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customer service

Fast food worker quits without notice, manager tries to get away with paying minimum wage for his final paycheck: 'The pay is still void because there was no two week notice'

Fast food worker quits without notice, manager tries to get away with paying minimum wage for his final paycheck: 'The pay is still void because there was no two week notice'

Let this story serve as a friendly reminder that giving two weeks is a courtesy, not a requirement. If you do end up quitting without giving two weeks, that does not mean you are relinquishing any other prior rights as an employee. To translate to this specific scenario, your boss cannot dock your final pay because of your choice to quit on the spot. In this instance, we have a fast food employee who used to work at a very well-known establishment famous for its donuts (if you catch our drift).…
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Frustrated customer reveals entitled family's plan to exploit home improvement store and steal product: 'I made sure a pricing error did not occur'

Navigating your way through a crowded store is one of those experiences you won't soon forget, squeezing through cramped aisles between situationally unaware strangers who have made it their prerogative to move as erratically as possible. To make matters worse, you always seem to be in a hurry when this happens, and you need to get in and out as fast as possible while everyone else is moving like the walking dead. As whenever queueing—or any basic social order and decorum—is expected there's al…
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Difficult Male Karen throws tantrum at hotel front desk over providing proof of identification: 'Nobody else ever IDs me!'

Difficult Male Karen throws tantrum at hotel front desk over providing proof of identification: 'Nobody else ever IDs me!'

It seems like Gary really needed to make a scene at his corporate retreat! This guy approached the front desk of a hotel, which was almost entirely rented out by his company for the week, when he found himself confronted with a bit of a problem: he was asked to show his ID before he could receive his room key. Normally, any sane person would understand that this is a customary part of the hotel check-in process, yet somehow Gary took issue with this ask. To make matters worse, he had a copy of…
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'You want to put how much concrete in your Civic?': Customer insists on loading 1000 lbs. of concrete into the back of their small car despite employee's warnings

"The customer is always right" is an attitude that is purveyed throughout customer service... People will love to remind you at this point that one full attribution of the original quote is also reported as being “The customer is always right in matters of taste” meaning that or that customer service representatives should seek “to satisfy the customer regardless of whether the customer is right or wrong.” Both lend to the idea that the customer is not necessarily right about all things, just a…
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'I gave her a big sweet smile': Grandma demands a refund because she filled up the memory on her 3 month phone, manager tells her to ‘get out’

'I gave her a big sweet smile': Grandma demands a refund because she filled up the memory on her 3 month phone, manager tells her to ‘get out’

One elderly customer got up on the wrong side of the bed the day they went to pay a retail employee a visit to complain. The grandma was livid that her phone wasn't working anymore, and it was only 3 months old, so she wanted a refund, thank you very much. The employee informed her that there were no refunds after 3 months, but the grandma didn't accept that as an answer. So, after making a scene, the employee took a look at the phone. They quickly discovered that it was just full — the grandma…
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Demanding guest gets banned from hotel after messing with the front desk clerk over a credit card mix-up

Demanding guest gets banned from hotel after messing with the front desk clerk over a credit card mix-up

Customer service is never an easy task. It's even more difficult when you have to fulfill your responsibilities as a customer service representative while a guy is trying to win over his girlfriend. If you are familiar with what I mean, I apologize for the experience you had to endure; if not, consider yourself fortunate. The story below is an account of a frustrated front desk clerk. The original poster (OP) has a long history of employment in the hospitality industry. The job has challenges,…
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Man locks himself out of car, then refuses to pay technician for his services, so he gets locked back out again: 'I threw his keys in the car and locked the doors'

Man locks himself out of car, then refuses to pay technician for his services, so he gets locked back out again: 'I threw his keys in the car and locked the doors'

When you're left high and dry, locked out of your car, you might not want to make demands on an overworked technician. One person stormed into a technician's shop, demanding they help him unlock the car that he had managed to lock himself out of. The technician was more than just a little annoyed because A. the customer had a demanding tone about him and B. it was almost closing time, so why should he help? Plus, the dude was with his girlfriend, who had a car, so it wasn't the end of the world…
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'Old lady putting a plate full of chicken wings in her purse': All You Can Eat Buffet servers share their craziest customer stories

'Old lady putting a plate full of chicken wings in her purse': All You Can Eat Buffet servers share their craziest customer stories

