This manager found their workload increased dramatically when their co-manager was fired for a ridiculous reason. They then had to operate the entire store alone, which was rife with unique issues. The boss continued to be pettier and pettier. When they finally hired a replacement co-manager, they expected the manager to "cut their hours" immediately, which led to the titular confrontation. This thread was posted to r/MaliciousCompliance by the manager in the story, Redditor u/A-Stackhouse. Whe…

When you deal with customers, no matter how big or small your operation is, there's the inevitable risk that, at some point, you'll stray across an unreasonable one. It's incredibly likely that your experience with this someone with culminate with them blaming you for problems and unhappiness of their own making while gesturing wildly in a manner reminiscent of a wacky waving inflatable arm-flailing tube man—just to be sure they've gotten their point across. If the experience doesn't end in an…

Anyone who has worked retail or otherwise dealt with customers knows all too well that customers generally will try anything and everything to get their way. This includes (but is not limited to) quoting irrelevant pieces of legislation, being generally aggressive, hurling insults, demanding a manager, and name-dropping the owner (or some other executive.) In the case of name-dropping, if you actually bother to bother the person whose name is being dropped, they'll usually have no idea who the…

All this over a screw?

Every retail or service person has learned the hard way why you don't make exceptions for customers and guests. It's always the customer you think is level-headed, sane, and “gets it” who ends up being a woefully entitled complainer, review bomber, and exceptionalist. These people will go feral on you and make your life a verifiable living hell for a few weeks until they've done the damage they're seeking and disappear into the void of their miserable existence to ruin someone else's day. The c…

Once upon a time, my second job ever was as a merchandizer (vendor) for an unnamed beer company TM . At the ripe age of eighteen, I'd travel around from site to site in a barely functioning van, ensuring that our product was better stocked and more nicely presented than our competitors. I was somebody finally doing something on my own without an adult breathing down my neck and, with a fairly rural route, I spent a significant chunk of time driving and reflecting on whatever thoughts an eightee…

Some companies have stupid rules, there's just no way about it. Like Gamestop buying a game back for a miniscule percentage of the price they turn around and sell it for… or being told that “You have to wear pants at Target.”

Working in retail makes you develop a thick skin, as you have no choice but to deal with people who have obviously never heard the word ‘no’ in their entire lives, let alone been taught basic manners. Anyone who has worked in customer service of any kind will be sure to tell you that the number of times they've been told, ‘I’ll never shop here again!' would surmount the times it was actually true. In other words, people like to talk, but they don't put their money where their mouth is. One cust…

The hype around new gaming consoles can be so outrageous that people feel overly entitled to their new device. Whenever there's a new console release , there is a lot of hype. Gamers are psyched to try new games or play old ones on a brand new system. And let's face it, these consoles are not cheap whatsoever, with most of them costing hundreds of dollars. That was also the case with this cranky customer, who just wanted a new gaming console the second it was released. This customer clearly had…

This employee works for a retail store with an online presence on eBay.

It's no secret that entitled people consider themself to be immune to the social courtesies and rules that the rest of us follow. They think that an action is just fine as long as it gets them ahead. There are your bulk-standard entitled acts, and then there are extremely petty acts like this. There's such a minor benefit to be had in a “grocery store fuel rewards heist” that it's especially insane to undertake that behavior. Like, bro, you're really going to steal my $0.05/gallon fuel discount…

To work in retail, you've got to have thick elephant skin because boy are you gonna meet some pretty tough customers. Your patience will be continuously tested, and the levels of dumb you'll encounter in a day will surpass anything you could have possibly imagined. These two Karens thought they could outsmart a quick-witted employee who caught on quickly to what they were doing. Using the self-checkout counter, they attempted to walk out with half of the things they had in their cart before act…

A hasty and rude retail worker quickly corrected this woman when she pointed out a pricing error on a chef's knife she was interested in. She relented in revealing the mistake to the worker and ended up with a deal on a great knife. This story was shared to the r/MaliciousCompliance subreddit by u/TIL_eulenspiegel , the woman in the story, where it earned 19k upvotes as of the writing of this post. When she went to the department store, she was greeted by an "older man" who was extremely helpfu…

We've said it once, and we'll say it a thousand times: When making a demand from an underpaid retail worker who would probably rather be somewhere—no, anywhere else than standing here listening to you, you'd better choose your words wisely. You might end up with exactly what you wished for—just… not quite how you pictured it. (The monkey's paw curls .) That's what happened in this classic case of malicious compliance, which was shared to the popular Reddit sub of the same name by Redditor u/Lai…

There's nothing like working a really demanding job and not getting support from your manager. It really just puts the salt directly to the wound, doesn't it? If you have ever worked retail, then you know exactly how demanding it is. The actual work you do for the store, like restock, organizing, etc. isn't the hard part. The most difficult part is dealing with the customers and, let's be honest, your coworkers. If you don't have a team that can work together, then you are going to fail. That b…

After being ignored for over a half hour while shopping, this dude had a complete meltdown! While sharing his story to r/AmItheA**hole, this dude made sure to preface his story. He wrote that he's been around service workers his whole life, and worked service industry roles before, so he apparently knows what it's like to be in that line of work. However, he clearly forgot that when he went to a store and got ignored. The first red flag is that the OP thought he'd get great service inside a dea…