There's nothing more infuriating than being stuck in traffic or otherwise stuck in some other horde of slow-moving masses of people. It's claustrophobia inducing and defies your internal logic: you could and should be able to get where you're going faster than this so why can't everyone just get out of your way? Why is everyone else going to the same place at the same time you are? This, of course, is a selfish way to think and act, and most of us know this even when we find ourselves getting f…

Dealing with an endless stream of customer complaints is no way to live your life... Repeatedly pushing that boulder of someone else's problems up to the tip of the hill only for it to roll down again every time the ungrateful person on the other end of the line hangs up. The futility and thanklessness of your efforts is only rewarded by statistics on a screen that you hope are high enough to keep your micromanaging supervisor off your back. Of course, the beauricratic inertia that customers fa…

Some organization's customer service departments are appalling for information to call into. Every time you call in, you're starting from scratch, telling the same story and documenting the same requests until you have the entire thing rehearsed down to a science. I've personally encountered this a few times in the last couple of years and it feels like it's only increasing in frequency with the rise of reliance on automated “AI” customer service systems.. After getting stranded in Houston last…

This person has to do that dreaded annual task: getting his car inspected . If you have a good car, it only takes a few minutes out of your day to get it passed. But if you have a clunker or you've been hearing some suspicious noises as you drive, you may be in for an annoying time. Some people wait last-minute to get their car inspected or do other annual tasks because let's face it, we all have a million things going on in our lives. It seems like some people are better at planning ahead than…

Canceling a subscription can feel like one of the great Sisyphean tasks of our time. It can also transform you into the kind of irate customer you always thought you could never become. I distinctly remember trying (and failing) to cancel my internet after moving in with my partner. However, because the account was established in my former roommate's name, I was unable to cancel it myself. Now, my former roommate was unreachable due to traveling abroad and I was about to get charged yet again f…

This restaurant brought receipts—literally, when serving this freshly-baked smackdown of a belligerent local Karen who left them a scathing review on a community group. The post got “around 300 comments,” prompting the restaurant to reply. They gathered timestamped screenshots of the encounter along with the actual receipts of the Karen's transaction in order to refute her claims and turn the tide of public discourse against her. When you seek to publicly humiliate another person or organizatio…

“… the husband looked smug[ly] at me, probably feeling like he had won over the big man.”

She swears up and down that “no other hotel has EVER had a problem” with her using a credit card that doesn't match her identity.

Oh, you want to speak to the manager? I AM the manager.

In your first customer service gig, you will be shocked at how readily people manipulate and bend the truth in their favor while recounting events with what seems like complete and absolute sincerity. The first time you encounter one of these sad sob stories, your first instinct will be to do everything in your power to help them out. But the first time one of these stories starts to not quite add up, unraveling before your very eyes, you're going to end up with trust issues and not take anythi…

What is it with the Boomer generation and a firm handshake?

Nobody is exempt from paying off their debts.

This is every customer service rep's worst nightmare. Working the phone lines in customer service is not for the weak. You have angry customers calling in all the time. Maybe it's because it's not handled face-to-face, but customers can be bold over the phone. There are a lot of people who call in to complain and get free stuff from the company, too. This Karen actually didn't call to complain, but it turned into a full rage fit after the employee tried to transfer her call. We all have been th…

What did Halloween ever do to you, Karen?

It's never simple to work in the customer service sector. You frequently interact with a wide range of individuals and are never sure what to anticipate. Having said that, given the obvious drawbacks of this line of work, there must be some benefits, right? The account following was written by an irate front desk clerk. The original poster (OP) has a very lengthy history of employment in the hospitality sector. Even though at first things were going quite well, as expected, all it takes is one…

Demanding customers are the worst, but let's be honest, we've all probably been one at some point. Sometimes, you just need to put a little pressure and weight behind your requests in order to ensure your needs are heard through the muffled din of tedious bureaucratic process. This is true now more than ever with more and more corporations choosing to employ fewer customer service workers, relying on automated systems to weed out requests before anyone ever needs to lift a finger. Of course, by…