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customer service

'You made your bed...': Company sends random dude a client's information via email, dude responds by clicking 'cancel' on important appointment

'You made your bed...': Company sends random dude a client's information via email, dude responds by clicking 'cancel' on important appointment

Social media sites and communication apps are readily accessible. Oftentimes it feels impossible to keep up with them all. You may feel at times that you are unable to keep up with them all. Therefore, you might occasionally need to compartmentalize and determine what is more important and what can wait till later in order to be informed and not miss any important information. But in addition to the countless texts and emails you receive daily, what would happen if you started receiving dozens…
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‘Let’s round it up, then': Customer demands compensation after accidentally turning mobile data off, tech support laugh and offer him 2 cents

‘Let’s round it up, then': Customer demands compensation after accidentally turning mobile data off, tech support laugh and offer him 2 cents

People are always trying to get discounts. Wait, let me rephrase… Entitled people are always trying to get discounts. People who are bored, miserable, and like to play the underdog. Look, I don't see anything wrong with a discount, but I do see something wrong with the way folk tend to go about it. Instead of asking nicely, or speaking in a polite tone, they'll yell their heads off, be rude and condescending, and generally make the person on the other end feel awful. That's what this customer d…
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'THIS EMPLOYEE IS STEALING': Drive thru worker gets caught adding unauthorized 20% tips to orders

'THIS EMPLOYEE IS STEALING': Drive thru worker gets caught adding unauthorized 20% tips to orders

This one has caused some split reactions across the internet. On the one hand, we agree that all service workers deserve generous tips. On the other hand, the customer did not even get the opportunity to add the tip amount of their choice nor was there a clause or any confirmation that an automatic tip would be factored into the final payment. Instead, their card was charged 20% more than what they were actually paying for, and get this: this was just a drive-thru pizza order. When the customer…
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'He's lying! Arrest him!': Crazed cookie Karen tries to steal dude's cookies right outside of the store

Now, it's fair to say that Oreos TM are a fantastic snack. I really think that Oreos TM are one of the most essential pillars of Americana. Without Oreos TM where would we be? It's hard to say. Oreos TM are great, but, as satisfying as licking the middle out of each Oreo TM before putting the cookie part back in the Oreo TM packaging for your significant other to discover later, I can't go as far as saying that I'd accost a random stranger outside a grocery store in order to claim their Oreos T…
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‘I win’: Hotel employee outsmarts demanding guest, leading to an unplanned checkout and pricey journey home

‘I win’: Hotel employee outsmarts demanding guest, leading to an unplanned checkout and pricey journey home

Serving customers is never an easy job. However, meeting the demands of tourists can be 10 times more challenging. Sometimes, in the rush of things, we forget that the ordinary folks who serve us—whether at the restaurant, hotel, or valet—don't work for us; instead, they are just regular people who are trying to make it through their shift with as little trouble as possible. The story that follows is an account of a frustrated hotel employee. The Original Poster (OP) works for a four-star hotel…
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'I don't work here': Guy gets accused of slacking at a job that isn't even his and accosted by another customer

Retail is brutal for a number of reasons, but one of the worst is the fact that you get absolutely no respect from the public whom you're servicing. This is clearly evidenced by the audacity and sheer entitlement they feel in being able to bark orders at you and admonish you for “slacking” as if they're your boss. The thing is, when they're at their own job, they probably browse Reddit and spend ample time gossiping with their own coworkers but for some reason, these sorts of customers seem to…
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'They wouldn't listen': Employee places $6k order for equipment, receives a $500k server instead, resulting in customer service fraud investigation

'They wouldn't listen': Employee places $6k order for equipment, receives a $500k server instead, resulting in customer service fraud investigation

Did you ever get a package of something you ordered, and what you got was a different item, but a slightly better one than what you were supposed to get? If you did, what was your thought process at that moment? Did you contemplate whether or not to contact the store that sent it and let them know? or did you decide that if they made the mistake, it was theirs to pay for it? I'd like to imagine that each and every one of us has a good conscience and a bad conscience, like an angel and a demon s…
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'You can't keep sending things back': Demanding couple keep changing their order in attempt to make servers look incompetent in front of manager

'You can't keep sending things back': Demanding couple keep changing their order in attempt to make servers look incompetent in front of manager

Some customers will try anything to get free stuff, going as far as to make employees working in customer service cry. I mean, if you're working in customer service, chances are you've sobbed your heart out at one point or another, whether from frustration or at the absolutely shocking behavior some people portray because you happen to have a nametag stapled to your shirt. People are the worst. This couple was obviously trying out some elaborate scam in order to get comped for their meal. They…
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Karen barks at $250 bill, shoves manager in front of on-duty officers: ''[They] immediately cuff her'

