customer service

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Karen Racks Up $16K Phone Bill, Rejects Help From Call Center

All we're missing in this story about a Karen racking up a disgusting $16K cell phone bill while on vacation in some remote island, is a picture of what Karen's face looked like when she learned she was only being given $25 in credit toward the bill. Mind you, this is $25 in credit compared to the thousands ($14K) she was previously offered by a tremendously helpful call center employee. But no, Karen got unbelievably greedy (if not fraudulent), and rejected the kindness being shown to her. Suffice to say, she certainly paid the price. 

Karen racks up a $16K cell phone bill, rejects help from call center, and ends up learning lesson | r/talesfromcallcenters u/DBMaxx $14000 credit off bill? Not enough this Karen L Hey guys lurked here little while now, and figured l'd share story my my call centre days guys might appreciate full interaction call around 45 minutes, with lot talking circles as Karens tend do, so l'm going try my best condense down interesting parts
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Karen Threatens Employee With Write-Up, Gets Lesson In Management

Sometimes the manager needs to receive a harsh lesson on proper management. In this case, Karen was way out of line when it came to the reasoning behind writing an employee up. Literally, the employee did exactly what any helpful human being would do when faced with a scenario where the office runs out of paper--they got more paper! But no, Karen insisted on staging a whole meltdown. Fortunately, someone else was around and ready to give Karen the management education she sorely needed. 

Karen threatens an employee with a write-up, and proceed to get a lesson in management | r/TalesFromTheFrontDesk u/Ancient_Ice 1y Join Front Desk Manager Threatens with write-up, and she gets lesson management. Long Backstory working as night auditor at front desk, now those don't know night auditor is like an accounting job balance all paperwork before accounting gets balance every department Restaurant, Bar, Dance Club, conference center, etc. So, our job critical be done correctly every night
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Employees Get Bamboozled by Chicken Lady

It's no question that employees are wary of customers. Most customers are fine, but the few who love to put retail workers in precarious positions are the kind of folks who will never be forgotten. For one that ended with more justice, here's a lying Karen that got decimated by the owner's response.

Customer returns tons of chicken, makes money off employees | O r/TalesFromRetail Posted by u/ShenaniganXD 6 days ago 3 Lady returns 150pcs fried chicken Medium So few years back worked large retail/grocery company. And like most grocery stores have deli section working returns desk, which still fairly new at, and customer rolls up with cart had two cardboard boxes full half eaten fried chicken don't think ever seen much fried chicken before.
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Customer Realizes They Were Scammed 6 Years Later

Computer trouble is a mystery to a lot of people, so it makes sense that it'd be easy to miss something. It's strange to look back and realize something you didn't know was going wrong, like these things people later discovered were illegal. For some funny scammer revenge, here's a scammer who got trolled with made up neighbor drama.

customer realizes they've been scammed 6 years later | u/kingsooraj 7 hours ago TIFU by realising got scammed 6 years ago M So this happened 6 years ago. My laptop with 8 GB RAM stopped working so showed repair guy. He took laptop, repaired and returned after 2 days laptop started working again and really happy. However speed felt slower than before. Previously could open multiple chrom tabs and still be able play games while they were open but now would drop lot frames and my laptop would start
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Concierge Engineers Revenge On A Gold Digging Boyfriend

Now that's what exceptional, 5-star customer service looks like right there. When this hotel's front desk agent picked up wind that there was foul play transpiring on the premises, they decided to intervene, and help the poor woman who got screwed over by her lowlife gold digging ex. Just picturing the looks on those guys' faces when the cops showed up to evict them from the property is enough to fill one's heart with joy. They completely deserved it. 

Hotel concierge helps woman take revenge on her jerk ex boyfriend | r/ProRevenge Join u/Anonymous_Annie5523 12h help someone get revenge on their gold- digging ass an SO This happened some years ago but just reminded so here go Reddit worked as front desk agent large luxury hotel chain some years. One particular hotel worked at located really close downtown area and so got large number young, very wealthy, business people who loved party usually worked 2nd 3rd shifts which meant got see loads
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Belligerent Customer Won't Cooperate With Tech Support

Sometimes you're having a conversation with a human being that you otherwise thought was perfectly rational, and not prone to fits of blind and entirely irrational rage, and then they pull a fast one on you. This particular customer opted for being a waking nightmare. Fortunately, the tech support employee who fielded the situation kept their cool, and it all worked out in the end. 

