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customer service

Top Karens of the Week (August 9, 2023)

Top Karens of the Week (August 8, 2023)

Summer may have some people out and about, but that also means that the Karens of the world are ready to make a scene. As we all know, they tend to love a public setting to throw their tantrums. They often request to speak to the manager, and they always seek out preferential treatment. They also love causing grief for their neighbors or making assumptions about strangers or matters they couldn't possibly understand. After all, the world does revolve around the Karens of the universe. How can w…
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'I terminated her husband's lease': Karen client loses it at customer service rep, her family loses their lease and their business

It's not often you'll find the internet rooting for landlords. A group of people known for being dishonest and overly greedy, raising rents beyond reason, or neglecting necessary repairs in order to maximize profits—all the while enjoying an absurd amount of control over other people's lives—doesn't necessarily inspire a lot of compassion. And, yet—here we find ourselves. “Evil is evil… lesser, greater, middling. It’s all the same.” While some might prefer not to take sides when it comes to com…
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‘I was clocked in the entire time': Company docks employee's pay due to lack of customers, employee applies for unemployment

‘I was clocked in the entire time': Company docks employee's pay due to lack of customers, employee applies for unemployment

When you start getting your paycheck later and later, know that you are aboard a sinking ship. No company that has its finances in order is paying its employees at the latest possible date. A Redditor, u/heyomeatballs , was working a WFH customer service job for three years and was the only employee in the entire customer service department, which should probably already tell you a lot of what you need to know. OP stated that in the beginning, the job was actually pretty good, and the pay was d…
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'They were looking at us weirdly': Couple orders food from a closed restaurant, wonders if they're wrong

How many people working in customer service, retail, or the service industry have had to deal with this exact same scenario? The closing time was 6 pm—it's now ten after—and there are still customers in the store. You're not allowed to turn customers away—management has forbidden it—still, customers continue to pour in. This same thing happens often, and management insists that every last customer be able to order, forcing you to stay late well past scheduled closing… Yet, every time you try to…
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'I got paid twice for the trip': Customer demands Uber driver to cancel trip despite the policy, driver complies, gets paid double

'I got paid twice for the trip': Customer demands Uber driver to cancel trip despite the policy, driver complies, gets paid double

Being an Uber driver requires more patience with crazy customers than most jobs.
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‘You’re not getting a refund': Hotel clerk refuses to engage with Karen guest's requests during checkout

‘You’re not getting a refund': Hotel clerk refuses to engage with Karen guest's requests during checkout

When working at a hotel, you get to meet a variety of different people, and some of them are the type to attempt getting a discount or even an entire refund for the smallest of things that could easily be fixed if only they would use their mouth to communicate effectively instead of to argue. In this case, Karen thought she was going to win gold by conveniently complaining about her bathroom fan not working after she'd already checked out of the hotel. She approached the front desk clerk, OP, a…
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'I will not lie to the customers': Honest worker gets back at company after they refuse to honor their lifetime warranties

Sometimes, working in a company or industry is a great way to ruin that brand or product for yourself completely… Almost always, looking behind the curtain reveals that there is no great and powerful Wizard of Oz, but rather just an old scammer defrauding their customers. The cynical and downright illegal ways in which some major companies service their customers is astounding. You might see this attitude presenting outwardly as policies designed to drown customer complaints and warranties with…
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'I tell them straight up that the problem is the lack of management.': Bartenders quit when owners refuse to accept that they're the problem after hiring expert

'I tell them straight up that the problem is the lack of management': Bartenders quit when owners refuse to accept that they're the problem after being told so by an expert they hired

If you're hired by a client or employer to pick apart their business operations and identify inefficiencies and issues—do you give them an honest answer? Even if it's an answer that they're not going to want to hear? Even if the problem is—well… them? No one would disagree that keeping a boss or client happy is a good idea. After all, these people are paying all or part of your livelihood—and if you were to be fired or dismissed for telling them something they didn't want to hear—even if it's t…
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'The hotel staff saw everything': Guest enters hotel spa and takes another person's slippers, hotel staff show person security footage

'The hotel staff saw everything': Guest enters hotel spa and takes another person's slippers, hotel staff show person security footage

When spending time at a hotel, you allow yourself to comfortably leave things around, as you know that the hotel is being monitored by security cameras and staff at all times. Otherwise, you simply wouldn't pay to stay the night. In this case, OP was staying at a very expensive hotel, and when I say expensive, I mean that a standard room typically costs over $500 a night. So what happened to OP's slippers was kind of bizarre. OP was visiting the hotel spa, taking off his slippers and leaving th…
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'She stormed out without paying’: Hotel guest leaves without paying after front desk employee refuses to give her a refund

'She stormed out without paying’: Hotel guest leaves without paying after front desk employee refuses to give her a refund

Employees in customer service should be paid considerably more for the number of things they have to put up with on a daily basis… and minimum wage just isn't cutting it anymore. In this case, OP was working the front desk of a hotel, and described her experience with a Karen guest as the worst she'd ever had, and that's saying a lot, considering OP has been in the business for over seven years. This particular lady's arrogance outweighed anything that OP had ever encountered. Throughout Karen'…
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'Our steaks are RARE! WE ordered WELL DONE!': Eight Karens make restaurant worker's first shift difficult, malicious compliance ensues

'Our steaks are RARE! WE ordered WELL DONE!': Eight Karens make restaurant worker's first shift difficult, malicious compliance ensues

There's nothing like a table full of Karens to make your first shift as a waiter the worst shift ever.
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'It was tense when she walked in': Rude Karen pretends to be friends with the District Manager, gets put in her place when he shows up

Work in any customer-facing role, and at some point, you're bound to encounter someone demanding special treatment because they're friends with the owners or some upper manager. Nine times out of ten, these people are absolutely full of it, and mentioning their name to the owner or manager at a later date will be met with an eye roll, facepalm, or “Who?” No, this person isn't their friend; in some cases, they might be a mutual acquaintance, but what kind of friend would go into their friend's b…
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Restaurant Goer Enraged When He Finds a Human Tooth in His Food; Blames Waitstaff, Threatens a Lawsuit, Then Realizes It Was His Tooth All Along

The story of a man who cried ‘tooth’.
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'Can we have a female bartender': Top 10 Tales From Your Server This Week (July 28, 2023)

'Can we have a female bartender': Top 10 Tales From Your Server This Week (July 28, 2023)

It's time to pay our respects to those who are living the server life.
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'When he held out his hand for change, I dropped it on the counter': 20+ Cashiers who got even with their customers

'When he held out his hand for change, I dropped it on the counter': 20+ Cashiers who got the pettiest payback on their customers

Don't underestimate the pettiness of these fed-up workers . You'd be acting petty too if customers treated you the same way . Cashiers work so hard for so little recognition. If I was running things, all cashiers would be allowed to sit down, they'd be allowed to talk back to rude customers, and they'd all be paid at least $1 million per year. In reality, though, cashiers have to deal with the grouchiest customers one after another for minimum wage (and no sitting down either). You can only han…
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‘They called corporate': Customers try to get waiter fired after he laughs at their demands

‘They called corporate': Customers try to get waiter fired after he laughs at their demands

Customers are not your friends, and this case makes that perfectly clear. They stomp loudly into your restaurant, noses up in the air, demands rolling off their tongue. If you can't give them your full, undivided attention for the entirety of the time they are there, then what are you even doing with your life? OP was serving a table who came in with a rude attitude and continuously made his life hard with their special requests. One of the customers at the table demanded OP get his food 'right…
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