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'They did what every company would with recorded lines: they pulled the calls': Call center worker hangs up on caller repeatedly, bosses back them up

'They did what every company would with recorded lines: they pulled the calls': Call center worker hangs up on caller repeatedly, bosses back them up

This dude clearly didn't listen to the automated message telling customers they'll be recorded during the phone call . He paid the price for that mishap! Working in a call center is a grueling job for lots of people. Just look in the comments, or at some of the many posts to r/talesfromcallcenters, and you can get a peek into the life of a call center rep. Basically, these employees clock in and take dozens or even hundreds of calls per day. Depending on their place of business, they're probabl…
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karens messages customers blanket entitled karen entitled people wool buy selling - 22420229

'You could probably get the yarn for a LOT less': Customer advises blanket creator to lower prices and respond to messages faster

Some crafty folks enjoy selling their creations, but their customers seem to feel entitled to every step of the process. In the social media era, it's never been easier to feel closer to your favorite artist. The common adage is that people are attracted to the process of creating art, and lots of social media savvy creators are now showing their processes publically. This especially draws attention if your artwork involves dripping lots of paint down a canvas or frosting a cake at 5x speed. Th…
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'He paid for a pound, he's going to get what he paid for': Customer claims his wing order wasn't a full pound, turns out it's over a pound, server tosses extra wings

'He paid for a pound, he's going to get what he paid for': Customer claims his wing order wasn't a full pound, turns out it's over a pound, server tosses extra wings

Entitled customers need to be careful with the battles they choose. If they are not certain that they're in the right, the result could be embarrassing and, in this case, far less than what they wanted. When you order a pound of wings at a restaurant, do you fully expect everything to be carefully weighed to the exact desired amount? What kind of establishment do you think this is, sir? You're ordering wings , not caviar! This Redditor , who worked as a cook at said wing establishment, watched…
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'You can't use a shopping cart': Customer complies with disgruntled cashier's demands, leading to overfilled checkout counter hassle

'You can't use a shopping cart': Customer complies with disgruntled cashier's demands, leading to overfilled checkout counter hassle

This story includes one overworked, tired cashier who despised the fact that he had to keep pointing out a strikingly obvious sign that read, ‘Leave your shopping cart outside’ to customers who did not go out of their way to read it. This story also involves a customer who worked at a liquor store and had to get a bunch of bottles for the upcoming holiday. So in simple terms, it included two minimum-wage workers who were not getting enough money for dealing with other people's messes on a daily…
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customer support customer service workplace discussion workplace-stories talesfromretail jobs job malicious compliance retail karen-customer work customers karen-customers workplace tales-from-retail employment in the workplace - 22380549

'We only do deliveries over the phone': Cashier refuses to take delivery order in person, customer calls from the lobby

Rules usually exist for a reason. Generally, they come into being because someone did something and learned the hard way that the way they chose wasn't the way that it should be done, so it's decided that this way should never be attempted again by either them—or those surviving them—depending on how poorly their attempt went. There is another type of rule, though, and these rules are generally made up by a bored busybody middle manager on a random Wednesday afternoon because they need somethin…
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customer support customer service workplace-stories talesfromretail malicious compliance retail karen-customer customers karen-customers tales-from-retail - 22328837

'[It] makes me happy': Cashier shares their brilliant strategy for dealing with phone-talking customers at checkout

It's no secret that working in customer service exposes you to all kinds of bizarre behavior that wouldn't be acceptable in any other place in society. What is it that makes people think it's okay to treat someone any differently just because they happen to be wearing an apron or a name badge? Unfortunately, the act of being served gives petty tyrants the opportunity to feel as if they are better than the person serving them, with some individuals exhibiting levels of malice and cruelty that ma…
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'Three cop cars pulled in and surrounded them': Cheap couple gets cops called on them for refusing to pay for a $9 salad bar

How much trouble is it worth going through to avoid paying for a couple of leaves of lettuce? Is it worth a run-in with the police that could possibly see you arrested and sent to prison, all because you didn't want to pay $9 for your salad after complaining about the toughness of your steak? From there, you'll be forced to plan a daring means of escape. By day, you'll see yourself unwittingly participating in and then dismantling the operations of the corrupt warden running the prison while sp…
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'People assume sound doesn't travel over the bar': 10+ wild stories as told by the bartenders who overheard them

'People assume sound doesn't travel over the bar': 10+ wild stories as told by the bartenders who overheard them

You know that bartenders have seen plenty of nonsense they wish they never saw. Of course, it's not their fault. People are absolute fools in these establishments and have zero idea that sound does, in fact, travel. On top of that, customers also seem to forget that bartenders do not suddenly become invisible after they have served you a drink. They are right there with you as you confess your biggest regrets, secrets, and gossip to your buddy. These customers clearly forgot where they were as…
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'She told me I could NEVER tell a customer the store was closing': Retail employee works all night long after manager tells them to never tell customers to leave