An angry customer refuses to cooperate with tech support, and makes threats | r/talesfromtechsupport Join u/KrazeeLadee2 256d not restarting my modem! l'd sooner drive full 175 miles HQ punch Long Soooooo among literally thousands calls had my 4 years tech support an ISP, this guy really took cake apotheosis all those calls most infuriating yet hindsight) hilarious call ever had my life. He came on fairly quiet Saturday morning, and conversation started quite normally Good morning, this is
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Tumblr Post: Barista Handles Trickster Customer

Every now and again we can get caught up in unique interactions while out going about our daily business that reminds us we share a planet with some particularly unique individuals. This quick and entertaining Tumblr post about a strange customer makes him sound like he was the mad hatter himself. 

A quick Tumblr post about a barista handling a tricky customer | taylortut y'all know john mulaney quote things crazy people say mean nothing them but everything every time hear quote think about got this light-up pen
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Karen Customer Wants Tip Back, Waitress Refuses

Love it when Karen asks to speak to the manager, and the manager ends up having the employee's back. As the waitress describes in this particular scenario, it was a lose-lose from the beginning. Thirsty husband insisted on having his beers, and Karen was having none of that. So, the waitress was doomed before she could even address the situation. A situation that was clearly destined to spiral out of control. 

Karen customer demands to get a tip back, and the waitress refuses | AITA refusing return tip AND telling couple dont have time play mediator? Not hole 22 year old, female waitress at Texas Roadhouse. This is one my two jobs put myself through college. Most days are fine but other days are living hell. Yesterday assigned table had husband, wife and appeared be teenage daughter (maybe 17 Everything going smooth at first and wife ordered margarita husband then tried ordering beer wife instantly
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Awful Manager Gets Outed For Never Actually Working

Nepotism is the worst. This manager had the audacity to violate labor law, hire his mistress (a mistress that never showed up), and rarely be in the store himself. Fortunately, the employee that was suffering underneath the weight of all this laziness, nepotism, and toxicity was able to engineer a pro revenge that successfully spotlighted the manager's ongoing choice to not perform the very job that he was being paid to do. Check out some more revenge drama with this shady boss who lied about their coworkers, and got fired.

An awful nepotism manager ends up getting outed for never actually working his shifts | r/ProRevenge Join u/sunnykl Bad Grocery Place written before about good grocery store where worked high school had couple bad customers and lot senile seniors, but well run with great manager one worked at one summer college Bad Place 1994 chain grocery store with truly awful manager who straight out business school. He also regional office director's son, so he teflon. Anything went wrong got pinned on
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Quick Tumblr Thread On Infuriating, Entitled Customers

The entitlement for some customers knows no bounds. This particular quick and relatable Tumblr thread will strike a chord for anyone who has ever muddled through working a customer service job. Some customers operate on this terrible frequency, where they think that just because they're customers, they can treat the hard working employees of the world that are there to help them, like garbage. No, no, no! Check out some more random funny Tumblr gems to fill those pockets, over here.

A quick and relatable Tumblr thread on infuriating, entitled customers | glumshoe Some guy called park today and asked if have any outdoor snow activities coming up should soon said Weather permitting Weather permitting he asked Can clarify mean by mean provided gets cold enough said And why is necessary Because snow melts?
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Weirdest Orders Sandwich Store Employees Got

The customer is always right unfortunately, so from time to time, Subway employees have to make horrible sandwiches. Honestly, it's not the employee's job to eat it so it's no skin off most people's backs. That said, people's sandwich decisions can be memorable. For a different kind of memorable sandwich encounter, here's a Subway employee who had to tell a customer that mayo isn't vegan.

