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'Why am I not surprised you wrote this?': Karen's undeserved 1-star review gets picked apart by the restaurant's owner

Dealing with entitled customers is one of the most challenging parts of customer service jobs, especially when those entitled customers continue to come back despite insisting they're not going to. Handling their behavior just isn't worth it, no matter how much money they spend. That's why we love to see when a business owner stands up for themselves and sets the record straight—responding matter-of-factly to an unjust 1-star review from an entitled customer.
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'Sold out means sold out': Entitled hotel guests refuse to check out of their room, staff forcibly remove them

"You can't always get what you want..." Mick Jagger and the 'Stones famously taught us, before then going on to elaborate that “If you try sometimes, you'll find you get what you need.” While that's all well and good, and while this serves as a great message of inspiration about how one should never give up when the going gets tough… There are actually plenty of times in life when you might want something from someone else, and upon being told “No,” you should just take the “No” at face value a…
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'I still got [it] for a cheaper price': Cashier refuses to honor "online only" price, dude orders it online right in front of them

Working retail is the experience of permanently being wedged between a rock and a very angry place. The rock is the obstinate management structure above you that is setting and enforcing policies that make no sense—but that they refuse to change. On the other side are the perpetually angry customers who are often upset about those exact same policies. Unfortunately, you, the lowest-level employee, take the brunt of the customer's dissatisfaction, which then becomes management dissatisfaction as…
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'I got paid for doing absolutely nothing': Call center worker unable to do their job due to technical error enjoys a paid day at home

Working in a call center is a pretty thankless gig. Constantly dealing with less-than-kind customers who are frustrated at your company's refusal to help them with their problem with your product—which to be fair, is a known issue that the company has deemed to be too expensive to resolve. So, now you're bearing the brunt of that frustration on a daily basis because your wage for 20 years still costs far less than paying R&D to fix the issue.
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'The cops were called': Karen arrested for accosting customers she mistook for employees, who play along to send her over the edge

Supermarkets are already a relatively overwhelming experience for most of us, akin to navigating a labyrinth that's been starkly lit by harsh-white fluorescent lighting while a string of the most infuriatingly mundane acoustic covers of songs that were popular ten years ago play omnipresently throughout.
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'YOU SHOULD BE SERVING ME': Bookstore worker on a coffee break accosted by raging Karen who thinks she works there

Karens have the uncanny ability to identify, single out, and berate people who work customer service jobs, accosting them with wanton fury regardless of whether or not they even happen to be working at that time—or are even employed by that place at all.
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'She was the most delusional customer I ever had': Karen tries to return costume the day after halloween, five years after she bought it

Typically, purchasing something means that you intend to keep that thing for the duration of its life or until you pass it on. This directly contrasts with renting something, where you lease it for a set period of time for a fee with the expectation that you will be returning that thing by the end of the period you have paid for it. Both arrangements have their advantages, by owning something it's yours and you can do whatever you want with it, but this usually requires a much higher buy-in cos…
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'You're a real hero bud': Petulant child customer thinks he's clever for torturing cashier, gets panned in the comments

Working retail, you get all sorts… There you are, just trying to do your job, and some jerkwad comes up thinking that they're going to get one over on you because you had the gall to work a job where you have to stand for nine hours a day making minimum wage, following the processes you've been forced to follow. And that's the problem with sharing stories online… People see it as a chance to get clout for being a victim, and think of themselves as heroes despite actually being the villains... T…
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'No problem': Belligerent customer insists on being refunded for their own mistake

The thing about making a mistake is that you kind of have to just own it. At this point, you're already suffering whatever negative effects and embarrassment have resulted from that mistake, and then you have to be able to rub salt in that wound and accept that you have no one to blame but yourself. It's no surprise that a lot of times, people seem to be completely unable to consciously or subconsciously accept that their mistake is their own fault. Instead, they come up with some way to explai…
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'They did what every company would with recorded lines: they pulled the calls': Call center worker hangs up on caller repeatedly, bosses back them up

'They did what every company would with recorded lines: they pulled the calls': Call center worker hangs up on caller repeatedly, bosses back them up

This dude clearly didn't listen to the automated message telling customers they'll be recorded during the phone call . He paid the price for that mishap! Working in a call center is a grueling job for lots of people. Just look in the comments, or at some of the many posts to r/talesfromcallcenters, and you can get a peek into the life of a call center rep. Basically, these employees clock in and take dozens or even hundreds of calls per day. Depending on their place of business, they're probabl…
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'We only do deliveries over the phone': Cashier refuses to take delivery order in person, customer calls from the lobby

Rules usually exist for a reason. Generally, they come into being because someone did something and learned the hard way that the way they chose wasn't the way that it should be done, so it's decided that this way should never be attempted again by either them—or those surviving them—depending on how poorly their attempt went. There is another type of rule, though, and these rules are generally made up by a bored busybody middle manager on a random Wednesday afternoon because they need somethin…
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'[It] makes me happy': Cashier shares their brilliant strategy for dealing with phone-talking customers at checkout

It's no secret that working in customer service exposes you to all kinds of bizarre behavior that wouldn't be acceptable in any other place in society. What is it that makes people think it's okay to treat someone any differently just because they happen to be wearing an apron or a name badge? Unfortunately, the act of being served gives petty tyrants the opportunity to feel as if they are better than the person serving them, with some individuals exhibiting levels of malice and cruelty that ma…
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'He told me to turn [his TV] back on': Cable customer service rep gets even with customer by complying to their demand that they cancel their service

The original poster of this thread points out that working in customer service at a call center isn't quite the enjoyable gig one might imagine… But really, it's hard to imagine anyone holding the belief that working in a customer service call center is a thrilling job… rather, quite the opposite. The images that a call center evokes are synonymous with the most bland and beige of existences. Anyone who has worked in customer service is already all too familiar with how difficult people can be…
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'I told you to give me a different room': Front desk worker maliciously complies with rude guest's room request

Traveling can take its toll on the senses. After twelve hours cramped into a flying tube net to a snoring odorant stranger, you arrive at your hotel only to discover that you've been booked into a room next to a family of unruly children whose shouting and banging on the shared wall threatens to sever your last thread of sanity. To make matters worse, you're right across the hall from the ice and vending machines, and each time either is dispensed, it's as if each cube of ice, each soda, is dro…
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'I will not lie to the customers': Honest worker gets back at company after they refuse to honor their lifetime warranties

Sometimes, working in a company or industry is a great way to ruin that brand or product for yourself completely… Almost always, looking behind the curtain reveals that there is no great and powerful Wizard of Oz, but rather just an old scammer defrauding their customers. The cynical and downright illegal ways in which some major companies service their customers is astounding. You might see this attitude presenting outwardly as policies designed to drown customer complaints and warranties with…
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'You are ALWAYS like this': Karen's outburst makes a barista quit on the spot

'You are ALWAYS like this': Karen's outburst makes a barista quit on the spot

Working in any kind of customer service, you're constantly exposed to the worst sorts of people. When you're still fresh and green into a customer service job, you approach it with a certain sense of optimism, telling yourself and anyone who asks how excited you are to help people and make a difference in their life with your incredible service. With bright eyes, you look around you, wondering why your seasoned coworkers are so haggard and embittered, approaching the day with a thousand-yard st…
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