counted every single bill’: Retail employee gets back at demanding customer for refusing to pay with credit card

‘He watched as I counted every single bill’: Retail employee gets back at demanding customer for refusing to pay with credit card

It might be safe to say that we are slowly approaching a time when people no longer use cash. Not to say that cash will ever disappear, that is not going to happen, but with the ability to pay with debit cards, credit cards, smartphones, and even smart watches, people simply don't carry cash with them anymore. The slow disappearance of cash from our lives shouldn't and probably wouldn't affect our everyday life that much, but it can cause some inconveniences to some people, or more specifically…
View List
Advertisement
‘You have no clue what you're doing': Customer demands to speak to manager after yelling at employee, only to discover the employee is the manager

‘You have no clue what you're doing': Customer demands to speak to manager after yelling at employee, only to discover the employee is the manager

Every customer should remind themselves when they go into any type of store, that the employees are there for a reason. They have had training, they probably have been working there for a while, and you are not the first customer walking in. The bottom line is, they know what they're doing. So if you, a customer, come in and ask for a product and an employee tells you that they don't have it, chances are, they don't have it. Calling the employee names or asking to see the manager, will not chan…
View List
Undervalued retail employee gets written up for attempting to prevent a $400 store theft

Undervalued retail employee gets written up for attempting to prevent a $400 store theft

Retail is like the Wild West: it's vast and untamed. And who needs to maintain composure in the midst of such mayhem, in your humble opinion? That's the customer service agent, of course. The story that follows is from a disappointed sales department employee. The Original Poster (OP) holds a job at a small business located in the neighborhood shopping center. The business has had to deal with an increase in theft lately. Unfortunately, due to the shopping center's numerous rules and restrictio…
View List
customer support customer service karens workplace-stories talesfromretail entitled parents job retail karen-customer work customers karen-customers customer karens in the wild workplace entitled tales-from-retail karen entitled people - 24475909

'Not my problem, now leave': Retail manager puts Karen in her place when she blames him for her cancelled and unpaid cell service

At certain times in your life—particularly when things have gone sideways—it's important to take ownership of the fact that your own actions and decisions are the things that got you there. Unfortunately, most of us struggle with this and, as a matter of self-preservation, will seek to displace blame towards anyone or anything that we can point a finger at. Sometimes, this displacement is plausible, reasonable even, but at other times, it can get unreasonably ridiculous… Tell me again, Carl, ab…
View List
Advertisement
customer support customer service supermarket workplace-stories talesfromretail idontworkherelady retail karen-customer customers karen-customers tales-from-retail - 23971845

Karen chases customer out of store, employees lock her out with her stuff still inside: 'They just closed and locked the doors'

If there's one person you don't want to mess with, it's an EMT who has just finished their shift… EMTs are some of the hardest working individuals with a job that necessitates sleep deprivation, self-sacrifice, and trauma that reaches far, far above their pay grade. Even a shift for them that is “not bad” would be enough to send the rest of us looking for another line of work. While they're some of the nicest people, every EMT I've ever known personally gets through their job by being partially…
View List
'Where there is a will, there is a way': Customer complies with company's demands to return faulty product after they refuse to reimburse him, leading to company losing hundreds

'Where there is a will, there is a way': Customer complies with company's demands to return faulty product after they refuse to reimburse him, leading to company losing hundreds

It's nearly impossible to stay up to date with technology. The rate at which the world changes is almost unfathomable. However, what happens if you deliberately select outdated technology to guarantee a smooth transition, only to be left with a dysfunctional device? The story that follows tells the account of a son who purchases a flip phone for his elderly father. OP chooses an easy-to-manage cellphone for his father, who can no longer keep up with the rapid advancements in technology. However…
View List
'You break it, you pay': Customer demands post office replace her key after she breaks it, employee refuses to give in to her demands

'You break it, you pay': Customer demands post office replace her key after she breaks it, employee refuses to give in to her demands

Did you ever break something in a store and the employees demanded that you pay for it? There used to be a time when every store had those big 'You break it, you buy it' signs, and it was terrifying trying to walk through the aisles without touching anything in fear it would break. I never broke something in a store and then had to pay for it, which makes me wonder if those stores actually enforce this rule or if they simply pity whoever broke an item and just let it go. This post office worker…
View List
Advertisement
'You asked for this...': Employee gets caught between upper management and supervisors, leading to clever compliance to end their power trip

'You asked for this...': Employee gets caught between upper management and supervisors, leading to clever compliance to end their power trip

Hierarchy is the cornerstone of the business world. There will always be subordinates and superiors in the organization based on seniority and experience. But what would happen if you were caught in the middle of an argument, or perhaps a more accurate description, an ego clash, between two of your managers? Well, the story below is an account of a dissatisfied store salesperson. OP has worked at a single shop for the past six months. Six months is a century in the retail industry, particularly…
View List
customer support customer service workplace-stories talesfromretail idontworkherelady retail karen-customer customers karen-customers tales-from-retail - 23972101

Karen tells shopper they're dressed too casually for a job that isn't even theirs: 'I'm not at my job right now'

It's kinda sorta hard to dress too casually for a job you don't have. For one thing, it's not your job, and, for another—well, it's not your job. As long as you're wearing a shirt and shoes, you can pretty much go anywhere you'd like… Although those signs usually fail to mention any requirement for pants, so that one's up to you.
View List
customer support customer service workplace-stories talesfromretail retail karen-customer customers karen-customers tales-from-retail - 23969285

Off duty retail worker plays along when Karen mistakes him for an employee: 'Stop harassing other shoppers'

Being a retail veteran means that you're nearly immune to the tactics of wily entitled customers, hardened to the core with the scar tissue of encounters with other customers—that or just completely dead inside—but it's all the same thing, really. Even if you leave the retail industry far behind, you remember the way people can act toward retail staff long afterward and how it's almost like people become another person when they begin talking to someone they deem to be a “servant" and beneath t…
View List
Advertisement
workplace-stories employee job retail tales-from-the-workplace retail worker reddit story entitled customers workplace tales-from-retail Reddit funny entitled people - 23867909

'Sorry, I'm not a mind reader': Retail worker shares story about a demanding customer who asked them to hand-deliver items, in turn, retail workers share stories where they were expected to read customers' minds

And the award for Most Entitled Customer goes to...
View List
customer support customer service talesfromretail petty-revenge-reddit retail revenge customers revenge-stories petty revenge tales-from-retail revenge-stories-reddit - 23755525

'She avoided eye contact with me': Customer gets back at presumptive sales associate for judging them based on appearance

We're silently judging each other all the time. Like it or not, it's a part of being human. Most of the time, these are calculated judgments, and they're made for good reason in order to avoid conflict and preemptively determine whether or not it is a good idea to broach particular topics of conversation with the person you're talking to—like deciding whether or not a political conversation is appropriate at your family's Christmas gathering. Even the most tolerant saint-like individuals among…
View List
1 2 3
Advertisement
Advertisement