Some people and companies really are their own worst enemies. In this particular tale of tech support absurdity we get to sit back and witness the inevitable fallout of a company insisting that their faulty server shouldn't be fixed. This story also shows the importance of getting everything in writing. Those emails can end up being very helpful when it comes to keeping the incompetent folks accountable for their self created failures.
Check out some more tech support glory with this man who insisted that he knew better than IT and then learned otherwise.