'She told me I could NEVER tell a customer the store was closing': Retail employee works all night long after manager tells them to never tell customers to leave

This is one of those rules that is so obtuse, it hurts your head to think about. Every job has some rules that make no sense. But some jobs, particularly retail work , have rules that are jaw-droppingly inane. This is especially silly when it comes to the "customer is always right” types of rules. Because, as it turns out, the customer is not usually right at all, so why should they get to determine the rules? For example, if you want your store to close at 2AM each night, you should have a rul…
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'[He] starts pulling chicken wings and chinese donuts out of his pockets': 30+ Guacamole goofs and fishy faux pas that happened at all-you-can-eat buffets

'[He] starts pulling chicken wings and chinese donuts out of his pockets': 30+ Chocolatey catastrophes and fishy faux pas that happened at all-you-can-eat buffets

When you want to get the most amount of food for your money, it's time to head to your local all-you-can-eat buffet . Going to buffets was always a treat when I was a child. When you walk into a buffet, you're overwhelmed with the delicious smells and dozens of food choices. Whether you want roast turkey or green beans or cheesecake, an all-you-can-eat spot is bound to have a massive selection. I always loved getting both mashed potatoes and fries, and dipping the fries in the mashed potatoes.…
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'I'm sure she won't be happy to hear about this': Florida family wants landscapers to charge them each the same low rate, landscapers agree to 'hold to [their] word'

'I'm sure she won't be happy to hear about this': Florida family demands landscapers charge them each the same low rate, landscapers agree to 'hold to [their] word'

When these landscapers got a referral from one customer to another, they had to explain some important caveats. Unfortunately for the landscapers, these clients were not happy with the deal they were going to get. Referrals are really important to many companies. In recent years, there's even a big incentive by lots of brands to tell your friends about their product. How many times have you gotten a friend to sign up for a random product just so you can get a discount? Or, if you're crafty, you…
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'I ripped off a terrible client': Guy overcharges to help clear out entitled Kevin's furniture, collects $25,000+

'I ripped off a terrible client': Guy overcharges to help clear out Kevin's furniture, collects $25,000+

Here is a cautionary tale for the demanding entitled Kevins out there who don't even realize that they're actively making enemies out of the people who are working for them. You know that there are more of these guys out there than just Pat. Pat was a friend of a friend to this Redditor , who therefore felt obligated to continue working for him. The Redditor would perform household duties as a side hustle outside of his full-time job. Pat is the kind of guy who would make demands out of nowhere…
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'Manager/owner... won close to $50,000':' Diner insists on showing son the industrial freezer he installed, owner sues him for shoddy work

'Manager/owner... won close to $50,000':' Diner insists on showing son the industrial freezer he installed, owner sues him for shoddy work

As a parent, it's only natural to want your kids to be involved in your life. That's why things like “Bring your kid to work” day exist — so you can show your kiddo off to all your coworkers, and let them see what you're doing all day long while they're at school. This dad had a similar idea of sorts… but it majorly backfired on him. U/FlashyCow1 shared a story from their time working at a burger restaurant. This place had a pretty devastating recurring problem: a faulty fridge that was consist…
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‘This is your job now': Car dealership manager sends worker to deliver paperwork, despite lack of approval by higher-ups; customer CCs whole department on matter

‘This is your job now': Car dealership manager sends worker to deliver paperwork, despite lack of approval by higher-ups; customer CCs whole department on matter

Customers rarely have our backs, but when you find a way to get them to complain without exposing what is happening in the background work-wise, you have struck gold. Just because somebody is working, does not mean they want to work. Moreover, it would probably be best if they didn't work at all, seeing as they can't even do one simple job right. Who am I going on about? Well, let's call him Jim. Jim was the OP's coworker, who happened to be a manager at the car dealership OP worked at. Jim was…
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'[He] left a 1 star review': Movie-goer insists on buying tickets to action movie at a closed down theater

'[He] left a 1 star review': Movie-goer insists on buying tickets to action movie at a closed down theater

Since the invention of the online star rating system, people have been leaving one star reviews for companies they had poor experiences at. But as you certainly know if you ever peruse these reviews, a lot of people have a bad time due to self-inflicted mishaps. Some actually have the gall to get upset that a store is closed at a time the customer wants to shop. Others rant about being treated badly by staff members, or receiving cold food at a restaurant. There are plenty of reasons you might…
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'He was a server once too, so he knows how it is': Top Wholesome 'Tales From Your Server' of the Week (September 4, 2023)

'He was a server once too, so he knows how it is': Top Wholesome 'Tales From Your Server' This Week (September 4, 2023)

On the most monotonous days as a server, sometimes a wholesome act of kindness can make one's entire shift infinitely better. People don't tend to extend those kindnesses enough in the cutthroat world of customer service. Instead, servers and bartenders often have to deal with a slew of Karen customers, loud children, and entitled parents. Some of these more wholesome moments were compiled from the top posts this week on Reddit's r/TalesFromYourServer subreddit. These anecdotes included an anno…
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