customer service

All we're missing in this story about a Karen racking up a disgusting $16K cell phone bill while on vacation in some remote island, is a picture of what Karen's face looked like when she learned she was only being given $25 in credit toward the bill. Mind you, this is $25 in credit compared to the thousands ($14K) she was previously offered by a tremendously helpful call center employee. But no, Karen got unbelievably greedy (if not fraudulent), and rejected the kindness being shown to her. Suffice to say, she certainly paid the price. 

Sometimes the manager needs to receive a harsh lesson on proper management. In this case, Karen was way out of line when it came to the reasoning behind writing an employee up. Literally, the employee did exactly what any helpful human being would do when faced with a scenario where the office runs out of paper--they got more paper! But no, Karen insisted on staging a whole meltdown. Fortunately, someone else was around and ready to give Karen the management education she sorely needed. 

It's no question that employees are wary of customers. Most customers are fine, but the few who love to put retail workers in precarious positions are the kind of folks who will never be forgotten. For one that ended with more justice, here's a lying Karen that got decimated by the owner's response.

Computer trouble is a mystery to a lot of people, so it makes sense that it'd be easy to miss something. It's strange to look back and realize something you didn't know was going wrong, like these things people later discovered were illegal. For some funny scammer revenge, here's a scammer who got trolled with made up neighbor drama.

Now that's what exceptional, 5-star customer service looks like right there. When this hotel's front desk agent picked up wind that there was foul play transpiring on the premises, they decided to intervene, and help the poor woman who got screwed over by her lowlife gold digging ex. Just picturing the looks on those guys' faces when the cops showed up to evict them from the property is enough to fill one's heart with joy. They completely deserved it. 

Sometimes you're having a conversation with a human being that you otherwise thought was perfectly rational, and not prone to fits of blind and entirely irrational rage, and then they pull a fast one on you. This particular customer opted for being a waking nightmare. Fortunately, the tech support employee who fielded the situation kept their cool, and it all worked out in the end. 

Every now and again we can get caught up in unique interactions while out going about our daily business that reminds us we share a planet with some particularly unique individuals. This quick and entertaining Tumblr post about a strange customer makes him sound like he was the mad hatter himself. 

Love it when Karen asks to speak to the manager, and the manager ends up having the employee's back. As the waitress describes in this particular scenario, it was a lose-lose from the beginning. Thirsty husband insisted on having his beers, and Karen was having none of that. So, the waitress was doomed before she could even address the situation. A situation that was clearly destined to spiral out of control. 

Nepotism is the worst. This manager had the audacity to violate labor law, hire his mistress (a mistress that never showed up), and rarely be in the store himself. Fortunately, the employee that was suffering underneath the weight of all this laziness, nepotism, and toxicity was able to engineer a pro revenge that successfully spotlighted the manager's ongoing choice to not perform the very job that he was being paid to do. Check out some more revenge drama with this shady boss who lied about their coworkers, and got fired.

The entitlement for some customers knows no bounds. This particular quick and relatable Tumblr thread will strike a chord for anyone who has ever muddled through working a customer service job. Some customers operate on this terrible frequency, where they think that just because they're customers, they can treat the hard working employees of the world that are there to help them, like garbage. No, no, no! Check out some more random funny Tumblr gems to fill those pockets, over here.

The customer is always right unfortunately, so from time to time, Subway employees have to make horrible sandwiches. Honestly, it's not the employee's job to eat it so it's no skin off most people's backs. That said, people's sandwich decisions can be memorable. For a different kind of memorable sandwich encounter, here's a Subway employee who had to tell a customer that mayo isn't vegan.

Anyone who's worked retail knows that there are some infuriating customers out there, and sometimes they need a push in the right direction. This manager had it in their head that no one should be told to leave at 2 am, so this employee made a point to show just how bad of an idea that can be. It got results. For more customer stories, here are bold and mistaken customers who were at the wrong store.

Just cause you're a regular doesn't mean that you get a free pass for treating the hard working staff anything less than great. There's just some kind of mentality that seeps into the mind of a regular (sometimes), where they think that they can trouble the waiter/bartender because they've been there so many times, and leave a decent tip. Enough is enough. Sounds like these ladies did not make their return after staging a very unnecessary public freakout. 

Customers get can get extremely indignant when they believe that a fast food employee is "denying their rights" or whatever. But when the dust settles, and the guy has threatened to call the cops over being denied a reheated fish taco, nothing hits quite harder than "dude, this is a McDonalds." If it's not already obvious, customers make some ridiculous demands.

Oh man, buckle right on up for a feels trip. This sweet old lady never met a mean and inconsiderate call center manager's attitude with anything but patience and understanding. It's amazing how, considering what she was going through with the love of her life. Fortunately, there was a particular call center employee on hand that prioritized helping make this lady's request come true, to just shine a little bit of light on the darkness of the situation. Beautiful stuff, really. 

Sure, if the hill you're willing to die on costs four cents out of the charity bin, go ahead and die on that hill. Customers sometimes make demands with stupid implications, like this customer who wanted a pound of chicken wings and got less wings or this guy who demanded to ride in a go kart with no engine.