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customer service

'The customer is always right—I am the customer!': Entitled customer demands manager drop everything and rearrange store to her liking

'The customer is always right—I am the customer!': Entitled customer demands manager drop everything and rearrange store to her liking

Two basic rules are taught to us when we work in customer service. First of all, we should never presume that consumers will read the small print at the bottom of our signage. The second universal guideline is to never, ever concede that you are correct and the client is mistaken. The story below is an account of a frustrated arts and crafts store manager. OP has been managing the store for a while, and quite frankly, presumably has encountered an endless amount of difficult customers. However,…
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Movers double customers' cost to move just three items: 'They told me to call the owner'

Movers double customers' cost to move just three items: 'They told me to call the owner'

These workers have to follow all of their employers' rules , whether they agree with them or not. For many people, moving is a stressful process from start to finish. As you pack up all your belongings in the space of a few weeks, you start going crazy looking for things you've already packed. At the same time, you're worried you won't be able to pack everything in time for the move! Once everything is safely secured in layers of bubble wrap, it's time for movers to take your belongings. In wha…
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 ‘Pretty sure you’re not in the right place’: Entitled customer storms into a random store to complain about the Postal Service then returns a week later to file an 'official' complaint

‘Pretty sure you’re not in the right place’: Entitled customer storms into a random store to complain about the Postal Service then returns a week later to file an 'official' complaint

Some like to complain, while others take pleasure in solving problems. However, for a strange reason, we always encounter the 50% of the population who get their kicks from criticizing and complaining about those around them. The account that follows is the story of an innocent bystander who was the target of an irate customer who was attempting to mail an item through the postal office. At this point, you probably think this is just another typical event. Unfortunately, it probably is. But thi…
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Shocked guest experiences hotel horror story after bizarre intrusion from hotel manager: 'He does not take no for an answer'

When booking a hotel room, one typically has the expectation of privacy—that's actually kind of the whole point. You're paying a premium for the accommodating service and so that you have your “own” room for the duration of your stay—rather than booking a hostel or an Airbnb in someone else's home, where you'd get to hear a German tourist strum their acoustic guitar until early hours of the morning.
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'You did this to yourself...': Client locks alarm company installer outside of building without notice to ensure they stop showing up unexpectedly

'You did this to yourself...': Client locks alarm company installer outside of building without notice to ensure they stop showing up unexpectedly

Depending on how long you have been impatiently awaiting support, customer service can truly seem like a never-ending nightmare. The person we are chatting with half the time has no idea who we are, why we are calling, or even if they have the authority to tackle the issue we are experiencing. The story that follows is an account of a clever customer who is tired of being inconvenienced by customer service representatives. To put things in perspective, OP is a business owner who decided to relo…
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Entitled neighbor regrets blocking electric vehicle charging installation after buying his own electric vehicle: 'The council is now refusing to install the charging point'

We should all strive to leave the world a better place than we entered it—unfortunately, this doesn't seem to be a very high priority on a lot of people's to-do lists. There are quite a few people who seek to selfishly maximize their own position without a care for anyone else or a regard for the effects of their reckless need for self-aggrandizement and wanton urge for wealth and power.
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'[It cost] a measly 69 cents': Karen wants a cup of ranch with her pizza, doesn't want to pay

You might not expect a grown adult to lose their marbles over a 69-cent cup of the ranch, but when it comes to entitled people and paying petty amounts of cash, you can always expect there to be an issue.
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Police officer blocks barista's driveway, resulting in them being late to make the police captain's coffee: 'Captain proceeds to chew out that officer in front of all of his colleagues'

After working in customer service, there are some experiences that will stick with you long after. These experiences will mostly be the exceptional ones that stand out even from every other bizarre daily interaction.
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Restaurant fires apprentice chef who owns all their recipes, cripples their kitchen: 'The manager clearly began to panic'

Even if your work, knowledge, and contributions make you irreplaceable in your organization, your employer is never going to admit it. For one thing, they probably aren't even going to be aware of it until long after you're gone. They probably think that there are dozens of people out there who can do exactly what you do. For another, if they did admit how valuable you were, they know that you'd likely want to be paid fairly for that fact—and that's just never going to happen. No, it's better t…
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Karen tells shopper they're dressed too casually for a job that isn't even theirs: 'I'm not at my job right now'

It's kinda sorta hard to dress too casually for a job you don't have. For one thing, it's not your job, and, for another—well, it's not your job. As long as you're wearing a shirt and shoes, you can pretty much go anywhere you'd like… Although those signs usually fail to mention any requirement for pants, so that one's up to you.
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'We had to charge them about $7K': Hotel workers share their worst housekeeping cleanup stories

'We had to charge them about $7K': Hotel workers share their worst housekeeping cleanup stories

From glitter to an actual bear, it's truly shocking what hotel workers have discovered in rooms after guests leave. Not only is there a ridiculous number of folks who refuse to clean up after themselves, but also there is a startling number of guests who should at the very least alert the front desk that there has been an issue. Some of these guests may have been trying to get out of being charged extra, but in many of these cases, those extra charges are bound to come so you might as well just…
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Off duty retail worker plays along when Karen mistakes him for an employee: 'Stop harassing other shoppers'

Being a retail veteran means that you're nearly immune to the tactics of wily entitled customers, hardened to the core with the scar tissue of encounters with other customers—that or just completely dead inside—but it's all the same thing, really. Even if you leave the retail industry far behind, you remember the way people can act toward retail staff long afterward and how it's almost like people become another person when they begin talking to someone they deem to be a “servant" and beneath t…
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'I'm gonna bring the food back': Food delivery woman refuses to give customer his food because the drive took too long

'I'm gonna bring the food back': Food delivery woman refuses to give customer his food because the drive took too long

There is no question that customers should always be generous with tipping when they can, but this food delivery driver took things way too far. She started to shout at the customer to try to convince him to come out and talk to her because she had a bone to pick with the restaurant he chose to order from… One has to wonder what possessed this woman to feel like she had a say in where he chose to order his food. She claimed that the restaurant was simply too far and that it was a 40 minute driv…
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'Your store had to refund [me] $10,000': Customer gets back at power-tripping manager's nonsense policy

'Your store had to refund [me] $10,000': Customer gets back at power-tripping manager's nonsense policy

Stores with ridiculous policies are practically begging for drama. The only thing worse in a retail conflict than an entitled customer is a manager on a power trip. Most of the time when you find yourself in a situation like this, you roll your eyes and accept the bogus policy, but every once in a while, you just cannot bring yourself to go along with such nonsense. That's when these managers need to be careful because this is perhaps the only time when irate customers are justified in trying t…
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27 Retail Employees Compete for the 'Most Audacious Customer' Award

As every retail employee knows, shoppers change their persona when they walk into a store. Nobody knows how or why, but even the most benevolent people can transform into feral Karens as soon as they walk in front of a store cashier, pillaging the aisles like there's no tomorrow.
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Customer sets manager straight for being impolite to his staff: 'I hope he was momentarily embarrassed'

Customer sets manager straight for being impolite to his staff: 'I hope he was momentarily embarrassed'

They say the customer is always right, even though that's usually not the case; this time, however, the customer was very right indeed when they put a manager in their place who was being impolite to their staff in front of the customers.
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