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service industry

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'I went on foot': Fast food worker without a car sent home to shave, takes his time

Most entry-level and low-paying jobs have the uncanny ability to be consistently and overly pedantic about employee appearance. Especially when you're not even customer-facing, it's hard to believe that it's not more about their control over you than the actual appearance.
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'I won't be in today and I won't be back': Restaurant worker quits 20 mins after the start of their shift with explosive text message to boss

When this restaurant worker was running late for their shift, their manager reached out to ask if they were coming in, probably not realizing that the simmering heat of anger that had been bubbling below the surface was about to boil over. After a series of unmet promises, unrealistic expectations, and even being cheated out of pay, this restaurant worker was more than happy to call it quits. The reason they were late to their shift in the first place was that they had actually been interviewin…
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'I don't even get a chair': Restaurant manager won't let hostess sit following surgery

"Comfort equals laziness" is an attitude that is pervasive throughout certain industries, with the idea that a comfortable employee is an unproductive one and that relative comfort is somehow offputting, prompting employers in these industries to treat their workers with cynicism and hostility.
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'We don't clean anything that we sell': 30 surprising industry secrets as told by former employees

'We don't clean anything that we sell': 30 surprising industry secrets as told by former employees

You always have to know what you're buying! After all, it's only fair, and sometimes (most of the time), what is advertised is not what you're actually purchasing. These former employees of various industries shared their secrets based on their experiences, which they offered to the wild world of the Internet via this r/AskReddit thread. Some of the fields represented include the food, restaurant, tech, insurance, and music industries.
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'I literally dropped the tray of drinks': Defiant server maliciously complies to manager's demand

Service industry workers live hard and die by the same credence, having long ago had their garden of farks scorched by an onslaught of unruly customers, temperamental chefs, and unreliable restaurant managers . They're a hard, complex, and colorful bunch, often seeking reprieve from their demanding careers in all the wrong sorts of places. But it's one of those lifestyles that feels good until it isn't, and when the bottom card gets pulled out of the house, and the entire thing comes crashing d…
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'She called 8 times in the run of 24 hours:' Restaurant employee no-call/no-shows for her shifts, refuses to believe the manager when he tells her she's fired

Oh no, if it isn't the consequences of your actions! What a surprise… NOT. Yeah, I brought back that joke. Because it truly should not be a surprise. When you do something, like flake on committed plans, then you're going to have to suffer the consequences of your actions. Funny enough, this employee was aghast when she was faced with the outcome of her actions. She no-called/no-showed for her restaurant shift. If you don't t know what that is, it's basically self-explanatory. It's when you don…
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'And then the keg blew': Trouble brews when manager dismisses bartender's advice, gets soaked with beer

Being in charge doesn't mean you have all the answers. In fact, it often shouldn't, and this means that while you don't know the answers, you are experienced in identifying people with those answers and knowing when to differ to their better judgment. Those in petty positions of power who are unable to get their ego out of the way and accept the expertise of their subordinates are bound to end up in embarrassing situations like this one. This venue supervisor refused to accept that the experien…
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'I pulled 60 quarters out of my pocket and set them on the counter': Restaurant cashier complains about credit card transactions, prompting one of her regulars to teach her a lesson about the inconvenience of cash

Credit cards are insanely convenient. Nowadays, you don't even need to swipe your card to pay, you can just whip that little bad boy out, tap your plastic money on the terminal, and BAM, you've made a purchase. Old school folks have reluctantly accepted that everyone prefers to pay with plastic money, idealizing the old ways of counting cash and receiving change in exchange for goods or services. But with all that spare change jangling around in your pocket, wouldn't you rather...
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'We wait even longer for a third tow truck to arrive': Service tech tries to reschedule appointment located on steep hill, gets themself and numerous other vehicles stuck

'We wait even longer for a third tow truck to arrive': Service tech tries to reschedule appointment located on steep hill, gets themself and numerous other vehicles stuck

This service tech is used to driving to jobs in different neighborhoods, but they weren't prepared for this weather. In any job, if your boss has your back, it makes your life a lot easier. However, many managers think that their employees are always trying to be sneaky or deceitful. They have no trust in their decision-making abilities…even though they presumably hired them for such qualities. This person, u/EmuExternal6244, shared a story from a snowy day on the job. As a lead service tech, t…
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'She doesn't understand how the workforce operates': Off-duty waitress gets intercepted by a Karen while grocery shopping, lands devastating roast

