FAIL Blog

service industry

Karen calls the wrong restaurant over 60 times to complain, gets put in her place

'You're calling the wrong place!': Drunk Karen finally admits she's wrong after harassing a restaurant she's never been to with over 60+ prank phone calls

“He had to disconnect the phones during a busy rush because she called 30 times…”
View Article
‘Is Your Server a Dog?’ Guy Berates Rude Entitled Customer for Whistling at Hardworking Waitress

‘Is Your Server a Dog?’ Guy Berates Rude Entitled Customer for Whistling at Hardworking Waitress

View Article
Advertisement
Fussy guest demands discount for lack of parking. Worker maliciously complies.

Entitled customer demands refund for 'first come first serve' basis parking that they didn't pay for, hotel worker maliciously complies

There are glorious times in customer service when doing what the customer has asked necessitates doing technically nothing. It's a rare occurrence but oh-so-good when it happens to chance upon you. When this worker promised to give an angry Karen a refund, they did so by promising to refund the amount that it would cost them to park on the street: Nothing. This left the Karen happy to go merrily on their way, and with the problem now out of sight and out of mind, she was never the wiser. It's g…
View List
Yeah, no. | Worker quits after boss lies and says they didn't approve their leave

'Also, I quit' Boss pretends they didn't approve worker's leave and demands they come in, worker quits in viral post

The leave approval process exists for one reason and one reason only: To ensure that workers have a proper guarantee and assurance that they will be able to be absent on the submitted dates before spending money and making social commitments. It's a rather simple process, black and white, really; can the employee take leave or not? Yes or no? Well, this manager decided to introduce a whopping massive grey area into the middle of “Yes” or “No” by first saying yes, forgetting they had approved th…
View List
He complains there's bones in his daughters calzone, manager looks at me and I say "I confirmed twice she wanted chicken wings", and the dad says "you know what she meant, like chicken meat".

'The kitchen guys are actually chuckling while they put this thing together': Obstinate customer demands whole chicken wings in their calzone, worker complies, gets fired

There are times in life when temptation is just too great and leads us toward doing something that we probably shouldn't be doing… Take, for example, serving a customer a calzone containing entire chicken wings (bones and all) after they obstinately and repeatedly request it as a special order. When you've been working in the service industry, retail, or customer service for long enough, you get a growing itch to pull off something like this. With every entitled customer interaction, you can fe…
View List
Advertisement
waitress lists every traumatic experience she's had while working in the service industry

'Moments from working in the service industry that altered my brain chemistry': Server recounts every toxic experience she's had as a restaurant employee

If you've ever worked in a restaurant then you know chaos lives there. Whether it's working along toxic managers and coworkers or having to deal with entitled Karen customers—it's unavoidable in the service industry.
View Article
ex server rants about the service industry and sparks debate

Former 5-Star Waiter Discusses the Lies Every Server Tells, Sparks Debate Online with the 'Karen Employees' of the Service Industry

Some say the little white lies are necessary, others are disgusted by the “unprofessional” deception.
View Article
life hack work in a restaurant bw the ages of 18 and 24 | not a joke

Twitter Thread: Server sparks debate and discussion around the life lessons and experience that comes with working in the Service Industry

Your first job in the service industry (or retail, I'd argue) is a formative experience. For most of us, it comes at that time in our life when earning some cash is a necessity: Maybe you've just graduated high school or college and need a job; maybe you're still in high school; maybe the career you thought you were going to have as an Olympic level athlete didn't quite work out, and now you have no idea what you're doing with your life. Ignoring the fact that the last example is oddly specific…
View List
Advertisement
Customer called manager to tell them I was an OF star after I embarrassed her | This happened to me at my last restaurant job, about a year ago. It was a small bar and grill type place, and one of the worst regulars there was this group of teenage girls that would come in at least once a week. These girls were kind of known between all the servers to always get the $6 kids meals,

'I do not do OF, nor have I ever done OF': Waitress recounts terrible treatment from group of teen terrors

There's nothing that makes you feel so entirely helpless as being bullied by children. It's this weird catch-22 where you both are unable to retaliate but are rendered completely vulnerable by their cutting words. Kids know exactly what to say to cut you down, and their frank honesty can leave you with no retort or means for retaining your pride. This is even worse when you're in a customer service role. Being bullied by anyone in a customer service role feels like crap, but when it's kids doin…
View List
My entitled dad throws coffee at waiter and demands he gets fired

Male Karen Throws Coffee in Waiter's Face and Demands That They Fire This 'Ignorant Useless Server'

This entitled dad is lucky the waiter didn't press charges!
View List
Make my coworkers cry I will help karma turn your life upside down.

