customer service

Boomer customer with a 'landscaping emergency' barges into a shop before they're open and refuses to leave before speaking with a specialist who's not there yet: 'No! I can't wait'

Jesse Kessenheimer

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Prestigious doctor pays for $2000 hotel stay with expired credit card, then accuses hotel of stealing his money when employee reaches out about the past due bill

Lana DeGaetano

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Karen calls store and refuses to be transferred to correct department, shows up in person demanding to find employee from call: 'She clearly had too much time on her hands'

Isabella Penn

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‘Two Karens, one transaction’: Retail employee gets the two-for-one Karen special, one who assumes seasonal Halloween decor is wicked and another who doesn't believe in patience

Lana DeGaetano

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'I can't just take your word for it': Entitled guest tries to check in under false name, front desk clerk refuses to comply, sparking heated debate in hotel lobby

Sienna Varady

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'Turn my service off, RIGHT NOW... Ok.': Customer demands their service be disconnected immediately, customer service rep complies

Brad Dickson

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'You want a large pizza with everything? Ok': Entitled customer gets exactly what she asked for after vague delivery instructions

Ben Weiss

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Retail worker exacts revenge on micromanager by letting innocent toddler steal from shop, setting off uncomfortable discussion with superiors

Sienna Varady

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'This isn't actually what happened...': Worker discovers Karen customer's social media rant about him, embarrasses her online

Ben Weiss

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Loud Male Karen demands Meat Lovers Pizza with no pork, ends up with just beef and loses his temper: 'Everything else on it is pork'

Ben Weiss

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House sitters declare themselves roommates and refuse to leave when homeowners return from their trip: 'Is there a way to get them out of our house[?]'

Brad Dickson

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Karen customer tries to score free meal from restaurant for third time a row, manager teaches her unforgettable lesson

Sienna Varady

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'She is very happy with the results until she reaches ours': Customer service worker gets thrown under the bus by "unprofessional" boss, holds a grudge for two years

Remy Millisky

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Customer enacts petty payback on barista for refusing to let him order off the kids menu: 'So you’d rather I not order anything [...] than give you business because of a silly rule?'

Ben Weiss

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'Your adherence is non-negotiable and mandatory': Customer service rep's authoritarian emails go viral sparking discussion online

Brad Dickson

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'Fine, 0% tip it is then': Tipping scandal ensues when a restaurant tries to force customers to tip by covering the ‘no tip’ option on their payment device

Jesse Kessenheimer

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