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'The grin slid off his face': Employee outsmarts customer trying to exploit returns loophole

Navigating some companies' return policies can be an unnecessarily difficult experience that may drive you to look for ways you can circumvent their requirements and get a fair go at returning your unwanted item. At times it can feel like these policies are unnecessarily specific and cryptic: “Customer must return an item only when the thrush knocks on the last light of the third day of the second new moon—whilst wearing a hat made of cabbages." After a while of wondering what in the Tolkien yo…
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'She straight up called a tow company to tow seven cars': Karen tries to tow other hotel guest's cars

What would you do to get your preferred parking space? Some might say that towing seven cars is a little extreme—whether or not those cars are technically supposed to be parked there. This is especially the case when you're just a guest staying at a hotel and in no way have a stake in said hotel. This Karen took issue with the fact that there were a bunch of non-electric cars parked in the electric car parking spaces, but parking at the location was extremely limited, so it was essential that a…
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'[Now] she can't check out anything until the fine is paid': Karen messes with the wrong librarian, who rediscovers $450 in old unpaid fines

It's always important to be polite to the customer service worker who is handling your request, even if that request involves negotiating a tricky situation, chances are you'll get a better result if you treat that person like an actual human being. Usually, the sheer bureaucratic inertia of a large corporation or a government entity will mean that if you're rude to the wrong worker, you're going to be stuck in bureaucratic purgatory for a frustratingly long period of time. Or, worse, they may…
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'You can't do that': Customer loses thousands of dollars after filing a chargeback despite being offered full refund for purchase

'You can't do that': Customer loses thousands of dollars after filing a chargeback despite being offered full refund for purchase

Customers often play a dangerous game in terms of refunds, and this game can ultimately result in some bitter consequences. In this case, a customer bought a designer item online, and when it arrived she sent a rude message to the seller, OP, demanding a full refund, threatening OP with filing a chargeback. The catch was Karen wanted OP to Venmo her the money, which is a huge, blaring red flag. OP said they would refund the money if the item was returned, per company guidelines. Karen discarded…
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'They must have been crying at the computer': Customer frantically withdraws their complaint when worker gets fired because of it

The ability to admit fault and regret one's actions is, unfortunately, not one everyone possesses. Those people's ego eclipses their ability to feel remorse, and accepting fault would be accepting the possibility that they are fallible. For everything you can say about this customer, at least they were willing to feel immediate regret once their demands were met… There are a lot of instances of this same thing happening where the customer would be celebrating the fact that their complaint cause…
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'Does not even turn on': Confused buyer leaves 1-star review for a fake phone because it doesn't work

If you buy something that's specific purpose is to look like something else but not actually work, you shouldn't be surprised when it doesn't work. That's literally what it's for. I don't know what you'd actually want to buy one of these for—unless you were a retailer looking for a risk-free display dummy. Maybe as a prop for a film or stage set? Anyways—the point is that leaving this product a 1-star review for not working is mind-boggling. You should be leaving it a 1-star review if you were…
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Guy leaves bike shop 1-star review for helping him for free

This is precisely the type of thing you encounter while working in a bike shop. Of all the customer service roles you could ever work, working in a bike shop will confront you with some uniquely bewilderingly entitled experiences. The idea of “you haven't done enough for me for free” will somehow recur time and time again as 1-star reviews bombard you for going out of your way to help someone who doesn't understand how much they don't understand about their bike. Bonus points here for being bla…
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'Did I stutter': Biker dude wants a coffee with no coffee, gets his wish

If you're going to be this confidently incorrect about something and then be rude when the person who knows what they're talking about tries to correct your mistake—you deserve whatever is coming to you. In this case, what's coming to you is a horrifically inconsumable sugary drink of the likes your tastebuds have never encountered before. When working in customer service, you end up dealing with these people quite often. Over time, instead of bending over backward to correct their mistakes (ge…
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'We've decided we can't meet your expectations': Dealership deals with an entitled customer

Dealing with a demanding customer can be a nightmare—ask anyone in customer service. It's not as straightforward as you might think either—the more you bend and break for them, giving in to their demands, the more they will ask for in return. It's like a lion attacking a herd of wildebeest; the hunter can sense the weakness, and showing any will make you a greater target. Plus, if you actually manage to close a sale with these people, there is an infinitely greater chance that they will become…
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'Apparently she thinks knowing this allows me to hack her': Karen insists custom computer guy is trying to hack her and her child

When you deal with customers, no matter how big or small your operation is, there's the inevitable risk that, at some point, you'll stray across an unreasonable one. It's incredibly likely that your experience with this someone with culminate with them blaming you for problems and unhappiness of their own making while gesturing wildly in a manner reminiscent of a wacky waving inflatable arm-flailing tube man—just to be sure they've gotten their point across. If the experience doesn't end in an…
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'I work for my dad': Customer tries to name-drop owner to strong-arm cashier, cashier is owner's son

Anyone who has worked retail or otherwise dealt with customers knows all too well that customers generally will try anything and everything to get their way. This includes (but is not limited to) quoting irrelevant pieces of legislation, being generally aggressive, hurling insults, demanding a manager, and name-dropping the owner (or some other executive.) In the case of name-dropping, if you actually bother to bother the person whose name is being dropped, they'll usually have no idea who the…
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'You don't get a refund': Guy exploits returns loophole to get his money back

Some companies have stupid rules, there's just no way about it. Like Gamestop buying a game back for a miniscule percentage of the price they turn around and sell it for… or being told that “You have to wear pants at Target.”
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'It's wasteful': Dillydallying customer demands one—and only one—bag from retail associate, gets their wish

We've said it once, and we'll say it a thousand times: When making a demand from an underpaid retail worker who would probably rather be somewhere—no, anywhere else than standing here listening to you, you'd better choose your words wisely. You might end up with exactly what you wished for—just… not quite how you pictured it. (The monkey's paw curls .) That's what happened in this classic case of malicious compliance, which was shared to the popular Reddit sub of the same name by Redditor u/Lai…
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Customer bugged by uncounted bag of crickets, demands worker count them out, ends up with less crickets

It's important for all you perfectionists out there to remember that not everything always has to be exact. Sometimes it's ok, better even (for everyone involved) if you just leave things to a little bit of healthy approximation. Sometimes the best answer is the one that is delivered quickly. Although, engineers, surgeons, and scientists need not heed this advice—you guys just keep doing your thing. This is the logical purpose behind measuring rice by the cup, water by the gallon, and crickets…
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Entitled Family Demands Medical Assistance, Embarrassed by Over-the-Top Emergency Medical Response

Be careful what you wish for! If what you desire is urgent medical assistance (for a non-urgent injury) from someone who isn't qualified or even capable of providing that assistance. The real truth of the matter is that this family felt entitled to receive attention from this customer service representative simply because they were a customer service representative — and that's what they're there for, right? To justify your need to feel important. I don't know if I can really stand by this coll…
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You are not a Jedi Master you are a messy traveler

Guy Tries to Talk His Way Into Unavailable Hotel Room, Won't Take No For an Answer

In contrast to the other interactions we see posted online by customer service persons, this one is pretty innocuous. It does a great job of providing insight into the sheer number of bizarre interactions you have — week in and week out — when you work in a public-facing role. Not all of them are Karens losing their marbles over the slightest inconvenience — but they will still leave you scratching your head and wondering what in gods name you have just witnessed. I used to sell bikes, and some…
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