Anyone who has frequented an All You Can Eat Buffet establishment knows that things can get out of hand really quickly. Customers stay far too long, they overeat, they get sick, they eat more, and servers are left to clean up after everyone. It feel like a modern version of Roman Empire mayhem. Sure, it sounds lavish and over-the-top in theory, but in practice, it's all borderline disgusting. When I was in college, we had an All You Can Eat sushi place that once a year, had a Special Discount d…
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'Justice is served': Dude singles out customer who tries cutting in line by paying for everyone's drink but theirs

'Justice is served': Dude singles out customer who tries cutting in line by paying for everyone's drink but theirs

Not everything in life goes as planned. There are moments when you just have to go with the flow and hope for the best. Having said that, how would you feel if you intended to do a kind deed but were distracted by the arrogance of one individual? In the story that follows, a man who is waiting in line to pay for his coffee expresses his frustration. As the original poster (OP) put it, he had earned a great cup of coffee after receiving the raise that he had been chasing for what seemed like a l…
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'I forgive you': 20+ Customers who ordered absurd sandwiches

'I forgive you': 20+ Customers who ordered absurd sandwiches

While working in sandwich shops, these cashiers managed to lose their appetites. After creating some truly monstrous sandwiches, these ones were memorable enough to tell the world about. When you ask sandwich shop workers to share the “strangest order you've ever had from a customer,” you end up discovering what people's favorite ingredients are. For example, more than one person had to make sandwiches that were completely covered in olives! They're known for adding a bit of salty flavor to a s…
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'I regret taking this job': Employees Share the Least Enjoyable Jobs to Work At This Year

'I regret taking this job': Employees Share the Least Enjoyable Jobs to Work At This Year

Every job becomes tedious over time, especially if you're working 72 hours a week. But which jobs in particular are the worst to work at, and why? Employees get candid in a Reddit thread when asked this exact question. If you were to ask me, I'd say that working in the customer service industry is the worst. Long hours, meh pay, power tripping bosses are all a recipe for disaster. Oh, and don't forget the rowdy and entitled customers who honestly, need to check themself before they go out in pu…
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'The banana cream pie cookie "tasted like a pie"': 15+ Absurd reasons people wanted their food refunded

'The banana cream pie cookie "tasted like a pie"': 15+ Absurd reasons people wanted their food refunded

Some customers don't have any sense at all. No one knows that better than people who work in customer service jobs , like retail work and food service. Just ask u/SpiteChickens7. They shared two stories from their gig at a popular cookie spot . On this particular shift, they had a person come in and insist on a refund. Why? Well that's because they'd bought a couple of chocolate cake cookies. Instead of eating both of them, they'd tossed one to their dog! Unsurprisingly, that chocolate cookie m…
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Customer throws a tantrum then a witty call center employee shuts them up by treating them like a toddler: 'Could I talk to your mommy or daddy?'

Most of us try our best to be polite at work, but sometimes those silly, childish customers have a bit of sass coming for them.
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Karen customer gets a taste of her own medicine at the burger drive thru: 'Hold on a second PLEASE!'

Karen customer gets a taste of her own medicine at the burger drive thru: 'Hold on a second PLEASE!'

Many entitled people walk through life thinking they're the main character of the universe without a single person calling them out on their nonsense. Sure, dealing with entitled people is a difficult endeavor. Why would you want to put yourself through that? Well, the truth of the matter is that it's better for humanity at large to knock these folks down a peg and remind them that they are in no way better than the rest of us. So with that in mind, it comes as no surprise to us that the local…
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'Bride kicked out of her own wedding': Bride falls off boat, groom ditches her, she's left wandering the hotel lobby

'Bride kicked out of her own wedding': Bride falls off boat, groom ditches her, she's left wandering the hotel lobby

Imagine how ridiculous one must be as a human to get kicked out of one's own wedding ceremony. To be honest, it's kind of an impressive feat. When it comes to wedding debacles, we're typically used to audacious family members and occasionally difficult brides and grooms, but this story goes far beyond “difficult.” Here, we have a couple that already was getting noise complaints from other guests at the hotel before the wedding day officially began. By the time the festivities started, which wer…
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'You break it, you buy it': Staff member demands parents pay for damaged items at local pet shop after son ruins store

'You break it, you buy it': Staff member demands parents pay for damaged items at local pet shop after son ruins store

You are accountable for your child. Stated simply, you will be liable for the cost of replacing any products that your child breaks while you are shopping. Given this perspective, what would you do, therefore, if two well-to-do parents allowed their child to run wild and then declined to pay for the hundreds of dollars in damages? The story below is an account of a frustrated pet store employee. The original poster (OP) worked at the pet store for an extended period of time. Everything went wel…
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