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customer service

‘You ask and you shall receive’: After failing in his attempt to overshadow the waitress and impress his date, customer spends the entire evening eating out of to-go bags

‘You ask and you shall receive’: After failing in his attempt to overshadow the waitress and impress his date, customer spends the entire evening eating out of to-go bags

It is usually advisable to stay away from people who are impolite when dealing with staff. Ultimately, the waiters are there to assist you in having a good time and planning your next visit. However, what would happen if your guests mistreat the staff for no apparent reason? They turn an evening that could have been genuinely amazing into a major headache. The story recounts the tale of a frustrated server who found a perfect way to exact revenge on an obnoxious customer. Surprisingly, no elabo…
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‘Cut the nonsense!’: Entitled customer fabricates an allergy claim in order to ensure a customized meal, chef calls her out in front of entire restaurant

‘Cut the nonsense!’: Entitled customer fabricates an allergy claim in order to ensure a customized meal, chef calls her out in front of entire restaurant

Working in customer service is, as we often say, both a blessing and a curse. However, I don't believe I've covered the subject of tourists mixed with the pleasure of providing top-notch customer service. The story below is an account of a chef who worked at a popular seafood restaurant for tourists. By then, OP claimed, he had been employed in the food business for around eight years. As a result, he has grown accustomed to dealing with demanding clients. Therefore, when the ultimate Karen sho…
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'That'll be $120 please': 15+ barbers and hairdressers who messed up their customers' hair and tried to hide it

'That'll be $120 please': 15+ barbers and hairdressers who messed up their customers' hair and tried to hide it

Bad hair days come and go, but the experience of receiving a bad haircut lives forever. The shock of looking in the mirror and seeing something so far beyond what you asked for is seared in the memories of countless disgruntled customers. That being said, with this story, we're going to shift the focus from the customer to the barber. Everyone makes mistakes on the job, and sometimes, forgiveness is the best you can ask for after you mess up on the job. For these hairdressers, the experiences o…
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‘He threw a $100 bill at me’: Top tipping stories that capture working in customer service

‘He threw a $100 bill at me’: Top tipping stories that capture working in customer service

Working in customer service is quite a colorful experience, as you get to meet a whole bunch of people, some of whom are polite, others, not so much. I remember the days when I was a waitress… Actually, I fetched people coffee well into my late twenties until I managed to get a gig elsewhere that was far from the public eye. I was relieved that I didn't have to deal with customers anymore…These tipping stories really capture a couple of moments that I think everyone comes across after working a…
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Front desk clerks discuss ‘well-travelled individuals’ who are actually just entitled

Front desk clerks discuss ‘well-travelled individuals’ who are actually just entitled

If you've ever worked at the front reception of a hotel, you will have heard it all. From, ‘This is the first time I’ve ever been asked to do this', to ‘I have never heard of city fees’, people will say anything to convince you to let them off easy. The funniest, most ironic part of it all is they usually say something along the lines of, ‘I’ve traveled ALL AROUND THE WORLD, and I've never heard of such a policy'. Immediately you roll your eyes… If they really are so ‘well-traveled’, then this…
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'They think they're too good to do a menial job': New hire gets belittled for her inexperience then retaliates by making tenured specialists do their own dirty work

So you think this job is beneath you?
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'You could tell he was annoyed': Barista's response to customer divides the internet

'You could tell he was annoyed': Barista's response to customer divides the internet

One barista had to work a shift alone , and the pressure was high. Working solo means you have to do a bunch of different tasks all at once, while a crowd of customers glares at you for not making their food and drinks quickly enough. It's the type of situation that food service workers hope to never be in, but it happens all too often thanks to call-outs. This barista told their story of what happened when they encountered a customer who they thought was being impolite . Plus, this was the typ…
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Karen demands anchovy-less Caesar salad because of fake food allergy: 'Hold the anchovies!'

