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customer service

'You brought this on yourself': Entire team of employees left short-staffed after one worker persuades manager to enforce their suspension

'You brought this on yourself': Entire team of employees left short-staffed after one worker persuades manager to enforce their suspension

We will always be affected by favoritism. Parents make an effort to convince us that there is no such thing as favoritism and that people evaluate us based on our qualifications or lack thereof. As someone who has worked at over a dozen jobs, attended roughly six different schools during her life, and is one of twenty grandkids, I can vouch for the fact that favorites exist. The story below is of a strong single mother who is having a hard time providing for her kid. OP is a hard-working waitre…
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'The GM was an unbearable human': Server takes as many customer orders as possible before quitting and walking out

One thing's for sure: there's no greater relief than quitting a bad job, especially when you already have another one lined up and ready to go. Everyone, at one point or another, has dreamed of doing this—preferably in explosive fashion. One day, walking and just letting your honest feelings fly before walking out —never to be seen again—while everyone is still sitting there stunned and processing what has just occurred.
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'The customer is king': 20+ retail workers share the craziest demands customers have made on the job

'The customer is king': 20+ retail workers share the craziest demands customers have made on the job

Many people say that working in retail builds resilience and character, but perhaps it just exposes you to the worst kind of people in this world. I guess in some sense, that builds resilience and character, but that has to be the only silver lining that comes with having to deal with entitled Karen customers on a daily basis. Otherwise, these workers deserve the kind of prizes and medals that heroes and soldiers receive because I'm sure it feels like every shift is an almost Sisyphean fight fo…
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'This job is not worth it': Fed up Employees Share the Lack of Perks in Their Professions

'This job is not worth it': Fed up Employees Share the Lack of Perks in Their Professions

Jobs that are totally worth it but also really not.
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'Sold out means sold out': Entitled hotel guests refuse to check out of their room, staff forcibly remove them

"You can't always get what you want..." Mick Jagger and the 'Stones famously taught us, before then going on to elaborate that “If you try sometimes, you'll find you get what you need.” While that's all well and good, and while this serves as a great message of inspiration about how one should never give up when the going gets tough… There are actually plenty of times in life when you might want something from someone else, and upon being told “No,” you should just take the “No” at face value a…
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'The look on her face was priceless': Karen tries to skim $0.30 off her order then gets charged an extra $100 after drawing attention to other errors on her receipt

Apparently some Karens can't do math
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'I won't leave this store until I get my refund': Customer faced with strict returns policy finds a way to get full refund

'I won't leave this store until I get my refund': Customer faced with strict returns policy, finds a way to get full refund

Anyone who ever worked in retail knows how frustrating it is to have to explain to a customer the policy of the store and what they can or cannot do if they want to return an item. I once had a 30-minute conversation with a guy who wanted to return an item that was bought in a completely different store, and he simply did not accept ‘no’ for an answer. Being on the other side of the counter is no fun either. I can't tell you how much accumulated random stuff I have in my house simply because a…
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'See, that wasn't so hard!': Restaurant patron proceeds to count every single table after being told by the hostess that the place is fully booked, then demands to be seated

'See, that wasn't so hard!': Restaurant patron proceeds to count every single table after being told by the hostess that the place is fully booked, then demands to be seated

Working in the service industry will put you within arm's reach of some of the most irrational people on the face of the planet, and after the initial grinding your teeth and crossing your eyes phase, you get used to dealing with them. A hostess told her story on u/entitledpeople, where she relayed a frustrating story with an even more frustrating outcome. She had an encounter with one of those Karens you always dread who are about to walk in the door and change the entire menu… You know the ty…
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'99% sure I walked into an affair encounter': 20+ bizarre food delivery stories

'99% sure I walked into an affair encounter': 20+ bizarre food delivery stories

Here's hoping all late-night delivery drivers get a raise. You know they have to put up with more nonsense than most workers do. Let's start with the possibility of working during inclement weather. I'm the type of person who complains about having to commute to an office in those conditions, while delivery drivers are zig-zagging across town as part of their job. Next, there are the bizarre food requests and, even worse, the strange notes left by customers. This list, which was compiled from t…
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'He was going to know that I hit every inch of his yard...': Lawn care worker gets back at a petty pedantic homeowner

The problem with working in a job where you're providing a professional service is that your clients will constantly tell you how to do your job even when they have no idea what they're talking about—no, especially when they have no idea what they're talking about. This intensifies when it comes to anything people regard themselves to be an expert in just because they've done it at the lowest level a few times in an everyday, unprofessional sense.
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'You should be ashamed of yourself and embarrassed': Restaurant owner writes scathing response to Karen's 1-star review

The best part of managing or owning a business is that you're the master of your own destiny; success or failure rests primarily on your shoulders. The worst part of managing or owning a business is that you're always going to be at the whim of petty delusional customers who, for some reason, any reason, may at some point perceive that you've wronged them in some way, even if the result they're upset about is directly a result of their own actions. Still, they'll leave reviews and maybe even ma…
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'Can't help you, we were told to zip it and leave you alone': Man refuses to wait his turn while waiting to purchase beverage

'Can't help you, I was told to zip it and leave you alone': Man refuses to wait his turn while waiting to purchase beverage

Some people flourish under pressure. Don't ask me, something about a tense environment, or rather, a chaotic setting, drives them to excellence. Us mortals, on the other hand, crave a peaceful work environment with warm and amicable coworkers. While we all recognize the burdens of working in customer service, I think we ought to address the burdens of the customers themselves. The story below is an account of an innocent customer who is overtaken by an entitled individual who believes himself t…
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'THAT'S NOT WHAT I ORDERED': Fast food employee hooks it up, saving a customer 5% on their order; ignorant Karen denies a discount over nomenclature

When it comes to the world of fast food, nobody likes to push the boundaries of human decency quite like a Karen who believe's they're right. The customer may ‘always be right’ in the eyes of the manager, but in most circumstances, it's the employees that endure the most absurd consumer Karenisms when trying to live up to the customers corrections. Karens will go to any lengths to prove themselves, even when the teenage cashier is just trying to save them some money with an ordering loophole.
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'You're not getting in': Front desk clerk denies guest's wife access to hotel room, refuses to give her a key

'You're not getting in': Front desk clerk denies guest's wife access to hotel room, refuses to give her a key

If you are not on the reservation, you don't get a key, simple as that. But one guest's wife found that astoundingly hard to believe when she tried to check in at a hotel where her name wasn't registered. Granted, her husband was staying there, but just because you have a spouse who paid for a room doesn't necessarily mean you get to show up and get served a key on a golden platter. The front desk clerk was just doing their job, as people working in customer service usually are, but you can't w…
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'A meal on the house in exchange for Instagram coverage': 20+ Top Choosing Beggars of the Year (2023)

This world is full of a whole bunch of really great people who are there to support you, encourage you on your way, and want nothing more than for you to thrive. These people may be friends, they may be family, or they might be benevolent strangers who are carrying the light of altruistically looking out for their fellow man.
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'She tried to push me out of my chair and take it': Elderly woman tries ejecting young man from wheelchair in supermarket after he refuses to give it to her

'She tried to push me out of my chair and take it': Elderly woman tries ejecting young man from wheelchair in supermarket after he refuses to give it to her

Public spaces always give me the ick. There are too many people strutting about, scanning the busy streets for strangers to tell their woes to. This would not bother me so much if I didn't always end up the target of a long, drawn-out conversation about how much someone hates their boss, how their kids are acting up in school, or how their cat ran away (again). Maybe I have a wholesome, 'Please approach me and tell me your life story' face, or maybe these people just take a random pick from the…
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