It can't be simple to work in the hospitality sector. There's something about the entitled vacationers that never fails to stun the dedicated crew. Having said that, how would you respond if a haughty client barged into your establishment expecting to be taken advantage of and let down? Would you face the hard truth that this isn't a conflict worth waging, or would you try to prove him wrong and give him the trip of a lifetime? The story that follows is the story of a confused hotel worker. The…

Hotel front desk workers are responsible for many things, but fixing poor customer decisions is not one of them. One hotel worker at a popular beach destination knows that all too well in the aftermath of an incident with one customer that really stood out. Taking a summer trip to the beach can be an amazing way to relax and unwind for a few days. You can start each morning with a hotel breakfast, then spend your days with your toes in the sand while the kids build sandcastles. After spending t…

Customer support agents are frequently treated like private-sector workers, as though they must get the blessing of the client before proceeding with their day. This makes the job extremely unpleasant. However, what would you do if an aggressive customer visited your establishment with the express intent of disobeying the safety rules that were set in place to protect the public? Would you rather they learned their lesson the hard way or would you try to stop them from doing something that coul…

Another day in retail work, another entitled customer . That's the way of the world for the brave souls who work at retail shops, including u/CmdrGrayson, an assistant manager at a clothing store. There are customers who treat retail workers like people. Maybe they've worked in retail themselves, and know how grueling that job can be. But other customers do not care about the thoughts or feelings of the workers at all. They're happy to belittle them or mock them for no reason at all. It makes y…

There are tons of marketing ploys out there nowadays by big corporations trying to make more money. They may not make sense to the consumers, or even the employees, but they are policies set in stone that only upper management can dictate. This phenomenon was confirmed by a former retail worker who shared that sales aren't always a good deal. But what about other industries? What are they not telling their customers? Keep reading to hear from 25+ employees about what their jobs won't let them...

No one wants to be micromanaged. Whether by a boss, a coworker, a partner, or even a family member, as an adult, we can handle things on our own. There is nothing more insulting than having someone constantly checking in on you to make sure you are getting things done. Well, that's just what happened to this truck driver when he was making a delivery to a client. He had to drive only a few hours and was running way ahead of schedule...

Coffee mugs rattle, silverware clinks, and the grill is sizzling. You weave your way through the packed tables, refilling customers' water and delivering steaming hot plates piled with burgers and fries. Ten years in the biz, and you've got this dance down to a T. Your muscle memory serves you well as the crowd thickens. You juggle orders, argue with the kitchen, and wish your coworkers cared about their tips as much as you do. Why does it seem like you're doing everything alone? By closing tim…

If you're in a customer service position , you deal with all types of people. You meet some folks who are super friendly and bubbly, especially if you're working at a tattoo studio , like these people are. Many people are thrilled to be getting tattooed—they might have planned out their design for quite some time, so they're excited to finally be putting the ink on/under their skin. Other people have a bit of an attitude problem, as the folks on r/TattooArtists will tell you. Instead of being e…

Starting a small business is a scary thing, putting it all on the line to try and create a successful business, which will see you solely reaping possibly unlimited benefits—if you can make it that far. But, hey, you take on all of the risks, you get all of the rewards; that's fundamentally how we've decided things should work in this world… and when it works well for someone, you're not going to see them complaining. However, taking on the risk means taking on the risk. Which is something a lo…

In retail, the number of customers who are convinced they know better than you is endless… Better than you when it comes to the products, better than you in terms of your store's policies, and better than you when it comes to the legalities under which you're trading. Having access to all the information with little understanding has emboldened people into thinking that they're experts after a few Google searches, even on impressively technical subjects. Of course, the rehearsed script often ru…

Cool as a cucumber

Working as a server is certainly not for the faint of heart. The amount of unnecessary nonsense you have to deal with every time you work a shift can easily exceed what other workers have to confront throughout their entire careers. This can range from power-tripping managers to bogus restaurant policies to entitled Karen customers . On top of all of this, you have to deal with the physical exhaustion of being on the move and working on your feet the entire shift. This is also something that th…

You can learn more about people's lives from their online customer reviews than anywhere else. When people review products online, they are less concerned with how they are personally coming across and, if it's a negative review, are more concerned with airing out their grievances, thereby allowing their true personas to shine through. You can't get that level of unfiltered, uninhibited opinions from someone's personal social media profile. That's obviously curated in a very specific way. The o…

Grab your welder's glasses because this petty revenge is so brilliant, it may cause retinal damage

There are a whole lotta people in this world and plenty of winding paths down which you can walk. While some choose the long and winding paths toward making the world a better place… or at least being a decent contributing member of society… a bunch of them are walking the short path of entitlement instead. At a certain point, you might expect that grifting would be more work than learning or earning an honest means of getting what you need, but that would defeat the purpose, which somewhere al…

Serving customers is never an easy job, but working long hours and meeting high standards of service in the hotel industry makes it particularly difficult. The following story comes from an unhappy front desk employee at a hotel. The Original Poster (OP) has extensive experience working in the hotel industry, thus he is aware of security regulations and protocols. But when a particularly demanding visitor stormed into the hotel demanding access to her partner's room, OP's wits were put to the t…