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Off duty retail worker plays along when Karen mistakes him for an employee: 'Stop harassing other shoppers'

Being a retail veteran means that you're nearly immune to the tactics of wily entitled customers, hardened to the core with the scar tissue of encounters with other customers—that or just completely dead inside—but it's all the same thing, really. Even if you leave the retail industry far behind, you remember the way people can act toward retail staff long afterward and how it's almost like people become another person when they begin talking to someone they deem to be a “servant" and beneath t…
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'Sorry, I'm not a mind reader': Retail worker shares story about a demanding customer who asked them to hand-deliver items, in turn, retail workers share stories where they were expected to read customers' minds

And the award for Most Entitled Customer goes to...
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'She avoided eye contact with me': Customer gets back at presumptive sales associate for judging them based on appearance

We're silently judging each other all the time. Like it or not, it's a part of being human. Most of the time, these are calculated judgments, and they're made for good reason in order to avoid conflict and preemptively determine whether or not it is a good idea to broach particular topics of conversation with the person you're talking to—like deciding whether or not a political conversation is appropriate at your family's Christmas gathering. Even the most tolerant saint-like individuals among…
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'Then came the Karens': Video game store offers too-good-to-be-true offer on gaming console, store floods with confused customers

“I immediately wanted to call in sick,” this video game store employee wrote. What made them feel so ill? An advertisement! For those who have spent time in the trenches of retail work around the holidays, you know exactly how this person feels. No matter how much you enjoy your retail job during the year, when the holiday season comes around, customers begin to act feral.
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'They sent me home due to low workload': Manager forces workers to use PTO after sending them home early

Certain organizations, especially within certain industries, love to save on labor, and one of the ways they do this is by sending workers home from a scheduled shift when things are quiet to try and keep from being overstaffed. Of course, predictably, as soon as the manager has sent someone home, you'll end up with the biggest rush of customers you've ever experienced, ensuring that the rest of the day is going to be a living nightmare—and no one will be getting any breaks.
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'The cops were called': Karen arrested for accosting customers she mistook for employees, who play along to send her over the edge

Supermarkets are already a relatively overwhelming experience for most of us, akin to navigating a labyrinth that's been starkly lit by harsh-white fluorescent lighting while a string of the most infuriatingly mundane acoustic covers of songs that were popular ten years ago play omnipresently throughout.
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'She was the most delusional customer I ever had': Karen tries to return costume the day after halloween, five years after she bought it

Typically, purchasing something means that you intend to keep that thing for the duration of its life or until you pass it on. This directly contrasts with renting something, where you lease it for a set period of time for a fee with the expectation that you will be returning that thing by the end of the period you have paid for it. Both arrangements have their advantages, by owning something it's yours and you can do whatever you want with it, but this usually requires a much higher buy-in cos…
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'It was my personal bag and it wasn't for sale': Shoplifting Karen claims employee's handbag is hers after employee tells her she cannot purchase it

'It was my personal bag and it wasn't for sale': Shoplifting Karen claims employee's handbag is hers after employee tells her she cannot purchase it

There are some people in this world who have been raised and reinforced with such entitlement that when they want something, no amount of reason will convince them that they can't have it. One has to wonder how one's mind can be so brainwashed to be able to think that you can have just about anything. Unfortunately, enough people out there seem to be mentally engineered this way and there's not much we can do to stop them. It's only a matter of time before you just have to get the cops involved…
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'We only do deliveries over the phone': Cashier refuses to take delivery order in person, customer calls from the lobby

Rules usually exist for a reason. Generally, they come into being because someone did something and learned the hard way that the way they chose wasn't the way that it should be done, so it's decided that this way should never be attempted again by either them—or those surviving them—depending on how poorly their attempt went. There is another type of rule, though, and these rules are generally made up by a bored busybody middle manager on a random Wednesday afternoon because they need somethin…
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'[It] makes me happy': Cashier shares their brilliant strategy for dealing with phone-talking customers at checkout

It's no secret that working in customer service exposes you to all kinds of bizarre behavior that wouldn't be acceptable in any other place in society. What is it that makes people think it's okay to treat someone any differently just because they happen to be wearing an apron or a name badge? Unfortunately, the act of being served gives petty tyrants the opportunity to feel as if they are better than the person serving them, with some individuals exhibiting levels of malice and cruelty that ma…
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'[My boss] was walked out by two cops': Thieving fraudster retail manager gets arrested when their employee finally gets even

What do you do when your manager is a thieving fraudster, and their boss refuses to listen because, on paper, your manager is getting good results? This is something you'll likely come across during the long course of your career, and you might be dismayed to find yourself powerless in the position. Heck, most bosses will be willing to look the other way for someone who is performing high in whatever KPI upper management is currently prioritizing… Just as long as things look good and people are…
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'I continued to say “excuse me?"': Customer claims diamond specialist switched out her ring

'I continued to say “excuse me?"': Customer claims diamond specialist switched out her ring, specialist proves her wrong

Specialists exist for a reason. For this retail worker , jewelry is their career. They're a diamond specialist who works at a privately owned business. Even though they have impressive expertise at their job, there are always customers who think they know better than a trained professional. Something customers don't seem to realize is that expertise matters. As a customer, you go to see someone who's spent 10,000 hours learning a trade because they have knowledge that you require. That's the wh…
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25 Disturbingly Relatable Work Memes for Retail Employees Who Are Dangling By a Thread

Memes to scroll while you hide from your manager on your lunch break
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'If you're in the building, you're working': Grocery shopper wants help from the only employee who cannot assist her

'If you're in the building, you're working': Grocery shopper demands help from the only employee who cannot assist her

When customers demand help , they want to be helped immediately. And instead of listening when workers actually try to help them, they seem to shut off their ears, and end up throwing a tantrum instead. Cashiers don't get the respect they deserve, and lots of customers are very rude to them on the daily. U/NiftyGoblin had a strange story to tell, which they shared to r/TalesFromRetail, a subreddit for retail workers to share the realities of life behind the cash register. This OP was just tryin…
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'It was a disaster': Retail workers quit and take down an entire store

'It was a disaster': Retail workers quit and take down an entire store

It's often said that no one will appreciate the job you do until you're gone, and we've yet to see evidence otherwise. It's like being in the driver's seat of a race car; as long as you're driving that car, people will attribute the car's best performance to be owing to the car itself. It's not until you leave the team and another inferior driver takes your seat that people will realize how truly terrible the car is… and that your efforts were making the car appear better than it actually was.…
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'Don't use price labels': Manager's extreme cost cutting measures cost them big time

'Don't use price labels': Manager's extreme cost cutting measures cost them big time

Extreme couponing is an interesting hobby that serves as a great past-time for house spouses who need a break from the tiring work of pitching the latest MLM fad to old acquaintances. It also makes for some pretty mediocre television that makes for a passable watch when you're drifting in a fever dream and too sick to change the channel. It does not, however, make for a good means of operating a business. And, yet, many managers and business owners out there employ it as a strategy, paying no h…
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