customer service

‘Accidentally gave better customer service than the actual employees’: Bookworm gets confused as staff at a busy bookstore, shows frazzled customer the power of kindness

Elna McHilderson

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‘Some customers make your job easier. Carol wasn’t one of them’: Pool cleaner’s difficult client Carol demands he vacuum her leaf-covered patio with a pool vacuum, then makes him assemble a pressure washer for free

Etai Eshet

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‘Receipts don't lie’: Arizona ice cream business accuses food reviewer of lying after he posts an honest review and discovers they messed with his order, the creator proves them wrong

Bar Mor Hazut

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Hotel guest doesn't know the difference between a request and a guarantee, so when his reservation was just a request, he made a scene because he didn't get what he wanted: 'Anytime he would get wound up again'.

María Cetra

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Frenchman pretends he is English and makes his barber believe he doesn’t speak a word of French for years to avoid small talk: ‘He doesn't speak a single word of english, the only few times we interacted I used google translate on my phone’

Olivia Arocena

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Tour guide refuses to delay tour after late guest calls to demand the group wait an hour for them: ‘Can’t you just ask people if they mind waiting?’

Bar Mor Hazut

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Hotel guest comes into the lobby at 4:30 am demanding a late check-out, exclaims he works for Facebook so he’s entitled to it, gets denied: ‘It’s been a night…’

Giuliana Tiscioni

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Bank teller refuses to help client, leading client to email every “important-sounding” staff member about the issue, the problem is fixed immediately: ‘Was told there was nothing the bank could do’

Bar Mor Hazut

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Guests don't have manners and refuse to acknowledge other guests who are in line waiting for their turn, and instead start screaming to get the front desk employee’s attention: 'Why do people think they're more important than anyone else?'

María Cetra

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Man calls every seemingly important person from a bank to help him resolve a supposedly unsolvable issue: '15 people in total. I explained my situation and included a screenshot of my outgoing calls'

Olivia Arocena

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Customer Is Told by the Bank That There Is Nothing Further That Can Be Done To Resolve Their Issue, They Email Every Manager They Can Find and It Gets Fixed Immediately After

Brad Dickson

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Customer shows up for his reservation in a 5-star hotel for 2023 in 2024, he expressly asked for the room to be for 2024, but he did call one year earlier to make the reservation: 'He showed up one year later.'

María Cetra

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5-star hotel server feels envious towards her coworkers as they receive positive reviews mentioning their names, and she never receives one: 'I don't know what they're doing different.'

María Cetra

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Customer shares their harmless petty method of getting back at the major bank that unceremoniously laid off their dad, who had worked there for 20 years: 'They wanted to maximize their profits'

Brad Dickson

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Seller refuses to refund after letting entitled buyer test-run a fully working stove, watches her drop and drag it on concrete, and slam it in her hatchback while loading: ‘I got nasty messages from her’

Etai Eshet

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Guest tries to steal food from the hotel pantry and, when confronted, pretends that he never intended to steal and acts defensively: ‘Oh, of course I was going to pay for it.’

María Cetra

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