'I am not quite finished with him yet': Hotel employee gets massive revenge on entitled guest

This hotel employee concocted the most elaborate revenge plot on an awful, entitled guest!
View List
Advertisement
"Every bloody morning I put our outside tables and chairs out 20 mins before we open. Every single day when I'm lugging the first couple of heavy ass tables out into the street, I inevitably get someone asking if we're open yet. Well obviously not since I'm still setting up, but whatever."

'Every. F-ing. Morning.': Service industry worker goes off on impassioned rant about when customers try to push inside early

Working in retail, customer service, or in the service industry opens you up to a variety of mind-numbing experiences. The first category would probably be the repetitive tasks that you have to do day in and day out. These chores all require next-to-no brain power and could be completed by a monkey. There are only so many shirts you can fold, walls you can merchandise, or stock-takes you can complete before beginning to contemplate moving out to an off-grid cabin in the woods.
View Article
"AITA for asking a bakery if the pastries they were selling me were made that day? I went to a bakery when they opened (7 AM) asking about pastries; she told me that* the ones I wanted were not ready yet."

'She was extremely offended.' Rude dude demands fresh pastries despite already being told they were fresh

The unspoken meaning of words can say more than the words themselves. For this reason, it's always best to guard one's words carefully to ensure that you don't accidentally give the wrong impression or make the wrong implication. That's what this guy failed to consider when he basically accused a bakery owner of lying to him when he insisted on receiving only fresh pastries. He had already been into the bakery earlier in the day and been told that the pastry he was after was not ready yet. When…
View List
"At this point, the man loudly scoffs and smirks at me while reaching for his wallet.  He asks, 'This mean anything to you?' while flashing me his badge.  [Did] this guy really just try to extort me for a beer for his underage daughter??  'No, that doesn’t mean anything to me,' I replied.  'Really? Nothing? Pull down that mask and let me see your face.'

'This mean anything to you?': Cop tries to flash his badge and use intimidation to get drinks for underaged daughter

The problem with misusing your authority and making a scene is that it makes all those you are associated with look bad — this includes any organizations or groups who you might be affiliated with. This is why it's so important to conduct oneself in a manner that suits your station -whether you're on duty or off. Just take this off-duty hotel manager who was fired for being rude to the staff of another hotel as a prime example. This server took to Reddit's r/talesfromyourserver community to sha…
View List
Advertisement
"Someone else took their food out, but I go to do the check-back and ask if everything's OK with their meal after a few minutes.  He then goes, "No, my meal didn't come with any sauce", to which I reply "I'm sorry, what sauce would you like Sir?" [...] He goes "Mustard, Dijon Mustard" like he's James Bond."

'I am not paying!': Rude dude demands dijon mustard under duress of displeasure

It's okay to feel a little bit sentimental about your favorite type of sauce. I, for one, am a ketchup guy through and through, you won't catch me far away from a little red bottle that's packed with that sweet tomato-y goodness. Sure, the actual contents of ketchup are probably like 80% sugar, 19% vinegar, and 1% ketchup but that's not something that bothers me in the slightest. I'll eat ketchup on anything and am happy for the disgusted reactions that my creations sometimes evoke. So, in this…
View List
server servers customers talesfromyourserver workplace service industry - 17982725

'So, this is bread?': Waiter recounts mind-melting tale of serving group who exist within their own reality

I'm still not entirely convinced that this waiter hasn't accidentally found themselves inside of a Nathan Fielder bit here. This is either a really clever gaslight on the part of the patrons, or they really are just on/from another planet. It's impossible to believe that anyone could be this incredibly dense or has otherwise somehow managed to avoid learning basic restaurant etiquette somehow. It does make for an interesting thought experiment though. Anyways, this waiter shared a lengthy, but…
View List
1 2 3 4 5