At a certain point, ordering a specific dish without the vital components that make it that specific dish in the first place becomes pretty pointless. For example, if you order a cheeseburger without cheese, it's just a hamburger; and if you order eggs benedict without hollandaise sauce , that's just poached eggs on a bun; and if you order a Ceasar salad without anchovies, you're just going to get a few lettuce leaves and croutons on a plate.
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Karen accosts flight attendant, scraps with pilot, gets kicked off plane

It's often the case that love blossoms from the most unexpected places, and you might think it surprising that this couple, a flight attendant and a pilot, would bond over a confrontation with an entitled Karen. The Karen was demanding that the flight attendant upgrade her to first class, mistaking her for a gate agent. This escalated to a point where the pilot of the flight, who was passing by for boarding, felt the need to step in. In her fury, Karen attempted to lash out at the pilot, which…
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'You don't have any change?': Customer asks cashier to pay for part of her order

If you want to receive, you must ask… nicely. That's especially true if the person you're asking a question to happens to work in retail ! The retail workers of the world spend a lot of time helping customers and answering their questions. At lost of jobs, workers quickly realize that customers ask the same two or three questions all day long, like asking where a specific section is, or asking about the same sales. But sometimes customers throw a question at you that you're not expecting. Then…
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'She processed a cash refund for $225': Customer earns $165 in cash after an argumentative cashier debates their receipt

Have you ever done a deep cleaning of your house and discovered silly oddities and funny trinkets that you imagined were long gone? Crusted with dust and buried in the forlorn corners of our homes, there are hidden treasures from decades past that are revealed when we take a moment to clean up our space. Like the moment you uncrumble a $20 bill in your winter coat, there's no better feeling than finding your own precious valuables squirreled away in the clutter.
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Guy wants someone to pay him to come and remove his dilapidated shed: 'It will need some attention'

We'd all like to think that we have something to offer to this world. If we didn't, what would be the point? While this is kind of a baited question, the easy answer is that there's more to life than your monetizable value, despite what society might otherwise try and tell you... So, go outside and smell a flower, for gosh sake, and stop overcomplicating a life that is already overcomplicated enough. Still, because of our obsession with our own value and the value of things in our possession, i…
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'You can't just tell a customer [to] Google it': Worker records himself getting fired, gets split reaction

'You can't just tell a customer [to] Google it': Worker records himself getting fired, gets split reaction

One would think that if an employee were to go so far as to record themselves getting fired, they would very much be in the right. In fact, one would think that the purpose of recording the meeting at all would be to gather evidence proving that there was no wrongdoing on the park of the employee. However, every so often here at FAIL Blog, we come across a dramatic workplace situation like this one , in which an employee may think they are in the right, but upon looking at the evidence, it beco…
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'The customer is always right—I am the customer!': Entitled customer demands manager drop everything and rearrange store to her liking

'The customer is always right—I am the customer!': Entitled customer demands manager drop everything and rearrange store to her liking

Two basic rules are taught to us when we work in customer service. First of all, we should never presume that consumers will read the small print at the bottom of our signage. The second universal guideline is to never, ever concede that you are correct and the client is mistaken. The story below is an account of a frustrated arts and crafts store manager. OP has been managing the store for a while, and quite frankly, presumably has encountered an endless amount of difficult customers. However,…
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Movers double customers' cost to move just three items: 'They told me to call the owner'

Movers double customers' cost to move just three items: 'They told me to call the owner'

These workers have to follow all of their employers' rules , whether they agree with them or not. For many people, moving is a stressful process from start to finish. As you pack up all your belongings in the space of a few weeks, you start going crazy looking for things you've already packed. At the same time, you're worried you won't be able to pack everything in time for the move! Once everything is safely secured in layers of bubble wrap, it's time for movers to take your belongings. In wha…
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 ‘Pretty sure you’re not in the right place’: Entitled customer storms into a random store to complain about the Postal Service then returns a week later to file an 'official' complaint

‘Pretty sure you’re not in the right place’: Entitled customer storms into a random store to complain about the Postal Service then returns a week later to file an 'official' complaint

Some like to complain, while others take pleasure in solving problems. However, for a strange reason, we always encounter the 50% of the population who get their kicks from criticizing and complaining about those around them. The account that follows is the story of an innocent bystander who was the target of an irate customer who was attempting to mail an item through the postal office. At this point, you probably think this is just another typical event. Unfortunately, it probably is. But thi…
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