She swears up and down that “no other hotel has EVER had a problem” with her using a credit card that doesn't match her identity.

Oh, you want to speak to the manager? I AM the manager.

In your first customer service gig, you will be shocked at how readily people manipulate and bend the truth in their favor while recounting events with what seems like complete and absolute sincerity. The first time you encounter one of these sad sob stories, your first instinct will be to do everything in your power to help them out. But the first time one of these stories starts to not quite add up, unraveling before your very eyes, you're going to end up with trust issues and not take anythi…

What is it with the Boomer generation and a firm handshake?

Nobody is exempt from paying off their debts.

This is every customer service rep's worst nightmare. Working the phone lines in customer service is not for the weak. You have angry customers calling in all the time. Maybe it's because it's not handled face-to-face, but customers can be bold over the phone. There are a lot of people who call in to complain and get free stuff from the company, too. This Karen actually didn't call to complain, but it turned into a full rage fit after the employee tried to transfer her call. We all have been th…

What did Halloween ever do to you, Karen?

It's never simple to work in the customer service sector. You frequently interact with a wide range of individuals and are never sure what to anticipate. Having said that, given the obvious drawbacks of this line of work, there must be some benefits, right? The account following was written by an irate front desk clerk. The original poster (OP) has a very lengthy history of employment in the hospitality sector. Even though at first things were going quite well, as expected, all it takes is one…

Demanding customers are the worst, but let's be honest, we've all probably been one at some point. Sometimes, you just need to put a little pressure and weight behind your requests in order to ensure your needs are heard through the muffled din of tedious bureaucratic process. This is true now more than ever with more and more corporations choosing to employ fewer customer service workers, relying on automated systems to weed out requests before anyone ever needs to lift a finger. Of course, by…

Ask and you shall receive, ma'am! If you're a customer and you don't get exactly what you ordered, it might be worth it to make sure that your instructions were clear before you throw a tantrum because, in this scenario , we have an entitled customer who got exactly what she asked for and ultimately could not get upset with anyone but herself. Essentially, she called in an order with the most vague instructions for a pizza with everything on it. The worker on the other end of the phone call tri…

It is never simple to work in customer service. It's far worse, though, to work in customer service when your superiors are awful. An employee of customer service recounts her frustrations in the story below. The original poster (OP) has a long history of employment in the hospitality industry. While initially everything was going along very well, things started to go south when OP began having issues with his manager. But leave it to OP to avenge in the most creative means possible. When it ca…

Be careful what you post on your local town's social media groups! This Karen customer could not wait in line to be helped at a home supply and maintenance store. She and her husband threw a tantrum and, after leaving the store, did not stop there. The Karen decided to review the store on her small town's Facebook group, embellishing her story so as to make it seem that all the employees at the store are unhelpful and lazy. Well, word got around and one of the employees saw the post. Thankfully…

This is not the first time a customer has refused to listen to reason, and it certainly won't be the last. We understand that people can be particular at restaurants due to dietary restrictions, but if your limitations permit you from the majority of the ingredients in a dish or on a restaurant's menu, it's probably easier for everyone involved if you simply order something more appropriate or to just go somewhere else. It's like that scene in the cinematic classic A Cinderella Story when a cus…

When you have pets or a lot of plants, or just generally want to make sure that there's someone there watching your things, you might call upon a house sitter. Usually this person will gladly take the chance to live in your place, even just to have a “staycation” away from their normal living arrangements. More recently, there have even been people chaining together these types of arrangements in order to live rent free for a period of time.

Jobs in customer service are never simple. Yet the task is made even harder when a client is trying to take advantage of you in order to earn a fast profit. An employee of customer service recounts his frustrations in the story below. The original poster (OP) has a long history of employment in the hospitality sector. Therefore, he acquired the ability to interact with an extensive selection of people. But after a particularly entitled customer sought a free supper for the third time in a row,…

Giving your overworked employees even more work: what could possibly go wrong? This person, u/TheMightyGalah, found out exactly what happens, but they were glad to watch their boss get her comeuppance. Good managers will be beloved by their team. You can tell when someone's an exceptional supervisor by the way their team talks about them: do they dread that manager seeing their work and results, or do they look to the manager for support and help? Some managers don't really manage much at all.…