Hotel front desk workers are responsible for many things, but fixing poor customer decisions is not one of them. One hotel worker at a popular beach destination knows that all too well in the aftermath of an incident with one customer that really stood out. Taking a summer trip to the beach can be an amazing way to relax and unwind for a few days. You can start each morning with a hotel breakfast, then spend your days with your toes in the sand while the kids build sandcastles. After spending t…

We prepare, we carry out, and we want the finest result. But what would you do if an associate decided they didn't feel like dealing with you after months of preparation for one of the most important events of your life? The story below is an account of a frustrated individual. The original poster (OP) thought of a way to contribute to his brother's wedding, making it special and unforgettable. To ensure the bride and groom arrived at the venue with style and swagger, he had planned to charter…

Many people who take over a business like to make drastic changes to it in order to assert their new ownership over it. Mostly those changes come with the claim that they want customers to notice that the ownership has changed and that ‘there is a new sheriff in town’. The main problem occurs when they make massive changes to an already successful business, without taking into account the thoughts and feelings of all the regular customers who already loved the business as it was. Then those own…

There are tons of marketing ploys out there nowadays by big corporations trying to make more money. They may not make sense to the consumers, or even the employees, but they are policies set in stone that only upper management can dictate. This phenomenon was confirmed by a former retail worker who shared that sales aren't always a good deal. But what about other industries? What are they not telling their customers? Keep reading to hear from 25+ employees about what their jobs won't let them...

Coffee mugs rattle, silverware clinks, and the grill is sizzling. You weave your way through the packed tables, refilling customers' water and delivering steaming hot plates piled with burgers and fries. Ten years in the biz, and you've got this dance down to a T. Your muscle memory serves you well as the crowd thickens. You juggle orders, argue with the kitchen, and wish your coworkers cared about their tips as much as you do. Why does it seem like you're doing everything alone? By closing tim…

Every restaurant or store has to deal with people attempting to leave without paying. In stores, it is easier to prevent people from doing it, because they have to leave the premises with a physical item at hand, and it is pretty simple to track the items and make sure they are not stolen. In restaurants, is it a bit more complicated, since a customer consumes the food before they actually pay for it, so they can just up and leave when no one is looking, and never pay a dime. Surely every resta…

If you're in a customer service position , you deal with all types of people. You meet some folks who are super friendly and bubbly, especially if you're working at a tattoo studio , like these people are. Many people are thrilled to be getting tattooed—they might have planned out their design for quite some time, so they're excited to finally be putting the ink on/under their skin. Other people have a bit of an attitude problem, as the folks on r/TattooArtists will tell you. Instead of being e…

Starting a small business is a scary thing, putting it all on the line to try and create a successful business, which will see you solely reaping possibly unlimited benefits—if you can make it that far. But, hey, you take on all of the risks, you get all of the rewards; that's fundamentally how we've decided things should work in this world… and when it works well for someone, you're not going to see them complaining. However, taking on the risk means taking on the risk. Which is something a lo…

There is nothing more satisfying than to watch entitled people get what they deserve, even if it is as small as watching them get up from a table that isn't theirs at a restaurant. Let us give you more context. This person on Reddit shared a story that happened to her while she was on vacation with her parents. While traveling, they got hungry and decided to book a table at a nice restaurant, but when they got there, they saw that all of the tables were occupied, even though they made sure they…

A bunch of waiters and chefs revealed the funniest things they’ve ever heard in the workplace. While working in a restaurant’s back of house (BOH), employees quickly gain a playful rapport with each other.

In retail, the number of customers who are convinced they know better than you is endless… Better than you when it comes to the products, better than you in terms of your store's policies, and better than you when it comes to the legalities under which you're trading. Having access to all the information with little understanding has emboldened people into thinking that they're experts after a few Google searches, even on impressively technical subjects. Of course, the rehearsed script often ru…

Cool as a cucumber

There are a whole lotta people in this world and plenty of winding paths down which you can walk. While some choose the long and winding paths toward making the world a better place… or at least being a decent contributing member of society… a bunch of them are walking the short path of entitlement instead. At a certain point, you might expect that grifting would be more work than learning or earning an honest means of getting what you need, but that would defeat the purpose, which somewhere al…

Any business owner who wants to be respected should learn how to accept criticism. If they are unable to listen to what their customers have to say, they will probably not get far. It is unbelievable that many people tend to completely forget that a business is a two-way street and that the business needs the customer just as much as the customer needs the business. The restaurant owner that is shown in this Reddit post was completely out of line when handling customers. It seems that the owner…

Although, understandably, some policies can't be changed or eased, there should always be room for consideration. Sometimes, even though on paper the policy makes total sense, certain cases prove that there can be exceptions from time to time. Much like the case in this Reddit story. OP (original poster), booked a hotel room a year in advance for next week, which happens to have a solar eclipse event that is highly anticipated. Because of that, when OP booked their room, the room was practicall…

One barista is confused and annoyed by the rules their manager is making up. They took to r/mildlyinfuriating to share the story. But commenters informed them that they might be looking at things all wrong. Their issue revolves around making custom drinks for the patrons of their coffee shop. Some chains embrace the custom drink trend, including all of the Tiktok drinks with names like “Snickerdoodle Cinnamon Chocolate Chai Latte”