'She doesn't understand how the workforce operates': Off-duty waitress gets intercepted by a Karen while grocery shopping, lands devastating roast

Sometimes you find yourself in a situation that feels so brainless, you have to pinch yourself because you can't even believe it's actually happening to you and there are actual people out there like this. When you get in a situation like this it usually involves some sort of Karen. These people are masters of entitlement and thrive on throwing tantrums, and, of course, their catchphrase is “I need to talk to the manager!” A woman on Reddit recently had an encounter with a Karen while she was j…
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'My bill was a third of what it would have been': Diner gets cheaper bill after sticking it to the 'Mean Girl' waitresses who were picking on the new guy

'My bill was a third of what it would have been': Diner gets cheaper bill after sticking it to the 'Mean Girl' waitresses who were picking on the new guy

Usually, it's the customers Reddit loves to complain about when it comes to sharing service industry stories. That, or to vent about a manager or coworker. Rarely do we see everyone agreeing with a customer who had a poor experience, and rightfully so because these servers are usually having a rough time. However, this story gets into the nitty gritty of working with “lifer” waiters who do nothing buy judge and be unhelpful. If you've ever worked in the service industry you have probably come a…
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'You guys can't come bothering us for a walkout when we are having a meeting': Server shares how their manager forces them to wait after clocking out

Requiring your workers to complete work-related tasks while off the clock presents a range of moral, ethical, and legal issues. Still, it's incredibly common with different policies, making this intention incredibly overt to more subtle. At the end of the day, the design of these policies is to keep costs down, reducing labor costs by shaving off “unnecessary” time at the end of shifts, which means that workers are completing those “unnecessary” necessary tasks on their own time. A great exampl…
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'[I was] called a Karen': Cashier freaks out on customer trying to correct a wrong order

We often hear stories online from customers who are acting unreasonable and unruly, like what you might call a “Karen,” and we tend to take the employees narrating these stories at face value. But what about the times when the roles are reversed? What about situations where a customer is simply making a reasonable request, only to be met with a harsh response from an employee? At what point is it okay for a customer to get a little bit frustrated when their issue isn't receiving any attention f…
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'They literally rammed the car in front of them': Drive-thru operator watches car full of impatient bros rear-end another customer

Usually, immoral irrationality and disrespect towards others go unpunished, making those perpetrating that behavior to be more encouraged since, well, they got away with it already. Occasionally, though, the universe will react in kind and drown them in a karmic ocean of their own making. In these instances, the world feels like it is in balance, with just deserts having been served in ample portions. Working in customer service, you'll seldom get to see this play out, with the irrational getti…
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'I told her you might as well leave': Wendy's drive-thru manager stands up to customer's ridiculous request for a "newer" $5 bill

'I told her you might as well leave': Wendy's drive-thru manager stands up to customer's ridiculous request for a "newer" $5 bill

Welcome to working in fast food: Where the pay is low and the customers become your sleep paralysis demon. What is it about working in a fact food restaurant that attracts the biggest of both male and female Karens ? Do the neon signs say “entitlement welcome” or something? Yeah, yeah, it's not every customer that walks through the doors of a fast food place that is the worst, but, if you've ever worked fast food before, then you know it is a good portion of them. Just take this recent Reddit p…
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‘I really think I've seen everything... But then I go to work.’: Potential Karen-level-10 situation pleasantly deescalates to a hilarious misunderstanding

‘I really think I've seen everything... But then I go to work.’: Potential Karen-level-10 situation pleasantly deescalates to a hilarious misunderstanding

When you work in customer service, you truly see all of humanity. You see the precious people who the world could use more of, and you, of course, see the Karen, the humans incapable of empathy, the “adults” whose first response is to throw an entitled tantrum. Perhaps this is how balance is kept in our world? Who knows… Recently, a hotel employee went to the subrredit r/TalesFromTheFrontDesk to share a story that could've had a very different ending. You see, when you work the front desk of a…
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