Karen barks at $250 bill, shoves manager in front of on-duty officers: '[They] immediately cuff her'

This Karen literally did all of this to herself. First, she marched into a popular Mexican restaurant with approximately 15 teenagers behind her, threw down her credit card, and let all these kids order whatever they wanted. Her abrasive behavior had already ticked off the manager and the other employees at the restaurant, so they were happy to see these teens order more than their fair share. By the time the manager gave the Karen a $250 bill, things started to get way more heated. For one, sh…
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‘You’ve got some nerve…': Entitled guest mistreats server, server decides to teach the guest a ‘lesson’ in manners

‘You’ve got some nerve…': Entitled guest mistreats server, server decides to teach the guest a ‘lesson’ in manners

Serving customers is not always an easy task. Having said that, most people who decide to work in the hospitality sector are people who like engaging with customers and have excellent interpersonal skills. Nevertheless, it should be noted that there is no justification for rudeness or improper behavior on the part of clients. The story that follows is an account of an irritated server. For some time now, the Original Poster (OP) has been employed by his brother-in-law, who runs a Mexican restau…
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‘Give me a break…’: Hotel employees driven to breaking point by demanding guest who treats them like her personal nannies

‘Give me a break…’: Hotel employees driven to breaking point by demanding guest who treats them like her personal nannies

It may be said that working as a customer support agent is really challenging. If you stop to think about it, your bosses' opinion of you, or at least their general impression of you, is entirely dependent on your capacity to manage challenging clients in a cool, collected manner. In other words, performance evaluation only takes into account a customer service representative's ability to maintain composure, regardless of his or her level of talent. The story that follows proceeds to be told fr…
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'I worked at a pizza place and I got a complaint that we delivered sushi': 20+ fast food workers share their worst customer service experiences

'I worked at a pizza place and I got a complaint that we delivered sushi': 20+ fast food workers share their worst customer service experiences

Everyone has to deal with a considerable amount of nonsense at work, but these fast food workers likely have you beat. Whether it's poor management or disruptive Karens or other ungrateful customers, these heroes have seen the full range of the human experience at these establishments. Some of these stories range from bad drive-thru encounters to angry phone calls from anonymous customers. From McDonald's to Panda Express, every fast food spot seems to attract families with screaming children,…
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'I'm going to sue you all and get all you people fired': Furious Karen erupts at movie theater works after they kicked her disruptive kids out

'I'm going to sue you all and get all you people fired': Furious Karen erupts at movie theater works after they kicked her disruptive kids out

It doesn't get much worse than having to discipline unsupervised children when that is so beyond your job description. Sure, kids are known to run amok in venues like movie theaters and malls, but that does not mean that it is the responsibility of the people who work at those establishments to take care of them. If your kids are known to be unruly in public, you should probably be the one to watch them. Furthermore, when they get in trouble as they did here, you better go pick them up. Here, w…
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'You trippin bro...': Guest ignores hotel policy, demanding nonexistent membership points from fed up employee

'You trippin bro...': Guest ignores hotel policy, demanding nonexistent membership points from fed up employee

It's just not possible to reason with some folks. Certain conversations might be beneficial to have because they might result in a productive dialogue, however, others might not. But are arguments and conflicts in the customer service sector worth engaging in? Or are we fighting an unwinnable war? The story that follows tells the tale of a hotel front desk employee. The Original Poster (OP) is rarely surprised by privileged clientele because of his vast experience as a customer care representat…
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'No refunds, no exceptions': Restaurant refuses to reimburse customer for food they never delivered

'No refunds, no exceptions': Restaurant refuses to reimburse customer for food they never delivered

‘I never got the food’, said the customer, perplexed, and continued ‘I'd like a refund'. Fair enough, right? Wrong. The restaurant manager's response was astounding, as made it clear that it didn't matter… They were not going to reimburse the customer for the food, regardless of whether they received it or not. If that sounds crazy, that's because it is. But wait, let's pause for a second and rewind. The customer in question took to r/pettyrevenge to share their order gone wrong story. Let's ca…
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‘You should have waited’: Server gracefully leaves customer's table a note explaining card was declined, returns only to face a service dispute

‘You should have waited’: Server gracefully leaves customer's table a note explaining card was declined, returns only to face a service dispute

One customer was absolutely livid when his server did him a 'graceful favor' when his card was declined. The situation evoked quite a discussion on Reddit, where people either completely agreed with the original poster (OP), or totally disagreed and thought that they were in the wrong. So what happened? Well, a very rude customer showed up to eat at OP's workplace, and after serving them, OP came to give them the check. Unfortunately, their card was declined. OP didn't want to embarrass the cus…
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