Stories of horrible sandwiches ordered by customers | Oatm3a1s can get 2 0 2 get 6-inch Honey Wheat, just condiments Just condiments just condiments. All them, if don't mind day ruled
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Manager Won't Make Customers Leave, Customer Stays Until 5 AM

Anyone who's worked retail knows that there are some infuriating customers out there, and sometimes they need a push in the right direction. This manager had it in their head that no one should be told to leave at 2 am, so this employee made a point to show just how bad of an idea that can be. It got results. For more customer stories, here are bold and mistaken customers who were at the wrong store.

Employee proves point to manager by letting customer stay til 5 am | r/MaliciousCompliance Posted by u/Ratsincorduroy 23 hours ago Proved my manager s better warn customers closing time oc M used work at store open until 2AM every night week, so as can imagine 2AM rolled around always ready get out there. Around 1:45AM would walk around and let each customer know individually store closing 15 minutes, and ask them if they needed help finding anything before then did this about 4 months working
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Diner Regular Gets What She Ordered, Pitches Hysterical Fit

Just cause you're a regular doesn't mean that you get a free pass for treating the hard working staff anything less than great. There's just some kind of mentality that seeps into the mind of a regular (sometimes), where they think that they can trouble the waiter/bartender because they've been there so many times, and leave a decent tip. Enough is enough. Sounds like these ladies did not make their return after staging a very unnecessary public freakout. 

A diner regular gets what she ordered and then pitches a fit about it | r/TalesFromYourServer Join u/fetalpiggywent2lab 302d She cried over her eggs Long LONG ONE SORRY. But thought just about most absurd encounters and had share, this last year. So own breakfast restaurant have served and bartended over decade and bought restaurant about 2 years ago now and is going really well, and most part people are lovely have lot dedicated regulars and like know them by name and memorize their order
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Bold and Mistaken Customers Who Were at the Wrong Store

Customers get can get extremely indignant when they believe that a fast food employee is "denying their rights" or whatever. But when the dust settles, and the guy has threatened to call the cops over being denied a reheated fish taco, nothing hits quite harder than "dude, this is a McDonalds." If it's not already obvious, customers make some ridiculous demands.

Customers who were at the wrong restaurant askreddit | Displaced_Yankee 37.0k points 3 days ago 2 17 More shift manager at McDonald's middle mall guy walks up counter with several McDonald's bags food. Guy: My wife came through drive-thru and messed up order Are sure she came through our drive-thru? Guy: Yes! She told she came through drive-thru, and she got home she realized order wrong. Y'all need give us our money back and give us right food confused while looking around mall Did she drive
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Old Lady Gets Zero Sympathy, Call Center Employee Saves The Day

Oh man, buckle right on up for a feels trip. This sweet old lady never met a mean and inconsiderate call center manager's attitude with anything but patience and understanding. It's amazing how, considering what she was going through with the love of her life. Fortunately, there was a particular call center employee on hand that prioritized helping make this lady's request come true, to just shine a little bit of light on the darkness of the situation. Beautiful stuff, really. 

A sweet old lady gets no sympathy from a line manager, but a call center employee saves the day | r/talesfromcallcenters Join u/PrisBatty 2y 1 3 1 Sweet old lady gets no sympathy. Not on my watch! L thinking making throwaway this but screw Plus, am on mobile, sorry used work call centre famous luxury travel company. All our training about drilling into us had bend over backwards customer were told customers were paying experience and included us call centre. If they wanted know exact measurement
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Demanding Customer Wastes Their Own Time for Four Cents

Sure, if the hill you're willing to die on costs four cents out of the charity bin, go ahead and die on that hill. Customers sometimes make demands with stupid implications, like this customer who wanted a pound of chicken wings and got less wings or this guy who demanded to ride in a go kart with no engine.

Ridiculous customer waits their time for pennies | r/MaliciousCompliance Posted by u/Wraith347 7 hours ago Cuss out over pennies? Oh get pennies. oc M Longtime lurker, so thought share my favorite story my time foodservice, years and years ago shy, quiet 15-year-old first started working at certain fast food restaurant my small town. Then encountered general public. Many morning rush customers were super kind regulars who got know and liked. But then there Penny Guy.
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